In the issue of “The 10 Most Trusted Corporate Travel Management Companies”, we have presented the pioneer corporate travel organization providers, who have accomplished trademark by providing state-of-the-art travel solutions and are well equipped for continuing the travel-industries future. The journey of our magazine begins with Cover story, Kesari Tours which is corporate travel ability provider, which believes in evolution and affluence of Indian traveling.

1. FEBRUARY 2018
www.insightssuccess.in
The way of business solutions
Bringing the World
of Congenial Travel
KESARI
TOURS
The
10Most Trusted
CORPORATE
TRAVEL MANAGEMENT
COMPANIES
Zelam Chaubal
Director

4. ndia is a huge tropical country and is well known for its varied climatic
Ifeatures. India has become the world’s prime and most promising tourist
destinations with maximum count of visitors every year. It has a dramatic
growth of tourism over the last 25 years and it is one of the most remarkable
economic changes.
As we all know, travel and tourism industry is a growing service sector in our
country, the economic uptick marks the escalation of corporate travel. Driven by
amalgamation of various factors such as globalization of organizations, rising
income levels, policy and regulatory support by the government authorities, etc.
business travel has emerged as one of India’s fastest growing industries.
According to Global Business Travel Association (GBTA), India has been
witnessing the highest growth rate in business travel across the globe. If the trend
continues, it is quite possible that in the next 15 to 20 years, India may acquire
the second place after China, thereby surpassing US in the process. Currently,
business travel is approximately a $25 billion market in India which will grow by
a compound annual growth rate (CAGR) of 11.5 per cent through 2019 to $45
billion. Also, the inbound MICE segment of India is growing at an annual rate of
15 to 20 per cent.
With an upsurge in the corporate travel market in our country, it is essential for
the market players to keep up with the requirements of consumers through
updated technology, availability of services and upbeat infrastructure.
Organizations are striving to give business travellers not just an altogether
visionary & seamless booking, but also travel experience. Here is an outline of
the trends which are likely to shape the rapidly evolving Indian business travel
segment in the future: Expense and Budget Management, Trip Engineering,
Policy Compliances, Mobile and Internet Technology, Analytics, and
Connectivity. With these trends swiftly catching on, business travel will soon
transform into a much more ‘smart’ space.
The future of India Tourism industry is increasing year by year. India offers many
tourism packages to the visitors. India is the only country that offers different
categories of tourism. The Indian government took efforts to encourage different
varieties of tourism in India. India shows an exponential growth in tourism
industry because of the support given by the government.
Indian government adopted different approaches for the promotion of tourism in
India, which includes new mechanism for speedy implementation of tourism
projects, development of integrated tourism and rural destinations, special
capacity building in the unorganized hospitality sector and new marketing
strategy. Stepping up, India already modifies the visa policy which allowing
visitors from most countries to obtain an electronic visa online. As a result of this
visa policy Indian government is expecting a boom in tourism industry. All types
of tourism in India shows a rapid growth in the last decade .so the Indian
government decided to increase revenues from the tourism sector by projecting
India as the “ultimate tourist spot”. So there is no doubt that the development of
tourism industry in India is very strong in the coming years.
Editorial
Facts behind
the Booming
Transformation of
Travel Industries
Poulami Das

5. Editor-in-Chief Pooja M. Bansal
Database Management Prashant
Technology Consultant Swapnil Patil
Circulation Manager Vivek
Research Analyst David
Business Development Executives
Tejaswini, Ashwini, Meera
Co-Editors
Aparna VanzulArt Editor
Business Development Manager Akansha Garewal
Visualiser Savita Pandav
Marketing Manager Dhruv Apte
Picture Editor Alex Noel
Art & Design Director Amol Kamble
Shweta Priyadarshani
Co-designer Poonam Mahajan
Managing Editor Poulami Das
Senior Editor Shraddha Deshpande
Sachin Bhandare
Copyright © 2018 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or
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February, 2018
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6. COVER
STORY
The Growing Industry
A Closer look at the
Opportunities and Concerns of
Travel and Hospitality Industry
Cox & Kings:
Providing luxury Travel
Experience over the
Last Three Decades
Bon Voyage
A Word or Two on
Travelling
Travel Trends
Travel Industry and its
Emerging Trends
Kesari Tours:
Bringing the World
of Congenial Travel
Global Zone
India: The World's Foremost
Medical Tourism Destination
Tourism Outlook
Our vision, for the
growth of tourism sector
Interview
8
24
30
42
22
36
16

7. Corporate Compass:
Bringing the New Age of
Corporate Travel Experiences
HAW Travel
Management:
Specializing in Inbound and
Outbound Tourism
Destinations Gateway:
Delivering Exceptional
Travel Services
Kaia Tourism:
Making a Global Impact in
Travel and Tourism Industry
Empathy Relocations:
Leveraging Versatile
Travel Experiences
Leo Travels:
: A Complete Travel Agency with an
Extraordinary Personalised
Travel Management Solution
26
32
34
40
44
46
C O N T E N T S

8. ICE, the new form of business tourism is the fastest growing section of the International tourism market. It
Mcaters to various forms of business meetings, International conferences and conventions, events and
exhibitions and it is steadily capturing every big hotelier’s attention. Being a perfect tourist destination,
India is successfully leading into the corporate travel business. After the hot-spots like Hong Kong, Malaysia and
Dubai, India is rapidly gaining its pace in the competition to become an ideal MICE destination. With the advanced
technology and facilities, warm hospitality, personalized services coupled with immense natural beauty and rich
cultural heritage. MICE tourism is the new buzzword in the international tourist market and relates to various
business groups and individual travelers. Basically, MICE tourism is facilitating both domestic and International level
of business meetings and conferences.
In the issue of “The 10 Most Trusted Corporate Travel Management Companies”, we have presented the pioneer
corporate travel organization providers, who have accomplished trademark by providing state-of-the-art travel
solutions and are well equipped for continuing the travel-industries future. These organizations sponsored the diverse
industries in changing their approach to business work with excellent strategy execution and customer satisfaction as
the best priority. Doubtlessly, all organizations are continuously playing a vital role in Travel modernization. The
journey of our magazine begins with Cover story, Kesari Tours which is corporate travel ability provider, which
believes in evolution and affluence of Indian traveling.
We have listed; Corporate Compass is a next-gen corporate travel company under the parent company Go
Travellism Pvt. Ltd. They are one-stop destination for all corporate travel needs.
Destinations Gateway is a leading travel company providing exclusive travel services like tickets and hotel
bookings, international and domestic tour packages, visa assistance and other travel services to its elite guests and
corporate institutions. Empathy Relocations is an Emerging Professional Relocation Management Company offering
an extensive range of expatriation services with utmost care and focus on your relocation. HAW Travel Group, a
Destination Management Company caters to B2B sector a company based on this idea to create personalized services
and has started gaining momentum in the hospitality industry. Kaia Tourism is a global accommodation management
company specializing in corporate and personal travel accommodation and M.I.C.E. Leo Travels is a travel
management company in offering comprehensive professional services for the Corporate and Individual traveler. Skil
Travel, a Complete Hospitality Solutions Company. They are a Destination Management Company, currently into
hotel accommodation and ground transportation (car rentals). Thomas Cook is an integrated travel and travel related
financial services company, with headquarters in Mumbai, India. The company offers a range of travel services
including Foreign Exchange, International and Domestic Holidays, Visa, Passport, Travel Insurance & MICE.
Uniglobe Travel have their specialization in managing the diverse and changing travel needs of companies and
travelers in more than 20 cities across India with “hands-on” owner driven, responsive service.
We have encompassed, - “Travel Industry and its Emerging Trends”, which scripted by our in-house editor in the
wonderful pages of this magazine.
Also, we have an existing corner of Interview with Insights Success with Co & Kings, a leading travel organization,
which introducing a premium travel experience in the arena of corporate travel, education and activity travel,
meetings, incentives, conferencing, exhibitions (MICE), trade fairs, visa processing, and foreign exchange.
So flip through the pages of our magazine and explore interesting insights into the world of Corporate Travel
revelation!
The MICE Industry is an Important Contributor to
Regional and National Economies
THE
CORPORATE
TRAVELMANAGEMENTCompanies
1 Most
Trusted

