1. Effective Communication
for Employees
DeKalb County Human Resources,
Organization and Employee
Development
Instructor:
Tammie Mays, OED Manager

2. Name
Where do you work within DeKalb?
How long with the county
Class expectations
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Who Are You?

3.  Housekeeping
 Introductions
 Desired Outcomes
 Define Effective Communication
 Communication Models
 Review & Reflection
 Communication Barriers
 Active Listening
 Communication Activity
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Agenda

4. At the end of this course you will;
• Know what is required for effective communications
• Recognize the important parts of the communications
processes
• Understand how our view of reality is shaped by our
perceptions
• Be able to identify inter-personal barriers to effective
communications
Desired Outcomes
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5. Review and Reflection
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1.What have you learned?
2. What actions will you take
at work based on your
learnings?

6. What is Effective
Communication?
Increasing the levels of
understanding
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7. Important Components of
Effective Communications…
1.What is the most important
part of communications?
2.What is Understanding?
Activity:
What are some examples of a
shared experience?
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8. Filter Components
1. Experiences
2. Biases
3. Opinions
4. Values
Idea Encode
Verbal
Non-Verbal
Rcvd Decode
Words
Tone of voice
Objects
Actions
Signs
10%
20%
70%
Sender Receiver
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Communication
Process

9. 9
2-Way Communication Model

10. 10
When Are You Not Communicating?

11. Review and Reflection
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1.What have you learned?
2. What actions will you take
at work based on your
learnings?

12. Physical distractions
• Noise levels
• Physical structures
• Distance
Semantics
• Slang
• Professional terminology
Cultural differences
• Race
• Religious beliefs
• Nationality
Mixed messages
• Ulterior motives
• Competing personal priorities
• Competing organizational priorities
The absence of feedback
• Avoidance behaviors
• Lack of performance updates
Status effects
• Elected official / Departmental Personnel
• Between departments
• Managers/Employees
• Between professional fields
Barriers to Effective Communication
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13. 10% of what we read
20% of what we hear
30% of what we see
50% of what we see and hear
70% of what we say and do
We Remember Approximately …
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14. 1st time = 10% retention
2nd time = 25% retention
3rd time = 40-50% retention
4th time = 75% retention
Repetition Increases Understanding
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15. 1. Check your motives
2. Get to the point
3. Stick to the point
4. Your body speaks volumes
5. Be conscious of your tone
6. Say what you mean & mean what you say
7. Listen for understanding
8. Get help with tough communications
9. Simplicity is best
Secrets to Effective Interpersonal
Communications
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16. Active Listening Tips
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 Stop Talking
 Start listening with
the first sentence
 Concentrate on what
is being said
 Look for the meaning
 Avoid interruptions
 Ask questions
 Remember key
points
 Ignore distractions
 Use nonverbals
 Don’t overreact

17. Review and Reflection
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1.What have you learned?
2. What actions will you take
at work based on your
learnings?

18. Review and Reflection Activity
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In Groups of Two
 Pick a scenario
 Discuss with partner
 Action

19. Communication Activity
Increasing the level of effective communication
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20. What Would You like To Fix?
1. What communication issues would you like to
resolve (they can be your issues or the issues of
someone else)?
2. What is the desired outcome or result you are
looking for?
3. What is your role in getting the desired
outcome?
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21. • What is required for effective communication?
• What are the parts of effective communication
and why are they important?
• How does our/your view of reality shaped by
our/your perceptions?
• What are some barriers that affect effective
communication?
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Did We Meet The Objectives?

22. What did you like about this course?
What could have gone better?
What would you change?
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Feedback…

23. Thank You for Your
Participation!!!!!!!!
See you soon!
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