Training Analysis: Retirees and Tech

1. Bridging the Gap
Needs Analysis:
Retirees and Technology

2. What is a Needs Analysis?
Process of identifying and
evaluating training that
should occur based on
specific needs of an
individual, group of
employees, customers,
etc.
Helps determine the gaps
that are preventing an
organization from reaching
its goals

3. Needs Analysis:
Retirees and
Technology
• Retirees are having challenges when navigating
their retiree benefits due to lack of skills and
experience using online platforms and
technology
• Lack of confidence and proficiency with using
technology causes a need to train this population
on navigating technology

4. Why is This a Problem?
Retirees refer using paper to process insurance
claims and benefits
This results in errors, slow processing, and
increased calls for benefit
administration companies
Produces high amounts of waste that could
be prevented if claims are processed online

5. Why Does This Divide
Exist?
• Seniors do not understand the purpose of integrating
technology
• Visual impairments and physical disabilities
• Lack of skills using technology leading to stress
• Lack of exposure to technology
• Comfort using their preferred methods without
technology

6. How to Address Divide
IDENTIFY THE
PROBLEM
MAKE A PLAN WITH
THE LEARNING GOAL
IDENTIFIED
MAKE A LIST OF KEY
CONCEPTS THAT
RETIREES NEED TO
MASTER FIRST
USE REPETITION
WHEN INTRODUCING
CONCEPTS
TEACH SMALL
MODULES TO
PREVENT COGNITIVE
OVERLOAD

7. What Steps Should I Take
to Address the Divide
Between Retirees and
Technology?
• Do you know anyone that could benefit from
these tips?
• Be sure to use these steps when attempting to
teach retirees how to use technology platforms

8. Why Would I Use
Instructional
Design?
• Expose retirees to technology
• ELearning trainings help with exposure and
mastering online platforms
• Skills acquired are transferrable and relevant
as technology advances
• In person instructor led trainings utilizing
computers allows learners to use technology
and ask questions

9. Why Would I Use
Instructional Design?
• Flexible schedules
• Prevents cognitive decline as learning technology
challenges the mind
• Elearning can be personalized to fit learners' needs
• Can also progress through course on their own pace-
quickly or slowly
• Interactive material keeps learners engaged

10. Conclusion
• If retirees learn how to use online platforms
and technology, then they will be more
equipped to navigate their own benefits
using the online systems
• More efficient and accurate benefits
processing will occur, cutting down the
amount of time retirees are on the phone
with questions , minimizing time wasted

11. References
• Whitney, B., Bridges, H., & D’Agostino, T. (2021, March 30). 5 reasons why Elearning is perfect for
seniors. AgeRight Blog. Retrieved April 1, 2022, from https://ageright.org/2020/01/29/elearning-for-
seniors/
• Why do many seniors have trouble using technology? No Isolation. (n.d.). Retrieved April 1, 2022,
from https://www.noisolation.com/research/why-do-many-seniors-have-trouble-using-technology