One of the most difficult issues with renting a car is dealing with damage, both pre-existing and new. At Melbourne Car Rental we believe in having an open and accountable process for this.

1. Frequently Asked Questions
Melbourne Car Rental
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2. Rental Cars and Damage
• One of the most difficult issues with renting a car is dealing with
damage, both pre-existing and new. At Melbourne Car Rental
we believe in having an open and accountable process for this.
• While we have to manage this problem so that costs are
recovered, we do not want our customers to be unfairly treated.
For your protection we take a video of all cars before they go
out. We also provide you with a written damage report that is
your responsibility to use to note any damage to your rental car
before you leave. We encourage you to take your own photos
and video when picking up and dropping off the vehicle. In fact
the ACCC recommends this.
• In the event of an accident or damage to your rental vehicle,
your chosen excess will be charged to your credit card as well as
an accident administration fee of $110 and charges for days off
the road while the vehicle is being repaired.
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3. How do I book?
Once you have confirmed you want to book the vehicle or submitted an online booking
request
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4. Can I rent a car with someone else’s credit
card?
Yes, as long as the credit card holder is the hirer of the vehicle and is present when the
vehicle is picked up. You can then be added as an additional driver.
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5. Our Guarantee
We guarantee you get the car you book or it’s free.
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6. Payment Types
Visa and Mastercard only.
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