SSG31 - Sustainable Transport Report

Stonnington Survey Group
Community Panel
Sustainable Transport Survey
Analysis Report.
www.stonnington.vic.gov.au/connectwithus
www.stonnington.vic.gov.au/connectwithus

Stonnington Survey Group Page 2 of 24
For further information about this document please contact:
Name: Deven Russell
Department: Corporate and Community Planning
Division: Sustainable Future
Ph: 8290 1283
Email: drussell@stonnington.vic.gov.au

Contents
1. EXECUTIVE SUMMARY 4
1.1 Overview 4
1.2 Results Summary 5
1.3 Sample. 6
2. SUMMARY OF OVERALL RESULTS 7
Q28. Public transport initiatives. 7
Q29b. Encourage use of sustainable transport 8
Q29b. Encourage use of sustainable transport (if, no why) 9
Q30. Travelled less by private car 10
Q31a. Changed mode of transport 11
Q31b. Rating of new mode of travel 12
Q31c. Haven’t changed mode of travel 13
3. APPENDIX: FULL RESPONSES TO OPEN-ENDED QUESTIONS 14
4. APPENDIX: SURVEY 23

1. Executive Summary
1.1 Overview.
Topic: Sustainable Transport safety
Date: Survey – March 2015
Report – May 2015
Audience: Stonnington Survey Group
Number of respondents: 212
Purpose: Sustainable Transport: This survey aims to explore residents’ travel
patterns and behaviours. Over time, the results will be used to measure
any changes that occur, as well as monitoring Council’s progress in
implementing sustainable transport programs and initiatives.
Methodology: The Sustainable Transport Survey Report 2015 was informed by a survey
in online and hard copy formats provided via email and post. Survey data
was collated on Excel spreadsheets. Where possible, data was analysed
quantitatively and put into a graph. When analysing the qualitative data
from open-ended questions, attention was given to the variety of
responses, as well as giving a ranking of popularity of responses (through
counting responses of a similar theme).
Corporate and Community Planning:
Corporate and Community Planning (CCP) as part of the broader
Communications and Community Planning department provides timely,
high quality social policy and planning advice to assist and support the
decision-making, service delivery and community development processes
of Council. CCP uses social research and community engagement
through the Stonnington Survey Group to assist business units to gather
data on a variety of service and social issues. Analysis on a range of
social and community research leads to improvements and effective
outcomes in service and amenity in the City of Stonnington.

1.2 Results Summary

1.3 Sample.
An analysis of the Stonnington Survey Group sample in shown on the table below. Of those
respondents who provided their personal details, just over half were females (58%). The age
group with the greatest representation was persons aged 55-64 years (28%). The response
from 15-24 year olds was very low (just four respondents). This limits the value of analysis for
respondents of this age range and these results should not be regarded as representative of
this age group. The largest proportions of respondents were from Malvern (18%), Malvern East
and Prahran (15%) (see table 1).
Table 1: SSG profile
% Number
Gender
Female 58% 122
Male 43% 90
Age Structure
15-24 years 2% 4
25-34 years 6% 12
35-44 years 18% 38
45-54 years 22% 46
55-64 years 28% 59
65-74 years 19% 41
75+ years 6% 12
Suburb
Armadale 14% 29
Toorak 6% 13
South Yarra 8% 17
Prahran 15% 32
Malvern 18% 39
Malvern East 15% 32
Windsor 8% 18
Glen Iris 12% 25
Kooyong 2% 5
Hawksburn 1% 2
Key demographics
2015 Respondents

