Indian Railways VISION and MISSION
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Action Plan and Strategic Road Map. To achieve The Vision www.infoIRCTC.in
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Indian Railways VISION and MISSION
- 9. INDIANRAILWAYS’MISSION&VISION Infrastructure Upgradation Passenger Experience Non-fare revenue enhancement Organizational culture Cost focus Sustainability ‘Zero’ fatality Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 10. INFRASTRUCTUREUPGRADATION Createa3XbiggerIndianRailwaysthatiseconomicallyviable: Leverage INR 8,50,000 cr. of capex to expand the railways infrastructure to support the aspirational modal mix in freight volumes 3 Increase throughput on existing network Deliver high-speed network 1 5 Build terminal infrastructure 2 4 Accelerate infrastructure buildout Innovative fund raising/sourcing For infrastructure upgradation,IRhas identified5subthemes fordrivinggrowth Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 11. INFRASTRUCTUREUPGRADATION SUB-THEME INITIATIVE DESCRIPTION Increase throughput on existing network Build terminal infrastructure Integrated corridorapproach Upgradegood sheds Outsourced Goodssheds Multi-commodity, multi-modal freightparks Bestinclass RollingStock Increasethroughputby10%byanintegratedapproachacross2-3 criticalcorridors(RemovalofPSRandTSRs,improvedsignaling,bridges andtrackupgrades,enhancedhorsepowertotrailingloadratioetc.) Upgradeoperatingconditionsofgoodsshedsbasedonpre-defined infrastructurerequirementsviaPPParrangements ConversionofExistingGoodsshedstoOutsourcedGoodsshedsby OutsourcingGoodsshedactivities:policychange,retainingownership, railwaysascommoncarrier Expandcapacityandscopeofterminalservicesbypartneringwith existinggovernmentagencies(e.g.,DMICDC,StateGovernments,NHAI) tobuildmulti-commodity,multi-modalfreightlogisticsparks Reducethedifferentialinmaximumratedcapacityoffreightwagons Propagate25Ton,andlowtarefreightwagons Reducedifferenttypesofrollingstockonthesystem Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 12. INFRASTRUCTUREUPGRADATION SUB-THEME INITIATIVE DESCRIPTION Innovative fund raising/ sourcing/ structuring JVswithstate governments JVswithPSUs Offbudgetdebt RIDF Multilateralfunds CSR HoldingCompany Internalprocess reforms EquityparticipationofMoR(limitedtomaximum50%)andconcernedstate governmentstoundertakerailinfrastructureworks Projectspecificsubsidiaries(SPVs)withequityparticipationfromPublicSector Undertakings(PSUs),industriesetc. PSUstoleveragefreereserves/equityforprovidingfundsupfrontforundertakingprojects Assuredfundingof`1.5lakhcravailablethroughLIC;othersimilaroptionstobeexplored ProposedtosetupRailwaysofIndiaDevelopmentFund-Totapsovereignwealth funds,insuranceandpensionfunds Projectscapableofservicingdebttobefinanced FundstobeavailableforMOR,RailSPVs,PPPsetc ContinuetosourcefundsfromWorldBank,JICA,ADB,AIIBetc.asrequired CreateamechanismforpoolingandutilizingCSRfundsfromcorporates SeekapprovalandsetupaholdingcompanytogiveRailwaysaccessto disinvestmentreceiptsofitsPSUs Mergeplanheadstofacilitategreaterflexibilityinallocationofcapex Poolallavailableresourcesfrombudgetarysupportandinternalsurplusfor financingcapexincludingreplacementsandrenewals Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 13. INFRASTRUCTUREUPGRADATION SUB-THEME INITIATIVE DESCRIPTION Accelerate Infrastructure buildout RailPlanning andInvestment Organization Contracting Process improvement DFCs Expedited electrification Improve rateof construction Prioritizeandfast-trackprojectdevelopmentoffinanciallyviable aswellassociallydesirableprojectsthroughacentralRailPlanning andInvestmentOrganization(RPIO) EPC/turnkeycontractingandsophisticatedprojectmanagement systems,rigorousmonitoringthroughtechnology Reviewcontractconditionsinlinewithbestpractices