Centurion Star RFP

REQUEST FOR PROPOSAL
FACILITIES MANAGEMENT
CENTURION STAR TOWER
DEIRA- DUBAI

TTeennddeerr DDooccuummeenntt –– FFaacciilliittiieess MMaannaaggeemmeenntt CCEENNTTUURRIIOONN SSTTAARR TTOOWWEERR
Page I
TABLE OF CONTENTS
1 EXECUTIVE SUMMARY .......................................................................................1
1.1 ABOUT THE PROPERTY ..........................................................................................1
1.2 EXPERIENCE..........................................................................................................1
1.3 DEFINITIONS .........................................................................................................2
1.4 CONDITIONS OF CONTRACT ..................................................................................2
1.5 FORCE MAJEURE....................................................................................................3
1.6 DISPUTES ..............................................................................................................3
1.7 PENALTY...............................................................................................................3
1.8 SPECIAL CONDITIONS OF CONTRACT ....................................................................3
1.9 MINIMUM CLIENT REQUIREMENT FOR ON-SITE MANPOWER...................................4
2 SCOPE OF WORK....................................................................................................5
2.1 HELP DESK SERVICES ............................................................................................5
2.2 OPERATIONS AND MAINTENANCE OF MEP SYSTEMS.............................................6
2.3 CLEANINGAND WASTE MANAGEMENT ................................................................10
2.4 WATER HOLDINGTANKS CLEANING....................................................................15
2.5 FAÇADE CLEANING.........................................ERROR! BOOKMARK NOT DEFINED.
2.6 SECURITYAND LIFEGUARD SERVICES..................................................................15
2.7 SWIMMINGPOOL AND WATER FEATURE MAINTENANCE ......................................18
2.8 PEST CONTROL SERVICES ....................................................................................20
2.9 LANDSCAPE MAINTENANCE ................................................................................24
3 BILL OF QUANTITIES .........................................................................................27

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1 EXECUTIVE SUMMARY
Reliance Owners Association Management (ROAM) is seeking a professional Facility
Management Company to run the day to day operations of the Centurion Star Tower.
1.1 About the property
Centurion Star Tower project consisting two towers with 12 floors which is consisting
Office spaces in the heart of Deira City.
Centurion Star Tower was developed by Maximus One Property Developers, a leading
property developer in the UAE. It offers a wide range of business facilities in the heart of
Dubai whilst equipped with all the amenities and features for a modern day commercial
purposes. Centurion Star Tower consisting of two basement parking bays with a capacity
of 369 parking lots. Not only that there is a Roof top Swimming Pool. There are two
separate gymnasiums for Ladies and Gents in both towers with Steam Sauna, Changing
room and Wash rooms.
For further details and to have better understanding of the building, the Facility
Management Company can visit the site in a prior notice. Location map is attached and
the contact person is as below:
Mr. Tharanga Perera
Assistant Operations Manager – Centurion Star Towers
Reliance Owners Association Management
T | 04-3593506
M | 052-8379069
E | tharanga.roam@rfmglobal.com

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1.2 Experience
The bidding Facility Management Company should have enough experience and a
reputed firm of managing similar properties in Dubai.
1.3 Definitions
1. Contractor – Facility management Service provider
2. Client – Reliance Owners Association Management
1.4 Conditions of Contract
1.4.1 Contract Period
The initial term of agreement will be 1 year with the possibility of renewing for the next
two years depending upon the performance and it is not a compulsion.
1.4.2 Mobilisation period
Mobilisation period is to be within 45 days upon issue of Local Purchase Order.
1.4.3 Terms of payment
The amount will be paid monthly within 60 days from the submission of invoice subject
to satisfactory performance and submission of Monthly Report and certification from the
ROAM Association Coordinator.
1.4.4 Termination
Either party can terminate the contract agreement with serving 60 days prior notice.
Payment to the FM Contractor in the event of termination as aforesaid shall comprise of
all payments due for such of the Services carried out up to and including the date of
termination as per the provisions of the agreement.

