Suzanne Hobbs is seeking a role managing strategy, design, and administration of DC and DB retirement plans for a mid-size to large company. She has over 20 years of experience managing retirement plans at United Airlines and Continental Airlines, where she designed new 401(k) plans, managed $10 billion in retirement assets, and worked on business initiatives to increase employee retirement readiness. She is proficient in all aspects of retirement plan management including strategy, compliance, administration, communications, and vendor relationships.

1. Suzanne B Hobbs
1340 No. Cleveland No. 2 Chicago, IL 60610
suzannebhobbs@gmail.com
phone 312-505-8433
Director and Manager, Retirement Plans Strategy and Design and Plan Administration
United Airlines, Inc.
Desired Position:
Role of Strategy, Design and Plan Administration for DC and DB Plans for a mid-size to large company
Authorized to work in the US for any employer
WORK EXPERIENCE:
United Airlines, Inc. - Chicago, IL - October 2003 to April 2016
Director and Manager, Retirement DB/DC Strategy & Design & Plan Administration
2010 - 2016 United Airlines, Inc. Chicago, IL
2003- 2010 Continental Airlines merged with United Airlines Houston, TX
• Worked on Business Plan Initiatives for Retirement Readiness Programs for all employees - looked at options to increase
retirement readiness for all employees to be able to retire at a reasonable age. Worked with vendors with tools to
accommodate these goals.
• Worked on RFP for combining four 401(k) DC 401(k) Plans into one new vendor to bring Continental and United employees
into one 401(k) with over 20 different variable designs.
• Managed the current DB and DC Plan administration and managed the new plan designs for the new 401(k) as well as the
new vendor including design of employer contributions such as matching and direct contributions and other variable options
adopted by unions. These assets included all of the Company’s qualified defined contribution plans (comprised of over $10
billion in assets).
• Worked with Investment Committee and ERISA counsels to identify and finalize fund strategy and auto enrollment features for
new Plan and current Plans.
• Worked with investment advisors and new transition vendor to target plan dates and new implementation for 2016.
• Continued to manage the overall responsibility for the strategy/design and management of all the United
Airlines, Inc. Defined Contribution Plans (DC); Defined Benefit (DB) programs, frozen DB plans, and Pilot Plan. Overall
responsibility for the compliance issues that affect all pension and 401(k) Plans, such as 5500 reporting, internal, external, and
SOX audits, and non-discrimination testing.
• Overall responsibility for employee communications/change management to ensure that employees understand the design
changes that are made within all of the retirement plans
• Managed the coordination with Labor representatives to accommodate union negotiations with innovative plan designs to
adapt to new and current designs • Managed overall retirement vendor relationships
Accomplishments at United Airlines, Inc.:
• Developed Guiding Principles for Retirement Readiness Strategy
• Created tools for retirement readiness and design new plan designs for employees
• Designed a new non-pilot 401(k) Plan and worked on implementation 2015 - 2016
• Designed a new pilot 401(k) Plan, implemented two pilot plans into one plan in 2015
• Froze the Continental Retirement Plan for Management employees and moved that population to new 401(k) Plan
• Worked on union negotiations and applied new plan designs into existing 401(k) Plans or DB Plans
• Managed a successful Lump Sum Project Window for DB Plan thereby saving the company employer premiums to the PBGC
• Managed multiple DB and DC plan designs within several subsidiaries
• Fiduciary and member of the Administrative Committee
Continental Airlines, Inc. - Houston, TX - October 2003 to 2010 in Houston, TX when Continental and
United Airlines Merged
Manager then Director, Retirement Benefit Plans
• Responsible for the design and management of the Continental Airlines defined benefit programs and frozen DB plans, Pilot
and Non-Pilot 401(k) Plans, Pilot Money Purchase Pension, Executive SERP, Management Pilot SERP
• Responsible for the compliance issues that affect all pension and 401(k) Plans, such as 5500 reporting, internal, external, and
SOX audits, and non-discrimination testing
• Responsible for tools for annual deferral of profit sharing amounts into participant's 401(k) accounts
• Responsible for employee communications to ensure that employees understand the changes that are made within the
retirement plans, as well as responsibility for annual enrollment fair every year at multiple locations

2. Accomplishments at Continental Airlines:
• 401(k) redesign in 2009, including brokerage accounts, custom target date funds, in-kind transfer of original funds to
brokerage account; new default fund; auto-contribution and rebalance features;
• Spin-off and freeze of pilot pension plan from rest of company DB plan;
• Multi-year pilot pension plan audit and statement projects;
• Spin-off of pilot 401(k) plan from rest of company plan; Roth implementation; Airline funding relief and liquidity shortfall
handling;
• IRS multi-year audits and correction projects;
• Early Retirement Windows and Early Out programs;
• Managed all compliance activities including 5500s for all Plans, Age 59 1/2 withdrawal amendments and process
implementation; Delinquent loan compliance; QDRO project administration; QNEC analysis annually; Beneficiary designation
project; DOL response handling;
• SPD projects for all 401(k) and pension plans.
• Fiduciary and member of the Administrative Committee for appeals that are made to pension and 401(k) Plans.
• Member on the Pilot LTD Administrative Committee
Commemorative Brands, Inc. 2001 – 2003
Holding Corporation for Balfour, Art Carved, Taylor Publishing in Austin TX
Sr. Manager, 401(k) and Pension Plans
2001 - 2003 (Approached by Continental Airlines to come to work)
• Managed a 401(k) and two pension plans--identified and implemented plan design changes to increase 401(k) participation
rates and introduced new design changes such as custom target date funds; new default fund; auto-increase contributions and
rebalance features.
• Traveled and communicated retirement plans to every level of employee from factory worker to upper management.
• Integrated the merger of ECI employees (Who's Who in America) into our company retirement benefit programs for 2003. Also
integrated retirement benefits into the merger with Milestone at the end of 2002.
• CBI Project Team Lead for implementation of a new HRIS system - J D Edwards. Responsible for the benefits input and the
interface with payroll to the 401(k) Plan.
• Provided direction and assistance in the compensation program for Taylor Publishing when needed.
Riviana Foods Inc. – 1987 – 2001 in Houston TX
Success Rice and Other Seasoned Rice Products
Manager, Health & Welfare and Retirement Benefits & Compensation
• Managed all health and welfare benefits for the Company's domestic and international benefit programs for 10,000 employees.
Worked with all types of H&W benefits such as medical, dental, life, disability, dependent care and health care reimbursement,
pre-paid legal, long-term care benefits for both union and nonunion employees with six locations.
• Managed 401(k) and After-Tax Savings Plan for all 10,000 employees.
• Managed the Defined Benefit plan with an annual benefit statement representing current benefit accruals.
• Managed the Compensation and Merit Plan for the Company.
• Responsible for the selection and set-up process and training for the new Human Resource Information System (Infinium
Software running on an AS400). Managed all of human resources, benefits, compensation and worked with payroll in
implementing the system from the ground up.
• Payroll liaison for new payroll system and worked as interim payroll manager
EDUCATION
BS, Business Management
University of Houston completed bachelor’s degree
Texas Tech University
REFERENCES FURNISHED UPON REQUEST