2. Summary of Overall results
Q28. Public transport initiatives.
Please rank the following public transport initiatives from 1-5 to show which should be a priority
within the City of Stonnington (i.e. 1 being highest priority, 2 next highest priority etc).
Number of respondents: 185 of 212 total survey respondents.
Respondents were asked to rank public transport initiatives which should be a priority within the
City of Stonnington. The majority of respondents ranked increasing service frequency as their
highest priority (68%/116) followed by upgrading stations (20%/30) (see figure 1). Respondents
from Armadale and Prahran ranked increasing service frequency as their highest priority in the
largest proportions (between 76%/19 and 78%/18).
67.4%
3.9%
20.0%
6.5%
8.7%
16.3%
14.2%
36.0%
17.5%
14.9%
5.8%
24.5%
19.3%
33.1%
16.8%
8.1%
21.9%
15.3%
27.9%
25.5%
2.3%
35.5%
9.3%
14.9%
34.2%
0.0% 20.0% 40.0% 60.0% 80.0% 100.0%
Increasing service frequency
Upgrading public transport
Upgrading stations
Improvement to bus services
Improving public transport
access
1 2 3 4 5
Source: Corporate and Community Planning/Stonnington Survey Group 2015
Figure 1: Question 28
Number of respondents: 185 of 212

Q29b. Encourage use of sustainable transport
Is Council doing enough to encourage the use of sustainable transport (walking/cycling/public
transport)?
Just over half of respondents (56%/104) said Council doing enough to encourage the use of
sustainable transport (see figure 2). Respondents aged between 55-64 and 65-74 said yes in
the largest proportion (between 58%/30 and 69%/27). Respondents aged 35-44 said no in the
largest proportion (58%/19).
56.2%
43.8%
Yes No
Figure 2: Question 29b

Q29b. Encourage use of sustainable transport (if, no why)
Is Council doing enough to encourage the use of sustainable transport (walking/cycling/public
transport)? If no why
Respondents were asked if Councils are not doing enough to encourage the use of sustainable
transport why.
The following table shows the number of comments made and a quote under the main themes.
Don’t know - (based on 20
comments)
Public transport - (based on 15
comments)
Cyclists - (based on 10
comments)
“ I don’t know what Council
are doing”
“Trains and trams not frequent
enough”
“New better bike lanes”
“Is it Council's job to do
this? It seems more like a
state government
responsibility”.
“Public transport should be
urgently upgraded to provide an
excellent train or tram services
to both Chadstone shopping
centre & Monash University!!”
“Cyclists are abused by
drivers. There are not enough
safe and secure areas for
cyclists”.
“I have not seen many
upgrades Stonnington
Council on walking / cycling/
public transport”
“Public transport is a state
Government responsibility. What
can Local Councils do?”
“Cyclists take their life in their
hands riding alongside cars.
Cars should be able to park
in Council funded CAR
PARKS OFF STREET. Then
there would be more space
for cars”
Table 2: Why Councils is not doing enough to encourage the use of sustainable transport

Q30. Travelled less by private car
Have you travelled less by private car in the last 12 months?
Respondents were asked if they have travelled less by private car in the last 12 months. Just
over half of respondents (56%/108) said yes (see figure 3). The majority of respondents who
live in Prahran (60%/18) and South Yarra (73%11) have travelled less by car. Respondents
aged 35-44 travelled les by car in the largest proportion (60%/21).
56.0%
44.0%
Yes No
Figure 3: Question 30

Q31a. Changed mode of transport
Have you travelled less by private car in the last 12 months? If yes, what have you changed to?
Respondents who have travelled less by private car in the last 12 months were asked what
mode of travel they changed to. The majority of respondents (58%/63) have changed to public
transport followed by walking (22%/24) (See figure 4). Respondents aged 45-54 (95%/14 and
65-74 (67%/14) have changed to public transport in the largest proportion. Also respondents
from Glen Iris (77%/10) and Malvern (71%/15) have changed to public transport in the largest
proportion.
22.2%
8.3%
58.3%
8.3%
Walking Cycling Public Transport Other
Figure 4: Question 31a

Q31b. Rating of new mode of travel
How well is your new way of travelling working for you?
Respondents who changed their mode of travel were asked to rate how the new mode was
going. The majority of respondents who changed to cycling said it was excellent (78%/7)
followed by walking (33%/8) (see figure 5). Public transport also scored high with 58%/36 rated
as good. A very small percentage (3%/2) of respondents said public transport was poor.
33.3%
77.8%
11.3%
37.5%
22.2%
58.1%
29.2% 27.4%
3.2%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Walking Cycling Public Transport
Excellent Good Satisfactory Poor Very poor

