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ONLINE REPUTATION AGENCY
we transform your business in to a success story
 Remove Negative Link
 Improve Google Auto Suggest
 Delete Complaint Sites Link
 Remove Fake Comment
Online
Reputation
Management
 Increase Rating
 Increase Reviews
 Improve Online Buss Listing
Sites
 Local SEO
Reviews and
Rating
Management
 Review, Rating & Reputation = R3
 Increase Your Reviews
 Boost your Rating
 Socialize your marketing
 Get positive Online Reputation
R3
for Hospitality
Industry
Our Specialty
74% of consumers say that
positive reviews make them
trust a local business more
Trust a Local
Business
The highest Purchase
probability is reached
with an average rating
of 4.0 to 4.5 stars out
of 5.0
A one star increase in Yelp
rating leads to a 5-9% increase
in revenue
4.0 – 4.5
Star Rating
Increase
Revenue
Repumonk.com
Restaurant & Hotels
Better
Customer
Engagement
Revenue
Generation
Better Customer
Experience
78%
51%
47%
Leading business Objective
for using Social Network
A half star rating increases
is equivalent to a 19%
reduction in available
reservation
0%
5%
10%
15%
20%
25%
The Majority of
mobile search
occur in the
Afternoon & Evening
Which is the ideal time for
any restaurant marketing
itself for
Lunch
& Dinner
1 out of 7 physicians contributes
content daily to a social media sites
1/7
Social
Media
77% of patient used search engines
prior to booking an appointment
77%
Search
Engine
84% of patients use online
reviews to evaluate physicians
Online Reviews 84%
92% of all medical
and osteopathic
boards in the US
have encountered
complaints of online
physician
misconduct
Health Care
47% of Patients would go
out of network for a similar
doctor with better reviews
Doctor Network 47%
60% of patients think it’s
important for Doctors to
respond online reviews
Review Response 60%
6% of patients leave negative
feedback on review sites
Negative Feedback 6%
45% of consumers search for
business online
45%
Online Search.
Retail
About 25% of a company’s
market value comes
directly from its reputation
Consumers trust online
reviews 12X more than
product description
95% of consumers read online
reviews
95%
Online
Review
9 out of 10 consumers say that
online reviews
Purchase Decision 9/10
49% will visit a business
website after reading
positive review.
Business Website 49%
23% of consumers visit a
business directly after reading
positive reviews
Direct Business 25%
It takes just 1-3 reviews for
40% of potential customer to
form an opinion about a brand
Potential Customer 40%
Review
Management
To understand how
consumers feel about
them, smart brands are
investing in online
review monitoring. track
what is said about their
business online.
REVIEW
MONITORING
Process of gathering
positive customer
reviews for your
business.
REVIEW
GENERATION
The power to generate
positive reviews online
faster so you can grow
your business and rank
higher on search
engines
REVIEW
MANAGEMENT
Have your customer refer
and talk about you on
different Social networking
with an option of sharing
reviews and your content
on their social profiles.
REVIEW
MARKETING
 Increase More Reviews.
 Boost your Rating.
 Let people find you.
 Let people Speak for you.
REVPAR
For every 1% of hotel increases their online
reputation, they increase their REVPAR by 1.4%
70 New contributor to Tripadvisor
every minute
70 New contributor to
Tripadvisor every minute
200 Million unique users
each Month and 47
million registered user
of travellers won’t book if the hotel doesn't
have any Tripadvisors Reviews
54%
of travellers find Tripadvisor hotel reviews to
be accurate
98%
71%
Visit Tripadvisor before booking their hotel
89% of Yelp user purchase
with in a week.
Purchase 88%
45% of Yelp review text is
say about the Buisness
Review Text 45%
75% of Yelp user more likely
to have taken 16-20 domestic
business trips in a year
Domestic Business 75%
61% of Yelp users more likely
to have spent $500 or more on
household appliances with in
the 6 months.
Household Appliances 60%
of Yelp users visit Yelp because they
intend to buy a Product or Service.
always frequently or occasionally
purchase from a Local Business
after visiting Yelp.
85% 95%
Intend to
Buy.
Visiting
Yelp.