10. ’

13. THE
TRAVELMANAGEMENT
1
Trusted
of

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15. ”

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17. ManagementCompany Name
Corporate Compass
corporatecompass.in
Mr. Saurabh Thakekar
Founder
Corporate Compass is a next-gen corporate travel company
under the parent company Go Travellism Pvt. Ltd. They are
one-stop destination for all corporate travel needs.
Destinations Gateway
destinationsgateway.com
Vivek Nigam
Founder &
Managing Director
Destinations Gateway is a leading travel company providing
exclusive travel services like tickets and hotel bookings,
international and domestic tour packages, visa assistance and
other travel services to its elite guests and corporate institutions.
Empathy Relocations
India LLP
empathyrelocations.com
Samriddhi Kumar
Managing Director
HAW Travel Group
holidaysaroundworld.com
Diwakar Tiwari &
Zeenat Anjum
Directors
HAW Travel Group, a Destination Management Company caters
to B2B sector a company based on this idea to create
personalized services and has started gaining momentum in the
hospitality industry.
Kesari Tours
kesari.in
Zelam Chaubal
CEO
Kesari Tours which is corporate travel ability provider, which
believes in evolution and affluence of Indian traveling.
Leo Travels
leotravels.com
Sharmila Mehta
CEO
Leo Travels is a travel management company in offering
comprehensive professional services for the Corporate and
Individual traveler.
Skil Travel
skiltravel.com
Shylender K. Jindal
Chairman & MD
Skil Travel, a Complete Hospitality Solutions Company. They
are a Destination Management Company, currently into hotel
accommodation and ground transportation (car rentals).
Thomas Cook
thomascook.in
Mahesh Iyer
CEO
Uniglobe Travel have
uniglobetravel.in
Navin Mallick
Director
Uniglobe Travel have their specialization in managing the
diverse and changing travel needs of companies and travelers in
more than 20 cities across India with “hands-on” owner driven,
responsive service.
Empathy Relocations is an Emerging Professional Relocation
Management Company offering an extensive range of
expatriation services with utmost care and focus on your
relocation.
Thomas Cook is an integrated travel and travel related financial
services company, with headquarters in Mumbai, India. The
company offers a range of travel services including Foreign
Exchange, International and Domestic Holidays, Visa, Passport,
Travel Insurance & MICE.
Kaia Tourism Private
Limited
kaiatourism.com
Ajay Anand
Founder and CEO
Kaia Tourism is a global accommodation management company
specializing in corporate and personal travel accommodation
and M.I.C.E.
Brief

18. Cox & Kings:
Travel and tourism are one of the world’s fastest-growing sectors, with bookings hitting close to $1.6 trillion in 2017.
A strengthening global economy lies at the heart of industry growth. Each year, the global traveler pool is flooded
with millions of new consumers, from both emerging and developed markets, and many with rising disposable
incomes and a newfound ability to experience the world.
Addressing this entire scenario, a leading travel organization Cox & Kings introduced a premium travel experience in the
arena of corporate travel, education and activity travel, meetings, incentives, conferencing, exhibitions (MICE), trade fairs,
visa processing, and foreign exchange.
In an interview with Insights Success, Peter Kerkar, CEO of Cox & Kings gave some insightful views highlighting the
influence of travel trends which help the travellers to explore the diverse ways of traveling.
1. Kindly brief us about your company.
Cox & Kings Ltd. is the oldest travel company in the world and also one of the leading leisure and education travel groups
with operations in 22 countries across four continents. It is one of the most experienced travel companies in the world,
having been in operation since 1758. Headquartered in India, Cox & Kings has over the last three decades transformed itself
into a diversified, multinational travel conglomerate with a focus on the new-age global consumer.
C&K operates in three key verticals; Leisure, Education, Hybrid Hotels.
Leisure—India is best known by the ubiquitous Cox & Kings brand in India, where we are an integrated travel enterprise,
offering the best and widest range of travel options to individuals, groups, and businesses in the fastest growing major
economy in the world.
16 February 2018

19. Leisure—International operates in multiple countries, mainly under
the Cox & Kings brand, with a greater focus on premium-end travel.
Education operates under the brand names PGL and NST, among
others.
Menninger currently operates more than 8,500 beds across 17 hotels
in 11 European cities.
2. Tell us something about the Founder/CEO.
Peter Kerkar is the Group CEO of Cox & Kings Ltd. He completed
his graduation in arts (B.A) with distinction in Anthropology from
Stanford University, USA. He joined Cox & Kings Travel Limited in
October of 1986, as a General Manager. Under his tenure, Cox &
Kings Travel Limited expanded its product geographies from India to
sell Latin America, Environmental Journeys, Special Interest Tours,
Middle East, Africa, Egypt, China and the Far East.
He has been intimately involved in the growth of the Company and
was responsible for the transformation from being a business travel
and shipping and forwarding agency to being one of the leading leisure players. He is the driving force behind the
Company’s initiatives in the geographies in which it operates today. Under his leadership, the Company is now positioned as
the premier travel company in India as well as a brand leader in the premium market segment in UK, USA, and Japan.
He was appointed to the Board of Cox and Kings, the first time on November 30, 1993, and since then he continues
to be on the Board. Moreover, peter also helped the organization to launch its IPO in 2009 and it’s GDR in 2010.
3. Kindly share with us you’re prospective towards current trends of Corporate Travel Management.
The foundation for Corporate Travel to consistently grow has been laid in the past few years. With requisite government
support and India being considered as one of the biggest source markets the year 2018 is definitely set to see more corporate
travels.
• Indian corporates from pharmaceutical, cement, FMCG, retail, telecommunications, healthcare and BFSI are some of the
Interview with Insights Success
17February 2018
Peter Kerkar
CEO

20. largest consumers of corporate travel.
• India has moved up to occupy the 31st position in the recent
list of global ranking published by ICCA (International
Congress and Convention Association) from 35th rank in 2014
globally.
• Among the international destinations, Dubai, Singapore,
Bangkok, Uzbekistan, Kazakhstan. Spain, Switzerland, South
Africa, South Korea, and Greece are some of the trending ones.
• We have also observed a growing interest in the business circle
in exploring newer and off-beat destinations in the MICE segment, some of these destinations are Finland, Kenya, Poland,
Istanbul, Jordan and Japan.
• In India, larger groups prefer destinations namely Delhi, Hyderabad, Mumbai, Bengaluru, Chennai, Kolkata and Jaipur as
these destinations offer requisite infrastructure to hold major conventions. Smaller groups, those less than 200 have been
travelling to Andaman, Srinagar, Udaipur, Shimla and Munnar.
• In 2018, we set our plan to welcome some new connections such as Amritsar to Birmingham, Bengaluru to Colombo and
Kuala Lumpur to Bengaluru, with the help of new air-routes which will facilitate further corporate travel.
4. Highlight the unique services and facilities of Cox and Kings provides towards their customer.
Single Point of Access & Engagement (SPAE) – Keeping communication clear and always available, we make sure the
customer is not left unanswered at any given time. The majority of our passengers since years have acknowledged our
‘SPAE’ approach. This ensures an end to end responsibility at a single source for many processes from sales to the departure
that saves customers from speaking with multiple representatives.
Tour Specialist – Our panel of tour specialists interact with potential customers at the time of inquiry. They are experts in
making accurate information available to the customers.
Ground Handlers & Enablers (GHE) – Our special ‘GHEs ensured smooth tour execution. The GHE carries out the
mammoth coordination task on the ground to make sure every bit of the preparation is done.
5. Why people choose Cox and Kings to arrange their tours and travels?
In the last 260 years, Cox & Kings has precisely mastered in being an expert. Across various travel segments, be it adventure
or women-only tours, tours for disabled or handling the Asia’s leading luxury train, Cox & Kings comprehends the needs of
the travellers in depth. Our repeat clients speak about the seamless travel we offer. While the customers don’t have to bother
about any part at all, our timely service and connections with excellent suppliers worldwide make us a preferred choice.
6. What inspired Cox and Kings to enter the Corporate Travel Management segment?
As the tourism market has witnessed a major boom in the country, figures show how Corporate Travel has been one of the
18 February 2018

