This document discusses e-governance and its role in improving governance. E-governance uses information and communication technologies to deliver government services to citizens, businesses, and other government entities more efficiently and transparently. It aims to improve public sector accountability, responsiveness and efficiency. The document outlines the key components of e-governance including government interactions with citizens (G2C), other government agencies (G2G), and businesses (G2B). Challenges to implementing e-governance include lack of ICT infrastructure, security and privacy issues, and the digital divide. When implemented effectively, e-governance has the potential to reform governments and improve how they deliver services.

2. E-GOVERNANCE
PRESENTED BY – ANEESH S.V.L.S (818003)

3. BACKGROUND
• POOR GOVERNANCE HAS BEEN UNDERMINING THE SERVICE DELIVERY AND DEVELOPMENT INITIATIVES
UNDERTAKEN BY THE MAJORITY OF DEVELOPING COUNTRIES
• MANY OF THESE GOVERNMENTS HAVE NOW STARTED USING E-GOVERNANCE AS A MECHANISM TO
ENGENDER CHANGE IN THEIR GOVERNANCE SYSTEMS FOR ACHIEVING DEVELOPMENT GOALS AND TO
ENSURE BETTER SERVICE DELIVERY TO CITIZENS AND OTHER STAKEHOLDERS
• ARGUABLY, IT ALSO ENSURES IMPROVED PUBLIC SECTOR EFFICIENCY, ACCOUNTABILITY AND
RESPONSIVENESS

4. GOVERNANCE VS GOVERNMENT?
• GOVERNANCE, ACCORDING TO THE NEW OXFORD ENGLISH DICTIONARY (1991), IS DEFINED AS “THE ACTION OR MANNER OF
GOVERNING”
• IT IS THE PROCESS BY WHICH WE COLLECTIVELY SOLVE OUR PROBLEMS AND MEET OUR SOCIETY’S NEEDS
• GOVERNMENT IS THE INSTRUMENT WE USE
• E-GOVERNANCE - DEALS WITH THE WHOLE SPECTRUM OF THE RELATIONSHIP AND NETWORKS WITHIN GOVERNMENT
REGARDING THE USAGE AND APPLICATION OF ICTS. IT IS A GROUP OF NORMS, PROCESSES AND BEHAVIOURS THAT HAVE AN
INFLUENCE ON THE EXERCISE OF POWER, ESPECIALLY FROM THE POINT OF VIEW OF OPENNESS, PARTICIPATION,
RESPONSIBILITY, EFFECTIVENESS AND CONSISTENCY
• E- GOVERNMENT - A NARROWER DISCIPLINE DEALING WITH THE DEVELOPMENT OF ONLINE SERVICES TO THE CITIZEN, MORE
THEN ON ANY PARTICULAR GOVERNMENT SERVICE – SUCH AS E-TAX, E-TRANSPORTATION OR E-HEALTH

5. WHAT IS E-GOVERNANCE?
• APPLICATION OF ICT TO DELIVER GOVERNMENT SERVICES
• ALSO USED FOR EXCHANGE OF INFO, COMM. TRANSACTIONS, INTEGRATION OF VARIOUS STAND-ALONE
SYSTEMS AND SERVICES BETWEEN G2C, G2B, G2G AND G2E, AS WELL AS BACK-OFFICE PROCESSES,
INTERACTIONS WITHIN ENTIRE GOVT. FRAMEWORK
• GOVT. SERVICES ARE MADE AVAILABLE TO CITIZENS IN A CONVENIENT, EFFICIENT, AND TRANSPARENT
MANNER
• NO DISTINCT BOUNDARIES

