Clinicians are using smartphones. Are you confident they are using them in a HIPAA compliant way? Technology is evolving faster than practices can keep up, and there are many secure communication vendors, what will guide your decisions? This webinar covers key considerations in choosing a secure communication vendor and best practices for a successful implementation, all while meeting the needs of today’s practitioners. Learn how leading organizations are successfully managing the integration of smartphones, smart watches and other mobile technology in a successful and HIPAA compliant manner.

1. A TelmedIQ webinar presentation
Best Practices for Selecting and Implementing a
Healthcare Communication Solution

2. About Today’s Speaker
Ben Moore
Founder, CEO TelmedIQ
16 years of secure/critical mobile communications and 2
registered patents for telecommunications

3. $12 B*
80%*
*According to study by the ponemon institute
Cost of Communication Breakdowns

4. Today’s Webinar Agenda
• TelmedIQ overview
• Vendor selection
• Deployment strategies
• Questions & answers

5. HIPAA compliant communication solutions that simplify
care coordination and improve patient safety
About TelmedIQ

6. 180+ healthcare organizations (acute & ambulatory)
Our Customers

7. Industry Recognition
A top rated platform vendor* ‐ 91.4 % KLAS rating
* Based on customer surveys, more survey needed for KLAS Konfidence designation at time of report – TelmedIQ is now a fully rated vendor.

9. • Physician use cases
• Nurse mobility
• Other clinical staff, support and
facilities
• Options for patient messaging

10. 1. Leverage existing investments
2. Avoid ‘Big Bang’ projects
3. Avoid technology silos

11. Security & Privacy
• 2 Factor & Biometric Authentication
• End‐to‐end data encryption
• Message lifespan
• Remote control lock & wipe
• Intrusion detection and alarming
• Audit logging

12. User Experience
INTUITIVE USER INTERFACE USEFUL AND TIMELY INFORMATION USER SELF-SERVICE

13. Group Messaging
ORGANIZATIONAL GROUPS EMR CARE TEAMS
JOIN/LEAVE
GROUPS

14. • Continuous delivery attempts
• Alternate modes of delivery (Data, Voice)
• Escalation rules & delivery visibility
Solving Reliability Issues

15. 1 5
Important Integration Points
SCHEDULING PLATFORM
HOSPITAL PBX
ENTERPRISE DIRECTORY
CALL CENTER
LAB INFORMATION SYSTEMALERTING PLATFORMEMR/EHR
NURSE CALL

16. EMR Integration
CRITICAL LAB RESULTS CARE TEAM COLLABORATION EMR DOCUMENTATION

17. Nurse Mobility
• Bed alarms can be sent directly to nurses
or triaged
• Nurse callback to room option
• Staff location tracking

18. Role‐Based Configuration

19. Analytics

20. Deployment Strategies:
How to Maximize Adoption and ROI

21. Device Policy – BYOD vs Corporate
• Do not expect 100% MDM
participation
• Institute a BYOD policy
• Nurse staff – cost effective
‘replaceable devices’
• Support legacy devices such as
pagers and nurse badges

22. Wireless Infrastructure Requirements
• Assess Wi‐Fi networks & address
weak spots
• Shared networks & Captive
portals not recommended
• Use redundancy for critical
devices (4G)

23. Complete a Full Discovery
• Define granular roles
• Build message templates and policies
• Inventory and document all possible integration points

24. Project Phases
• Go deep, not wide
• Phase in integrations in phases:
i. Directory & Call Schedules
i. VOIP & Call Center Integration
ii. EMR Integration
iii. Nurse Call Integration

25. End User Support
• Embed within the application
• Determine Level 1‐ Level 3 process with your
vendor

26. Awareness & Training
• Make training available in multiple
formats (mobile, video)
• Solicit super users & use train the
trainer model
• Physical on‐site support

27. Awareness & Training
• Distributable assets
• Market to your user base

28. Proactive Onboarding
• Regular reminders
• Rollout report to monitor
adoption

29. Additional Resources
www.telmediq.com/resources/

30. Thank you!
Ben Moore
ben.moore@telmediq.com
888.364.9305 Ext 700

31. Would you like a demonstration from our team?
Please contact us:
1.888.364.9305
sales@telmediq.com
www.telmediq.com
White Paper: “Mobile Secure Text Messaging Best
Practices for the 21st Century”
tinyurl.com/jloponv