21. impressive contributors. There is a huge scope for MICE to grow in India in years to come. The need for seamless
executions of large-scale events by growing number of organizations across industries has fast-paced the rate at which
domestic MICE is growing.
Cox & Kings specializes in all forms of travel. Our centuries-old expertise makes us a well-networked travel conglomerate
in the world. We recognize the potential of this market and opine both our logistical and service excellence fits the demand.
Corporate travel is about both large and small groups, be it of manufacturing or a pure service inclined industry, what it
needs are fine management and efficient planning.
Cox & Kings through its years of experience can offer best solutions to the most large-scale events, thus, making us the
largest MICE expert in India.
7. Describe the exceptional strategies which help Cox and Kings to attract or satisfy your clients.
Our prime focus remains travel innovation and fine customer service. Cox & Kings offers solutions to complex travel
enquiries. We pay detailed attention on end to end service. We understand, a corporate getaway for the employees is as
important as to the corporate house itself. Thus we innovate in offering unique event setups, selecting the right venues at
competitive pricing, blending the serious work with unique leisure escapades, seamless trips and organize multi-industry
expos with finesse for a hassle-free experience to our clients.
8. What are your plans in the pipeline for customers to explore the destinations?
We are working with various tourism boards to craft journeys that are unheard of. We aim to reach far-away and remotest
places to redefine tourism with an underlining philosophy of sustainability. While we spread our reach globally, we are also
working with Indian states to popularize domestic tourism.
We have launched Enable travel, tours for Disabled Travellers. The launch has made our brand much more inclusive as we
believe in simplifying and presenting the gift of travel to all. Accessibility is the future and travel is its largest aspect.
Bringing a host of accessible beautiful locations around the world and India to the disabled, Cox & Kings’ redefined the
tourism industry. With specialised equipment, a fleet of wheelchair accessible vans, designed for the comfort and safety of
the disabled, experienced guides, caregivers, escorts and sign language interpreters, one has to no longer limit their travel
dreams.
Cox & Kings has brought some of the most unheard, extreme and fascinating adventure travel ideas for enthusiasts in India.
Under newly launched specialist brand called Trip 360, we aim to promote Safe, Social and Sustainable adventure for
enthusiasts in India. From trekking to motorcycling, to diving, to cycling and even mountaineering, Cox & Kings has been
crafting undeniable adventure travel packages.
We have specialised in women-only tours, education tours, tours for senior citizens etc. Further inclusivity reflects our efforts
to serve our customers from every segment.
19February 2018

24. Our vision,
for the
growth
of tourism
sector.
ndia is poised for a vibrant growth in Tourism Sector.
IDomestic tourism is the lifeline for the people, who are
engaged in the tourism related activities be it hotels,
airlines, transporters, railways, restaurants, shopkeepers. It
is a 24 hours economic activity in the country. People
travel to pilgrim centers, tourist destinations, to participate
in conferences, for visiting friends/relatives and events.
“India has been home to multiple religions, and is blessed
with a diverse range of tourism offerings, be it the rich
cultural heritage, historically significant monuments and
milestones, stunning locations for flora and fauna, or
culinary delights strong destination for budget-friendly
travel, over the years.
Domestic tourism in India is fast becoming the second-
largest travel market with billion plus planned domestic
trips impending next year by the Indians. This number
looks quite favorable in comparison to 5.7 million
foreigners visiting the country or 18 million Indians making
international trips each year. Domestic tourism is increasing
on a large scale as more and more Indians are giving
increased importance to their own culture and heritage.
Now Heritage tourism is a big hit in comparison to what it
was 5 years back.
While the places to see have largely remained unchanged,
they offer a lot more today, and the way tourism in India is
packaged, has evolved.
Popular places such as Agra, Delhi, and Jaipur (Golden
Triangle), Kerala, Goa, and temples of Tamil Nadu, North-
East (Assam, Sikkim) are always sought after destination
among the domestic tourists. Products such as luxury
Indian holidays, luxury train journeys, Buddhist circuit, and
wildlife circuit, etc. are availed by the affluent segment.
Other States those are becoming very popular in the tourism
map are Odisha, Karnataka, Gujarat, Maharashtra, West
Bengal. Cruise tourism is also catching up in India. North-
Eastern States have an array of products and Govt is
making all out efforts to boost tourism in that region.
With long weekends during the year, domestic destinations
have become increasingly popular. There is great demand
among the travelers specially the youth for destinations
like Leh and Ladakh, Jim Corbett and Ranthambore, along
with many unexplored locations.
The larger segments surround destinations of historical,
natural, and cultural importance. Spiritual, rejuvenation and
wellness tourism (spa and yoga), volunteering tourism (For
eg. visiting village schools to teach students in one’s spare
time), and pilgrimages, are the prime focus of domestic
tourism in India. In terms of pilgrimages, it has even caught
on with youngsters.
Sightseeing is one of the biggest pastimes in the country,
where tourism is concerned. And bringing out the best for
the domestic tourist are the country’s natural wonders, in
the form of adventure tourism
Goa, Rishikesh, Himachal Pradesh, Andaman and Nicobar
Islands, and Leh and Ladakh, are among popular
destinations for adventure such as wildlife safaris, high
altitude trekking, forest hiking, camping, and rafting..
22
Tourism Outlook
February 2018

25. Increasing purchasing power of the middle-class, through economy package offers, better road and rail connectivity, better
accommodation options, and evolving lifestyles, domestic tourist traffic is in fact one of the main drivers of growth in Indian
tourism, which is getting more and more experiential.
Steps taken by respective state governments, along with the Centre, have boosted the sector. Proactive measures in the realms
of skill development, marketing and advertising, and trade shows and campaigns, have sent the message home. Private Sector
plays a vital role in the promotion of domestic tourism. Domestic tourism is the base of the tourism industry and it brings
multiplier effect on the economy apart from strengthening national integration. Domestic tourism has crossed billion and it
will be billion plus in the coming years due to its vibrant growth. Both State and Centre Governments should work together to
get maximum prosperity to all regions. Better infrastructure, cleanliness & hygiene, safety & security etc are of important
factors need to be looked into for the tourism growth.
Apart from earning valuable foreign exchange for the country Tourism also contributes to the country’s GDP.
The true test of R&D function lies in time to market. Business exists for the sake of making profits. So, the role of R&D in
shortening the time to market becomes extremely important. Unless the R&D efforts in the lab cannot be scaled up within a
reasonable time frame, little can be expected in terms of the functional credit to be assigned to R&D.
Chetan Gupta
Director of Sales & Marketing
R.G.Destinations
23February 2018