6. THREE TARGET GROUPS IN E-GOVERNANCE
• CITIZENS
• GOVERNMENT
• BUSINESS/INTEREST GROUPS

7. GOVERNMENT-TO-CITIZEN (G2C)
• GOAL IS TO OFFER VARIETY OF ICT SERVICES TO CITIZENS IN AN EFFICIENT AND ECONOMICAL MANNER AND TO STRENGTHEN
RELATIONSHIP BETWEEN GOVERNMENT AND CITIZENS USING TECHNOLOGY
• SEVERAL METHODS OF G2C E-GOVERNANCE.; TWO-WAY COMMUNICATION ALLOWS CITIZENS TO INSTANT-MESSAGE
DIRECTLY WITH PUBLIC ADMINISTRATORS AND CAST REMOTE ELECTRONIC VOTES (ELECTRONIC VOTING) AND INSTANT
OPINION VOTING
• TRANSACTIONS LIKE PAYMENT OF CITY UTILITIES, FOR EXAMPLE, CAN BE COMPLETED ONLINE OR OVER THE PHONE;
MUNDANE SERVICES SUCH AS NAME OR ADDRESS CHANGES, APPLYING FOR SERVICES OR GRANTS, OR TRANSFERRING
EXISTING SERVICES ARE MORE CONVENIENT WHEN DONE ONLINE
• G2C E-GOVERNANCE UNBALANCED ACROSS THE GLOBE; NOT EVERYONE HAS INTERNET ACCESS AND COMPUTING SKILLS
• THE UNITED STATES, EUROPEAN UNION, AND ASIA OCCUPY THE TOP THREE POISTIONS IN DEVELOPMENT

8. GOVERNMENT-TO-GOVERNMENT (G2G)
• MANY GOVERNMENTS AROUND THE WORLD HAVE GRADUALLY TURNED TO INFORMATION TECHNOLOGIES (IT) IN AN EFFORT
TO KEEP UP WITH TODAY'S DEMANDS
• HISTORICALLY, MANY GOVERNMENTS IN THIS SPHERE HAVE ONLY BEEN REACTIVE, BUT RECENTLY THERE HAS BEEN A MORE
PROACTIVE APPROACH IN DEVELOPING COMPARABLE SERVICES SUCH THINGS AS E-COMMERCE AND E-BUSINESS
• PURPOSE IS TO IMPROVE EFFICIENCY IN VARIOUS ASPECTS, FROM REDUCING COSTS BY REDUCING PAPER CLUTTER TO
CUTTING DOWN STAFFING COSTS TO COMMUNICATING WITH PRIVATE CITIZENS
• MANY ADVANTAGES, SUCH AS FACILITATING INFORMATION DELIVERY, APPLICATION PROCESS/RENEWAL BETWEEN BOTH
BUSINESSES AND PRIVATE CITIZENS AND PARTICIPATION WITH CONSTITUENCIES; NOT ALL MUNICIPALITIES ARE ALIKE IN
SIZE AND PARTICIPATION

9. GOVERNMENT-TO-BUSINESS (G2B)
• ONLINE NON-COMMERCIAL INTERACTION BETWEEN LOCAL AND CENTRAL GOVERNMENT AND THE COMMERCIAL BUSINESS
SECTOR WITH THE PURPOSE OF PROVIDING BUSINESSES INFORMATION AND ADVICE ON E-BUSINESS BEST PRACTICES
• REFERS TO THE CONDUCTION THROUGH THE INTERNET BETWEEN GOVERNMENT AGENCIES AND TRADING COMPANIES
• PROFESSIONAL TRANSACTIONS BETWEEN THE COMPANY AND THE DISTRICT, CITY, OR FEDERAL REGULATORY AGENCIES
• USUALLY INCLUDE RECOMMENDATIONS TO COMPLETE THE MEASUREMENT AND EVALUATION OF BOOKS AND CONTRACTS
• THE OBJECTIVE OF G2B IS TO REDUCE DIFFICULTIES FOR BUSINESS, PROVIDE IMMEDIATE INFORMATION AND ENABLE
DIGITAL COMMUNICATION BY E-BUSINESS

10. CHALLENGES
• ICT INFRASTRUCTURE
• PRIVACY AND SECURITY
• POLICY AND REGULATION ISSUES
• LACK OF QUALIFIED PERSONNEL AND TRAINING
• DIGITAL DIVIDE
• LEADERS AND MANAGEMENT SUPPORT

11. FINAL THOUGHTS
• POTENTIAL TO IMPROVE HOW GOVERNMENT OPERATES INTERNALLY AND HOW IT SERVES ITS
CUSTOMERS
• MUCH MORE THAN A TOOL FOR IMPROVING COST-QUALITY RATIOS IN PUBLIC SERVICES
• AN INSTRUMENT OF REFORM AND A TOOL TO TRANSFORM GOVERNMENTS

12. REFERENCES
• E-GOVERNANCE – WIKIPEDIA.ORG
• E-GOVERNANCE : ITS ROLE, IMPORTANCE AND CHALLENGES – JOURNALIJCIR.COM (ISSN: 2395-5775)