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1.5 Force majeure
If by reason of war, hostilities, strikes, lockouts, embargo, fire, or any other act of God,
the fulfilment of this contract becomes impossible, the contract shall be deemed to be null
and void and no liability shall attach to either party.
1.6 Disputes
In case of any disagreement relating to this contract, both parties will make every
endeavour to settle the differences amicably. If dispute persists and finally resolved by
arbitration in accordance with the Rules of Dubai International Financial Centre
Arbitration Center (DIFC LCIA) in Dubai, UAE and the place of arbitration will be
Dubai. This Agreement will be governed by and construed in accordance with the laws of
Dubai, United Arab Emirates.
1.7 Penalty
1. Penalty up to a maximum of 10% of the contract value applicable in case of non-
compliance to this contract.
2. Penalty applicable in case of delay in attending the calls beyond 24 hrs.
1.8 Special Conditions of Contract
1. The Contractor before start of work should submit the details of staff and Labours
and their mobile numbers; any subsequent change will be done only after
intimating the client.
2. It will be the responsibility of FM service provider to attend emergency works on
time. No extra payment will be made for working odd hours / emergency works.
3. The contractor should get prior approval from client before nominating any
subcontractor.
4. The contractor should attend the complaints on the same day.

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1.8.1 Emergency call-outs
Attend promptly on all emergency call-outs on 24 hours a day basis. The emergency call
outs are anticipated on any day whether working or non- working day or legal holidays.
Contractor should assign the responsible personnel who should be contacted for the
emergency call-outs. He will be available for communication at all times through mobile
phone, apart from a direct telephone line in office.
1.9 Minimum client requirement for on-site manpower
No Type
Manpower Requirement
Remarks
Day Shift
(Timing)
Night Shift
(Timing)
1 Facilities Engineer 1 -
2 Electrician 2 1
3 AC technician 1 -
4 Plumber 1 1
5 Helper 1 -
6 Cleaning Supervisor 1 -
7 Male cleaner 9 -
8 Female cleaner 1 -
9 Security Supervisor 1 -
10 Security 2 2
11 Lifeguard 1 -

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2 SCOPE OF WORK
2.1 Help desk services
The FM Services Provider shall provide a continuous Helpdesk facility based upon a
suitable CAFM or similar system. The helpdesk should log all the requests from tenants
and subsequently update in SAP.
The call is logged in appropriate category and system chooses the priority level. Then it
gets assigned to the respective technicians or sub-contractors. In case the request is out of
the scope of FM contractor, it should be immediately notified to the client.
The purpose of a Help Desk and specifically the service requests is to have a systematic
approach in dealing with facility issues in a coordinated and efficient manner. In this
building Security supervisor will work in the help desk in the morning time and one
security will work in the night time.
The Help Desk shall deliver the services as follows:
 Act as the first point of contact for service request calls and requisitions through data
and voice support
 Ensure each request is recorded properly and promptly
 Dispatch a Work Request to the person responsible for its completion
 Follow up of each Work Request issued to ensure its closure
 Provide feedback to the requestor on the status of their request
 Monitor the performance of contractors to whom a Work Request has been issued
 Notify the client Association Coordinator on site at the time of all Emergency Calls
 Provide a detailed summary status of calls on monthly basis and provide reports for
the same.
 The requests shall be logged on the Helpdesk system within 3 minutes of receipt and
passed through to the relevant service team within 10 minutes of the call being
logged.

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 Calls to be attended according following SLA criteria.
Category Attending Time Completion Time
Normal calls 2 hours 48 hours
Emergency calls 30 minutes 24 hours
Monthly reports should be submitted to the client on total FM operations on an agreed
standard by FM contractor.
2.2 Operations and maintenance of MEP systems
Timely preventive maintenance should be conducted for all the assets including common
area and leasable area communicated by client to have minimum breakdowns and a long
life of all MEP equipment. Inventory of necessary spares parts is always to be maintained
as per client's advice to avoid breakdowns, which will give minimum inconvenience to
the clients.
FM service provider should impose best practices by applying condition monitoring
techniques to the MEP assets that will map asset performance to condition and monitor
degradation over normal life expectancy.
A fully structured operation regime should be used as the basis of maintaining the assets,
which would comprise task and frequency/recording for each asset that requires
maintenance over its life cycle.
2.2.1 Planned Preventive Maintenance
Maintenance tasks carried out to services in planned manner to ensure optimum
performance and information recording for building assets. PPM should be carried out for
all the equipment mentioned in the assets register which is provided by client and as per
O&M manuals, manufacturer recommendations and working procedures. A complete
Asset registry will be available after the handing over process. In case any quarry the
contractor has to contact the representative and physically visit the site or need to refer
the drawings.