Setupastrongprojectreviewmechanismtoensurecompletionof EasternandWesternDFCsby2019 CompletetheplanningofthenewDFCsandcommenceexecution Completeelectrificationof4000kmoftrackinthenext3years From~7to14kmperdaythroughbetter-qualityDPRs(e.g.,quality expertiseanduseofcuttingedgetechnology,suchasLightDetection andRanging),financialempowermentoffieldexecutives Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 14. INFRASTRUCTUREUPGRADATION SUB-THEME INITIATIVE DESCRIPTION Deliver High-speed network Highspeedtrain Rollingstock technology Semihighspeed corridors Expediteprocurementofrollingstocktechnologywiththeabilitytorunat 200kmphonexistingnetwork Explore‘newage’technologyforhighspeedoperations Expeditecommencementofconstructionofhighspeedrailways betweenMumbai&Ahmedabad Developsemihighspeedcorridorsbyraisingmaximumpermissible speedto150-200kmphformail/expressby2019 Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 15. PASSENGEREXPERIENCE EnsureeverytrainjourneyforIndiancitizenisapleasurableexperience: Fundamentally redefine the customer value proposition by positioning key metrics like cleanliness, convenience, punctuality and service orientation 2 Convenience 1 3 Revenue Generation Passenger Services IRhas identified3sub themesforimproving passengerexperience Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 16. PASSENGEREXPERIENCE SUB-THEME INITIATIVE DESCRIPTION Convenience Punctuality Catering CoachDesign Ticketing Cleanliness& Beautification Developacomprehensiveprogramtoimproveassetreliabilityby10% ConductOperationResearchstudiestoimproveraketurnaroundatimportantstations/ junctions Developandimplementintegratedblockmanagementapproachtooptimizeblocktimes Developarealtimeintelligentsystemtotabulatepotentialdelayoflaterunningtrainsand informpassengerinadvance ImplementaccesscontrolsystemsacrossallA1andAscalestations Redesignandintegrateservicecontracts Leveragenotforprofitorganizations,CSRfundingtoundertakemassiveawarenessand cleanlinesscampaigns Revisecateringcontractsformealpreparationandmealdisbursement–DevelopPPP frameworkstoensureparticipationofbiggerprofessionalplayers(e.g.,forbasekitchen, forpostpaidtrainsetc.) ProliferateE-cateringserviceontrains Nextgenerationticketingsystemtoenableberthallotmentonlyaftercharting,provide analyticstofacilitatetravelplanningetc. UseofbarcodedorAADHARbasedticketing Retrofittingofallcoaches-includingCBCcoupler,modulartoiletsandbetteraesthetics Standardizationofrakes-movingtoonlyair-cooled/temperaturecontrolledcoachesinIR Bio-toiletsfittedinallcoachingstock Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 17. PASSENGEREXPERIENCE SUB-THEME INITIATIVE DESCRIPTION Passenger services Revenue generation Mobileapps User-fee Complaint redressal Analytics Passenger feedback Pricestrategy Developanintegrateddashboardforreceivingandprocessing complaintsfromvariouschannelsincludingonline Conductanalysisonsuburban,reservedanunreservedpassengerflows toidentifyinterventionswhichwouldhelpenhancepassengerrevenues IntegratedapptoprovideallRailwaysaffiliatedservicesincluding ticketing,taxietc Developauserfeemodelforselectstations/passengerservicesto supplementthefundsavailablefrominternalrevenuegenerationfor developmentofpassengeramenitiesatstations Hirethird-partyforeverydivision/zonetocontinuouslyundertake passengerfeedbackrepresentingfairpercentageofpassengerstravelling Developanintegratedmetricforpassengersatisfactionandmakethis metricasthebasisforpaymentofservicecontracts Developaninflationindexedpricingmodelforvarioussegments/ trainproducts Makingpassengerservicesfinanciallyself-sustainable Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 18. PREFERREDFREIGHTCARRIER MakeIndianRailwaysthepreferredfreightcarrierinIndia: Improve modal share to 37% in 10 years through dynamic pricing, key account