Review
Management New Guest
Post
Influence
Decision
Booking
55%
of buyers
surveyed
94%
of buyers
FIND USER REVEIWS
IMPORTANT
WHEN DETERMINING
WHERE TO PURCHASE
WILL NOT
PREFER TO PURCHASE/VISIT
UNLESS
IT HAS REVIEWS
PURCHASE
PURCHASE
Review
Matters
+1
REVIEW POINT
IF THE REVIEW SCORE
INCREASES
BY +1 POINT ON A 5 POINT SCALE
= +
12%PRICE INCREASE
AND STILL MAINTAIN
THE SAME OCCUPANCY &
MARKET SHARE
Review
Matters THE AVERAGE BUYERS
LOOKS AT
22 WEBSITES
IN ABOUT 9 SESSIONS
BEFORE HE/SHE BUY
PURCHASED
Online Reputation
Management
Remove/Delete the
negative link which is
associated with your
name on search Engine
REMOVE
NEGATIVE
LINK
Delete the fake review
which effecting on your
Online Business Listing
REMOVE BAD
COMMENT
Remove the Bad
keywords from your
name from Google Auto
Suggest
GOOGLE AUTO
SUGGEST
Replace your Bad Link
with your Positive Link
SPECIAL SEO
STRATEGY
Remove/Delete the negative link
which is associated with your name
on search Engine
Remove Negative Link
Delete the fake review which effecting
on your Online Business Listing
Remove Bad Comments
Remove the Bad keywords from
your name from Google Auto Suggest
Google Auto Suggest
Replace your Bad Link with your
Positive Link
Special SEO Strategies80% of people have changed a
purchased decision due to bad
review they saw
83% of consumer say online search
results are very/somewhat influential
in company perception.
80% 83%
Selling
Something
Brand
Perception
Online Reputation
Management
33% of all traffic goes to the first
Google result. Result 4 onwards
receives less than 10% of the
clicks.
Negative Article
Business lose 22% of their customers when just
one negative article is found before buying
This increases to almost 60% when three
negative articles show in Google.
22%
60%
Four or more negative articles in Google? If so, you
are likely to loose 70% of potential customers
Page 1 results get’s 92% of all
traffic from the average search, with
only 4.8% continuing on to page 2
Page 1 search results
appearing below the top five
receive less than 16% of view
Remove Negative Link
B2C 81% of private consumers conduct online research before buying
B2B 94% of prospective business to clients do their research online
before purchase
Social Media
Management
Convert your data to all
possible content pieces
with out creating
duplicate content
Publish
Content
Use Social Media to
broadcast & populate
your content, be
descriptive and inviting
Social
Broadcast
Open discussion to increase
interest of other will push
your post up, comment back
answer question & thank
connection for their
participation
Engage &
Refer
Monitor, report & analyse.
Learn what works for you
best & get the insight
where you should invest
most of your time,
Report &
Refine
81% of companies plan to use
social media for customer
service
Companies 88%
Customer who engage with
companies via social media
spend 41% more money with
those brand
Spend Money 41%
25 million discover new brand
through social media
New Brand 25 M
1/3rd turn to brand social
pages on Facebook to ask
product question.
FAQ 1/3
49% of social media users actively
seek customer service through
social media
29% say they prefer that method to
the traditional phone call
49% 29%
Social Media
Cust. Service
Traditional
Cust. Service
Social Media Management
Case
Study
82% of travellers typically referencing TripAdvisor
Low ranking on TripAdvisor at 182 of 269
hotels was having a negative impact on
occupancy.