26. hen it comes to the health, we find the best
Whealthcare which gives the best treatment at
affordable cost. And Medical Tourism is an
emerging from the same concept if anybody fails to get the
health services within their circumstances then they need to
get them from other states or other countries. Basically,
Medical tourism is traveling of the patient from one country
to another country to get the medical benefits, and this is
creating a great platform for the policy makers, media
partners and for researchers. The development in these
sectors ultimately takes the nation at top place in all the
sense.
Medical tourism is the global concept, and its popularity is
increasing day by day to help and exchange the prevalence.
Medical Care, Dental care, and Surgical Care are the most
prominent needs of a mankind living on an earth. For
survival, Medical Tourism is the one kind of methodology
used to attain these requirements. The basic theme behind
the medical tourism is to travel across the countries to get
the more benefits by means of medical care, dental care or
surgical care which are not available in their own country.
The main reason behind this is to get the quality treatment,
with affordable cost.
Major Destinations and Effect on Economy
If we focus on India, the major cities like Delhi, Mumbai,
Chennai, National Capital Regions (NCR), Andhra Pradesh,
etc. will be the best medical destinations. High priced
treatments in developed countries force the patients to
search for the alternative destinations to get best treatments
at comparatively low-cost. India is under construction stage
but has few special features which can make India as a
medical hub in upcoming years. Some key features of the
country can add 5 Billion US dollars into the economy by
attracting 1 million health tourists per year. According to
the expert’s opinion, the medical tourism of India will
double by 2020.
Special Features of India
The Surplus talent of health experts, travel and tourism at
low-cost, availability of advanced technology, cost-effective
treatments, tradition and trending market availability, highly
facilitated and well-equipped hospitals, etc. are the special
INDIA:
The World's Foremost
MEDICAL TOURISMMEDICAL TOURISM
Destination
Global Zone
24 February 2018

27. characteristics of the country, which imparts the essential role in promoting India as a global healthcare destination. In
developing countries like India, the healthcare centers or clinics are ready to lower the cost of treatments which directly
influences the economic status of the country. Service quality is also the main part responsible for attracting the more
customers. Quality in terms of services of hospital staff including doctors, nurses towards the patient.
Trends in Medical Tourism
Different types of treatments must be covered under the medical trips such as
organ transplantation, complicated cardiac surgery, cosmetic surgery or
any orthopedic surgery. Also, there is another class as reproductive
tourism which is all about surrogacy, and
in-vitro fertilization.
Things to Discover in India Apart from
Treatment
Besides Medical Tourism, India is famous for
its ancient practices like Ayurveda, Yoga,
and Naturopathy, allopathy with this
country is serving the complete health
package for health tourism. It is said
that Ayurveda is originated in India
for the last few years and it is
different from other health care
systems. People from all over
the world are turning towards
the sub-continent part of
India to get the benefits of
these health practices.
This would be the main
reason to extend their stay
in the country to learn
different things from
ancient culture of India
and use it for self-
employment in their
own country. Along
with learning they can
also visit the various
beautiful places of India
to taste the scenery of
hilly mountains,
historical monuments
and much more.
25February 2018

28. Bringing the New
Age of Corporate
Travel Experiences
From snow-capped mountains of
Himalayas to Deep blue
beaches of Andaman Island and
from globally popular city of Mumbai
to Largest Mangrove delta of
Sundarbans, India is an absolute
tourism epicenter in Asian continent
and our company specializes in
showing best of India to our
prestigious clients with best of the
services and at most professionalism.”
says Saurabh Thakekar the Founder
of the leading travel organization,
Corporate Compass.
Corporate Compass is a subsidiary
Corporate Travel Company under the
root company of Go Travellism. They
provide groundbreaking services for all
corporate travel needs and gives
solutions for all corporate travel event
schemes. The organization started their
voyage with the concept of organizing
corporate adventure tours. Currently,
they have full-fledged devoted team
members, who organize the
groundwork for Adventure, MICE &
Training program.
Since its establishment,
CorporateCompass has successfully
operated all contracted programs,
delivering the full range of services to
its clients, while trying to bring
innovative ideas to the table in order to
exceed expectations. Their adept
services cover every aspect of the
program development and execution
from the earliest planning stage up to
the final day of the event.
A Dedicated Visionary
With over 10 years of rich experience
in the field of traveling, the dynamic
young trailblazer, Saurabh Thakekar,
Founded Corporate Compass that
introduces a new dimension in the
domain of the corporate travel. Since
his childhood, he had always been a
bright student and he ranked the SSC
examination. He chose science for his
higher study but then he realized that
he doesn’t want to be a doctor or
engineer. His love towards Wilderness
and Adventure made him focus more
on scoring exotic experiences of life
than to score a handsome package. So,
he preferred a completely different
subject like Zoology and completed his
graduation in the same.
He is an entrepreneur totally passionate
about living & promoting the off-beat
tourism experiences across all clientele
segments like students, families, youth
and corporate. Saurabh states, “Having
started the company at a very early
stage, I have been fortunate enough to
understand the mindset of a vast gamut
of people and also the shift of industry
from Tourism to Travellism. This is
exactly what I personally love and
could clearly see the future, in.”
Travel Around with Innovative
Services
Corporate Compass undertakes
complete planning and execution of
different corporate tours and incentive
holidays. They plan tours to all the
major holiday destinations across India
and Indian subcontinent. They conduct
many offbeat corporate getaways to
unexplored locales within the country.
In India, they provide flight and train
Saurabh Thakekar
Founder
“
26 February 2018

29. Our passion is to deliver in utmost satisfaction of our clients
rather their success. That makes us one of the leading DMC
in India with more than 10 years of experience in tourism.
bookings, hotel stay arrangements,
Corporate Cruises, Gala Dinners &
Theme Parties, Merchandising &
Branding, and overall logistical
support. They mainly believe in
making business travel a hassle-free.
“We are amongst the top 10 companies
who laid the foundation of adventure
industry in India with 100% safety
record in different sort of adventure
sports & activities. We are proud to
maintain this record because of our
certified technical team of trainers and
adventure leaders.” Saurabh asserts.
Different Strategies to Enrich Clients
Base
The organization’s dynamic team
leaders believe that Corporate
Compass is one of the prominent
corporate travel companies in India
which provides Corporate Travel
solutions Corporate Adventure,
Corporate Team Building & Training
and Corporate MICE– all under the
one roof that gives them an edge over
other corporate tour operators.
Travel organization can help travelers
to get the most out of their vacation,
booking them for unique opportunities
on a complete trip and allowing
travelers to get a fuller experience of a
pleasurable itinerant. These Corporate
Compass’s strategies help them to
maintain vast difference from their
competitor. The organization gives
important following things are -
· Fulfillment of each and every
objective/requirement
· Exclusivity, creative alliance and
measurable return on investment for
event
· Companies meeting, incentive tour,
conference or event to be the best &
memorable
· Professional, experienced, cost-
effective, responsive, innovative
and most importantly reliable team
of domain experts
Corporate Compass is the First
Choice for Corporate Travelers
Corporate Compass offers additional
support for business travelers who
need to visit foreign shores. Travelling
for work to another country can get
frantic and apart from flight bookings,
hotel arrangements, and airport
transfers, they also offer foreign
exchange facility, help in the visa
application process, and serve suitable
travel emergency insurance options.
The organization is catering quality
learning & experience to their clients
so they get back their offices with new
values and motives which are in line
with the organizational goal.
The company executes their outings in
three phases,
Ÿ Understand the Need
They speak to the stakeholders and
understand their learning needs. They
co-create there learning interventions
with their clients and understand the
need in-depth, analyze it from every
angle possible.
Ÿ Program Execution
They finalize the learning design and
facilitate a learning environment for
their learners. The methodology of
each program may vary depending
upon the need. Travel industry experts
are one of the best in experiential
learning sector. The company takes
utmost care of participant’s safety and
delivers high energy learning programs
which are full of entertainment, thrill,
and excitement.
Ÿ Assessment
Any outbound is incomplete without
any debrief. Debrief is an eye opener
where facilitators having vast
knowledge ask the participants
program related questions. They take
out the learning’s and connect them
with the identified needs and track the
agreed learning objectives as a separate
assignment.
Future Vision
As a leading travel organization,
Corporate Compass is continuously
providing integrative & innovative
travel solutions towards their clients.
They always have the proactive and
holistic approaches towards new
corporate travel opportunities. They
aspire to become the pioneer corporate
travel events organization globally.
They are presently leading the higher
position in MICE tourism through their
constant innovation & enrichment, and
are creating unique & value for money
travel experiences for their clients by
keeping associate’s satisfaction on top
of their mind.
THE
CORPORATE
TRAVELMANAGEMENTCompanies
1 Most
Trusted
“ “
27February 2018