management, expanding the freight basket and incorporating a customer focused approach 2 Policy interventions 1 3 Terminal Infrastructure New Service Offerings IRhas identified3subthemes forincreasingthe freightbusinessthrough railways Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 19. PREFERREDFREIGHTCARRIER SUB-THEME INITIATIVE DESCRIPTION Policy intervention New Service Offerings Digitalized Operations Endtoendservice TimeTabled Structure Organizational changes RollingStock Design PricingStrategy DomesticCargo Developtherolloutplantooffertimetabledfreightservices Neworganizationalstructurewhichismoremarket orientedandpossessesrigorousanalyticalhorsepower Develop3-4newrollingstockdesignwhichwouldhelpcapturenew commoditytraffic DeveloparoadmaptodigitalizeoperationsacrossIndianRailways includingsettingupofSUTRA Implementend-to-endintegratedtransportsolutionforselected commoditiesthroughpartnershipwithnationalroadlogisticsplayer Redefinefreightpricingmodeltoincorporaterouteutilization,transittime assurances,typeofserviceoffering,marketdynamics,etc. Conductacceleratedtrialsfornewservicemodelse.g.,Dwarf containerstocapturedomesticcargomarket Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 20. NON-FAREREVENUESENHANCEMENT Lookingbeyondfare:Dramaticallyimprovenon-farerevenuesthroughadvertisingandrealestatedevelopment: Increase non-fare revenues to at least 15% in 5 years by fully redeveloping at least 100 stations, getting full potential from advertising, and other innovative measures to monetize lands and other assets and services 2 Land 1 3 New value added services Advertising IRhas identified3subthemes forincreasingthe non-farerevenues Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 21. NON-FAREREVENUESENHANCEMENT SUB-THEME INITIATIVE DESCRIPTION Land and Buildings Monetizeland parcels Developmentof SatellitePassenger Terminals Station Redevelopment ShiftingofGoods ShedsfromCity MunicipalArea DevelopmentofSatellitePassengerTerminalsthrough MonetizationofLandAssets:satelliteterminalscanbe developedthroughtherealestatedevelopmentroute Expeditetheprogramtoredevelopstationsleveraging manyapproachese.g.,PPPincludingSwisschallenge, collaborationswithMoUD,StateGovernments,Nomination toPSUsetc Prioritize30mostprofitablelandparcels&monetizethem inthenext2years ShiftingofGoodsShedsfromCityMunicipalAreasandUseof ReleasedPrimeLandforRealEstateDevelopment:developedinto amoderncommercial/hospitalitycomplex Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 22. NON-FAREREVENUESENHANCEMENT SUB-THEME INITIATIVE DESCRIPTION Advertising New Value Added Services RailDisplay Network Createa separateparcel businessunit TrainandStation Branding SmartCards Monetizationof SoftAssets Entertainment andotherVASfor Passengers OutofHome Advertising Developandimplementpolicyframeworkforbrandingof trainsandstations SmartCards-CashlessDigitalRailways:openloopSmartCard,outsource farecollection,paperticketcanbeprintedfromATVM/bookingcounters Maximizingtherevenuesfromalldigitalandsoftassetsof IRe.g.,Apps,Websites Developandimplementaframeworkforprovidingonboard entertainmenttopassengers Setup2lakhscreensacross2,175stations,tobuildadedicated platformfornotonlyadvertsbutalsopassengerinformation Hiveoffaseparatebusinessunittohandleparcelbusiness Professional handlingofcargoes Smoothbooking experience End-to-end solution Developaliberalizedpolicyframeworktoencourageparticipationof biggerprofessionalplayersinadvertisinginIndianRailways Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 23. ZEROFATALITY MovetowardsnearzerofatalitiesonIndianRailways: Leverage technology, infrastructure upgrades and training to move Indian Railways to near zero fatalities in 5 years Infrastructural Changes Resource Mobilization 1 4 2 3 Technological Interventions Root Cause Investigation IRhas