80% Increase in Star Rating
40+ Net Gain in City Rank
5
Positive reviews for every negative
review on TripAdvisor
260 Positive reviews for every negative
review on TripAdvisor
Before
after
Case
Study
Before
after
11 Reviews which is not revealing about the Business
Low ranking on Google local business listing
High risk to reduce the rating which will lead to
negative impression92%
of products on their website that have
reviews or Q&A80%
the conversion rate for consumers who either read
reviews or Q&A was 96% higher than site average80%
80%
96%
45% Percentage of online and offline sales influenced
by reviews and Q&A
Case
Study
Before
after
Social Media Engagement is low as comparison
with competitor
Low response of their Loyalty Management
program
Lead conversion ratio reduced to 53%53%
Website traffic increased 256%256%
96% of the customer satisfy with social media
customer service80%
80%
96%
63% 63% more customer they have added in a month
Email Review Generation SMS Text Review Requests Review Reminders Bad Review Blocker
Reviews and Rating
Management
Social Distribution
Our
Services
De Index Negative Link Social Media Management
 Lead Response That Sells Itself
 Technology to Protect & Improve Your Reputation
 Campaigns That Drive ROI
 Recruit Rock Stars on Social
 325+ Social Media & Review Sites Managed
Industries
Automotive
 Easy Monitoring
 Reputation Scorecard
 Gain Valuable Intelligence
 Hassle Free Review Generation
 Accurate Review Verification
 Smart Publishing for Positive Reviews
Dental Doctor
Industries
 Request and Respond to Reviews
 Use Surveys to Identify and Address Issues
 Let People Find You with Accurate Business Listings
 Engage Customers & Prospects with Social Media
 Benefit from Operational Insights
 Spread the Word with Flexible Reporting
Retail
Industries
 Build a Thriving Online Reputation
 Engage in standardized ratings
 Keep an eye on bonuses tied to online feedback
 Get More Positive Reviews
 Get Access To Intuitive Management Tools
Healthcare
Industries
 Continuous engage with your Customer
 Mitigate bad reviews
 Increase positive sentiment
 Build customer loyalty
 Improve brand awareness
 Increases your restaurants bottom line
Restaurant
Industries
 Get 360 degree tracking
 Achieve operational excellence
 Leverage social media
 Engage guests globally
 Real time review management
Hotels
Industries
Associates
Any customer facing any kind of
reputation issues relating to his /
her Company, Individual name
Can be your potential customer.
Who Can Be the
Potential Customer
CHANNEL PARTNER
02
03
01Agreement
We will have Non Disclosure & Non
Competency Agreement with you.
Client
We will never interact with your client.
Billing
You will bill the client in your name and
we shall bill you
Agreement
01
Client
02
Billing
03
We offer you X price, your may quote X+n to your
customer. No Advance- pay after the work done.
Open transfer price mechanism
UP
Thank you
Get in Touch with Us.
India Location
12110 Sunset Hills Road, Suit 600
Reston, VA 20190, USA
USA Location 318, Maheshwari Chambers,
Punjagutta, Hyderabad - 500082
Our Phone
040 66669696
+91 7842131165
Email / Website
contact@singadbs.com
www.singadbs.com

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SingaDBS Company Profile

  • 1. ONLINE REPUTATION AGENCY we transform your business in to a success story
  • 2.  Remove Negative Link  Improve Google Auto Suggest  Delete Complaint Sites Link  Remove Fake Comment Online Reputation Management  Increase Rating  Increase Reviews  Improve Online Buss Listing Sites  Local SEO Reviews and Rating Management  Review, Rating & Reputation = R3  Increase Your Reviews  Boost your Rating  Socialize your marketing  Get positive Online Reputation R3 for Hospitality Industry Our Specialty
  • 3. 74% of consumers say that positive reviews make them trust a local business more Trust a Local Business The highest Purchase probability is reached with an average rating of 4.0 to 4.5 stars out of 5.0 A one star increase in Yelp rating leads to a 5-9% increase in revenue 4.0 – 4.5 Star Rating Increase Revenue Repumonk.com Restaurant & Hotels Better Customer Engagement Revenue Generation Better Customer Experience 78% 51% 47% Leading business Objective for using Social Network A half star rating increases is equivalent to a 19% reduction in available reservation 0% 5% 10% 15% 20% 25% The Majority of mobile search occur in the Afternoon & Evening Which is the ideal time for any restaurant marketing itself for Lunch & Dinner
  • 4. 1 out of 7 physicians contributes content daily to a social media sites 1/7 Social Media 77% of patient used search engines prior to booking an appointment 77% Search Engine 84% of patients use online reviews to evaluate physicians Online Reviews 84% 92% of all medical and osteopathic boards in the US have encountered complaints of online physician misconduct Health Care 47% of Patients would go out of network for a similar doctor with better reviews Doctor Network 47% 60% of patients think it’s important for Doctors to respond online reviews Review Response 60% 6% of patients leave negative feedback on review sites Negative Feedback 6%
  • 5. 45% of consumers search for business online 45% Online Search. Retail About 25% of a company’s market value comes directly from its reputation Consumers trust online reviews 12X more than product description 95% of consumers read online reviews 95% Online Review 9 out of 10 consumers say that online reviews Purchase Decision 9/10 49% will visit a business website after reading positive review. Business Website 49% 23% of consumers visit a business directly after reading positive reviews Direct Business 25% It takes just 1-3 reviews for 40% of potential customer to form an opinion about a brand Potential Customer 40%
  • 6. Review Management To understand how consumers feel about them, smart brands are investing in online review monitoring. track what is said about their business online. REVIEW MONITORING Process of gathering positive customer reviews for your business. REVIEW GENERATION The power to generate positive reviews online faster so you can grow your business and rank higher on search engines REVIEW MANAGEMENT Have your customer refer and talk about you on different Social networking with an option of sharing reviews and your content on their social profiles. REVIEW MARKETING
  • 7.  Increase More Reviews.  Boost your Rating.  Let people find you.  Let people Speak for you.
