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How (not) to give effective team feedbackDavid PatientJan 15, 2013
“Nobody likes performance reviews …. Theresult. Everyone keeps quiet and says as littleas possible. That‟s unfortunate, be...
Why give feedback?To improve individual and teamperformance.
Does this sound familiar ...?• More work• Less time• Less money• Fewer people and resources• More competition
Why teams don’t workResearch consistently shows that teamsunderperform, despite all the extra resources theyhave. That‟s b...
Why give feedback• To diagnose problems (accurate)• To improve future behavior (specific)• To reward past behavior (fair)
Does feedback work?• To diagnose problems (accurate)• To improve future behavior (specific)• To reward past behavior (fair...
You suck, okay?Now get back to work.Are you feeling motivated yet?
Conflicting goalsManager• Avoid conflict, maintain relationship• Provide ways to improve• Motivate employeeEmployee• Learn...
Obstacles to feedback•   Not clearly stated•   Not regarded as accurate•   Not accepted as fair•   Not properly explored• ...
Overall approach Take feedback seriously. Give feedback regularly. Prepare. Problem solving focus. Establish goals.
Pay attention to Time and place. Positive. Simple language. Specific behaviors. Listen.
What do MANAGERS do?
What can you do differently?Persist. Diagnose. Learn.
What else can you do?Be open to feedback.                        ?
Thank you!(and you don‟t suck)
The Lisbon MBA
The Lisbon MBAInternational• 12 months, full-time• Collaboration with MIT• 2-month „Action Learning‟
The Lisbon MBA Part-Time• 2 years• 1 international trip• Possible exchange program
Where you can go Alumni International Part Time
Important deadlines• April 30 – Part-time• May 5 – International (full-time)
Admission Requirements•   3+ years of work experience•   University degree•   GMAT/GRE•   English fluency•   2 references
More info:• www.thelisbonmba.com•    TheLisbonMBA•    TheLisbonMBA•    TheLisbonMBA• +351.213.822.720• Sofia.Ribeiro@theli...
How (not) to give effective team feedbackDavid PatientJan 15, 2013
How to give_effective_feedback
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How to give_effective_feedback

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Workshop by Professor David Patient on how to give effective team feedback.

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How to give_effective_feedback

  1. 1. How (not) to give effective team feedbackDavid PatientJan 15, 2013
  2. 2. “Nobody likes performance reviews …. Theresult. Everyone keeps quiet and says as littleas possible. That‟s unfortunate, becausemost people need help figuring out how theycan improve their performance and advancetheir careers.”
  3. 3. Why give feedback?To improve individual and teamperformance.
  4. 4. Does this sound familiar ...?• More work• Less time• Less money• Fewer people and resources• More competition
  5. 5. Why teams don’t workResearch consistently shows that teamsunderperform, despite all the extra resources theyhave. That‟s because problems with coordinationand motivation typically chip away at the benefits ofcollaboration.
  6. 6. Why give feedback• To diagnose problems (accurate)• To improve future behavior (specific)• To reward past behavior (fair)
  7. 7. Does feedback work?• To diagnose problems (accurate)• To improve future behavior (specific)• To reward past behavior (fair) Often, no. Not at all.
  8. 8. You suck, okay?Now get back to work.Are you feeling motivated yet?
  9. 9. Conflicting goalsManager• Avoid conflict, maintain relationship• Provide ways to improve• Motivate employeeEmployee• Learn ways to improve• Avoid criticism• Obtain help from manager
  10. 10. Obstacles to feedback• Not clearly stated• Not regarded as accurate• Not accepted as fair• Not properly explored• Not related to team goals, benefits, rewards• Not seen as developmental
  11. 11. Overall approach Take feedback seriously. Give feedback regularly. Prepare. Problem solving focus. Establish goals.
  12. 12. Pay attention to Time and place. Positive. Simple language. Specific behaviors. Listen.
  13. 13. What do MANAGERS do?
  14. 14. What can you do differently?Persist. Diagnose. Learn.
  15. 15. What else can you do?Be open to feedback. ?
  16. 16. Thank you!(and you don‟t suck)
  17. 17. The Lisbon MBA
  18. 18. The Lisbon MBAInternational• 12 months, full-time• Collaboration with MIT• 2-month „Action Learning‟
  19. 19. The Lisbon MBA Part-Time• 2 years• 1 international trip• Possible exchange program
  20. 20. Where you can go Alumni International Part Time
  21. 21. Important deadlines• April 30 – Part-time• May 5 – International (full-time)
  22. 22. Admission Requirements• 3+ years of work experience• University degree• GMAT/GRE• English fluency• 2 references
  23. 23. More info:• www.thelisbonmba.com• TheLisbonMBA• TheLisbonMBA• TheLisbonMBA• +351.213.822.720• Sofia.Ribeiro@thelisbonmba.com
  24. 24. How (not) to give effective team feedbackDavid PatientJan 15, 2013

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