Bhopal Plus has become the most awarded application for cities within India and recently won the National award for 'Excellence in Smart Cities'.

1. Chandramauli Shukla
CEO
Bhopal Smart City Development
Corporation Limited
BHOPAL PLUS
THE SMART CITY APP

2. • Over 1.35 citizens participated – made
the way for single mobile based platform
• Key project in SCP – Smart and Unified
Governance
• Single platform – Citizen Engagement,
Collaboration, grievances
• Single aggregator platform to provide
services to citizens like payment of
municipal services and multiple other
services
NEED FOR CITIZEN APPLICATION

3. Smart Unified
Governance

4. Citizens are
embracing digital
channels
Governments are involving
citizens for decision making
and providing easy channels
of citizen service delivery
Bhopal Plus
An integrated platform enabling and promoting
“Collaborative and Participatory Governance”.
• The goal of the platform is to make citizen engagement an
integral part of policy planning and implementation
• Single platform for citizen service delivery
• Registering complaints/grievances and status tracking
BHOPAL
PLUS

5. Inputs on Policy
- inputs on new policy in pipeline
-citizen opinion on existing policies
Innovation/ Ideation
-crowdsourcing of ideas or
solutions
Dialogue between
government & citizen
- topical/ cause based groups/
forums
Feedback on Governance
from citizen sentiment on Social
Media; Advisories for Govt. based
on sentiments
…
Polls/Surveys
-gauge the pulse of citizens on
issues of public importance
BHOPAL CITY
DASHBOARD
~live city feeds
Delivery of Citizen Centric
Services through mobile
app & portal
Integrated Citizen Grievance
Redressal platform
FRAMEWORK FEATURES

6. Citizen
Collaboration
Public
Dashboard
Citizen
Services
Delivery
Grievance
Redressal
Bhopal
Plus
Public Dashboard
• Weather report
• Top Tweets
• Top News
• Latest Schemes
Grievance Redressal
• Complaint
Registration
• Complaint
Tracking
Citizen collaboration
• Platform for
interaction
between
government and
citizens through
discussion, polls
and blogs etc.. Citizen Service
• Various online
citizen centric
services (B2C &
G2C)
• There are 17 citizen centric services available on Bhopal Plus
platform
• 15000+ downloads via Google Play Store & Apple Store (IOS
Store)
• Four phases have been completed since the launch
• App. 1,000+ transactions of taxes (Property & Water) are
processed every month via Bhopal Plus
Bhopal Plus - The One City One App

7. • Property tax payment
• Water tax payment
• Electricity bill payment
• Birth registration
• Marriage registration
• Collaboration platform
• Grievance redressal & tracking
• Live city dashboard (City
weather & BSCDCL twitter
handle)
• Live bus route planner service
• Solar plant installation on
domestic premise
Roll-out of Bhopal Plus services
• Payments wallets and gateways
from Mobikwik & Paytm
• Mayor express (Booking
plumber, electrician, etc.)
• Report lost article
• Report an incident
• Call administration
• Vehicle search
• Towed vehicle search
• Live city dashboard (Real time
pollution information, local
news & events, etc.)
• Other citizen centric services

8. CITIZEN SERVICES
MAYOR EXPRESS

9. CITIZEN SERVICES
BUS ROUTE PLANNER

10. Awards and Recognition
Bhopal Plus was the
finalist for Microsoft
City Next Award
Rated 4.3/5 on
Google Play
Bhopal Plus recently won the
National Award For Excellence
in Smart Cities

11. Thanks