1. CURRICULUM VITAE
Shavani Chengulroyen
30 CASTELLO
PAMPOENSPRUIT
STREET,
SONNEGLANS,
RANDBURG,
2188
072 658 1180
PERSONAL INFORMATION
Full Names  Shavani Chengulroyen
E-mail Address  shavanic@gmail.com
Nationality & Gender  South African /Female
Driver’s License  Yes: Code 8
Computer Literacy  MS Word, Excel, Power Point, Outlook, E -gain, Avaya Aura, MS Dos
Date Of Birth  23 March 1989
Tertiary Education  Supervisory Management Development Programme – NQL 5
 TESOL
 Project Management
CAREER PROGRESSION
May 2013 – Current Customer Service Supervisor Clientele Life Insurance
Company Type Financial Services, Insurance
Key Activities - Managing a team of 16 Email
administrators
- Meeting required SLA’s for email boxes
and inbound contact center.
- Analyzing of trends for high SLA’s
- Training and development of new and
old agents
- Building relationships with customers
and consultants to provide the best
service
- Monitoring of Team overall performance
- Analyzing received vs. processed email
figures
- Motivation of consultants.
- Ensuring systems are working and
efficient
- Assisting with ad-hoc functions.
- Setting up of new email addresses or
mailboxes.
- Changing of Company processes and
procedures.

2. - Liaising with external providers and
directors of the company on SLA’s and
new initiatives.
- Compiling of Various reports
- Dealing with escalations from clients.
- Investigating of queries to ensure the
best outcome for the client.
- Meeting of deadlines.
- Assisting with planning and execution of
department incentives and initiatives.
- Managing a Social committee within the
department – planning of social events
August 2010 – May
2013
Client Services Administrator Clientele Life Insurance
Company Type Financial Services, Insurance
Key Activities - Providing Customer Service to clients via email
correspondence or telephonically.
- Completing of excel reports of sales and calls
- Motivation of team members
- Meeting or exceeding of Key measurement
Factors.
- Assisting management with query investigations
and providing feedback.
- 2IC for team whilst management is away.
October 2008 – August
2010
Telemarketing Consultant Clientele Life Insurance
Company Type Financial Services, Insurance
Key Activities - Telesales to Clientele clients.
- Email correspondence to client regarding policy
information
- Completing of excel reports of sales and calls
- Motivation of team members
- Meeting or exceeding of Key measurement
Factors.
April 2008 –
September 2008
Telesales Consultant / 2IC Medscheme Life
Company Type Medical Aid Insurance
Key Activities - Provide customer service to clients via email or Telephone
- Telemarketing of newly launched products.
- Compiling of daily performance reports.
June 2007 – April
2008
Telesales Consultant O’Keeffe & Swartz
Company Type Financial Services

3. Key Activities  Telesales agent
 Sales of long and short term insurance
 Reporting of sales
 Compiling of sales reports
 Provide customer service to clients
 Updating of clients records
 Professional phone etiquette
 Training of new agents
PERSONAL STRENGTHS & PROFILE
Personal Skills
I have excellent communication skills and I am able to adapt to various challenges.
Aptitudes
I am a clear and logical thinker and enjoy problem-solving.
I am able to concentrate for long periods.
I have attention to detail and I enjoy being able to put information into logical sequence.
I am factual and analytical.
I am always willing to learn and to broaden my knowledge.
I have the ability to plan properly and ensure that all tasks assigned to me are completed of the higher standards.
I enjoy motivating people to go the extra mile and to always work as a team.
I have the passion to drive the changes and new implementation.
Personal values
Trust and integrity
I am able to effectively maintain a balance between academic and social life which I believe is vital for the development of my personality and
life skills.
I am patient, methodical and persistent.
I am responsible and of high values.
Responsible and respect confidentiality
I am a team player.
References:
Clientele Life – Helena Van Der Watt – Manager 083 227 0540
Medscheme – Mervin Moodley – Sales Supervisor
O’Keeffe & Swartz – Kumarin Moodley – Sales Supervisor