identified4sub themesforimproving thesafetystandardsof railways Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatalityPassenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 24. NEARZEROFATALITIES SUB-THEME INITIATIVE DESCRIPTION Infrastructural changes Technological Interventions Eliminateunmanned crossings TCAS/TPWS AccelerateTrack Renewal BrokenRaildetection Monitoringof RollingStock FloodWarning System Improvementin RollingStock Expediterenewalofoverduetracksof5100kmandensure absenceofbacklogsinfuture Shortlistthetechnologywithinthenext3monthsandthenplanfor implementationacrossthehighdensitynetworkinthenext3years Implementonboardconditionbasedmonitoringandonline monitoringforrollingstock FloodWarningSystematMajorBridgesandFlood-affectedLocations: FloatGeneratedSMS/SignalSystematBridge,Inclinometer-SMS/Signal Systematembankment,SMSsentwhendangerwaterlevelreached Eliminateallunmannedlevelcrossingsonthebroadgaugenetworkin thenext3yearsandprovidealternativepaths(e.g.,RUBs/ROBs) ImplementTCAS/TPWStechnologyacrossthehighdensitynetwork inthenext3years Minimizefatalityimpactofaccidentsbyupgradingrollingstocktobe moreaccident-resistante.g.,CBCcouplers,increasingcrashworthiness TRINETRA Technologytofacilitateenhancedmobilityduringfog Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatalityPassenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 25. Technological Interventions (contd) Root Cause Investigation Resource Mobilization Dedicated investigativeteam RRSK Neuroscience Approachto MinimizeDeaths duetoTrespassing Trackingall accidents Openreporting culture InnovativeFunding Displayinghorror/frighteningsignboardstobreakoverconfidence andstatusquobiases,Provisionofreferencepointsontrainexterior helpinginjudgingsizeandspeedoftrainsatbarelandscapes, Enhancedtrespasseralertnessbyerectingwhistleboardsprompting driversfortwoshortburstsinsteadofonelong Commencetrackingofallaccidentsandfatalitiesthattakeplaceon thesystem Encourageopencultureofreportingevennear-missesviasafety trainingforallstaffandarevisedpenaltysystem DevelopframeworksforinnovativefundingofSafetyprojectse.g. Annuity,AssetUpgradationetc. Strengthenrootcauseinvestigationbyestablishingadedicated investigativeagencyteamwithexternalexpertsandcapabilities ProposedtosetupINR120,000Cr.SpecialRailwaysSafetyFundto undertakesafetyrelatedwork FundtobeprovidedbycontributionsfromMoFandinternal resourcegenerationfromIR NEARZEROFATALITIES SUB-THEME INITIATIVE DESCRIPTION Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatalityPassenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 26. Best in class technology interventions Policy interventions 1 2 IRhasidentified 2subthemesfor introducingbestin classtechnologyin IndianRailways Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier MODERNIZATIONBYDIGITIZATION&CUTTING-EDGETECHNOLOGY ModernizeIndianRailwaysbyusingbest-in-classtechnology:EvaluaterootcausesforIndian Railwayssedateprogressinadoptingbestinclasstechnologyanddetermine5-6strategicshifts
- 27. SUB-THEME INITIATIVE DESCRIPTION Best in class technology interventions Policy interventions LaunchPan-IREnterpriseResourcePlanning(ERP) Developapolicyframeworktojointlydeveloptechnologicalsolutionsfor priorityareaswithaprivateplayer UltrahighspeedwirelesscorridoralongIR’snetwork ExpeditesettingupofSRESTHA,thenewworldclassR&Dorganization Heavyhaultrainstoimprovebulk-freightbusiness IdentifykeyprocessinterventionsatRDSOandredesignthesameto encourageparticipationbylargervendors Reinventpassengerbusinessbyintroducinghighspeedtrains(350 kmph)fromcurrenthighestspeedof160kmph MODERNIZATIONBYDIGITIZATION&CUTTING-EDGETECHNOLOGY ERP PrivatePartnership HighSpeedtrains Wirelesscorridor NewR&Dorg Heavyhaultrains RDSOOverhaul Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 