MGMT

1. Module 3: Competencies
Team Members: Shelby Peters, Yasmin Donker, Todra Bellamy, Savannah Fox

2. Employee Behavior
Motivation and Morale

3. Employee Attitude Towards Motivational
Practices: An Empirical Study
Key points
 The Questionnaire covered a wide range of motivation strategies
 Employees answered 120-question survey
 106 employees participated from Telecom organizations
 Questionnaire covered a wide range of motivation strategies:
 Promotion
 Raise
 How different employees respond to different strategies
 Four different types of motivation strategies
 Salary increase
 Promotion
 Leave
 Motivational talk

4. A Journey Toward Quality, Performance
Key Points
 Article based on the VA Maryland Health Care System’s performance in 2014
 Employee morale is a key factor in the business world
 Increased morale in the workplace:
 Gives a sense of importance
 Higher productivity
 Less absenteeism/tardiness
 Accuracy in work
 Low turnover rate
 Two-year action plan formed by CEO of VA Maryland Health Care System

5. Using Work Design to Motivation Customer-
Oriented Behaviors
Key Points
 Front-line workers at crossroads of firms’ offerings and people demands
 Behavior directly influences people
 Customer-oriented behaviors-
 Self-determination theory-
 Three psychological needs:
 Autonomy
 Relatedness
 Competence.
 Role clarity-