Taplause is a feedback management cloud app for HR, restaurants, and recreational services. This material introduces how Taplause helps you to listen to customer and improve employee satisfaction Read more about Taplause in http://www.taplause.com

1. Better Service Please

2. When is Taplause needed
You don't work with
customers directly
Your business runs in
multiple locations
You use resellers or
delivery

3. Why?
We all need feedback to understand
our customers better.
Yet, our customers are less and less
interested in filling out forms with multiple
questions.
Customers don’t see any reward in that.
There is an easier way.

4. Customer
sends feedback
Feedback is received in
company’s private dashboard
Email
notification is
sent to
company’s
manager

5. What?
Taplause™ - an efficient tool for real-time customer
satisfaction monitoring
• Easy-to-use and cost-effective
• Brings real interaction to your customer relationship
• Works anywhere and all the time.
• Captures the feedback during consumer’s visit,
or immediately after the visit.

6. How?
• By smartphone, portable devices, etc.
• You can follow up on the feedback where ever you are
• Viewing the feedback is easy, fast and real-time
• You can react immediately - if needed
• All data is automatically saved to a database.
– No lost paper forms
– No need to enter the data manually to the computer
• Always easy
• ”Do not tease your customer” attitude
• Any time – anywhere

7. Taplause addresses are
typically promoted in
• print materials,
• emails,
• receipts,
• company web site
• qr-codes

8. Group
Line 1 Line 2
Unit 1 Unit 2 Unit 3 Unit 4
Question
page 1
QP 2 … QP 599 QP 600…
Group manager has an all-
access monitor: view and
drill-down all feedbacks
Line manager can see
and drill-down into all
feedbacks sent to their
own lines
Unit managers can see
own unit’s feedbacks
Site manager can
see only his/her
site’s feedback
Each organisation level
can have a separate
monitor.
Thus upper
management can have
their own monitors with
an ability to drill-down
and compare units
For large organisations,
addresses can be organised
hierarchically.

9. Case: Sodexo Finland
• Multi-national food service
chain
• Country management uses
Taplause for listening
customers and evaluating
service level
• Enhanced retention rate by
being able to fix issues on
service and offering on daily
basis

10. Case: Euro Oil Estonia
• Leading petrol station chain in
Estonia
• Brand management uses
Taplause to identify possible
problems in franchise stations
• Increased chain sales by
being able to monitor and
keep service quality
consistent in all locations

11. Case: Pirkanmaan Osuuskauppa
• Leading consumer chain in
Finland; petrol stations, super
markets, retail brands (i.e. Marks
& Spencer)
• Uses Taplause to listen to feelings
of both customers and employees
• Highly efficient management by
understanding employee and
customer satisfaction on daily
basis

12. Case: Tana machinery
• Global machinery OEM,
customers in 120+ countries
• Customer service uses
Taplause to get feedback
directly from vehicle drivers
and field personnel
• More efficient lifecycle
management and rapid
feedback for in-house R&D

13. Taplause in daily life:
Company is having a management meeting
1) Anyone from the meeting opens the private monitor
view web link
2) Monitor view is opened on presentation screen
- Everyone can see what kind of feedback has been
received
- Operational manager can briefly tell how was the
feedback reacted to
- Everyone learns from the feedback and the corrective
actions
3) Alternatively, an Excel report is downloaded from the
monitor view and opened on presentation screen
- Comments and notes from the meeting are saved
directly in the Excel report next to the feedback
- Excel can be sent after meeting as a memo
Operational managers
react on feedbacks
during weeks as a part
of their day-to-day work
– feedbacks are sent
and received real-time