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Managing Employee Turnover
and how to not let it ruin organizational momentum
bamboohr.com payscale.com
Managing Employee Turnover
Rusty Lindquist
Vice President, Thought Leadership
BambooHR
Diane Schuman
Compensation Professional
Payscale
bamboohr.com payscale.com
Managing Employee Turnover
Competitive Abundance
GLOBALIZATION
has shrunk the world
TECHNOLOGY
has leveled the playing field
LOW ENTRY BARRIER
has increased startups
bamboohr.com payscale.com
Managing Employee Turnover
TIME
DIFFERENTIATING VALUE
of INNOVATION
Unique, novel, and innovative
L
H
Differentiation Entropy
Functional Parity
(before)
Functional Parity
(now)
bamboohr.com payscale.com
Managing Employee Turnover
TIME
PERCEIVED VALUE
of INNOVATION
Remarkable
Expected
L
H
Expected
Value Entropy
bamboohr.com payscale.com
Managing Employee Turnover
Organizational
Velocity
The ability to create value at speed.
Ram Charan
Best-selling Author, Business Advisor
bamboohr.com payscale.com
Managing Employee Turnover
Focus on Who You Are
PEOPLE
Relentlessly attracting, inspiring,
and empowering great people.
CULTURE
Creating a great place to work,
so great work can take place.
bamboohr.com payscale.com
Managing Employee Turnover
Employee Lifetime Value
eLTV
Reducing
Time-To-Value
Increasing
Time-In-Value
Increasing
Time-In-Role++
Defining and Quantifying
Turnover
bamboohr.com payscale.com
Managing Employee Turnover
bamboohr.com payscale.com
Managing Employee Turnover
The rate at which people
leave a place, company, etc.,
and are replaced by others
bamboohr.com payscale.com
Managing Employee Turnover
Adding Good Complexity
Good Turnover vs. Bad Turnover
Low performer High Performer
Voluntary X% Y%
Involuntary P% Q%
bamboohr.com payscale.com
Managing Employee Turnover
Retention is a Major Concern
bamboohr.com payscale.com
Managing Employee Turnover
Turnover costs more than
just dollars
• Morale
• Engagement
• Performance
• Training
• Knowledge retention
• Nimble to market changes
• Cost to replace
Redefining
Employee Turnover
bamboohr.com payscale.com
Managing Employee Turnover
The Journey of Life
bamboohr.com payscale.com
Managing Employee Turnover
The Journey of Life
bamboohr.com payscale.com
Managing Employee Turnover
The Journey of Life
WHY
YOU
WERE
BORN
bamboohr.com payscale.com
Managing Employee Turnover
WHY
YOU
WERE
BORN
bamboohr.com payscale.com
Managing Employee Turnover
Company
1
2
3
4
The Journey of Life
WHY
YOU
WERE
BORN
bamboohr.com payscale.com
Managing Employee Turnover
Company
1
2
3
4
The Journey of Life
WHY
YOU
WERE
BORN
bamboohr.com payscale.com
Managing Employee Turnover
Your
Company
Employee Journey
Your
Company
Moment
of Peak
Engagement
(Flow)
Departure / Disengagement
Triggers
Emotional Distancing
Maximum
Emotional
Sensitivity
Maximum
Risk of
Departure
Decision to
Re-engage
Emotional Refueling Onboarding / Reboarding
Employee Journey
Organizational Waste
Journey of Re-engagement
Journey of Disengagement
Disengagement Diagnostics
Stay Interviews
eNPS
Pulse Survey’s
Optimal
Employee
Orbit (Circular)
“Re-hire”
& “Re-board”
Intervention
Opportunities
Lowest
Gravitational Pull
Common Myths of
Employee Turnover
bamboohr.com payscale.com
Managing Employee Turnover
Myth: Turnover is
Always bad
bamboohr.com payscale.com
Managing Employee Turnover
Myth: Turnover is
Bad for Morale
bamboohr.com payscale.com
Managing Employee Turnover
Myth: We can predict turnover
based on generation
bamboohr.com payscale.com
Managing Employee Turnover
Myth: Turnover is always time-
consuming and costly
Preventing (regrettable)
Turnover
Your
Company
Employee Journey
Journey of Re-engagement
Journey of Disengagement
ee
Employee Journey
Journey of Re-engagement
Journey of Disengagement
ee
IdIdentity
Howyouseeyourself
ObObjective
Whereyouaregoing
MeMeaning
Findingfulfillment
AlAlignment
Doingworkthat fits
MoMomentum
Beinginmotion
EnEnvironment
Culture,Cues,Ecosystem
LeLeadership
Havingaguide
PlPlan
Knowingwhat todo
SpSpace
Havingspacetowork
ReRelationship
People&connections
GrGrowth
Mastery&Progress
CoContribution
Havingimpact
RnRenewal
Restorationandbalance
VaValue
Total rewards
InInvestment
Skininthegame
ScScore
Measuringprogress
Thebuilding blocksof high
performing people,teams,
and organizations.
