Stephen Glassbrenner has over 10 years of experience in customer service, purchasing, and environmental inspection roles. He served for 5 years in the US Army as a Sergeant in the infantry, leading teams and completing two combat tours. Glassbrenner has also taken college courses part-time while working, earning 89 credit hours and maintaining a 3.06 GPA. He is proficient in Microsoft applications and holds an EMT certification.

1. Stephen Glassbrenner
218 Wisconsin Ave., Alton, IL. 62002 • 618-477-1880 • s.glassbrenner85@gmail.com
Experience:
January ’14- December ’14 Store Supply Warehouse, Bridgeton, MO.
Purchasing Agent
 Maintained stock in all five U.S. warehouses through both domestic and international purchases,
allocating approximately $250,000.00 every week
 Analyzed consumer buying trends in order to adjust projected usage rates of merchandise, on both a
per-warehouse and company-wide level
 Maintained communication with domestic vendors, as well as factories in China, Taiwan, and South
Korea,in order to ensure that all necessary merchandise
 Addressed any issue concerning the efficiency of information flow or procedures concerning
warehouse, sales, or outside vendors in order to maintain or improve both the accuracy of inter-
information and customer service
July ’13- January ’14 Store Supply Warehouse,Bridgeton, MO.
Customer Service/Sales Representative
 Maintained a concise flow of information from customers (both verbally and via email) to all
appropriate parties (i.e. warehouse personnel, purchasing agents,ground shipping companies,
company superiors, etc.)
 Gained or maintained repeat customers by ensuring all major orders taken were given the appropriate
attention and care,as well as communicating and addressing any complaint regarding their service in
order to maintain the highest possible level of consumer confidence
October ’12-May ’13 Guardian Compliance, Conoco Oil Refinery, Wood River, IL.
Environmental Technician
Daily inspections of hazardous valves on refinery product lines to ensure compliance with E.P.A.
standards
Responsible for ensuring a safety-oriented work environment for the group of technicians, as well as
other on-site personnel on a daily basis
December '04-April '09 United States Army Ft. Campbell, KY.
Sergeant, Infantry
Responsible for meeting time-sensitive deadlines on a daily basis (involving both routine and non-
routine tasks,) requiring both high-stress problem solving skills and the ability to provide purpose,
direction, and motivation to squad members under my command in order to produce the desired outcome
Planned, organized, and executed training for the men under my command in job-specific areas on a
daily basis in order to establish and maintain both weapon, physical, and mental proficiency, adjusting the
training plan as necessary based upon my soldiers’ needs
Personally responsible for both the training and leading of my team(s) personnel, as well as the
security of both sensitive information and items worth regularly in excess of $250,000
Proven ability to work/lead in a stressful environment, with over two years performing operations in a
combat zone, one year of which was purely in a leadership role with eight men under my personal
command
Performed both daily (verbal) and monthly (written) assessments of personnel, creating personalized
action plans in order to increase team efficiency, proficiency, and readiness in all necessary areasof job
performance

2. February '03-June '04 APAC Customer Services, Inc. Alton, IL.
Customer Service Representative
Worked directly with customers over the phone in a call center environment
Used provided customer information and service skills to provide customers with a positive resolution
to their individual issues
Routinely trusted with sensitive client information
Consistently met all performance or service quotas and deadlines
Education
2004 (Graduated) Alton High School Alton, IL.
Fall 2009 University of Illinois (Urbana/Champaign) Urbana,IL.
Spring 2010-Summer 2011 Lewis and Clark Community College Godfrey, IL.
Fall 2011-Spring 2012 Southern Illinois University-Edwardsville Edwardsville, IL.
Total Earned Credit Hours: 89
Cumulative GPA: 3.06
Honors and Awards
Combat Infantryman's Badge
National Defense Service Medal
Iraq Campaign Medal w/ Campaign Star
Overseas Service Ribbon (2)
Army Good Conduct Medal
Army Commendation Medal (2)
Non Commissioned Officer Professional Development Ribbon
Dean's List Honors: Fall 2009-Summer 2011
Technical Skills
Computer Proficiencies: Microsoft OS (and general troubleshooting,) Word, Excel, PowerPoint
Nationally Registered Emergency Medical Technician (Basic)
References
References are available on request.