Indusindbankpresention

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Summer internship presentation on customer satisfaction

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Indusindbankpresention

  1. 1. SUMMER TRAINING REPORT ON “A STUdy ON CUSTOMER SATISfACTION Of INdUSINd bANk” PRESENTEd by:- 1 AbHIMANyU SHARMA 2012MbA05 MbA 3Rd SEM COM,SMVdU
  2. 2.  To study various products offered to individual.  To study KYC norms for banking customers.  To study the customer satisfaction level of consumers, analyze and find out what changes need to be made to increase the satisfaction level. 2
  3. 3. 1. IndusInd bank increase its customer base. 2. Provide more value addition in terms of services to get the customer. 3. Provides knowledge & idea about the internal figure of the bank. 4. Customer’s development process. 3
  4. 4.  Survey method.  Sampling techniques - convenience  Methodology of data collection.  Primary data- questionnaire  Secondary data- customer details from bank  Sample size - 50 4
  5. 5. Agenda  Overview of IndusInd Bank in India.  Products & services.  Data analysis & interpretation.  Conclusion. 5
  6. 6.  Incorporated in April 1994.  IndusInd Bank has a:- i) network of 530 branches. ii) 1003 ATMs. iii) spread over 380 geographical locations. iv) 28 states and union territories across the country.  Bank also has representative offices in London and Dubai 6
  7. 7.  INDUSIND BANK LTD  ICICI BANK LTD  STATE BANK OF INDIA LTD  PUNJAB NATOINAL BANK LTD  BANK OF BARODA LTD  FEDERAL BANK LTD  AXIS BANK LTD  ING VYSYA BANK LTD  IDBI BANK LTD  HDFC BANK LTD  YES BANK LTD 7
  8. 8.  2012 - 2013  IBA Banking Technology Awards  The best bank award among small banks for ‘IT for Operational Effectiveness’ by Institute for Development and Research in Banking Technology (IDRBT).  Awarded “ Top Green IT Enterprise Award 2012 – CIO Magazine”  NASSCOM IT User Award 2012 for “Environmental Sustainability” (Frost & Sullivan) 8
  9. 9.  KYC documents required to be submitted to the bank mentioned below.  Self attested copy of Identify Proof  Self attested copy of Residential Address Proof  Recent passport size photograph  Declaration Form 9
  10. 10.  Personal banking.  Wealth management services.  Corporate banking.  International management. 10
  11. 11.  A safe & easy way to save money.  A saving allows you to :- 1) Deposit money . 2) Withdraw money. 3) Earn interest. 11
  12. 12.  My Account My number  Indus Classic Savings Account  Indus Easy Savings Account  Indus Privilege Savings Account  Indus Young Saver  Indus Small Account  Indus Maxima Savings Account  Indus Exclusive Savings Account  Indus Select Savings Account  Defence Accounts 12
  13. 13.  Deposits  Loans  Debit Cards  Investments  Insurance  Demat  Credit Cards 13
  14. 14.  The strength of IndusInd bank is existing customer base.  The customers are overall satisfied with the employees (CSM/RM/tellers/supervisors).  80-90% of customers are satisfied with various facilities of the bank .  Most of individual customer are using products like ATM, Credit card & mobile banking/net banking.  10% of the sample size has applied for loans and mutual funds 14
  15. 15.  More focused advertisement & promotional activities.  The bank inform the existing as well as potential customer about:-  New schemes from time to time. Awareness about e-banking should developed.  Loan/mutual fund agents should give all the details to the customers.  the fastest settlement of customer problems.  Bank must take feedbacks of customers regarding features & services regularly and try to resolve if any complaints received. 15
  16. 16.  Sample size taken is very small.  The time was very limited as for requirement of study.  Not all type of customers were covered for the study, only individuals customers were considered.  Some responses may be biased towards the organizations.  Unwillingness of respondents to share information during the initial interviews. 16
  17. 17.  From the analysis it can be concluded that customers are satisfied and reluctant to take the services of IndusInd Bank.  Presently IDB covering 380 geographical locations with more than500 branches and more than 1000 own ATM’s and tie ups with various banks  Within a very short period of time the achievement made by IndusInd Bank is excellent.  IndusInd bank believes in providing good customer services to their customers as well as innovative products like choose your account number which is a key factor for success in future. 17
  18. 18. THANK YOU. VISIT:- WWW.INDUSINDBANK.COM 18

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