SUMMER TRAINING REPORT
“A STUdy ON CUSTOMER SATISfACTION Of
To study various products offered to individual.
To study KYC norms for banking customers.
To study the customer satisfaction level of
consumers, analyze and find out what changes
need to be made to increase the satisfaction level.
1. IndusInd bank increase its customer base.
2. Provide more value addition in terms of
services to get the customer.
3. Provides knowledge & idea about the internal
figure of the bank.
4. Customer’s development process.
Sampling techniques - convenience
Methodology of data collection.
Primary data- questionnaire
Secondary data- customer details from bank
Sample size - 50
Overview of IndusInd Bank in India.
Products & services.
Data analysis & interpretation.
Incorporated in April 1994.
IndusInd Bank has a:-
i) network of 530 branches.
ii) 1003 ATMs.
iii) spread over 380 geographical locations.
iv) 28 states and union territories across the
Bank also has representative offices in London and
INDUSIND BANK LTD
ICICI BANK LTD
STATE BANK OF INDIA LTD
PUNJAB NATOINAL BANK LTD
BANK OF BARODA LTD
FEDERAL BANK LTD
AXIS BANK LTD
ING VYSYA BANK LTD
IDBI BANK LTD
HDFC BANK LTD
YES BANK LTD
2012 - 2013
IBA Banking Technology Awards
The best bank award among small banks for ‘IT for
Operational Effectiveness’ by Institute for
Development and Research in Banking Technology
Awarded “ Top Green IT Enterprise Award 2012 –
NASSCOM IT User Award 2012 for
“Environmental Sustainability” (Frost & Sullivan)
KYC documents required to be submitted to
the bank mentioned below.
Self attested copy of Identify Proof
Self attested copy of Residential Address Proof
Recent passport size photograph
Wealth management services.
A safe & easy way to save money.
A saving allows you to :-
1) Deposit money .
2) Withdraw money.
3) Earn interest.
My Account My number
Indus Classic Savings Account
Indus Easy Savings Account
Indus Privilege Savings Account
Indus Young Saver
Indus Small Account
Indus Maxima Savings Account
Indus Exclusive Savings Account
Indus Select Savings Account
The strength of IndusInd bank is existing customer
The customers are overall satisfied with the employees
80-90% of customers are satisfied with various facilities
of the bank .
Most of individual customer are using products like
ATM, Credit card & mobile banking/net banking.
10% of the sample size has applied for loans and
More focused advertisement & promotional activities.
The bank inform the existing as well as potential customer
New schemes from time to time.
Awareness about e-banking should developed.
Loan/mutual fund agents should give all the details to the
the fastest settlement of customer problems.
Bank must take feedbacks of customers regarding features &
services regularly and try to resolve if any complaints
Sample size taken is very small.
The time was very limited as for requirement of study.
Not all type of customers were covered for the study,
only individuals customers were considered.
Some responses may be biased towards the
Unwillingness of respondents to share information
during the initial interviews.
From the analysis it can be concluded that customers are
satisfied and reluctant to take the services of IndusInd
Presently IDB covering 380 geographical locations with
more than500 branches and more than 1000 own ATM’s
and tie ups with various banks
Within a very short period of time the achievement
made by IndusInd Bank is excellent.
IndusInd bank believes in providing good customer
services to their customers as well as innovative
products like choose your account number which is a
key factor for success in future.