Q31c. Haven’t changed mode of travel
If you have not changed the way you travel, what would encourage you to walk, cycle or use
public transport more?
Respondents were asked what would encourage them to use more sustainable transport. The
majority of respondents (16%/32) said footpaths followed by lighting (15%/31) and pedestrian
crossings (12%/24) (see figure 30).
Summary responses to other:
 More public transport frequency x10
 Cheaper public transport x4
(For full comments please refer to page 14)
10.9%
7.5%
15.9%
11.9%
3.5%
15.4%
29.4%
Bicycle lanes Bicycle parking Footpaths Pedestrian crossings Signage Lighting Other
Figure 30: Question 31c

3. Appendix: Full responses to open-ended questions
29a. Is Council doing enough to encourage the use of sustainable transport
(walking/cycling/public transport)?
29b. If no, why?
 A third option would have been good. Simply, I don't know.
 Bad street lights. Not safe to walk at night alone.
 Because so many drivers are behaving dangerously - speeding - driving while on
phone, u turns in stupid places - walking and cycling is dangerous. Trams along
chapel st - from Windsor to South Yarra should be free which would encourage more
use and be a great tourist attraction for shoppers and café patrons.
 Because there is no obvious lobby for sustainable energy use in buses, or for that
matter to reduce the size of buses that often carry less than 10 passengers, and trams
use electricity powered by dirty coal (Hazelwood!). Am not sure that I agree with the
'improved bus service as per State Govt 'Bus Service Review' especially as it relates
to 216-219.
 Better and more walking tracks would be good. Plus more awareness and information
about walking and cycling paths would be good. I moved here six months ago and an
information pack of these facilities would have been appreciated.
 Better tram shelters would help
 Bike riding unsafe, traffic too heavy and fast
 Can't see it in action.
 Cars still dominate the planning process...people wouldn't use their cars as often if PT
was a more viable alternative for most/ many shopping trips...
 Chapel St seems more focused on cars. I would recommend make Chapel St one
lane and the rest pedestrian and trams.
 Chapel Street is a death trap for cyclists. Chapel Street trams are constantly delayed
due to traffic issues Not enough cycle parking locations Chapel Street is simply
geared towards cars.
 Clear bike lines and even road surfaces (river end of Chapel st) are required.
 Continue to improve bike situation.
 Council has an insignificant role to play, to influence transportation
 Councilors are too busy looking after self promoting and being elected. They do not

care about the community needs.
 Cycling on roads still scares me, motorists, including me) need much more tuition
about dangers for cyclists and as well stickers on inside of all 4 doors to remind them.
My son has supplied those to me from some cyclist organisation, they are above each
door handle and remind me, but I won't be perfect even so.
 Cyclists are abused by drivers. There are not enough safe and secure areas for
cyclists. 2. Trams are not frequent enough. 3. There are not enough parking spaces
for motorists at stations.
 Cyclists take their life in their hands riding alongside cars. Cars should be able to park
in council funded CAR PARKS OFF STREET. Then there would be more space for
cars, and the traffic jams in Glenferrie Road Malvern road and High street might be
less. I often feel like shopping but finish up going home because I can't Park.
 Do not publicise transport options.
 Don't know.
 Don't know.
 East Stonnington is car centric and rates and initiatives seem to be spent in west
Stonnington.
 For example, the intersection of Wattletree Road and Coonil Crescent. The lack of a
crossing on the west side of the intersection is inconvenient for pedestrians and they
often take risks and cross there anyway. (VicRoads – or whatever they call
themselves this year – have a well-meaning but ill-advised policy of not having
pedestrian crossings on the right arm of a T-intersection) Also, why can't pedestrian
crossings be programmed to coincide with car traffic crossings, rather than insisting a
person is there before the change of lights to push the button?
 Genuine encouragement of sustainable transport would discourage non-sustainable
such as cars. More facilities for cycling and PT even at the expense of cars is
required.
 Good comments by mayor re: need for Melbourne metro to incorporate a station (ie.
platforms) at South Yarra as previous government's Melbourne rail link did.
 Have heard very little about public transport.
 I am not aware of any council initiatives in this area.
 I am not aware of what Council is doing to encourage the use of sustainable transport.
 I am too old 91 years.

