Speaker: Keith Robson - Global Head of Talent - eBay, Barclays, HSBC & M&S Module 2 - Will focus on equipping you with tools and an understanding of how you can work smarter and what small changes can make you more effective. We’ll look at personal organisation, prioritisation, time management and effective expectation management. We’ll also discuss how to achieve a better work life balance and handle stress.balance.

2. 2
New Job Orders
“Don’t confuse having a career
with having a life” - Hillary Clinton
Keith Robson
Balancing your
Work & Life!
Mackem HR |

3. 3
In The Next 30 Mins…
Who I am & Who I work for
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My career journey
Pivotal moments for me
Experiences & lessons
My tips for the future!

4. 4
In The Next 30 Mins…
HR and the current headwinds
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Working with Life balance
Pivotal moments for me
Working Smart to achieve WLB!

5. 5
Who I am
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1980 - 1997
Marks & Spencer
• 10 Years - Commercial & Operations,
UK & Dublin
• 7 Years - Executive Development
HSBC
1997 - 2004
• London & New York
• Global Head of L&D & Graduate Resourcing
2004 - 2008
Bank of America
• International, EMEA & Asia
• SVP, Talent & Leadership Development
2008 - 2010
Barclays Bank
• Emerging Markets, Dubai
• Head of Talent, Learning & Development
2010 - 2015
eBay
• eBay & PayPal, Singapore
• eBay Global Marketplaces, London
• Senior Director, Leadership &
Organization Development

6. 6
My Career Summary!
in Commercial Line Manager roles
Mackem HR |
In HR -
of my career living & working outside of the UK
of my career in Global/ International roles
Retail, Investment Banking, Retail Banking, eCommerce/ Tech sector
ONE THIRD
In Talent/ OD / DevelopmentTWO THIRDS 90%
25%
70 %
4 SECTORS

7. 7
The Places I Have Worked!
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8. 8
Pivotal Moments…
1980 - Not going to University and joining M&S
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1991/ 92 - Compass & Management Development (M&S)
1997 - Joining HSBC Investment Banking
2004 - Joining Bank of America
2008 - Moving to Dubai with Barclays
2010 - Joining eBay

9. 9
Pivotal Moments…
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Going it alone……
My Career Break!
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10. 10
Experiences/ Lessons…
Plan?! What plan?!
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Line managers who have helped me
Michael Simon
Trust your instincts
Remain in control; be pro-active; avoid being the victim
Network like crazy - internal & external Be agile

11. 11
My Tip….

12. 12
“…..skate to where
the puck is going!”

13. 13
Bersin – 10 HR Predictions 2016
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10) The HR
profession leaps
forward as a new
breed of HR
leaders enter the
stage!
1. Digital HR arrives
2. Improving the Employee Experience and Harnessing People Data
3. New models of Talent Management emerge
4. The rush to replace and re-engineer Performance Management accelerates
5. Engagement, Retention and Culture persist as top priorities
6. Global Leadership Development, Career & Talent Mobility - fresh focus
7. Revolution in Corporate Learning Continues
8. Diversity & Inclusion merge with key HR Business strategies
9. People Analytics Accelerates it’s growth

14. 14
My Tips
Manage your people as a
workforce of one - the
employee journey
‘The future doesn’t belong
to the feint hearted - the
future belongs to the brave’
Nothing matters more than
knowing your Talent
Be immersed in Digital
Question your levels of
Agility (mental, change,
learning etc.)
Seamless employee
experiences
Learn to love data

15. 15
Balancing Your Work & Life
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“We need to do a better job of
putting ourselves higher on our
own ‘to do’ list” Michelle Obama

16. 16
Balancing Your Work & Life
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17. 17
Never get so busy
making a living
that you forget to
make a life.

18. 18
Question…
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How satisfied are you
with your current
work/ life balance?
On a scale of 1 - 10 ….
(10 being very satisfied - 1 being
unsatisfied)

19. 19
The Forces Disrupting The People Agenda
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“What are they?”

20. 20
What’s going on!?
Businesses are more agile, faster, dynamic, passionate, aligned
and complex! The new ‘VUCA” world
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Younger generations have different needs and
demands ……and so do older generations!
Nature of work has changed - it’s more complex; multiple managers,
stakeholders in a matrix which is global! More part time, more home
working, more flexibility
Businesses are changing;
Employees want to feel connected to a purpose - why are we here? -
what difference do we make to the world? How work add real value
Cultures are changing;
Employees are changing;
Work is changing;

21. 21
Working Smarter
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22. 22
Working Smarter
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23. 23
Dianne Mills…
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“When things slow down
…………slow down…..”

24. 24
Working Smarter – The Experts!
80% of your results from 20% of your work
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does every ‘I’ and every ’T’ really need to be dotted/ crossed?!
find that quiet spot and get your arms around your day!
The Pareto Principle;
keep your top 3 deliverables front of mind - always! Don’t
get distracted
Do you know your critical few?;
Forget about perfection!;
Steal an hour to get organised;

25. 25
Working Smarter – Keith
get clear about what you need to do and how your success
will be evaluated
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your Boss being your number 1!
it’s too important to delegate
Focus on the outcomes;
keep your top 3 deliverables front of mind - always! Don’t
get distracted
Do you know your critical few?;
Know your key stakeholders
and what they expect from you;
It’s your time/ your calendar;
there’s a time of the day you need to create to get proactiveEarly starts or late finishes?!;

26. 26
Keith’s day - my Global eBay role; 12 noon in
London = 8pm in Asia & 4am on US West coast
7.30am - 8.30am
11.00am - 2.00pm
Meetings
/ Calls
6.30pm - 8.30pm
Meetings
/ Calls
My planning/
thinking time!
Gym & Lunch/
Keith time!
Dinner/ Keith
time!
Meetings
/ Calls

27. Thank You
Q&A

28. 28Mackem HR |