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2.2.2 Regular Condition Monitoring
Routine PPM and condition monitoring of MEP assets, by documenting visual
functionality checks to be conducted regularly.
2.2.3 Reactive Maintenance
Emergency and immediate attention to MEP installations to resolve faults, make safe,
minimize further damage and arrange with the client representatives remedial works for
correct functioning of the installations.
2.2.4 Brief scope of work
FM service provider is accountable for operations and maintenance of following systems
and equipment but not limited to:
2.2.4.1 Electrical distribution system
 Capacitor Banks
 Electric Water Heaters
 ELCB
 MCCB
 Main Distribution Boards
 Sub Main Distribution Boards
 All lighting systems and equipment
 All power and socket outlets
 All related cables and protections
 Diesel Generator (inspection and testing)
 ATS
The services will cover but not limited to the following:

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 Monitoring electrical systems normal operations and taking all meter readings
 Response for any Electrical systems supply restoration as and when required
 Planned preventive maintenance for all electrical related systems within the scope of
work to be agreed
 Carry out remedial / repair works for correct functioning of electrical related systems
installations
 Predictive maintenance for all electrical related systems
 Spare parts (Verify availability, utilizations and records)
 Energy consumption audits as required
 Energy metering handling with related authorities
 Asset register and any related life cycle cost analysis
 Total coordination with all other related parties
2.2.4.2 Plumbing and drainage system
 Washrooms
 Steam & Sauna Rooms
 Toilets
 Wash room floor drain traps
 Water tanks
 Check all fixtures in WC, washbasin, bidet
 Check all floor drains and clean up
 Check cracks in all sanitary ware and report
 Check flexible and exposed pipes for any leakage
 Check any visual leakage in ceiling / walls / floors
 Inspect and clean drain lines up to outside manholes

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 Check for any rusty angles/chips in toilets
 Check taps mixers, gate valves
 Check for any corrosion in pipes
 Check that water drains smoothly
 Check all drains for any blockages
 Check water pump units
 Check pressurization tanks
2.2.4.3 Heating, Ventilation and Air Conditioning system
 FAHU
 Staircase Pressurization Fans
 Extract Fans
 FCU
 Chilled & Condenser water Pumps
 Chillers
 Split and window A/C units
2.2.4.4 Building Fabric (Civil)
 Inspect the general condition of building finishes both internal and external
 Minor civil repairs
 Minor paint touch up works
 Minor carpentry repairing works
 Conduct monthly inspection and report major defects with cost implications
 Minor Glass and aluminum work

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FM service provider should appoint reputed sub-contractors for operations and
maintenance of following MEP and low voltage systems and take prior approval from
client.
 Firefighting, fire alarm and voice evacuation system
 CCCTV system
 Access control and gate barrier system
 Public address/Background music system
 Telecommunication system
 Building Management system
 DG Set Maintenance
 Elevators
2.2.5 Terms and conditions of service delivery
1. Minimum client requirement is 24/7 technical service.
2. Contractor should supply all necessary consumables, tools, machinery and PPE for
routine maintenance.
3. Contractor should maintain records of all maintenance operations carried out during
the tenure of the contract inclusive of PPM, break-down and emergency call-outs.
4. Cost of spare parts and any major capital replacement will be compensated by client
in regard to client’s property. Also need to mention the maximum cost for
Consumables.
2.3 Cleaning and waste management
FM service provider must ensure that all common area of the building to be cleaned up to
standard and all waste to be removed from the site. Waste Collection Company approved
by Dubai Municipality can be appointed for collection and disposal.

