usability test plan

1. Tien Tran and Adnan Husain
Group 2 - Baltimore Museum of Art (https://artbma.org/)
INST 702 - IM01
Test Plan
Purpose of the test
● Identify usability issues with the Baltimore Museum of Art website
● Understand how different users with different goals use and interact with the website
Ice-breaker questions
● How has your week/day been?
● Talk about weather.
● Find something in common with the participant.
Scenarios and follow-on questions
● You are a parent of 2 kids looking to do something fun on the weekend with your family.
Being a fan of Art, you are also looking for a way to connect with your kids through your
interests.
● TASKS:
○ Find the museum’s hours of operation.
■ Answer: 10 a.m. - 5 p.m. on Wednesday-Sunday
○ What is the address of the museum?
■ Answer: 10 Art Museum Drive, Baltimore, MD 21218
○ What are some of the fun family activities that you can do at the BMA?
■ Answer: anything from “Fun Things to Do at the BMA” section
○ Purchase tickets for your visit to the museum.
■ Answer: Get to the page where the accept button is.
○ Choose a different date for your visit to the museum.
■ Answer: Choose a different date from the last checkout page
(Mood-o-meter + Explanation of why that ‘mood’)
● As an art student, viewing famous works of art and getting inspired from them is
something that brings you joy. You’ve been meaning to visit the Baltimore Museum of
Art, and wanted to know more about their collections from their website.
○ Navigate to the home page.

2. ■ Answer: successfully navigates back to home page
○ You find Pablo Picasso’s work to be fascinating. Search for his artist details page.
■ Answer: Pablo Picasso’s artist page in collections
○ Navigate to the ‘Two Roosters’ painting made by Pablo Picasso. What year was
the painting created?
■ Answer: 1906
(Mood-o-meter + Explanation of why that ‘mood’)
● As an art enthusiast and connoisseur that recently moved to Baltimore, you’re interested
in browsing works of art, attending exhibitions, and are open to joining membership
programs in order to meet more like-minded people, artists and collectors.
○ Navigate to the home page.
■ Answer: Successfully navigates back to home page
○ You are a fan of Joan Mitchell. What are the dates of the exhibition?
■ Answer: March 6, 2022 - August 14, 2022
○ Where is this exhibit located in the museum?
■ Special Exhibition Galleries
○ You decide to view the membership plans for the museum. What are some of the
base membership benefits listed on the website?
■ Name any of the member benefits
○ Find the cost to sign up as a sponsor member for two years.
■ $1,190
(Mood-o-meter + Explanation of why that ‘mood’)
Closing Activity
● SUS evaluation
● Closing thoughts from the participant