28. TeamRailways:Fostercollaborative,agileandinnovativecultureinrailways:Learnfromother railwaysandinternallytocomeupwithbigshiftstofostercollaborative,agileandinnovative railways–createaroadmaptomakeithappen 2 Performance Management 1 3 Capability Building Cross-Functional Collaboration IRhasidentified3 sub-themesfor improvinggovernance andtransparencyin theorganization ORGANIZATIONALCULTURE Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 29. SUB-THEME INITIATIVE DESCRIPTION Performance Management Cross- Functional Collaboration Capability Building Outcomebased performance management Cross departmental exposure Redefining Training Redesignperformancemanagementsystemtobeoutcome-basedand encouraginginitiativetakingbyemployeese.g.,KRAsforkeyposts Earmark25%postsaboveJuniorAdministrativeGradeineachdepartmentforajob rotationschemetobemannedbyofficersfromotherdepartments Mandatecross-departmentalexposureasaconditionforpromotionaboveSenior AdministrativeGrade Redesigntrainingmoduleforkeymanagementpositionsto makethemmorepertinentanduseful SetupRailwayUniversity Providecustomercentrictrainingtoallfrontlineemployees ORGANIZATIONALCULTURE Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 30. Significantlyimprovecostpositionsacrossfunctions:Aimtoreduce operationalcostby10%in5years 2 Variable Cost Reduction 1 3 Operational Efficiency Fixed Cost Reduction IRhasidentified 2sub-themes forimproving costposition COSTFOCUS Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 31. SUB-THEME INITIATIVE DESCRIPTION Variable Cost Reduction Fixed Cost Reduction Operational Efficiency Reducefuelcost Accounting Reforms Adoptionof EOTTinIR Fuelcost savinginDiesel Locomotives Assetutilization Procurement efficiency Regulatory RightsizingofIR Reducefuelcostby20%throughacceleratingelectrification&strategic procurementofdiesel Opensourcingofpowertoensurereducedperunitcosts RetrofittingofAFEK(AdvancedFuelEfficiencyKit)andGuidanceforOptimizedLoco Driving(GOLD)modulein4400nos.Vehiclelocomotives. Totalfuelsavingsof8-10% Conceivearigorousprogramtoachieveprocurementefficiencyforthetop10spend itemsinIndianRailwaysbesidesfuel ExpeditereplacementofGoodsTrainGuardbyinstalling EndofTrainTelemetry(EOTT)system Rightsizingcanbedoneatoptimummanpowerreductionrateof3%(attritionrate) bymulti-skilling,redeploymentandintakereduction.Variousskillscanbebundledinto sameroles. Conceiveandimplementaprogramtoenhanceassetutilizationforpriorityassetse.g., Raketurnaroundatstations,Wagonutilization,Coachutilization Setuparegulatortonotonlyrecommendpassengerandfreightfaresbutalsogive productivitybenchmarkforIRtomeet Expediteimplementationofaccountingreformstoensureco-relationbetweeninput parametersandorganisationaloutcomes COSTFOCUS Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 32. Alternate sources of energy Sustainable development 1 2 IRhasidentified 2subthemesfor increasingthe sustainabilityof organization SUSTAINABILITY Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier
- 33. SUB-THEME INITIATIVE DESCRIPTION Alternate sources of energy Sustainable development Solarandwind energypowered trains Developmentof industrialunit Railwaylandlease Outsourced Goodssheds Generate electricitysavings Commission1000MWofsolarenergyover5years Convertallproductionunitsandatleastoneworkshopineachzonal railwayasgreenindustrialunit Targettoplant5croretreesoverlandleasedoutforhorticulture InstallLEDstoreduceelectricityconsumption CoverallrailwaystationswithLEDluminaries Rainwaterharvestingonroofslargerthan200sq.meter Installdischargefreerailwaybiotoiletsinallcoaches Commission130MWofwindenergy SUSTAINABILITY Organizational culture Non-fare revenue enhancement Infrastructure Upgradation Cost focus‘Zero’ fatality Passenger Experience Sustainability Modernization by digitization & cutting edge technology Preferred Freight Carrier