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2.3.1 General requirements of cleaning staff
 Ability to understand and communicate in basic words of English. Ensures proper
understanding of the procedures and methodologies
 Trained in Personnel Hygiene. He/she will be presented in neat & ironed dress, hair
combed, neatly shaved and shoes clean. He/she will be trained on the use of
appropriate deodorants which provides the right image to your clients and customers.
 Trained to demonstrate politeness. He/she will be trained to use words as “Good
Morning”, “may I help you” etc.
 Work according to the schedules assigned to him/her.
 Report any faults within assigned location. Water pipe leaking, bulbs fused, switch
not functioning.
 Report any major incidents/accidents to his immediate supervisor.
 Hand over any items found within the premises to the concerned authorities.
 To be educated on emergency procedures
 Trained on the methodologies of cleaning to ensure optimization of time.
 Dedicated and willing to learn.
 Trained on the health & safety aspects
 Clean equipment’s and materials after use
 Storage of equipment and materials in the right manner and location.
 Use of proper sign boards/safety implements during cleaning operation.
No Activity
Frequency
Daily Weekly Fortnightly Monthly
Building Common Area
1 Deep Cleaning / Dusting of furniture &
Glass
X
2 Common Passage / Floors dry mopping X

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3 Common Passage / pathways / Floors
(Damp mopping & spray buffing with
Floor Machine.)
X
4 External Walls / Pathways (scrubbing
with detergents & pressure jet cleaning.)
X
5 Street Lamps / Pillars X
6 Fire Boxes (Internal cleaning &
Brass/polishing of Nozzle.)
X
7 Litter Picking from all Common areas &
Passages
X
Basement 1 & 2
1 Litter pick-up and dry moping X
2 Steel & Wooden Grills Dusting X
3 Dusting of Electrical Fixtures X
4 Walls Dusting/Brushing of Floors X
5 General cleaning of plant rooms X
6 Pressure wash cleaning / Wet Mopping
of Floor
X
7 Washing / Scrubbing with Mild
Detergents FLOOR
X
8 Overhead cable trays & ducting -
dusting & cleaning
X
9 Lift Lobby Scrubbing & High Ceiling
Dusting, L / L sweeping, mopping,
dusting
X
Swimming pool, Gymnasium, Steam & Sauna Room
1 Brushing/washing & Spray buffing of
stilt area floors ( Floor machine)
X
2 Dry and wet Mopping of Floor X
3 Washing and buffing of floor X
Stilt Area inside building/lobbies//corridors/exit ways
1 Dry mopping, wet mopping and buffing
of Floor
X
2 Carpet cleaning and dry moping X
3 Carpet vacuuming in corridors X
4 Washing / Scrubbing with Mild
Detergents of Floor
X
5 Brushing of Walls X
6 Removal of Cob Webs X
8 Cleaning of Walls from outside X
9 Garbage rooms cleaning X
10 Pantry cleaning X

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11 Washrooms cleaning X
12 Washrooms and pantry scrubbing X
13 Furniture cleaning X
Management Office Cleaning
1 Carpet Vacuuming X
2 Furniture Dusting and Inner side Glass
Window Cleaning
X
3 Garbage Clearance from Dustbins X
4 Toilet Cleaning, Scrubbing of Toilets X
5 High Ceiling Cleaning-Light fixtures,
A/c Grills-In Office & Common Areas
X
General
1 Waste removal from Floors X
Lift Cages, Lobbies and stairways
1 Brushing & Mopping of Lift Cages X
2 Cleaning of Walls X
3 Acrylic top of Lift Cages X
4 Brushing & Wet Mopping of Floors X
5 Use of Dust Controls / Dry Mopping X
6 Lift Sign Plates X
7 Panel Doors Dusting X
8 Brushing of Walls X
9 Removal of Cob Webs X
11 Brushing of Stair Cases ( Service )
SCRUBBING
X
12 Dry Mopping of Stair Cases X
13 Dusting of Grills / Railing of Stair Case
Areas
X
14 Window panes & Glass sills in Staircase
Areas
X
15 Sills in Lobby X
16 Fire Exit door dusting X
17 Stair cases of Fire Exit Scrubbing X
18 Railing / Grills of Fire Exit Stair Cases X
19 Polishing of Hand Rails (Steel) X
Concourse level and Common Roof Terrace Areas
1 Brushing of Floor X
2 Washing of Floor X
3 Dusting of Pipes / Pillars / Beams X