 I do not use public transport. I find the trams too difficult to negotiate the steps to get
on.
 I don't know.
 I don't know if council has any influence over public transport frequency - thought that
was the State Government. However, it would help if they could make bicycling feel
safer - but I appreciate that is a difficult problem in Chapel Street. Would it be possible
to make public transport free within the major Stonnington shopping areas?.
 I don't really know what they are doing. The public transport needs to be more regular
to encourage people to use it. 40 mins is too long to wait for a tram.
 I have no idea that they were doing anything.
 I have not seen many upgrades communications by Stonnington Council on
walking/cycling/public transport other than responding to some letters to the Editor in
Stonnington newspapers.
 I have said no but I really do not know whether Council is doing enough.
 I only ticked NO because my real answer is I DON'T KNOW.
 I rarely see if encouraged in Council publications or around the municipal area.
 Insufficient communication/promotion insufficient support infrastructure e.g. secure
bike parking areas insufficient incentivisation not leading by example (too many
council staff seen driving!).
 Is it council's job to do this? It seems more like a state government responsibility.
 It may simply be that I am not looking hard enough but what Council is doing does not
seem to have high visibility.
 It's not really council's fault - the trams and trains are often already full when they get
to my stop (Tooronga Rd) or station (Tooronga) so I stand to the city.
 Kerb side trading make it difficult to walk in footpath and unpleasant to walk with
dinners leaving rubbish around kerb side dining table. If the trend of open air dinning
continue, restaurant and café owner should modify their shop with open door and
window for dinners but not occupy the footpath.
 Lack of public meetings advocating the use of walking/cycling. Organise walking
events for young and old.
 Limited evidence that this is the priority.
 Lobby harder for public transport - train upgrades.

 Low number of cyclists tells the story; safety fears and driver attitude deter
participation.
 More dedicated pathways needed. Not shared pathways. It is not possible to walk
safely on a shared bike/walking path. Some of the cyclists are maniacs.
 More information about timetables would be better.
 More parking is needed at train stations.
 Most journeys are still in private cars, over 80% in Melbourne, compared to less than
20% in London, I have read. There is still a public perception in Australia that public
transport is for losers, students, the poor etc, not for 'decent people'.
 My husband takes the train to the city and finds trains often express through Armadale
or full by the time they arrive. This has led him to start driving more so that he can get
home in time on nights he has to pick up children.
 Need better bike lanes/ access along Chapel street or side roads (still too dangerous
to ride).
 Need improved street cleaning as evidence of glass/debris on main roads causing x5
bike punctures.
 Need more buses running more often and more myki machines.
 No bike paths to/from and within shopping centers. Little or no security bike parking.
 No new sign or bike paths No bike hires Not much incentives.
 Not applicable.
 Not enough bike lanes. Need more pedestrian crossings on say Burke Rd or High St.
 Not enough parking spaces at train stations.
 Our train stations belong in the first half of the 20th century. We started a ticketing
system that now means we have to line-up to get OUT of a train station - we didn't
adapt the stations to fit the system. I'm aware this is a state gov problem but it would
be nice to know that councils are lobbying to bring the stations in their area up to date.
South Yarra station especially has pedestrian traffic flow problems - it's near
impossible to get quickly from one platform to the next yet it is a major changeover
station. These are only two of the many problems that make catching a train in the
area a pain. And without clearways in Chapel St & Punt Rd, buses & trams aren't
even a consideration.

