1. Steven Branch
226 Marlboro St Apt 303 (919)-495-2041 1245 W. Dyking Rd.
Wilmington, NC 28403 sbranch1245@gmail.com Louisburg, NC 27549
Education
May 09 2014 East Carolina University College of Business, Greenville, NC
Bachelor of Science in Business Administration, Marketing
GPA: 3.2/4.0
Experience
July 2014- Progress 910, Wilmington, NC
Present Leasing Manager
 Lease 528 apartment community at the highest effective rent level possible
 Maintain strong customer service satisfaction philosophy
 Maintain thorough product knowledge of the property and competition
 Create marketing schemes for online and print ads to generate traffic
 Assist in developing and maintaining residential retention/renewal programs in order to
achieve optimum increases and conversion ratios
 Preform credit and criminal background checks
 Oversee 8 leasing agents in their daily functions
Experience
September 2013- The Province Greenville, Greenville, NC
July 2014 Leasing Professional
 Leased 728 apartments at the highest effective rent level possible
 Maintained strong customer service satisfaction philosophy
 Maintained thorough product knowledge of the property and competition
 Trained new employees (3) on company procedures
September 2011- The Province Greenville, Greenville, NC
September 2013 Community Assistant
 Orchestrated community social events for 728 residents, while providing excellent
customer service and solving residential conflicts
 Trained new employees (5) on company procedures
 Created community events and advocated sales promotion to potential prospects
 Answered multi-line telephone, route calls, and taking accurate messages
 Composed inventorial resident summaries
Skills
Proficient in Microsoft Word, Excel, PowerPoint, E-Site, Entrata Property Solutions, Onsite; Proficient with
computers, well organized and goal oriented, 6 years in assisted property management functions
Honors / Activities
2013-2014 ECU Alumni Scholarship Recipient, Organizing for America volunteer, Habitat for Humanity
volunteer, Intramural sports participant (tennis), Dean’s List (2010), Honor Roll (2011,2012), Promotions for
Collegiate 100, “Pirates 2 Pirate” Mentor, Member of National Society of Collegiate Scholar, The College of
Business and The Province Greenville blood drive volunteer, Member of National Association for Black
Accountants
http://stevenfbranchjr.weebly.com/
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