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4 Dusting of Walls X
5 All fitting Dusting X
6 Checking of Water outlets X
Cleaning as & when required under supervision senior staff personnel
1 Central Control Room in Ground Floor X
2 Sub Stations X
3 Pump Rooms X
4 Transformer room X
5 Fan Rooms X
6 MEP Service Rooms X
7 Tank Area X
The contractor shall perform the services at the site as specified in this document.
1. Minimum client requirement for cleaning staff is 12 hours shift into 7 days a week
service.
2. Contractor should supply all necessary consumables including hand towel, toilet
rolls, liquid soap, air freshener, cleaning agents, tools, machinery and PPE.
3. All MSDS’s should be obtained for each substance that is used and should be up to
date and easy accessible and located at sites.
4. Contractor should maintain records of all cleaning work carried out during the tenure
of the contract.
5. Details of the chemicals and applicators used for cleaning is to be submitted to client
according to following format.
Trade name Manufacturer Active ingredients Application
6. Contractor should submit all the details of machinery to be used as per following
format.
Name Purpose Make On-site qty Picture

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2.4 Water holding tanks cleaning
FM contractor should clean and disinfect following water storage tanks once in every 6
months. There is one Water Tank in the building. Please refer the drawing for your
information.
 Physically remove all sediments, sludge, and other debris present in the said tanks
 Cleaning operations to be done according to standard pre-set Method Statement,
designed to provide the safest and most hygienic cleaning operations and satisfactory
results
 Dubai Municipality regulations to be followed
 Submission of report with before and after cleaning photographs and cleaning
certificate
 Third party independent water test to be done and report to be submitted to client on
following:
- Bacteriological test
- Chemical water test
- Legionella water test
2.5 Security and lifeguard services
FM contractor should provide a robust solution and methodology for security needs, with
the ultimate objective to achieve both the safety and integrity of the premises. Contractor
has to analyse the requirements and compile a structure to support the management and
quality of the service provision.

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2.5.1 General requirements
Contractor staff and Management shall provide a positive working relationship with client
management representative to determine:
 Innovative and flexible security practice applied to the benefit of the business and
operation.
 Well trained staff
 On-going training and assessment of employee performance
 Flexibility in adopting and adjusting to the latest and most efficient working practice
 Efficient and innovative communication methodologies
 Innovative self-developed incident reporting and recording systems
 Cost saving and initiatives re operational efficiency and performance
 Active involvement with the Client operational and contingency planning
FM service provider must ensure that adequate records are maintained including:
1. Register of all incidents
2. Training register of all suitably qualified officers
3. Visitors/contractors
4. Attendance
5. Lost and found
6. Vehicles movement
7. CCTV and fire alarm maintenance records (if required)
8. Water, Electricity and Waste Management details daily updation.
2.5.2 Responsibilities and Duties of Security Guards
 Report for duty as specified in the duty roster
 Signing in/out of daily attendance book (nightshift only)

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 Ensure compliance with schedules and work standards
 Accept responsibility for the general administration of the department
 Loss prevention
 Elementary first aid and fire protection.
 Be alert for any fire hazards and other defects that need immediate attention
 Access Control
 To conduct patrols and inspections at regular intervals
 Accept responsibility for the safeguarding of the premises
 Performance of patrol activities as per Supervisory orders and schedule requirements.
 Search, seizure and preservation of evidence.
 To always be alert for any unusual occurrences and take appropriate action.
 To use common sense and make appropriate decisions, the basic aim being to diffuse
a situation as quickly as possible
 Report violations to the senior security officer
 Security Employees will not discuss / divulge Security Department’s details /
information to any other employee, individual or groups. Failure to adhere to this
stipulation may result in the defaulter’s services being terminated.
 To be fair and impartial in all situations and to avoid bias at all costs.
 Maintenance of good public relations.
 To make appropriate and detailed log entries regarding any incidents encountered
during the tour of duty, at the end of the shift
 To maintain follow up action
2.5.3 Responsibilities and Duties of Life Guards
 Monitor activities at the pool to prevent accidents
 Rescue swimmers in danger of drowning
 Administer first aid when required