 Poor lighting around the streets, it's scary at night, especially winter even really early
at 5.30pm it's pitch black and lots of footpaths are often cracked and it is easy to trip.
Not enough lobbying to the state government about public transport - i.e. more train
services to Stonnington - a train every 20 minutes - are we a capital city?.
 Probably because Council doesn't see it as a priority. With the increasing demand of
public transport, increases in bike usage on roads, the issues around road use of
private cars and the subsequent road rage attached to a slowing down of traffic,
Council needs a concerted effort made to address the transport issues unique to
Stonnington.
 Public transport is a state Government responsibility. What can Local Councils do?.
 Public transport needs to be improved the quality of services is reducing not improving
walking and walking groups should be encouraged and walking access from public
transport should be provided i.e. King Arcade kept open.
 Public transport should be urgently upgraded to provide an excellent train or tram
services to both Chadstone shopping centre & Monash University!!.
 Restricted by the State Government initiatives. Stonnington is also one of the closest
municipalities to the city and by the time trams and trains reach here they are very
crowded.
 See my comments around improving dedicated bike paths and/or shared pedestrian
paths.
 Don’t see any evidence of action.
 The rail crossings must be put under the roads to increase trains. Safe bike paths,
away from cars & cars doors.
 There are substantial infrastructure problems in Stonnington that inhibit sustainability.
Trams should be reduced to reduce infrastructure costs and maintenance. Trams are
a major problem on all routs where a dedicated tram line is not available. Duel fuel
busses should be introduced to replace the trams. Grade separation at train / road
crossings is essential to increasing train frequency without bringing the roads to a
standstill. A second cross city arterial road is essential to relieve the Monash / citylink
arterial.
 There needs to more bike lanes and off-road bike paths, and bicycle parking facilities
to encourage bike use.
 Too many trams in the evening not stop to not stop in Hawskburn or Toorak.

 Trains do not go through the loop on the Sandringham line and the trains do not run
frequently enough. The number 79 tram is not safe to travel on. There is so much
parking available in Stonnington (including parking for non residents) in residential
streets there is no incentive to use public transport.
 Trains not frequent enough. Millions wasted on unnecessary additional lighting at
stations so robbers don't trip over.
 Tram efficiency on Chapel with traffic congestion.
 Trams need to run more frequently.
 Unsure.
 Use local press to invite/encourage residents to walk/cycle/and use public transport.
 Walking along shopping areas it restricted by patrons seated eating on footpath.
 We live near gardener station. This station is unattended. It would be great to have
some railway staff on board the trams and present at the trains stations. Also the last
time I took my sons to the city by train we sat on a bench at the railway station, and it
was soon obvious that someone had urinated there. Most unpleasant experience.
 We need more designated areas for walking so that it is encouraged- for health and
leisure reasons. It is also a fact that the interests of pedestrians and cyclists are not
identical. Walking down near the river, I find cyclists assume they have priority aid
may lack courtesy and awareness of those on foot. A 'cyclists dismount' notice is
routinely ignored.
 We need more off road bike routes. Elimination of parking in Chapel St. At present
Chapel Street must result in death. The bike lane is too narrow.
 What I really mean is, I don't know. Because I'm not sure under council remit, how you
can increase tram services for example?
31c. If you have not changed the way you travel, what would encourage you to walk, cycle or
use public transport more?
Other
 Access to supermarket must for convenience be by car.

 Already use public transport to/from work 5 days per week.
 Already use these a lot anyway - only go by car if a neighbour drives.
 As an older person a car is essential and useful so till I am unable to drive I will drive.
 Becoming well enough to do so.
 Better off road.
 Better public transport access.
 Better rail frequency at off peak times. eg. Weekday and particularly evenings 7 days
a week.
 Better service on public transport.
 Bike parking not any use if your bike is going to be stolen.
 Bike paths would allow kids to ride themselves but not enough room for these lanes in
Kooyong Rd I suspect. Less heavy bags for my older kids would allow them to walk
more.
 Cheaper fares at peak periods.
 Cheaper public transport.
 Clean up graffiti and litter.
 free public transport.
 Heyington station bit isolated because below street level.
 I already don't drive and use public transport, these questions have a faulty premise.
 I am disabled and use a electric wheelchair and purpose modified van.
 I don't use the car very often as i prefer to either walk or take public transport. Car
parking is becoming more and more difficult so walking and public transport are the
best and least stressful options.
 I have always cycled , walked on used PT.
 I have back problems and rely more and more on my car. There is not sufficient
disabled parking available.
 I have to drive to work. On weekends if bus went to station I would leave car home.
Oakleigh has more trains than Malvern east.