32. 30
Bon Voyage
February 2018

33. 31February 2018

34. Destinations
Gateway:
Delivering Exceptional
Travel Services
India is the world’s tenth largest
business travel market and is
likely to clock the fastest growth
in this segment in the next five years.
Business travel spending is expected to
treble until 2030 from $30 billion in
2015. There are many companies
offering corporate travel management
in their service portfolio, however,
very few of these have a specialized
focus in this segment. This can be
attributed to the high level of risk and
credit period involved in dealing with
corporate companies in India. With the
growth of this segment, more players
are entering the domain.
Destinations Gateway is an
organization committed to provide a
range of travel products to its
customers in an innovative and cost
effective way. The company was
formed with a vision to be regarded as
the best and most sought after
Corporate Travel Management
Company, delivering superior returns
to its stakeholders. It has a dedicated
team of experienced travel
professionals, who strive to provide
highest quality of customer service,
ground operations and overall
assistance to its valuable customers. It
works closely with its clients to
optimize their expenditure and manage
complexities of business travel, while
addressing the needs and expectations
of the travellers. Its core services have
a presence across the travel spectrum.
A Responsive Leader
Destinations Gateway (DG) came to
existence as a private limited company
th
on 6 January, 2013 under the
perceptive leadership of Vivek Nigam,
the Founder and Managing Director
of the company. His inspiration to start
a business stemmed from a burning
desire to work for himself, to find pride
and fulfillment and to reach the place
as a businessman that once his
grandfather had.
He was always passionate about
travelling and started his career as a
travel consultant in 2004. He worked
his way up to the management level,
gaining valuable insight about the
industry working in different travel
companies. In 2008, he went to Oxford
to pursue a Master’s degree in
International Tourism Management.
After the completion of his studies, he
struggled to find good opportunities in
the U.K travel industry and faced
rejections from everywhere. He had to
change his domain for survival and
started working in financial services.
This went on for nearly two years and
he continuously hoped that he’d find an
opening back in travel because that’s
where his true passion was. He had
thought about starting his travel
business a lot of times but couldn’t
move forward in that direction. When
Vivek Nigam
Founder & Managing Director
Meera Harjot
Director
32 February 2018

35. We take great care to ensure high quality
services and customer satisfaction at all levels
he finally took the leap, he received
complete and unconditional support
from his family who has always
backed his idea of becoming an
entrepreneur.
Providing Matchless and
Unforgettable Experiences
As opposed to selling packaged tours
with common inclusions while
competing on price, team DG develops
a repertoire of unique experiences and
special access. For them, it is all about
selling experiences. The more unique
they are, the more value
they add and the more
differentiated they
become. This practice is
underlined by the fact that
they don’t sell deals, they
sell their expertise. Each
team member has detailed information
about the destinations they promote
which is used for creating a unique and
memorable experience for every guest
they cater to.
They show their customers behind the
company. They believe that people buy
from people. Travel is a service-
oriented industry and a face is always
more trusted than a machine. They use
this simple human psychology to show
their customers the amount of effort
they put in to make a good trip for
them, and are always appreciated for it.
The company’s USP is the passion and
expertise of its destination specialists
which it uses to make its customers’
holidays memorable.
Each team member has a proven track
record in their area of expertise and
they are always available to provide all
kinds of assistance to the customers
and ensure that they have an
unforgettable holiday experience. The
company’s network of associate offices
are constantly engaged in contracting a
range of travel products to provide
value added services to its clients such
as hotels, ranging from a budget
accommodation to five-star property,
sightseeing tours, transfers, and
excursions in exotic destinations
around the world. It ensures that its
customers get the most competitive
rates in the industry, and are provided
with an exceptional service. Corporate
travel management is its flagship
service. It has a unique approach to
strategic account management that
helps the companies take the stress out
of business travel.
Future Plans
The company aims to be involved in
all aspects of a traveller’s cycle and is
learning from collective consumer
behavior to deliver intelligent
recommendations to enhance their
travel experiences. Keeping up with
the millennial generation of travelers,
it will soon launch its corporate
mobile app to engage them. It
has already done the soft launch
of its travel services platform
yatrapartners.com which brings
together social network and
travel.
Destinations Gateway plans to expand
its operations, starting with an
increased focus on ancillary services
such as visa assistance, travel
insurance, forex and others. It also
plans to open more profit centers in tier
two and tier three cities.
THE
CORPORATE
TRAVELMANAGEMENTCompanies
1 Most
Trusted
“ “
33February 2018

36. Empathy
Relocations:
Leveraging Versatile
Travel Experiences
C
orporate travel is ever-
evolving. The mobile world
has transformed the
expectations of an always-connected
traveler, who demands super
convenience, personalization, and
speed of use in every aspect of their
travel booking. With travel becoming
more and more accessible for leisure
travelers, and more regularly necessary
for the corporate traveler, these
boundaries of expectation have started
to merge.
A distinguished organization,
Empathy Relocations is widely
known for offering an extensive range
of expatriation services with utmost
care and focus on client’s relocation.
Empathy Relocations, provides
bespoke and end-to-end relocation and
consulting services to their esteemed
multinational clients and their
employees.
Founded on the core of understanding,
Empathy Relocations is a place where
each and every detail of an expat’s
need is understood and analyzed to
create a one-stop delivery of
multifaceted services. They ensure that
work objectives never take a back seat
for their clients. It has a dedicated team
of inter-culturally trained Empathy
Relocation experts, who understand
every nuance of a traveler’s concern,
whether it is the food on the table or
the transport to the office. In short with
Empathy Relocations, the experience
of this majestic county stays…
Incredible!
The Organization Starts their
Voyage with Experience
The spirit of “Atithi Devo Bhava” gave
birth to Empathy Relocations. As the
name suggests, empathizing to
understand the feelings of the other.
Before starting out, the company has
taken multicity surveys to capture the
detail of an expat’s experience. They
understood how difficult it was for an
expat to traverse these diverse and
multi-lingual countries. Corruption and
bureaucratic bottlenecks not only
discouraged inflow but also tarnished
the image of India. Once the research
was complete, Empathy Relocations
created a vast array of services that
could be customized according to the
taste and need of each client. And the
result is thousands of smiles they have
earned in a short time span.
An Ingenious Businesswoman of
Empathy Relocations
With a vast experience in the Corporate
Travelling, the Managing Director of
Empathy Relocations, Samriddhi
Kumar has scrutinized and
transformed hospitality experience for
a variety of professionals around the
world. She has blossomed as a logistics
professional by interacting with clients
from various cultures. The results of
Samriddhi efforts have been a steady
rate of retention of the company’s
clients and an impressive global
Samriddhi Kumar
Managing Director
34 February 2018

