1. STEPHANIE B. KRAMER
65 Parkcrest Lane Dallas, GA 30132
sbk11805@uga.edu (770) 298-2926
EDUCATION
UNIVERSITY OF GEORGIA, TERRY COLLEGE OF BUSINESS, Atlanta, GA 2015-2017
MBA – Professional Program
ASHFORD UNIVERSITY, Iowa City, IA 2011-2013
BA – Business Administration
EXPERIENCE
CHAN LAW FIRM, LLC, Marietta, GA 2015-Present
Office Manager / Paralegal / Legal Assistant
 Oversee quality and improvement service standards for over 100 clients and 6 county courts.
 Interaction with Judges, Court Elected Officials and Attorneys at Law.
 Upkeep of several calendars, Court, Client, Personal Attorney and Staff at 100% accuracy.
 Prepare and review pleadings for court filings.
 Research case law and citations regarding pleadings and discovery.
COBB COUNTY PROBATE COURT, Marietta GA 2010-2015
Judicial Tech II
 Provided administrative and clerical support for elected official.
 Generated documentation according to case type and filing requirements of correspondence, Orders, Letters
Testamentary, Letters of Guardianship/Conservatorship on Adults and Minors, Letters of Administration,
Accounting and Settlement of Accounts.
 Received and reviewed reports on Elder abuse from Police Department, phycologists and petitioners.
 Processed various pleadings and documentation of a confidential and sensitive nature of Mental Health
records and Guardianship type and filing requirements of correspondence, Order, Letters of Guardianship,
Letters Testamentary, Letters of Administration for Adults and Minors.
 Assembled case files for each matter.
 Conducted background information on potential Guardians.
NAVY EXCHANGE COMMAND, Yokosuka, Japan 2006-2009
Customer Service Supervisor
 Oversaw improvement and quality of products and services to over 5,000 soldiers and sailors and their
families at the Naval Exchange store – serving over 6,000 military families and generating $2.7 Billion
dollars worldwide and a net profit of $65.9 Million worldwide.
 Established and maintained a detailed automated filing system to maximize floor space and create an
improved work environment.
 Assisted store and regional managers in travel arrangements and organizing correspondence and
organizational information to Navy Exchange Service Command – comprised of 100 Navy Exchange stores
and facilities and over 300 stores worldwide, 39 Navy Lodges, and 146 ships stores.
 Conducted daily briefings and follow ups to ensure all tasks and customer service issues were accomplished
and that all NEXCOM employees were efficiently serving the military community through interaction and
service at the highest level.
ADDITIONAL INFORMATION
 Designated US Navy Command Ombudsman by Commodore Hendrick, 2010.
 Bingham Award, First Place Navy Wide out of nearly 13,000 associates, 2 NEX Customer Service
Excellence Award and Certificate of Commendation from the Nave Exchange Command, 2007.
 Speak German
 Volunteer for the Cobb County Legal Professionals Association.
 Yoga