The paper discusses British Airways' commercial endeavors and business operations. It explains the services that the aviation sector offers to travelers. It explains the company's application of complete quality management in the aviation sector.

1. Total Quality Management of British Airways:
The paper discusses British Airways' commercial endeavours and
business operations. It explains the services that the aviation sector
offers to travellers. It explains the company's application of
complete quality management in the aviation sector.
It also describes how the company handles internal organizational
changes and clarifies the TQM practices used by British Airways.
Based on the fleet size and passenger volume, British Airways is
the largest airline in the United Kingdom.
The British government established the firm on March 31, 1974, to
manage and run British European Airways and British Overseas
Airways Corporation, two regional airlines, and two nationalized
airline corporations. Cambrian Airways and Northeast Airlines both
operate out of Cardiff and Newcastle, respectively.
The company's business activities and operations are now growing
and increasing. By annual revenue, it is the third-largest airline
corporation overall and the second-largest airline in Europe. The
London Stock Exchange lists it.
By offering different services to travellers around the world, the
business is also boosting income and profit. With consumers all
across the world, the organization is able to keep a reciprocal and
friendly relationship.
Total quality management refers to efforts made across the entire
organization to create and maintain an environment where a
business may continuously increase its capacity to provide and
provide high-quality goods and services to its clients.
Many businesses employ total quality management to enhance and
boost their sales and profits. British Airways employs total quality
management to satisfy the needs and demands of its customers
while also taking responsibility for quality enhancement. It aids in
enhancing organizational work processes and practices.

2. The goal of total quality management is to increase employee
productivity and performance at all levels. It is the essential
management approach to achieving the organization's long-term
objective and vision.
The tools used by British airways are given below:
 Information system.
 Training and development
 Survey
 Setting quality standards.