37. We aim to do everything possible to ensure relocation
of our clients at the right destination at the right
cost and the right time
feedback for the company. Knowledge,
after all, is power and she has made
sure it drives every aspect of their
service delivery.
Offering Unique Services to Satisfy
Clients Needs
Empathy Relocations is a one-stop
shop for all Immigration related
information and exigencies. Especially,
they cater to most of the FRRO
formalities in a consulting capacity.
Once the expat deplanes they are there
to guide them to the best
accommodation facilities and furniture
rental services. Their disciplined fleet
management team ensures hassle-free
leasing of cars and safe transport
through verified drivers.
Hospitality is not just a bland
transaction of money. It can be an
incredible exchange of emotions,
feelings, concerns and happiness. The
global citizen wants more than a
rehearsed smile to feel welcomed. At
Empathy Relocations, they monitor
global cultural trends continuously and
understand the ground realities of
living in India. “When such knowledge
is combined with the spirit of
compassion and empathy the result is a
blissful period of stay. It’s the emotion
that counts in the end.”- asserts
Samrridhi.
The company believes that the
uncertainties of the economy or
operational inefficiencies should not
pinch the client’s wallet. Their strict
operations minimize human error and
cost to the client. Furthermore, the
team of experts has been well-trained
to handle escalations of all nature,
especially in a country which is foreign
to their clients. They ensure that the
client never feels abandoned, no matter
what happens. After all, they have
come to build a home away from
home.
Exceptional Strategies to Enrich
Client Experience
Transparency and strict quality control
are the pillars of top quality service
provided by the team members.
Transparency is ensured at each step by
enabling IT into billing services and
supporting the client through various
contact channels. Furthermore, best
industry practices were applied to
foster trust in the client. The quality
control was ensured through IT-
enabled software’s and standard
operating procedures. Nothing is left to
chance.
Future Advancement
The company surveyed that, 10 million
tourists flocked the Indian shores last
year and the figures continue to grow,
backed by massive FDI inflows. India
is on its way to become an Asian
superpower. They have managed to
find a respectable 40th position in the
UNWTO rankings. Despite all this
inspiring development, the hospitality
sector continues to be highly
unorganized. The Delhi NCR region
has gained recent notoriety for a spike
in crime and pollution levels.
According to their statewide surveys,
the organization discovered that an
international tourist finds it difficult to
trust the hosts and especially, the
middlemen who fleece the gullible
expat. This is where the experts from
corporate travel world could unite with
the government to ensure stricter
guidelines and monitor to further
organize the industry.
Thus, Empathy Relocations envision to
provide transparent, affordable and
efficient relocation solutions
throughout the country for all inbound
travelers with a special emphasis. They
are not only enhancing the cultural
exposure of the clients but also
engaging in various communities, in
order to benefit the local art and
handicraft artists of the country and as
a Corporate Social Responsibility,
Empathy Relocations contribute in
uplifting the Indian Handicraft
Industry.
THE
CORPORATE
TRAVELMANAGEMENTCompanies
1 Most
Trusted
“ “
35February 2018

38. As India is one of the largest fastest growing economies in the world, it has seen a steep rise in investments
for the Travel and Hospitality Industry not only from the Indian investors but from the overseas. There are
several international hotel groups expanding their operations in India so the number of hotels have
increased in large numbers in all the categories including in tier 1 -3 cities. While the growing economy of India and
unsaturated hospitality and travel market has best of opportunities for the investors, fierce competition between the
stand alone hotels and increasing numbers of hotels have also impacted on revenues of existing and upcoming
hotels.
In 2015 India was the fastest growing economy among the BRICS countries and its travel and tourism sector
contributed Rs. 8,309.4 billion which was around 6.3% of the GDP. As per the forecasts from the industry experts
the travel and tourism sector is expected to contribute in even greater numbers in future which continues to grow in
all aspects. At the same time when the opportunities in Travel and Hospitality industry are growing, it is facing real
challenges in terms of sustainability in the market of fierce competition. Best resources available are in very limited
numbers who have the potential to drive an organization to success and same is divided in uneven ratios across the
industry. That has impacted the business prospects of several pre-existing and upcoming projects and now the lead
time for the breakeven cost recovery has significantly increased due to market unpredictability in the hospitality and
tourism sector. Recent growth in cases of violence against women and increased issues of north east as well as
Kashmir crisis has impacted a lot in decreasing nos. of tourist from across the world. At the same time political crisis
in almost all regions of the world has fueled the decrease in tourism in different parts of the world.
In the other hand make in India program of the BJP government has encouraged people from across the industries
for the investments in different sectors, and alongside the hospitality industry has also seen a consistent growth in
opening of low budget standalone hotels along with brands such as OYO Rooms, Bloom Rooms etc who have a lot
to offer in very economical pricing. This has increased the competition among the hoteliers and at the same time has
provided numerous options for the customers. Increasing numbers of the hospitality and tourism projects has also
given rise in terms of the job opportunities the people (students) and in turn is contributing increase in business for
several related industries as the demand has increased in a very large scale. Hospitality and tourism sector has seen
severe demographical changes in past 10 years, as now the investors are not only making investments in urban areas
but also in lesser known small town and remote areas where the guests can have entirely different experience of their
lifetime. There’s a continuous growth in adventure and sports tourism in the country in the field of Mountaineering,
stream watersports, paragliding and motorbike rallies in mountains etc. This has also not only increased the
36
The Growing Industry
February 2018

39. Manish Kumar Jha, Manager
Procurement – HES, at Triguna
Hospitality Ventures (India) Pvt Ltd.
Manish comes with an extensive
experience of 13+ years in
Strategic Materials Management
which includes functions of
Procurement (Global/Domestic),
Inventory Management, Logistic
Management, Contract
Management, Forecasting,
Budgeting, Customs clearance,
Import and Export Procedure,
Preparation of SOP’s Guidelines,
Audits and various level of liaison
with government authorities
related to customs, DGFT etc.
opportunities for the entrepreneurs but also the working communities across the country thereby contributing in the
growth of the country’s GDP.
India is one of the best tourist destinations of the world with locations known for its beauty, historical importance and the
environment which have been attracting the travellers from across the world for centuries. Now the governments (state
and central) along with the private organizations have started developing several locations with regional and historical
importance which is proving to be a great success among a section of international travellers who visit India for
exploring the fabled traditions, culture and history of the places and people. However, such developments have
provided with the opportunities for the locals and under privileged people of the areas it has also impacted upon the
culture and old traditions and environment of several areas. Hill stations are commercialized to an extent in the country
that, urbanization has started taking toll on the environment and the people in a way that the places have started losing its
own charm, natural essence which it was once known for.
In a nutshell, there’s a considerable growth in opportunities in Travel and Hospitality sector which has contributed in
several socio-cultural, environmental and economic changes in both good and bad ways, which in turn needs to be
balanced for the wellbeing of all concerned including people, environment and economic growth of the region. There is
need of the well-organized governance by the authorities concerned, focused in preserving the essence of the very
objective of sustainable growth and same shall be expected by the organization’s and people involved in the activity
related to the Travel and Hospitality Industry.
Manish Kumar Jha
Manager Procurement
37February 2018

42. HAW Travel
Management:
Specializing in Inbound
and Outbound Tourism
Every trip is a special emotion.
Experience it with HAW
Holidays”
HAW Travel Group, a Destination
Management Company caters to B2B
sector a company based on this idea to
create personalized services and has
started gaining momentum in the
hospitality industry. The company has
created high deliverance standards
which are the key for them to stand
apart in industry which is surrounded
by stiff competition. Every member of
HAW is ruled by an undying urge to be
the best amongst the best. Journey with
HAW Travel unravel a company that
has a prestigious history and a very
promising future.
Along the way allow them to introduce
you to their different entities,
independent and yet functioning as one
whole. There is no better way to
discover the world but with HAW
Group. HAW Group is one stop
hospitality organization which
supersedes many services options
offered by other.
The Company works with Travel
Agencies to provide them with
authentic information, details and the
best deals and packages from Tourism
boards and service providers whom
they associate with to deliver the
following products:-Hotel rooms,
shuttles, airport transfers, international
packages, educational tours, sporting
events, Dealers meet, concert tours,
School trips and conferences, Trekking
tours, Eco tourism, Spouse programs
and Customized tours..Etc”
Destination HAW caters to below
destination
AUSTRALIA, INDONEASIA ,
SINGAPORE , HONG KONG,
MACAU, PHILIPPINES, CHINA ,
VIETNAM, CAMBODIA,
THAILAND, MALAYSIA SRI
LANKA, MALDIVES, MAURITIUS,
SOUTH AFRICA, DUBAI, EGYPT,
JORDAN, OMAN, MUSCAT, DOHA,
ALMATY, RUSSIA,
TASHKENT,EUROPE, USA, and ALL
INDIA.
Creative Minds of HAW Travel
Team HAW is based on strong pillars
who are already veteran in the industry
just to share small brief on their
professional experience. A combination
of young, experienced and energetic
travel enthusiasts started in 2013 with a
small step has turned to a strong team
of professionals duly recognized
worldwide.
HAW is headed by two senior travel
professionals namely, Diwakar Tiwari
& Zeenat Anjum. Both have been an
integral part of the travel industry and
bring with them a combined
experience of 30 years in the
hospitality and tourism industry. They
are responsible for overseeing the
administration, programs, strategic
plan, and marketing plan of the
organization with a goal of increasing
tourism and stimulating economic
development Mr Diwakar Tiwari is
strong pillar to HAW a very well-
known & respected figure in the Travel
industry. Initiating his carrier at very
early stage in 2008 and now handles
the Sales and Marketing all over the
world. He switched from successful
retail carrier to Hospitality industry
“
Diwakar Tiwari
Director
Zeenat Anjum
Director
40 February 2018

