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Thrupoint webrtc-paris-101112

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WebRTC is an exciting new technology that many large enterprises see as a potential cost saving for their remote workers (be there home, mobile or other). However, existing enterprise telephony infrastructures do not use or conform to many of the of advanced standards being presented by the current implementations of WebRTC in the browser. Examining two use cases and the challenges faced.
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Thrupoint webrtc-paris-101112

  1. 1. Integrating WebRTC with the traditionalEnterprise Telephony infrastructureWebRTC Conference 2012October 11, 2012 Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  2. 2. WebRTC and the Enterprise• The enterprise is excited about WebRTC – Video as a first class citizen on their networks – Enabling internet calling for home and mobile workers – Bringing calls “on-net” to save costs – Reducing IT costs with low maintenance thin clients – Love for “super thin clients”• The enterprise is confused about WebRTC – How does it integrate? – How much has to change? – Will it work with my video devices? • Desk video-phones? • Mobile clients? • Tele-presence rooms – Does it fit into my DMZ? – Will it work with my SBC? Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  3. 3. What the Enterprise is saying….."WebRTC will reduce our support costsdramatically”“WebRTC will enable us to better embracebusiness to consumer video”“WebRTC will enhance out contact center andcustomer service operations”“WebRTC is will improve our internal and externalcollaboration”“WebRTC will improve our customer intimacy” Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  4. 4. What is WebRTC?(and why is it a problem to the enterprise)• Open Standards!• Clientless, plugin-less browser audio and video real time communication!• Open-source codec, VP8!• ICE/STUN NAT traversal!• SRTP!• No rules on signaling protocol!• Multiplex RTP and RTCP over a single port!• Multiplex Audio and Video over a single port! Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  5. 5. Typical Simple WebRTC Deployment Media Signaling Proxy Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  6. 6. What is an Enterprise Network?• Mostly hardware endpoints with hard to upgrade software.• Few soft clients generally tied to a PBX• Limited codec support, H26* for video only (ok, maybe a bit of RTV)• ICE, STUN, what‟s that?• SRTP? That‟s a firewall issue right?• RTCP shalt be on the RTP port +1 !!!• Audio shalt be separate to Video !!! Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  7. 7. Typical Enterprise Deployment DMZ Video Desk Phones PBX 1 Tele-Presence Router/ SBC SBC PBX 2 MCU Audio Desk Phones Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  8. 8. The Generation Gap Multiplexed RTP/RTCP ? Media Separated VP8 H264 STUN/ICE No STUN Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  9. 9. Solutions• Signaling Gateway – SIP stack in java-script make it a thick client again! – Convert from something light (ROAP?) to SIP at a gateway• De-ice – Validate SDP ICE candidates – Pass on the primary candidate as SIP identity• De-Multiplex – Take the multiplex stream and split it – Take the separate streams and recombine• STUN binding handling – Respond to STUN bindings on the RTP channels – Validate bindings• Transcoding – Transcode between VP8 to H264 Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  10. 10. Use Case 1 : Social Media and CRM Integration Gateway + Transcoder Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  11. 11. Use Case 2 : Video Conferencing Gateway + Transcoder VCS-E Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  12. 12. Summary • WebRTC is awesome! • The Enterprise isn‟t going to be changing any time soon. • But they really want in. • The two can communicate with a little help. – Signaling Conversion – Media Interworking Thrupoint, Inc. Confidential © 2012 – All rights Reserved.
  13. 13. Thrupoint at a GlanceGenesis • Founded by former Morgan Stanley CIO in `96 • Strategic IT consultant firm representing „Voice of the Customer‟ • Executive Management Team w/ strong industry experience (Cisco, Avaya, Nortel, Citrix, Intel) • Acquired Ubiquity in 2010Current Focus • Session Management 2.0, Mobile UC, UCaaS • Global 2000 Enterprise, NGN Service Provider, Finance, Insurance, Healthcare, etc.Disruptor Potential • Drive new service delivery model via open, rapid orchestration of multi-vendor UC & collaboration apps optimized for the cloud Thrupoint, Inc. Confidential © 2012 – All rights Reserved. 13
  14. 14. Thank youDavid Jodoin Kevin GlassChief Innovation Officer Innovation ArchitectThrupoint, Inc Thrupoint, Incdjodoin@thrupoint.com kglass@thrupoint.com Thrupoint, Inc. Confidential © 2012 – All rights Reserved.

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