1. The Power of Automation
Over time, most organizations establish a set of practices that meet various business
requirements. These practices are often unique to your business, which makes it hard to
find an out-of-the-box solution that exactly meets your requirements. Maybe your
company is a high-touch call center with specific scripts that your agents need to
follow based on a customer’s account data.
“If the user can only do one thing, do it for them.”
2. Why Go with the Flow?
In general, it’s best to start with the simplest declarative, no-code tools and
work your way up to code solutions. While flows are a no-code solution,
they’re by no means the simplest one. Flows can be better described as visual
coding—they’re declarative, but they require that you understand some
programming concepts like variables and how logic works.
Flows are useful for two major use cases: behind-the-
scenes automation and guided visual experiences.
