Job Spec for the Internal Communications Manager

1. RACKSPACE LTD– PROPRIETARY – CONFIDENTIAL
For those having a need to know pursuant to company instructions.
Page 1 of 2
Rackspace Job Description
Created by: Steve Vinall Date: 19 September 2016
JOB TITLE: Internal Communications Manager
FUNCTION: Internal Communications
REPORTS INTO: Senior Manager, Internal Communications
JOB FAMILY: Marketing VERSION: I
JOB DESCRIPTION:
The role of the Internal Communications Manager will be responsible for developing and implementing the
internal communications strategy for International. Other responsibilities will be for the day-to-day
management of key Internal Communications activities, including acting as a trusted advisor to the
International Leadership Team and senior leaders within the business.
JOB REQUIREMENTS:
Key Accountabilities
 Plan, manage and drive the internal communications strategy and plans supporting the business
strategic priorities including monthly Open Book, International milestone events, annual kick-off
presentations, two-way communication channels and internal newsletter etc.
 Ensure that International Rackers understand the company strategy, objectives and scorecard, and
overall corporate message.
 Build strong relationships and trust with senior leaders and Rackers and provide credible, strategic
advice on communications challenges.
 Partnering with the business to assist with the development of communication collateral
 Write and distribute internal updates for Rackers via email, the intranet, weekly talking points and
other effective mediums for important company news.
 Work with other Communications functions (Public Relations, Analyst Relations, and Social Media) to
support wider communications initiatives, and work with the US Internal Communications team to
ensure global alignment with US Comms team.
Key Performance Indicators
 Understanding of the Rackspace Purpose and corporate strategy, and the role they play to deliver this.
 Implementing, evolving and maintaining communications channels for Rackers to engage in the
Rackspace strategy and International plan.
 Effective Business Partnering support across Rackspace International.

2. RACKSPACE LTD– PROPRIETARY – CONFIDENTIAL
For those having a need to know pursuant to company instructions.
Page 2 of 2
Rackspace Job Description
MAIN CONTACTS (internal)
International Internal Communications team Ongoing
Global Director of Communications Ongoing
International Leadership team Ongoing
US Internal Comms Ongoing
European PR and AR managers Ongoing
PERSON SPECIFICATION:
 Highly experienced across all aspects of Internal Communications to drive clarity and engagement
 Experience of working in a matrix organisation, balancing multiple and mixed level stakeholder
requirements.

 Experience of building strong collaborative relationships across all organisational levels
 Experience of managing relationships and influencing senior business leaders.
 Experience of creating and executing internal communication strategies that support business
objectives and increase employee engagement
 Experience in developing, implementing and improving communications channels – particularly digital
ones
 Relishes working in an environment that encourages creativity and spontaneity
 Possesses energy and passion that can be tuned for every situation

 Possess excellent verbal, written skills and presentation
 Possess excellent IT skills, including content management systems, and preferably publishing
packages.
 Qualifications in communication, PR, Marketing or journalism (either as main degree or additional
qualification) or equivalent (desirable).
Desirable
 Experience of working in professional or IT services
 Experience of managing teams with a focus on balancing delivery of results and engagement
 Experience of working with design packages, such as Adobe Creative Suite
 Experience of producing, filming and editing videos