The Food Services Industry Transformation Map (ITM) aims to make businesses more productive through the use of manpower-lean formats and maps out the strategies to help food enterprises progress and seize new growth opportunities. Beyond that, the plan also involves transforming existing models to uplift the entire industry through innovative business formats and technology, thereby reducing reliance on manpower.

1. 8 NOVEMBER 2016
How innovative and productive
business formats can increase
operational efficiency and enhance
business growth
Process automation
at back-of-house
l Automating dishwashing and cooking
operations
l Setting up a central kitchen
Digitisation of front-of-house services
l Adopting digital ordering and
cashless payment systems
Ready-meal formats
l Ensuring quality and nutritious
packaged meals
l Making food and
beverages available via
vending machines
Food Services Skills
Framework
l Mapping out clear career
progression and skills
training paths
for staff
INDUSTRY TRANSFORMATION MAP
FOOD SERVICES
Growing the “made-in-
Singapore” brand overseas
l Enhancing capabilities
in intellectual property
protection, and
franchising and
licensing