1. Name: Tanu Chadha Enrollment No: 13BSPHH010705
IBS Campus: Hyderabad Mobile No: 9888678943 Email Id:chadha1291@gmail.com
INTERSHIP PROGRAM
Initial Information Report (IIR)
I. Internship ProgramDetails:
Title of the Report: HNW Initiatives and Customer Feedback Survey for HNW Clients
Area of Internship Report: Retail Banking, Chandigarh
Objective of the Internship Report: Gathering customer feedback and their requirement
Analyzing customer satisfaction and feedback
Description of Internship Report in brief: The report is will cater to the HNW clients of
HDFC Bank at sector 8 branch, Chandigarh. The report will help in understanding
requirements of different HNW clients like Imperia, Preferred and Classic customers.
The report would deal with different products at HDFC bank such as Saving Regular
Account, Saving Max Account, Senior citizen saving account, Kids advantage account,
Family Saving Groups and so on. Direct banking channels and new initiative take by to
improve customer delight would also been look into.
II. Organizational Details:
Name of the Organization: HDFC Bank Limited
Address of the Organization: HDFC Bank Limited, Sector 8c, Chandigarh
Telephone Numbers: 9356688684
Email:anita.rana@hdfcbank.com
Main Activity of the Organization: Retail Banking
Name &Designation of Head of the Organization: Rattan Singh -Branch Head
Work Timings: 9:00am to 5:30pm
Amount of stipend expected:6000/-p.m.
Facilities available to student: System is provided for daily assignments.
III. Company Guide:
Name: Anita Rana
Designation: Head Relationship Banking
Telephone Number9356688684
Email: anita.rana@hdfcbank.com

2. IV. Report Implementation and Schedule:
Schedule: 24th February,2014 to 23rd May,2014
Methodology: Studying Secondary data provided by the company
Gathering Customer feedback through questionnaire
Analyzing Customer satisfaction.
V. I will submit the following reports as per the schedule given below:
Evaluation component Date Planned
Internship Proposal 7th March,2014
Interim Report 11th April,2014
Final Report 16th May,2014
Faculty Guide Name: Dr D.S Prasad
Date: 28th feburary,2014 Tanu Chadha