PatientCalls understands the daunting task of trying to find a medical answering service to fulfill your organizations’ patient care requirements.

1. Answering Service Divisions: Physicians / Doctors Hospice / HomeCare Hospitals
Confidence In Being Your HIPAA Compliant
Business Associate & Medical Answering Service.
866-333-7922
Medical Answering Service
Home Omnibus Deadline - NOW! HIPAA Fines Enforced HIPAA Compliance Medical Answering Services How To Get Started
PatientCalls understands the daunting task of trying to find a medical answering service to fulfill your organizations’ patient care requirements.
Therefore, we created this visual comparison checklist to be used as a tool for choosing the most sensible service provider. This chart has been
developed over years of research and with the help of our new prospects elaborating upon their previous services and how PatientCalls excels in every
aspect over our competitors.
As a business associate operating within the HIPAA Omnibus scope of requirements and responsibilities, we understand and take very seriously the
security measures and infrastructure needed to not only meet HIPAA requirements, but in many cases surpass them in order to help give our clients the
peace of mind of knowing their customers' PHI is handled properly. In order to make optimize your time, we have created a HIPAA audit checklist, found
below, which will give you a guideline in determining if your current answering service, or one you may be vetting, is up to par with HIPAA regulations.
Compare PatientCalls To Our Competitors
General HIPAA Compliance Nearest
Competitor
Most Answering
Services
BA & Sub-BA Agreements
HIPAA Compliance Officer(s)
HIPAA Compliance Training
Quarterly Risk Assessment Analysis
Secure Facilities
SSAE 16 (SOC 1) Type II Facility
Business Continuity Plan
Technological HIPAA Compliance Nearest
Competitor
Most Answering
Services
Multiple Layer Encrypted Connectivity
Cyber Intrusion Detection / Prevention
Secured & Encrypted Texts / SMS
Secure & Encrypted Emails
Repeated Failed Log-In Prevention
Detailed & Secure Transmission Logs
Agent Login & Station Monitoring
System Time-Out Security
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Detailed System Logging

2. System Time-Out Security
Detailed System Logging
Workstation Encryption
Anti-Virus Implementation
Basic Features Nearest
Competitor
Most Answering
Services
24-7 Live Answering Coverage
Create Your Own Custom Message
Delivery Plan
Create call and message flow directives, have
Message Taking
After Hours On-Call Services
Dispatch Services
Employee Experience of Medical
Answering
8.5 Years
Serve United States & Canada
Government Contracts
Medical Only Clientele
Pricing Flexibility
Ability To Create/Change Directive Plan
High Volume Customers, Hospitals
Testimonials From Our Medical Answering Service Customers
“We have been clients for 10+ years and have been
satisfied with their professional handling of our patients.
Problems are resolved quickly and efficiently. They are
respectful and caring in their dealings with both patients and
staff.”
Maryellen Cannery, Practice Manager
Mercy Internal Medicine Associates
“We have always appreciated their excellence in the customer
service they provide our practice.”
Leslie Coleman, Practice Manager
Dr. D'Angelo Offices
Plan Customization
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3. Create Your Own Custom Message
Delivery Plan
Create call and message flow directives, have
messages delivered to specific on-call staff
according to your schedule.
PatientCalls gives you the ability to create and manage your own custom directive plans which allows you to
determine when, where, and to whom messages are delivered and in what format. This creates an optimized
workflow environment that eliminates unnecessary communication headaches and assists in giving your
patients the highest level of customer service.
Examples of 100% HIPAA Compliance inbound phone calls PatientCalls currently handles:
First-responder 24-hour medical messaging Appointment setting and call patching.
Appointment scheduling Doctor-to-doctor consultation calls.
Physician referral Prescription dispatch.
Coordinating appointment scheduling. Lab results protocol.
14-Day Free Trial
Risk Free Trial - It's time to experience organized communications.
With just a few minutes of your time, you can begin a 14-day free trial experience of PatientCalls top rated answering and paging services tailored
specifically to the needs of your healthcare organization.
Trry PattiienttCalllls Mediicall Answerriing Serrviice
Try PatientCalls Medical Answering Service
& PatientNote PattiienttNotte FREE for fforr 14-14--Days
Days!!
Try PatientCalls Medical Answering Service
& PatientNote FREE for 14-Days!
Toll-Free Number: 866-333-7922
E-Mail: Info@PatientCalls.com
Serving the medical community for over 15 years.
PatientCalls.com 2014
Privacy Statement HIPAA Compliance Statement
PatientCalls Medical Answering Service Top Rated - 4.9 / 5 based on 1,491 Customer Reviews!
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