43. HAW Group is one stop hospitality organization
which supersedes many services
options offered by other
totally for his passion for travel. He
placed complete confidence in Zeenat
Anjum new venture rendering support
to the company in various ways, which
in turn provided a lot of boost to the
company’s progress. He brings diverse
backgrounds, decades of experience,
and vast professional networks to
HAW – plus an unmatched passion for
the travel industry and advisors.
Besides infusing the spirit of action
and a result oriented work culture
Zeenat is a firm believer in value based
strategies and has created a unique
quality control model of Operational
Excellence. She set the tone and the
vision for their organization, and as a
result the company has risen to levels
of fame. She is also vice president in
Trivium Media a Media marketing
company based in Mumbai having its
branches all over the world and CEO
in RREPS n events a destination
wedding and representation company.
Out of the box Services of HAW
Travel
The pioneer travel organization also
provides some unique services, which
deliver benefits towards their treasured
clients, like Corporate Travel
Management, MICE, Domestic Travel
Plans, International Travel Plans, VIP
Travel Plans, Executive Luxury Travel,
Educational tours, Destination
weddings, Group and Individual Travel
Plans, Camping services, and Cruises
worldwide.
All over the year excursions and
itineraries, (Adventures, Eco-Tours,
Biblical Tours, Cruises, Diving, Sea
Resort Holidays, Ski Holidays,
Relaxation & Spa Treatment Packages,
& Tailored Made Tours)
Inspirational Story of HAW Travel
The immense pressure and stress
involved in today’s corporate economy,
the use of travel management in
corporate company help the business to
reach new heights. Corporate travel
management is vital for the successful
planning and booking of a business
trip, providing peace of mind and
ensuring every aspect of the trip is
covered.
Their aim is to make corporate travel
management more personalized and
seamless. And they do this through
their network of exceptional local
partners that are not only leaders in
their own respective markets, but who
also meet the high operating and
service standards.
Extra-ordinary Strategies of HAW
Travel
“It takes 5 times as much to attract
new customer than to keep an existing
one”
1. Personalize services and offer
relevant products: they keep a close
relationship with their customers which
are key part of building customer
loyalty.
They develop data of customer
information to offer relevant services
or tours that they might not have
known about, but which will excite
them. They pay attention to their
individual needs, requests and
interests.
2. Target customers with special offers:
The more you know about your
customers, the more you can tailor
your approach to each individual. Haw
Travel keeps in mind offer faculties to
each individual and increase relevancy,
which keeps their brand on their
customers’ minds.
Here are some couple of ways you can
go that extra mile for your clients:
Ÿ Pay attention to what your
customers want and make their
issues your issues – be proactive in
addressing them.
Ÿ Isolate potential issues and fix them
before they become problems.
Future Lane of HAW Travel
HAW Travel is a team that creates
unique and socially responsible travel
experiences, providing services beyond
expectations and to strengthen their
position as the leading tourism
company providing quality, creative,
innovative, competitive and socially
responsible services in the region.
HAW Travel visions to be the Preferred
Integrated Travel & Tourism Service
Provider and be the world’s most
trusted and creative Travel
Management Company.
THE
CORPORATE
TRAVELMANAGEMENTCompanies
1 Most
Trusted
“ “
41February 2018

44. Achange of scenery is sometimes just what one
needs to get over boredom or the blues, and being
far removed from a problem or stress often allows
one to look at it through new angle. With the evolution of
the online travel industry, in all its different guises, people
now have a lot more information at their fingertips and the
research process has become a larger, richer part of holiday
planning. At the same time, travel industry providers have
grown exponentially in India, so people now have much
more options than ever. Travelling captures one with a
sense of wanderlust and has a longing for more destinations
to visit, cultures to experience, food to eat, and people to
meet. Travel is seen as a mode of self-realization,
exploration and experiencing different forms of lifestyles.
Leisure travel is no more a product of luxury but rather
considered a necessity to consolidate one's energy. When
people think about travelling, definitions can vary widely.
Solo Trip
This is the perfect opportunity for people to find new
friends from the various places they visit, be it small town
and villages or metro-cosmopolitan cities. Another plus
point of such trip is the cost of travels; food and night stay
in the turns out to be the least. Many solo travelers worry
about the pitying looks of smug couples in French bistros,
or experiencing an overwhelming loneliness. Recognizing
this, travel companies are working much harder to ensure
solo travellers feel relaxed and happy, from hosted house-
party style beach holidays to tours that include convivial
dinners each night.
Road trip
Road trips are not for any sort of advantages rather these
are for experiences. It is the experience to live in the
moment and cherish the journey more than the destination.
There could be some associated advantages and
disadvantages of meeting new peoples on the roads, having
something unexpected, and plans go haywire, associated
risk and adventures etc. As they say that the journey is more
important than the destination, one is likely to visit more
places during the journey. One would stop at newer and less
visited places, would take a detour to visit a place just heard
about from a local or would change the route to include
newer places.
“All travel has it’s advantages. If the passenger visits better
countries, he may learn to improve his own. And if fortune
carries him to worse, he may learn to enjoy it.” – Samuel
Johnson (writer)
Travelling to the Unexplored
India has got many interesting and unexplored places.
Exploring undiscovered destinations will add a life time
memory to the travelogue. Common tourist destinations are
no more in vogue. As people say every place has its own
story, all one needs is to embed that new story and add
some freshness into the lives while manifesting something
new yet raw. The best part about offbeat destinations is that
they are secluded, lesser explored, and make for the perfect
hideout.
Culinary Tours with a Cultural Turn
Whether taking full-immersion cooking courses, hiking
through vineyards and orchards for tastings, scouring new
farmers’ markets, culinary tourists or hunting down the best
urban street food are increasingly fanning the globe in
Travel Trends
42 February 2018

45. search of authentic food experiences. Real food
adventure guided tours, which offer participatory
food and wine pairings, festival dish preparation
sessions and local market visits to check out
seasonal goods are apt for a family gathering. A
better way to understand the traditional rituals of a
destination than through its festival food is through
food guided tours. Much needed twist to a
mundane culinary tour is the best in festive days.
Considering the above travelling aspect, India has
got the variety of destinations to offer. It has the
potential to offer both mainstream and alternative
styles of travel experience. Indian travellers are
moving from packaged tours to becoming the free
independent traveller. Though these independent
travellers constitute a large part of the traveller base
in India, the era of the brick-and-mortar travel
agents is still not dead. With wonderful tourist
spots, diverse topography, varied cultures and
heritage sites in the country, India is one of the
most lucrative options for tourists. The future of the
Indian travel and tourism industry definitely looks
bright with the latest trends prevailing.
43February 2018

