Improving the quality of conversations

1. Organisation Behaviour 2
Group 2
M2022ODC009 David Siram
M2022ODC013 Ishani Jaiswal
M2022ODC015 Krushna Amilkanthwar
M2022ODC022 Nupur Shewalkar
M2022ODC031 Siddharth Panigrahi
M2022ODC035 Suraj Kumar

2. overview
Disciplined Debate
• Judgement
• Compromise
Creative Dialogue
• Inspiration
• Sensemaking
Dehydrated Talk
• Ritual fulfilment
• Subjugation
Intimate Exchange
• Trust Building
• Empathy
Emotional Authenticity
Low High
High
Low
Analytical
Rationality

3. Dehydrated talk
Neither analytical rigour nor
emotional authenticity
No doubt, no curiosity, no puzzling
"This better be fast. I've got
tickets to the game tonight"
"What's hereto talk? 11 men
in herethink he's guilty, no
one wants to think about it
twice exceptyou"
"Obvious to me that the boy's
entirestory was flimsy"

4. Dehydrated talk
"...starts tearing your poorheart
out about someunderprivileged
kid just couldn't helpbecoming a
murdererand you changeyour
vote"
"...but i'm gettinga little tired
of this yakity yakking back and
forth! It's gettingus nowhere,
so i guess i'll have to break it
up"
"...let me tell you they don't
needany real big reasonto
kill someoneeither.No sir!
They getdrunk oh they're
real big drinkers..."

5. Disciplined debate
Rigour and rationality Analyse in systematic way
“I have no personalfeelingsabout
this I just want to talk about the
facts”
“...Thereare a lot of questions
I would like to ask. I don't
know; maybe they wouldn't
mean anything…”
“..five he arrived homeat about
teno'clock..”

6. Disciplined debate
Rigour and rationality Analyse in systematic way
“i have madesome noteshere..if he
really had killedhis father why
would he come back homethree
hours later..”
“you've made some excellent
points but i still believethe
boy is guilty of murder and i
have two reasons..”
“i want to hear your arguments..
we're notconvincedwe want to
hear themagain”

7. SENSEMAKING
Combination of rationality and emotion
Creative dialogue
“SWITCHBLADES ARE NEVERUSED LIKE THIS... here’show,
underhanded.”
“The woman who testifiedthat shesaw thekilling,
had the same marks on the sidesof her nose.”

8. STRUCTURE REALIGNMENT
PERSONAL ENGAGEMENT
WITH THE TOPIC
Creative dialogue
“NOT GUILTY.” “LET’S STOP ARGUING,WE ARE ONLY WASTING TIME..”

9. INTIMATE EXCHANGE
LOW ANALYTICALRATIONALITYAND HIGH EMOTIONAL
AUTHENTICITY
eMOTIONALCONVERSATIONS,TRUST BUILDING AND
EMPATHY
"Well, there were 11 votes for guilty,
it's not easy forme to raise my hand and
send theboyoff to die without talking
about it first"
"...Well, I made a man out ofhim and
when hewas 16 we had a fight.He hit
me in the jaw, hewas a bigkid. I haven't
seen him for2 years"
"...I've lived in slums allmy life. I
played in backyards thatwere filled
withgarbage. Maybe you can still
smell it on me"

10. INTIMATE EXCHANGE
LOW ANALYTICALRATIONALITY AND HIGH EMOTIONAL
AUTHENTICITY
eMOTIONALCONVERSATIONS,TRUST BUILDING AND
EMPATHY
"...Inan ad agency whenwe reach a
positionlike this,it's always some
characterready withan idea and it
kills me"
"...It was quite a storm we had that
was right in themiddle of the game......
Uh I forgot to tellyou that I am the
head coachat the Andrew J McCorkle
HighSchool"
"...Hitem where theylive. That'smy
motto. I made 27 grand last year
selling marmalade and that’snot
bad"

11. Creating Context for Great Talk
Institutionalise questioning & doubts
Developing new rules
Space Matters
Time matters
Focus of questioning – Purpose
Rigidity of bureaucraticstructure
Sense of autonomy
Createtime & space for conversation

12. The end!
Source: https://youtu.be/VsC_hzuNBUo