10 Amazing & Awesome quotations to keep you focused on the MOST important person: your CUSTOMER (& on their CUSTOMER EXPERIENCE)

1. 'Moments of Inspiration' for delivering
stellar Customer Experiences...

2. EVERYTHING starts with
the customer
- June Martin
1.

3. START with the customer
experience and work back
toward the technology -
NOT the other way round
- Steve Jobs
2.

4. Your customer doesn't care
how much you know until they
know how much YOU CARE
- Damon Richards
3.

5. Your most unhappy customers
are you greatest
SOURCE OF LEARNING
- Bill Gates
4.

6. The MOST important thing is
GREAT customer experience
- Canning Fok
5.

7. The GOAL as a company is to
have customer service that is
not just the best but
LEGENDARY
- Sam Walton (founder of Wal-Mart)
6.

8. Customer satisfaction is
WORTHLESS. Customer
loyalty is PRICELESS
- Jeffrey Gitomer
7.

9. Delivering the customer
goals is 'JOB ONE'
- Unknown
8.

10. Customer service
is not a
department, it's
EVERYONE's job
- Anon
9.

11. The customer's perception
is YOUR REALITY
- John Moynahan
10.

12. If you would like to discuss any aspect of this
'thought piece' or you would like to explore
how my experience may be of interest to you
or your organisation please contact me
T: +44 7782 324500
E: simon.m.rodaway@me.com
LinkedIn: www.linkedin.com/in/simonrodaway