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 Caution swimmers regarding unsafe practices and safety hazards
 Enforce and adhere to the building’s pool rules and regulations
 Follow emergency plans and procedures established in the event of an emergency
 Maintain order on the pool and surrounding areas
 Inspect the facilities for cleanliness, complete general pool cleaning and maintenance
duties.
 Responsible for the availability and safekeeping of emergency equipment
 Provide general information on pool operations to tenants and guests
 Complete required paperwork and checklists
 Knowledge of pool equipment & maintenance
 Knowledge of lifesaving methods and procedures, including first aid and standard
resuscitation measures.
1. Client requirement for security guards and life guards is 12 hours shift into 7 days a
week service.
2. Contractor should maintain records of all the aspects related to security operations.
2.6 Swimming pool and water feature maintenance
Tasks should be performed to following swimming pool and water features.
1. Swimming pool at Roof Top
2. Water Features in Ground Level
2.6.1 Planned Preventive Maintenance
Following tasks should be performed by contractor but is not limited to:
1. Vacuum the pool interior thoroughly.
2. Brush the pool walls.

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3. Test and accordingly adjust the chemical properties of the pool water to NSPI*
international standards for recreational swimming pools.
4. Maintain filter pressure to type and size (sand filter, DE filter) and backwash
accordingly.
5. Clean and clear out debris from skimmer and pump baskets.
6. Hair and line strainers must be cleaned
7. Check filter pump functioning.
8. Check automatic dosage pumps are working, if manual ensure proper dosage as per
OEM guidelines.
9. Pool ladders and had rails must be anchored and corrosion free.
10. Depth marking is visible on the edge of the deck pool wall.
11. Ensure deck area should always be non-slip and water puddles must be avoided.
12. Repair and rectify any faults observed.
13. Open up the electrical panel and control panel, inspect for any shortcoming.
14. Inspect the conditions of the pressure gauges for proper function.
15. Report for any abnormalities.
16. Check for proper pump operations and lubricate.
2.6.2 Reactive maintenance
The break-down maintenance including any kind of repair works on the equipment will
be planned in such a way to cause minimal disturbance to the client’s functions and
facility operations.
2.6.3 Key performance indicators
1. Swimming pool and water features should be free from any dirt/algae.
2. Swimming pool water must be clear.
3. Free chlorine should be 1-2 mg/l.
4. Bromine should be 2-4 mg/l.

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5. pH level should be 7.4 to 7.6
6. Total alkalinity should be 70 to 100 ppm.
7. Calcium hardness should be 100 -500 ppm.
8. Saturation index should be -0.5 to +.0.5
9. Cyanuric acid should be 20-60 mg/l.
1. Minimum client requirement is one pool technician/attendant for 3 days a week.
2. Contractor should supply all necessary chemicals, tools, machinery and PPE for
routine maintenance.
3. Contractor should use best quality chemicals for the maintenance of the pool.
5. Detailed water analysis to be done every 15 days and the report to be submitted on
free chlorine, pH, total alkalinity, calcium hardness, Cyanuric acid and saturation
index.
6. Each swimming pool should be tested for microbiological parameters every two
months and issue reports from an authorized body as per Dubai municipality
standards.
7. Contractor should maintain records of all maintenance operations carried out during
the tenure of the contract inclusive of PPM, break-down and emergency call-outs.
in regard to client’s property.
2.7 Pest control services
The contractor is responsible for the provision of pest control services for the property’s
common areas. The contractor must ensure that its agents, workers or employees, who
apply pesticides in the property, must be sufficiently trained to carry out the pest control
services correctly and safely.