  • 8. REVPAR For every 1% of hotel increases their online reputation, they increase their REVPAR by 1.4% 70 New contributor to Tripadvisor every minute 70 New contributor to Tripadvisor every minute 200 Million unique users each Month and 47 million registered user of travellers won’t book if the hotel doesn't have any Tripadvisors Reviews 54% of travellers find Tripadvisor hotel reviews to be accurate 98% 71% Visit Tripadvisor before booking their hotel
  • 9. 89% of Yelp user purchase with in a week. Purchase 88% 45% of Yelp review text is say about the Buisness Review Text 45% 75% of Yelp user more likely to have taken 16-20 domestic business trips in a year Domestic Business 75% 61% of Yelp users more likely to have spent $500 or more on household appliances with in the 6 months. Household Appliances 60% of Yelp users visit Yelp because they intend to buy a Product or Service. always frequently or occasionally purchase from a Local Business after visiting Yelp. 85% 95% Intend to Buy. Visiting Yelp.
  • 11. 55% of buyers surveyed 94% of buyers FIND USER REVEIWS IMPORTANT WHEN DETERMINING WHERE TO PURCHASE WILL NOT PREFER TO PURCHASE/VISIT UNLESS IT HAS REVIEWS PURCHASE PURCHASE Review Matters
  • 12. +1 REVIEW POINT IF THE REVIEW SCORE INCREASES BY +1 POINT ON A 5 POINT SCALE = + 12%PRICE INCREASE AND STILL MAINTAIN THE SAME OCCUPANCY & MARKET SHARE Review Matters THE AVERAGE BUYERS LOOKS AT 22 WEBSITES IN ABOUT 9 SESSIONS BEFORE HE/SHE BUY PURCHASED
  • 13. Online Reputation Management Remove/Delete the negative link which is associated with your name on search Engine REMOVE NEGATIVE LINK Delete the fake review which effecting on your Online Business Listing REMOVE BAD COMMENT Remove the Bad keywords from your name from Google Auto Suggest GOOGLE AUTO SUGGEST Replace your Bad Link with your Positive Link SPECIAL SEO STRATEGY
  • 14. Remove/Delete the negative link which is associated with your name on search Engine Remove Negative Link Delete the fake review which effecting on your Online Business Listing Remove Bad Comments Remove the Bad keywords from your name from Google Auto Suggest Google Auto Suggest Replace your Bad Link with your Positive Link Special SEO Strategies80% of people have changed a purchased decision due to bad review they saw 83% of consumer say online search results are very/somewhat influential in company perception. 80% 83% Selling Something Brand Perception Online Reputation Management
  • 15. 33% of all traffic goes to the first Google result. Result 4 onwards receives less than 10% of the clicks. Negative Article Business lose 22% of their customers when just one negative article is found before buying This increases to almost 60% when three negative articles show in Google. 22% 60% Four or more negative articles in Google? If so, you are likely to loose 70% of potential customers Page 1 results get’s 92% of all traffic from the average search, with only 4.8% continuing on to page 2 Page 1 search results appearing below the top five receive less than 16% of view Remove Negative Link B2C 81% of private consumers conduct online research before buying B2B 94% of prospective business to clients do their research online before purchase
  • 16. Social Media Management Convert your data to all possible content pieces with out creating duplicate content Publish Content Use Social Media to broadcast & populate your content, be descriptive and inviting Social Broadcast Open discussion to increase interest of other will push your post up, comment back answer question & thank connection for their participation Engage & Refer Monitor, report & analyse. Learn what works for you best & get the insight where you should invest most of your time, Report & Refine