 I need to use my car to go to family in the country.
 I use my car all the time, can’t really use it less. Therefore changes as per above,
would have no impact on my driving pattern.
 I walk and use a tram often.
 I walk everywhere but my children are at the life stage when they do after school
activities and need to be places on time.
 If trams were more regular. I would use them more.
 Improved bike path on south side of Yarra from grange road to the city. Note the
significant capital spend on the bike path in Alexandra Ave near Canteen has resulted
in a Less Safe/More Dangerous path than was there originally.
 Improved public transport.
 Improved safety, improved public transport connectivity, and frequency .
 Increased alternatives.
 Increased service frequency of public transport.
 Kings Arcade open until trains finish.
 More bus stops. Chaos in Chadstone must stop.
 More considerate drivers.
 More frequency public transport, ease of use (current systems way too costly
complicated).
 More frequent & safe public transport.
 More frequent public transport eg. more trains stopping at Hawksburn, Toorak and
Armadale.
 More frequent services.
 More frequent services.
 More frequent trains. No graffiti on trains. Cheaper or free trains.
 More frequent trams and trains in non peak times.
 Motorist education that others also use roads, also that selfish driving endangers
others by their actions.

 Need new knees.
 Not less because my family does not have a car, we only take PT
 Personal safety especially for women.
 Physically unable.
 Plenty of public transport where I live.
 Public transport doesn't take me where I want to go and I usually have heavy or
awkward gear and sometimes a doddery old dog who can't walk much anymore.
 Safety on public transport.
 There are places I need to go that are not easily accessible by public transport or will
take much longer to get to. These are problems which cannot be solved by
Stonnington Council.
 Trams coming more frequently.
 Upgrade of transport services.

4. APPENDIX: Survey
Section 2 - Sustainable Transport
Council has an important role to play in addressing both the direct and indirect impacts
associated with everyday travel within the City of Stonnington. This section aims to
explore residents’ travel patterns and behaviours. Over time, the results will be used to
measure any changes that occur, as well as monitoring Council’s progress in
implementing sustainable transport programs and initiatives.
Q28. Please rank the following public transport initiatives from 1-5 to show which
should be a priority within the City of Stonnington (i.e. 1 being highest priority, 2 next
highest priority etc).
Public transport initiatives Rank (1-5)
Increasing service frequencyand span of train and tram services (in
particular at nights, weekends and off peak);
Upgrading public transport in the Chapel Street / South Yarra precinct
Upgrading stations to improve the ease and convenience of public
transport for the local community (in particular providing shelter, toilets,
secure bicycle facilities, improve design at some stations such as Gardiner
and Heyington and increased staffing at busy stations such as Prahran and
Holmesglen);
Improvement to bus services, alignments and timetabling as previously
investigated under the State Governments ‘Bus Service Review’
Improving public transport access to Chadstone Shopping Centre by
extending Tram Route 3 from Waverley Road and investigating feasibility of
heavy rail connections to Chadstone, as well as providing a bus service
between Tooronga and Chadstone
Q29a. Is Council doing enough to encourage the use of sustainable transport
(walking/cycling/public transport)?
Yes
No
Q29b. If no, why?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Q30. Have you travelled less by private car in the last 12 months?

Yes
No (Go to Q.31c)
Q31a. If yes, what have you changed to?
Walking
Cycling
Public Transport
Other (please specify)
_____________________________________________________________
_____________________________________________________________
Q31b. How well is your new way of travelling working for you?
Excellent
Good
Satisfactory
Poor
Very poor
Q31c. If you have not changed the way you travel, what would encourage you to walk,
cycle or use public transport more?
Bicycle lanes
Bicycle parking
Footpaths
Pedestrian crossings
Signage
Lighting
Other (please specify)
_____________________________________________________________

SSG31 - Sustainable Transport Report

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