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The contractor should provide evidence of training of all contractors’ personnel, if
required by the client; provide the client with a statement of health and safety measures
that will be undertaken by the contractor in performance of its pest control service for the
Property.
The contractor should provide the client with “material safety data sheets” in respect all
pesticides, which will be used.
Tasks should be performed to following common areas but it is not limited to:
1. Basement car parks and plant rooms
2. Garbage room
3. Service cores/shafts and rooms
4. Lift pits
5. Stairways
6. Corridors and lobbies
7. Roads and pathways including landscape area within site perimeter
8. Rooftop
1. The contractor should not use any method or substances, which may cause damage to
any, surface or environment. Any damage or loss through negligence by the
contractor or contractor's staff shall be the whole responsibility of the contractor.
2. The contractor’s staffs are appropriately trained by the relevant authority and have
full understanding of all OHS issues.
3. The contractor is to supply all the appropriate PPE to contractor’s staff.
4. All processes are to be used using suitable methods, equipment or substances in
accordance with manufacturer's recommendations.
date and easy accessible.
6. All Work Method Statements (WMS’s) must be available for inspection and should
be up to date and current.
7. All equipment shall be inspected by the contractor for mechanical and visual faults
before every use at building.

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8. Wherever possible, environmental standards should be considered when using all
materials. i.e. dispose of used materials in the appropriate manner according to the
MSDS.
9. Changes to the materials used from those submitted are to be notified to the
nominated representative of the client and such materials will not be used without the
prior written approval of the client which may be withheld in the absolute discretion
of the client.
10. The client has the right to take samples of any materials bought into the property by
the contractor. Such samples maybe analyzed to determine if the material is
appropriate to the property and if it is being used in accordance with the
manufacturer's recommendations.
11. All materials are to be stored and handled according to the appropriate standard
including PPE.
The contractor shall provide labor, resources, and support and shall complete all its
obligations and responsibilities in respect of this contract to maintain the property and
premises pest free environment.
The contractor shall perform the services at the site as specified in this document.
1. The contractor must ensure minimum single visit/service in each month and done as
required and when necessary to maintain a pest free environment.
2. The contractor must ensure services are done in during least usage hours by tenants.
3. The contractor shall provide all necessary tools, applicators, device, equipment and
chemical supplies for the performance of its services.
4. In compliance with all statutes, regulations, ordinances, industrial agreements, safety
requirements, security requirements, by-laws and requirements by authorities having
jurisdiction affecting the services, the sites or the contractor’s personnel.

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5. Following table outlines typical pests that the contractor is to ensure are eliminated
and under control within the premises.
Ants Clover mites Grasshoppers Rats Spiders
Beatles Cockroaches Mice Silverfish Termites
Bees Crickets Millipedes Slugs Wasps
Caterpillars Fleas Mosquitoes Snails Worms
Centipedes Flies Moths Sow bug
in regard to client’s property.
2.7.4 Environment, health and safety
1. The contractor shall undertake to minimize the negative impact of the pest control
services on the environment.
2. The contractor shall make every endeavor to safeguard health and safety of people
and animals in the property against any perils of using pesticides.
3. The contractor shall provide the client with a list of pesticides as per following table,
which will be used in the course of carrying out the pest control services. The list
must clearly specify all pesticide data and pesticides should be approved by Dubai
municipality.
Trade name Manufacturer Active ingredient Controlled pest
4. The contractor shall provide the client with a list of equipment/machinery, which will
be used in the course of carrying out the pest control services.
5. All pesticides that will be used by the contractor in the property must be stored in a
container(s) that is impervious to that pesticide and sufficiently strong to prevent
leakage arising from the ordinary risks of handling and transport. There must be a
label on the container(s) setting forth, clearly and distinctly the following particulars:
 the word “Poison”

