This customer scorecard provides a way for a customer to rate their moving experience on a scale of 1 to 10 across various criteria related to customer service and the moving crew. The customer is asked to provide ratings for factors like customer service contacts before and during the move, whether the crew was on time, in uniform, courteous, and explained the moving process. It concludes by asking for an overall satisfaction rating of customer service and the crew, and whether the customer would recommend the moving company.

1. Customer Scorecard
Customer Name - -
Your comments will be most helpful for the evaluation of our services.
Our goal is to provide you with the best relocation possible.
(Please Rate You Experience on a Scale of 1 – 10 with 10 being the best)
Customer Service (courteous, knowledgeable, availableby phone) _____
Customer Service contacts (day before loading to confirm time/questions) _____
Customer Service contacts (on load day) _____
Did the crew arrivewithin the specified time? _____
Was your crew in full uniformwhen they arrived at residence? _____
Crew Members (courteous, efficient and good attitude) _____
Crew Members (showing you the truck was empty beforeand after loading) _____
Crew Members (did they explain the move process to you?) _____
Did your crew leader performa walk through after packing, loading
or unloading your household goods? _____
Did the crew leader notify you of any major damage before loading? _____
Did the Crew Assemble/Disassembleeverything thatneeded to be? _____
Was the crew smoking on your property? _____
Was anyoneon the crew constantly talking on their cell phone? _____
Did the crew seem to interact well together? _____
OverallSatisfaction with the Customer Service Person. _____
OverallSatisfaction with the Crew. _____
Would you recommend Stewart Moving & Storage to others (Yes/No)? _____
Thank You for ChoosingStewart Moving & Storage!!!