  • 17. 81% of companies plan to use social media for customer service Companies 88% Customer who engage with companies via social media spend 41% more money with those brand Spend Money 41% 25 million discover new brand through social media New Brand 25 M 1/3rd turn to brand social pages on Facebook to ask product question. FAQ 1/3 49% of social media users actively seek customer service through social media 29% say they prefer that method to the traditional phone call 49% 29% Social Media Cust. Service Traditional Cust. Service Social Media Management
  • 18. Case Study 82% of travellers typically referencing TripAdvisor Low ranking on TripAdvisor at 182 of 269 hotels was having a negative impact on occupancy. 80% Increase in Star Rating 40+ Net Gain in City Rank 5 Positive reviews for every negative review on TripAdvisor 260 Positive reviews for every negative review on TripAdvisor Before after
  • 19. Case Study Before after 11 Reviews which is not revealing about the Business Low ranking on Google local business listing High risk to reduce the rating which will lead to negative impression92% of products on their website that have reviews or Q&A80% the conversion rate for consumers who either read reviews or Q&A was 96% higher than site average80% 80% 96% 45% Percentage of online and offline sales influenced by reviews and Q&A
  • 20. Case Study Before after Social Media Engagement is low as comparison with competitor Low response of their Loyalty Management program Lead conversion ratio reduced to 53%53% Website traffic increased 256%256% 96% of the customer satisfy with social media customer service80% 80% 96% 63% 63% more customer they have added in a month
  • 21. Email Review Generation SMS Text Review Requests Review Reminders Bad Review Blocker Reviews and Rating Management Social Distribution Our Services De Index Negative Link Social Media Management
  • 22.  Lead Response That Sells Itself  Technology to Protect & Improve Your Reputation  Campaigns That Drive ROI  Recruit Rock Stars on Social  325+ Social Media & Review Sites Managed Industries Automotive
  • 23.  Easy Monitoring  Reputation Scorecard  Gain Valuable Intelligence  Hassle Free Review Generation  Accurate Review Verification  Smart Publishing for Positive Reviews Dental Doctor Industries
  • 24.  Request and Respond to Reviews  Use Surveys to Identify and Address Issues  Let People Find You with Accurate Business Listings  Engage Customers & Prospects with Social Media  Benefit from Operational Insights  Spread the Word with Flexible Reporting Retail Industries
  • 25.  Build a Thriving Online Reputation  Engage in standardized ratings  Keep an eye on bonuses tied to online feedback  Get More Positive Reviews  Get Access To Intuitive Management Tools Healthcare Industries
  • 26.  Continuous engage with your Customer  Mitigate bad reviews  Increase positive sentiment  Build customer loyalty  Improve brand awareness  Increases your restaurants bottom line Restaurant Industries
  • 27.  Get 360 degree tracking  Achieve operational excellence  Leverage social media  Engage guests globally  Real time review management Hotels Industries
  • 29. Any customer facing any kind of reputation issues relating to his / her Company, Individual name Can be your potential customer. Who Can Be the Potential Customer
  • 30. CHANNEL PARTNER 02 03 01Agreement We will have Non Disclosure & Non Competency Agreement with you. Client We will never interact with your client. Billing You will bill the client in your name and we shall bill you Agreement 01 Client 02 Billing 03 We offer you X price, your may quote X+n to your customer. No Advance- pay after the work done. Open transfer price mechanism UP
  • 31. Thank you Get in Touch with Us. India Location 12110 Sunset Hills Road, Suit 600 Reston, VA 20190, USA USA Location 318, Maheshwari Chambers, Punjagutta, Hyderabad - 500082 Our Phone 040 66669696 +91 7842131165 Email / Website contact@singadbs.com www.singadbs.com