of engagement,satisfaction,and performance
16ELEMENTS
INFLUENCERS:
Factorsthat fuel work
INPUTS:
What you need towork
ACTION:
Getting work done
OUTPUTS:
What you get from work
Employee Retention Fewer active elements means
less engagement mass
less gravitational pull
longer orbits, and
more risk of loss
ee
ee
bamboohr.com payscale.com
Managing Employee Turnover
bamboohr.com payscale.com
Managing Employee Turnover
Feeling appreciated, valued, and adequate rewarded for your effort.
Value
Total rewards
Va
Value
Rewards Recognition Compensation
Setting up your comp
plan for success
bamboohr.com payscale.com
Managing Employee Turnover
Comp as Keystone to Retention
bamboohr.com payscale.com
Managing Employee Turnover
Components of Comp
http://businessmodelalchemist.com/blog/2011/11/make-your-business-model-clear-with-vivid-thinking-guest-post-by-dan-roam.html
Solid Base Pay Plan
Clear Strategy
Incentive Plan
Competitive Market Pay
bamboohr.com payscale.com
Managing Employee Turnover
What compensation
mix is right for
your org?
bamboohr.com payscale.com
Managing Employee Turnover
Compensation Strategy
Talent Market(s)
Industry, Size,
Location
Level of
competitiveness
How
aggressively to
pay
What to reward
Performance,
Experience, etc
bamboohr.com payscale.com
Managing Employee Turnover
What about variable pay?
Less than 100
Employees
100 - 1,000
Employees
More than 1,000
Employees
Retention bonuses
Hiring bonuses
Individual incentive bonuses
Team incentive bonuses
Spot bonuses or other
discretionary bonus programs
Most give bonuses:
81% of top performing companies
74% of all companies
bamboohr.com payscale.com
Managing Employee Turnover
Recruitment & Retention Plans
54.6%
18.3%
35.3%
13.3%
58.2%
28.1%
59.7%
21.3%
38.8%
14.0%
63.4%
32.2%
Merit-based pay
plan
Non-discretionary
incentive based
pay plan
Discretionary
bonus plan
Stock option/grant
plan
Learning and
developmental
opportunities
More perks-gym
memberships,
catered lunch, etc
Plans to recruit and retain high-performing employees
All Top Performer
bamboohr.com payscale.com
Managing Employee Turnover
Thank you!
BambooHR
Join BambooHR for the world’s largest virtual conference for HR professionals.
Register here for free: http://bit.ly/PayscaleElevate
Payscale
Keep up with the latest in modern compensation best practices.
Check out our blog Compensation Today: http://www.payscale.com/compensation-today
bamboohr.com payscale.com
Managing Employee Turnover
Rusty Lindquist
Vice President, Thought Leadership
BambooHR
Diane Schuman
Compensation Professional
Payscale
Questions?

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