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 the expression “Keep out of reach of children”
 the registration number of the pesticide
2.7.5 Qualifications
The contractor should be a licensed pest control service provider by Dubai Municipality
Public Health Pest Control Department.
2.8 Landscape maintenance
The contractor shall provide a landscape and grounds maintenance service with well-
maintained grounds in appropriate areas to enhance the perception of building.
The scope of work will include but not be limited to the supply of plants, including
maintenance and upkeep. Landscaping irrigation system maintenance must be maintained
as per the guidelines provided by the OEM of the equipment and complying with all
relevant legislation and applicable law.
The contractor shall ensure that building with landscape features have well maintained
landscaping including indoor and outdoor plants.
1. Ensure landscape area inside the building and indoor plants are maintained so that no
debris, litter, chewing gum or cigarette ends are apparent.
2. Ensure that all weeds and grasses are removed from these areas. All areas are to be
swept and left in a tidy appearance with all resulting waste to be removed from the
development.
3. The contractor shall provide the equipment in good working order, materials and
labour to satisfactorily complete the following designated operations. It is the
responsibility of the supplier to perform the specified operations at agreed intervals,
regardless of mechanical breakdowns or unforeseen situations.
4. The contractor will not use any method or substances, which may cause damage to
any, surface or environment. Any damage or loss through negligence by the sub-
contractor or contractor staff shall be the whole responsibility of the contractor.

Page 25
5. The contractor staffs are appropriately trained and have full understanding of all OHS
issues.
6. All non-hazardous debris shall be disposed by the contractor to site waste collection
point. All hazardous debris shall be disposed by the contractor off-site in accordance
with relevant procedures directed by the appropriate environmental authority and
Dubai municipality.
7. Contractor agrees to monitor, adjust and manage all automatic irrigation systems as
to proper frequency, duration, and operation of supplemental watering. Minor
adjustments include: flow control, radius adjustment, nozzle cleaning, sprinkler
height and level adjustment. Contractor will notify the client of malfunction or
damage to the system’s integrity. Should it be determined that damage is caused by
negligence of the contractor, the contractor shall pay the cost of such repair.
8. Contractor will take full responsibility for replacing any plant material that is
damaged by improper application or lack of timely application of nutrients that are
necessary to maintain healthy plant material.
The contractor shall provide labor, resources, and support and shall complete all its
obligations and responsibilities in respect of this contract to maintain a healthy and well
maintained landscape.
1. Minimum client requirement is one gardener for 3 days a week working 8 hours per
day.
2. All material including but it is not limited to fertilizers, pesticides, chemicals shall be
provided by contractor at contractor’s expense.
3. All machines, equipment and tools shall be provided by contractor at contractor’s
expense.

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4. The contractor is to supply all the appropriate PPE to the staff.
5. The contractor shall provide a list of machinery/equipment to client which will be
kept permanently in the site and on rental basis for landscaping work as per following
table.
Machine Picture Application/Use Permanent/Rental
6. The contractor shall provide a list of fertilizers, pesticides or any other chemicals to
client which will be utilized for landscaping work.
7. Replacement of small and seasonal flowering plants should be at contractor’s cost.
8. Replacement or removal of trees necessitated by negligence of the contractor shall be
the sole responsibility of the contractor and should be replaced at contractor’s cost.
10. All WMS’s must be available for inspection and should be up to date and current.

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3 BILL OF QUANTITIES
FM service providers should submit the BOQ as per following format.
No Service Remarks Qty
Unit
Rate
Monthly
fee
(AED)
Annual
fee
(AED)
1 FM Engineer
2 O&M ofMEP systems
2.1 Technicians
2.2 PPM consumables
Sub total
3 Cleaning
3.1 Supervisor
3.2 Male Cleaners
3.3 Female Cleaners
3.4 Consumables
3.5 Waste management
Sub total
4 Water tanks cleaning
4.1 2 times a year
Sub total
5 Security & Lifeguard
5.1 Security Supervisor
5.2 Security Guard
5.3 Life guards
Sub total
6 Swimming pools
6.1 Pool at Roof Top
6.2 Water Features
6.3 Pool technician
6.4 Chemical analysis Every 15 days
6.5 Microbiological tests Every 2 months
Sub total
7 Pest control 12 times a year 12
8 Landscape maintenance
8.1 Ground Floor
8.2 Roof Top
8.3 Gardener
Sub total
9 Fire safety system AMC
10 Central battery system AMC
11 CCTVsystem AMC
12 Access control & gate barrier AMC

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13 PA/BGM system AMC
14 Telecommunication system AMC
15 Building Management system AMC
16 SMATVsystem AMC
17 Elevators AMC
Total AMC for Facilities Management

Centurion Star RFP

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Centurion Star RFP