1. MERKOURIS SPIROS
Date birth: 9/10/1972, Family status: Married
182 54 Athens, 6948063876, smerkour@gmail.com
PROFESSIONAL PROFILE.
Senior IT specializing in information technology management projects (IT). Mediator between the
business and technical aspects of projects to take care of and encourages the work of the technical
staff, supervise the stages of the project and evaluate the business impact of each step. Monitoring
progress to ensure the deadlines, standards and cost centers. Innovative, leading, effective as
providing optimal solutions. Experience in structured multinational environment and coordinate people
in Greece and Cyprus.
PROFESSIONAL EXPERIENCE
March 2016 until now Pet Line Greece [IT Manager]
December 2015 until February 2016 Pet Line Greece [ Freelancer IT]
 IT consulting
 Project Management
o Warehouse inventory
o Zelitron
o ERP Master files migration
2010 until end of 2014
Computer and Information System Manager at Merck Sharp Dohme Gr
(ex Schering Plough)
 Manage team of 4 people of Help Desk for Greece and Cyprus.
 Supervision provided advice and technical support for the end-users Greece / Cyprus
 Regular meetings with the technicians from the help desk and the end users to identify the root of
the problem and provide the necessary solution proactively.
 Create monthly reporting of the problems and presenting this to management team
 Participation in multinational groups to solve problems and improve the existing electronic
infrastructure and equipment. [Servers, switches, networks]
 Optimize existing processes and create new
 Application of new technologies to increase production and reduce costs
 Editing in the design and creation of user-friendly operation manuals
 Identify, and evaluate, suppliers to meet the needs of success execution of a project.
 Management the annual budgets for IT projects
 Create and prepare team for execution of a project
Project:
2010 – 2011 Modernization of network printing environment. Develop and implement of user-friendly
new network printing service that has contributed to savings of 50.000 € per year. Increase availability
by 95%, reduce operating costs 100% reduction internal management time by 90%
Attainment
2010 – Award for the best user support
2012 – Development of a new Help Desk for 400 users in Greece and Cyprus through Managed services
by reducing waiting time by 95%, increasing productivity by 80% call handling through automated e-
ticketing. Recording and analysis of cases to identify problems through a detailed reporting for creation
of necessary action for resolution at the root of problem.

2. MERKOURIS SPIROS
Date birth: 9/10/1972, Family status: Married
182 54 Athens, 6948063876, smerkour@gmail.com
1998 - 2010 Network and Computer Systems Administrator, at Schering Plough Greece.
 Computer maintenance and network diagnostics, troubleshooting and resolving network problems
and computer
 Monitoring and control system for data protection a) Create and maintain data backups as well as
disaster recovery operations
 Design, configuration and control the correct operation of new networks and equipment (Printers,
servers, laptops, desktops, Ethernet switches)
 Administrator console to monitor the performance of computer networks, and the coordination for
the user access to the network and company data
 Research new technologies, management and monitoring of fixed electronic equipment
 Supervision of technical support and maintenance of telecommunications, hosts (servers) and
network printers
 Training and support of end users
 Coordination with suppliers and the company's staff to facilitate purchases.
 Design and creation of user-friendly operation manuals which some of them are still used today
[Ms Outlook & PST files]
Attainment
2006 Modernization and system files Backup & Restore reduce backup time management system
by 70% and increase in time restore 100%
2004 – Document scanning automation applying the new technology Scan to Email, 90% increase
in production of scanned documents and increase to 100% of document privacy
2001 Creation a new Fast Ethernet network and switching from Token Ring to Fast Ethernet which
the result was to be increased the network speed by 400% and the availability 98%. In combination
of previous both result was to be increased the productivity 100%
1994 -1998 Technical support for client server environment at Bull S.A Greece.
 Cooperation with other department in the company in order to provide custom solutions with
specifications and study to evaluate the correct operation and performance of proposed
information system, hardware (Hardware) & Software (Software)
Assemble and modify client & servers with special configurations and qualify the operating
system for the correct operation
Provide training and support to end users
Attainment
1997 - Modify hardware and software and check correct operation at 400 laptops within 48 hours
for Greek MEPs
1996 - Reduced time modifying software and checking correct operation at 80% by introducing a
new disk replication system in production
Training
1991: SARASOTA College - Computer science & programming
1989: Electronic - Technical High School Diploma with specialization in Electronics
Training on the job
Merck Sharp Dohme – Brussels
Emotional Intelligence,
Project Management [Yellow Belt certified]
Merck Sharp Dohme – Athens
People Management, Get Control of Time Management, Αποτελεσματική Διαχείριση έργων [KPMG]
Active Listening, Governance IT Managed Services, Communication Management, IT Managed
Services
Languages - English: Very good

3. MERKOURIS SPIROS
Date birth: 9/10/1972, Family status: Married
182 54 Athens, 6948063876, smerkour@gmail.com
Computer Knowledge
Office applications: Word, Excel, PowerPoint and Access,
Project management Microsoft Project
Design: Microsoft Visio,
IT Service Management Platform BMC Remedy
 BMC IT Service Management Suite
 BMC Service Desk (Incident and Problem Management)
 BMC Knowledge Management
 BMC Service Request Management
 BMC Asset Management
 BMC Dashboards and Analytics for BMC
ADDITIONAL INFORMATION
 KNOWLEDGE OF AUDIO & VIDEO TECHNOLOGY INFRASTRUCTURE LEVEL
 DETERMINING SPECIFICATIONS FOR ENVIRONMENTS OFFICE AUTOMATION [EXECUTIVE MEETING
ROOM, BOOTH ROOMS, VIDEO CONFERENCE ROOM]
Recommendations - Available upon request