An organization’s ability to adopt a DevOps approach for software delivery often hinges on a cultural transformation that may be more difficult than technology issues. The keys to success are change supported from the top down, combined with people on the front line who are willing to experiment, fail fast, continuously learn, and openly collaborate in a blameless and fun working environment. When done right, the result is a renewed level of trust between the people involved and the organization they work for. Join Al Wagner as he shares how teams can increase the level of trust across people, process, and tools. Learn how to improve with DevOps while executing in a fun work environment. Hear about high-performing organizations who have embraced culture change as well as the impact on people in organizations who haven’t. If you are thinking about embarking on your own DevOps journey, remember—culture is key. And learning the best practices from others will help you start off right.

1. DW6
DevOps Implementation
11/16/2016 2:45:00 PM
Transform Organizational Culture for
DevOps Success
Presented by:
Al Wagner
IBM
Brought to you by:
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2. Al Wagner
IBM
Al Wagner is an IBM technical evangelist with more than twenty years of practical
field experience in development roles driving thought leadership, strategic
initiatives, and tangible solutions around DevOps and continuous delivery.
Focusing mainly on deployment automation and continuous testing, Al has
practical knowledge of the IBM DevOps solution having assisted, mentored, and
enabled both internal IBM and external customer teams to help solve their IT
application infrastructure, development, implementation, and operations
challenges. He has spoken at conferences on software quality products,
principles, and techniques and authored/co-authored numerous papers and
books including Continuous Release and Deployment For Dummies and Service
Virtualization For Dummies.

3. 10/21/16
1
Transform Organizational Culture
for DevOps Success
DW6 - DevOps Implementation – DevOps East 2016
@Al_Wagner
awagner@ca.ibm.com
It all starts with an idea!
I think there may
be a better way!

4. 10/21/16
2
And getting people to being open to change
KerryAnnMorgan.com
Change for change’s sake…provokes skepticism

5. 10/21/16
3
Cultural transformation is top-down & bottom-up
Executive
support
Grassroots
execution
It hinges on two primary concepts…
(Photo: 20th Century Fox & Peanuts Worldwide)
increasing Trust

6. 10/21/16
4
… and eliminating FEAR!
EVERYTHING
WE WANT IS ON THE
other side OFfear
– George Addair
Show them the way…

7. 10/21/16
5
Break down the silos…
Create a DevOps transformation team…

8. 10/21/16
6
Encourage experimentation…
Empower…
“As leaders we feel it is important, wherever
possible, to provide the framework with the
objectives and let the team have as much
design flexibility in defining how the work will
get done. It provides them with more
interesting work, and they take on more
ownership of the results.
In addition, when the
situation changes, those
doing the work are likely to
adapt more quickly than an
executive would.”
Gary Gruver & Tommy
Mouser

9. 10/21/16
7
Eliminate…
Share responsibility for quality…
Quality

10. 10/21/16
8
Train…
Openly share and collaborate…
Tribe
Guild
Tribe Tribe
Squad
a cross-
functional,
autonomous
team
a number of squads that work
towards a shared business goal
a group of people that want to share
knowledge, tools, code, and practices

11. 10/21/16
9
Remove the distractions…
Yeah, if you could send me
the daily status report, that
would be great!
(Office Space - Photo: 20th Century Fox 1999)
Embrace automation…

12. 10/21/16
10
People’s behavior will define your culture!
Some may not conform…

13. 10/21/16
11
Try again! Teach, mentor, encourage…
But if they continue to resist, your only action may be...

14. 10/21/16
12
Thank You
… and be that Change Advocate.