components of effective communication analysis of non-verbal communication cross-cultural communication

2. Presentation of Technical and Business Writing
Topics:
• Components of Effective communication.
• Analysis of Non Verbal Communication.
• Cross Cultural Communication.

3. Presented To:
Mam Shanzay Afridi
Presented By: Group # 01
Amina Saleem (2402)
Rimsha Tanveer (2405)
Javeriya Naveed (2425)
Farheen Nazim (2424)
Javeria Ali (2437)
Attiya (2461)
Minahil (2431)

4. 7 C’s OF COMMUNICATION
The 7 C’s of communication are 7 characteristics of the effective
communication. Effective communication is the quality of successful
people, both at home and at work.
When a speaker of writer conveys a message, it is important that the
receiver understand it.
COMPONENTS OF EFFECTIVE
COMMUNICATION

6. COMMUNICATION PROCESS

7. NON-VERBAL COMMUNICATION
MEANING:
Nonverbal communication refers to the ways in which beings convey
information about their emotions, needs, intentions, attitudes, and thoughts
without the use of verbal language.

8. DEFINITION:
The Process Of Communication Without The Use Of Words, The Communication
Take's Place Through Signals Such As: Facial Expression , Body Language,
Nodding Of Head , Gestures , Postures, Eye Contact Etc. Is Called Non Verbal
Communication .

9. TYPES OF NON VERBAL LANGUAGE
 Kinesics
 Proxemics
 Chronemics
 Vocalics
 Haptics
 Sign language

10. KINESICS :
Kinesics or kinesic communication is all about
communication through body movements, such as
gestures and facial expressions. It is all about non-
verbal behavior using any part of the body. It also
includes communicating using the body as a whole.
PROXEMICS:
Proxemics is the amount of space people prefer
to have when engaging in conversation with
others.
CHRONEMICS:
It is a discipline concerned with the study of a person’s
use of time. It tells as how punctual and discipline a
person is and also how a person is serious to regarding
matter.

11. VOCALICS:
The volume, tone of voice or pitch used by
the sender to transmit information vocalics
is also called as paralanguage.
HAPTICS:
Haptics is the study of touching as
nonverbal communication. Touches that
can be defined as communication include
handshakes, holding hands, back slap,
"high-five", shoulder pat, brushing arm, etc.
SIGN LANGUAGE:
A sign language is a way of communicating by using the hands
and other parts of the body. It should not be confused with
body language. Sign languages are an important way for deaf
people to communicate. Deaf people often use them instead
of spoken languages.

12. CROSS CULTURAL COMMUNICATION
DEFINITION:
Cross-cultural communication is the process of recognizing both differences and
similarities among cultural groups in order to effectively engage within a given context.
EXAMPLE:
Language , Cultural norms (Shaking hands vs. bowing when you meet someone),
Geographic location.

13. BASIC ELEMENTS OF CROSS-CULTURAL COMMUNICATON
The easiest way to overcome hurdles and avoid misunderstandings in cross-cultural communication
is to first get to know to basic elements of this type of communication.
These Are:
 Awareness
 Preparation
 Language
 Openness

14. METHOD OF CROSS-CULTURAL COMMUNICATION
Strategies for Effective Cross-Cultural Communication within the…….
The five methods of Cross-Cultural Communication:
 Keep an open mind.
 Have at least some knowledge of people’s cultural backgrounds.
 Practice active listening.
 Watch your nonverbal communication.
 Maintain a personal touch.

15. IMPORTANCE OF CROSS-CULTURAL COMMUNICATION
Communication and trust
God cross- cultural understanding improves communication between people
from different cultures. Consequently, it fosters greater trust. When employees
or customers are aware of potential differences and similarities, they are likely
to pay closer attention.

16. STEPS TO DEVELOPING CROSS-CULTURAL
AWARENESS
Stage 1: People are all the same.
Stage 2: Cultural differences exists, but my culture is the best.
Stage 3: Other cultures are of value and I can learn from them.
Stage 4: More than one cultural frame of reference exists.

17. BENEFITS AND CHALLENGES OF CROSS-CULTURAL
COMMUNICATION
Cross-cultural communication promotes continuous improvement. Heterogeneous
group often question each other more than homogenous groups; frequent challenge of
the status quo helps to ensure that opportunities for improvement are always
considered.

18. ADVANTAGES OF CROSS-CULTURAL
COMMUNICATION
 More effective hiring practices.
 Improved access to a wide and divers talent pool.
 More inclusive and innovative workplace.
 Improved interactions and communications with staff, vendors, partners and customers.
 Attract and retain top talent.
 Effectively manage diverse work teams.

19. BARRIERS FOR CROSS-CULTURAL
COMMUNICATION
1. Ethnocentrism. We all have a natural tendency to look at other cultures through our own
lenses.
2. Stereotyping.
3. Psychological barriers
4. Language barriers
5. Geographical distance.
6. Conflicting values.

20. THANK YOU