1. Learn how Rogers can deliver
powerful, custom end-to-end
solutions for your organization.
Minacs
REDUCING TELEPHONY COSTS WHILE INCREASING CONFERENCING RELIABILITYCASE STUDY
ABOUT MINACS
Minacs is a leading business solutions
company that partners with global
corporations in the manufacturing,
retail, telecom, technology, media and
entertainment, banking, insurance,
healthcare and public sectors.
IN THEIR OWN WORDS
“We really needed a solution that
would save us money, and Rogers
helped us find one. But Rogers
also went beyond delivering cost
efficiencies; their end-to-end support
ensured the whole process went
smoothly and will remain effective for
the long term.”
Geoff Whalley
IT Manager, Windows and Unix
Enterprise Systems
Minacs
THE CHALLENGE
Minacs employees work very closely together. However, with offices all over the world, the
company was incurring prohibitively high charges with its frequent use of conference calls
through an external provider. Some of these bills were running to upwards of $60,000 each
month.
Conferencing is vital to their everyday business operations, but Minacs needed to maintain
—or better yet, improve upon—their current level of conferencing technology, availability and
service. They also needed their core office and IT staff to have constant access to connected
technologies, such as conferencing, chat and mobility, to facilitate productivity
and collaboration—all without breaking the bank.
THE SOLUTION
Minacs had already invested in Microsoft Lync 2013, and so decided to activate its Lync Dial-In
conferencing capabilities. They needed a partner to help them understand the detailed technical
requirements and efficiently put all the pieces together, to be up and running by September
2014.
Rogers Communications determined that an On-Premises Lync 2013 Dial-In conferencing
environment with Rogers SIP Trunking would meet and exceed Minacs’ requirements.
The solution complemented Minacs’ existing Avaya IPPBX (private branch exchange) investment;
it provides integration between Lync and Avaya, so internal Minacs users can connect to the
conferencing server over the internal network instead of via PSTN (public switched telephone
network). Rogers worked with Minacs to put the new platform through extensive testing,
ensuring both PBX integration and site failover were seamless. Once testing was completed,
Rogers worked with Minacs to train their end user community to use the conferencing solution.
BENEFITS
§§ Reduced telephony costs. Integrating the Rogers and Lync solution into their established
Avaya platform means Minacs will no longer incur expensive long distance and
conferencing charges.
§§ Increased reliability. Daily business activities are supported by geo-redundant availability
and carrier-level failover between Minacs’ primary and secondary data centres.
§§ Easy, efficient access. The Lync meeting plugin makes sure that, once the moderator
logs on, all relevant conferencing information automatically becomes available to all
participants, no matter where they are. Participants can join a meeting in a variety of
ways, including through an Outlook meeting reminder on a Windows PC, or via the
meeting pane on most smartphones.
Contact your
Rogers account
representative today
Customer Engagement
Network Infrastructure
Delivering the Connected Enterprise
Workforce Enablement
Asset Management