46. Kaia
Tourism:
Making a Global Impact in
Travel and Tourism Industry
The travel and tourism industry
in India is one of the fastest
growing industries on account
of many factors such as globalization
of organizations, rising income levels,
and policy & regulatory support by the
government authorities. The tourism
industry in India has also witnessed a
tremendous growth in the area of
Business Travel. Business travel is the
largest segment of travel industry.
Today, India’s corporate travel market
is estimated at no less than US$ 3
billion. Business travel thrives best in a
free and robust economic scenario, and
India is gradually moving in that
direction. With liberalization paving
the way for healthy competition and
business going global, the Indian
traveller too is evolving into a global
traveller.
Corporate travel management in the
current scenario is dynamic and needs
meticulous knowledge of the industry
to ensure the end goal of efficiently
achieving a comfortable, cost effective
and a well-managed travel plan. Kaia
Tourism, a global accommodation
management company, is striving to
give business travellers not just an
altogether visionary and seamless
booking, but also a thrilling travel
experience.
Kaia Tourism specializes in corporate
and personal travel accommodation
and Meetings, Incentives, Conferences
and Exhibitions (M.I.C.E) in India and
worldwide, managing over 100 plus
corporate clients.
In the current trend of consolidation
and use of technology, there is always
a discourse of reducing travel
expenses; but it does not necessarily
mean less travel or stay. Kaia Tourism,
keeping this in mind, provides
individual care, predictability, and
availability 24/7. They manage the
right expectation, provide flexible
cancellation/change policies, and
provide small benefits like early check
in/late check-out at no or minimal cost
most of the time.
The Adventurer
Ajay Anand, Founder and CEO of
Kaia Tourism, started his career at a
very young age of 19 while working
for a travel management company. He
subsequently worked for another three
major travel management companies
and ventured out as an entrepreneur at
the age of 29.
Coming from a corporate travel
background, he realized the presence
of a huge gap and apprehended the
opportunity to support and specialize
in accommodation. As unlike other
travel segments like ticketing, car
rentals and visa’s, hotels were not very
well organized and there were no
Ajay Anand
Founder and CEO
44 February 2018

47. We emphasize on quality of stay and excellence
in service standards to help our customers have a
hassle free accommodation across India
specialized player/company at that
time and what truly inspired him is his
vision to create a very happy
experience and memories for people
who travel for business or leisure.
Ajay set off in the field of travelling
and exploration, right from the age of
19, triggered by a predictable passion
towards the same, with an education
from IATA-Geneva, Switzerland and as
a Trainee Travel Consultant at Balmer
& Lawrie. With his undeniable belief
that travel should offer a fresh
perspective and a renewed energy led
him to set up his own. His aim since
then is to bridge the gap in providing
specialized service for corporates in
Corporate Travel Accommodation.
Travel Around with Innovative
Services
Kaia Tourism Specialize in corporate
travel accommodations in India across
all categories, be it a short stay, long
stay, or residential conferences. On the
leisure front, they are focused to
promote unexplored destinations in
India.
At Kaia Tourism, they emphasize on
quality of stay and excellence in
service standards to help their
customers have a hassle free
accommodation across India. Kaia
Tourism provides attention to each and
every booking. Attention to detail,
individual customer care, and focused
on cost savings, Kaia Tourism is
setting benchmarks but not at the cost
of quality or service and that is their
strength. Moreover, they prompt
customers with driver details before
the pickup from airport to the hotels
and also assign dedicated staff to all
clients to manage their travel
expectations.
“We have created trust and confidence
by delivering the predictability and
expectations of our customers, the first
one is approachability, second quick
turnaround time, then best available
options , the best rates and then deliver
and manage the expectation – these
are qualities why customers book
through Kaia Tourism again and
again,” says Ajay. They are a strong off
line player with strong presence in all
major cities.
Delivering as promised, sending
monthly reports whether they ask or
not with cost savings, being available
to help at critical times of emergency,
and being honest in giving the best
prices as promised, are some of the
exceptional qualities of Kaia Tourism
which makes them a global corporate
travel partner.
Upcoming Endeavors
Making individual business hotel
reservations, booking, and
coordinating group accommodation or
implementing a Corporate Hotel
Programme or Corporate Hotel
Bookings, Kaia Tourism can manage
all the accommodation needs, at the
right venue for a right price.
From national and multi-national
corporates with complex multi-partner
relationships to start-ups with minimal
travel needs, they provide innovative
solutions that save businesses cost,
time and hassle. And give business
travellers exactly what they’re looking
for.
Kaia Tourism aims to be the best
global accommodation management
company born in India and managing
hotels worldwide with locations across
all major global cities.
THE
CORPORATE
TRAVELMANAGEMENTCompanies
1 Most
Trusted
“ “
45February 2018

48. Leo
Travels:
A Complete Travel Agency with
an Extraordinary Personalised
Travel Management Solution
Established in 1980 and serving
the travellers for over last 30
years, Leo Travels is a unique
and dynamic organization. It has
uncompromisingly followed the
tradition of providing leadership,
innovation and creativity in every area
of the travel management. Today, Leo
Travels remains as committed to
service travellers as and when they first
opened their doors.
Leo Travels believes that the steady
growth and intelligent partnerships
allow them to excel in the Corporate
Travel, broadening their expertise into
Luxury vacations and representations
in India. Leo travels is an IATA
approved agent, and is a member of
Travel Agent Association of India
(TAAI), Travel Agents Federation of
India (TAFI), American Society of
Travel Agents (ASTA) and United
Federation of Travel Agent Association
(UFTAA).
An Accomplished Leader
Sharmila Mehta, CEO at Leo Travels
brings over 32 years of travel industry
and business experience. She is a
driving force for her firm’s business
strategy and growth. Her industry
experience and hands on approach saw
the company soon make a niche in the
market for Quality business and she is
the one responsible for Travel
Technology, Marketing & Business
Development etc.
Having worked with the GSA of
Lufthansa German Airlines for 12
years gave her the necessary
understanding she needed while
dealing with clients, suppliers and
handling their most important asset, the
team. Today, thirty years later,
Sharmila is very proud of her
company’s success, which was
founded on the principles of integrity,
service, expertise, and reliability.
“My passion for travel was fostered by
my early travels world over as a child.
I have enjoyed creating unique travel
experiences for a range of customers
ever since I started working. As the
person responsible for the day to day
running of the business I endeavor to
ensure my genuine love of travel, food
and music and interest in the world,
combined with a drive to provide the
best service and experience to all our
customers, is reflected in all of us here
at Leo Travels. I enjoy seeking out new
and unique places to visit, hotels to
stay, restaurants to visit and music
venues that are unique to each place,”
asserts Sharmila.
The Outstanding Services and
Facilities
“Each client is unique in character
and has special requirements.”
Leo Travels is more than a travel
Sharmila Mehta
CEO
46 February 2018

49. As your travel partner, we take care of our business
so you have an easier time taking care of yours
agency. They are a business partner, a
friend, and a community resource.
They say, “Our success comes from the
success of our customers, their
businesses, and the local economy and
integrating ourselves into these key
areas, we help ourselves by helping
others first.”
Leo Travels is a distinctive and self-
motivated Travel Management Team
whose knowledge & expertise,
professional approach, cost effective
solutions and world-class service have
enabled them to innovate personalized
solutions to suit every client’s travel
needs.
The organization has promised some
advanced benefits, which can help their
treasured clients to explore the world
without any issues. They are
proffering amenities like- flights and
car booking, normal and luxury hotel
booking, international rail services,
sightseeing, creative fares offer,
Business travel insurance, Visa &
Passports applications, and Airport
assistance services. They also provide
Online itinerary checks, 24/7
emergency assistance, Business travel
account, Traveller profile storing and
management, Senior travel consultants,
Travel policy consultancy, creation,
and management, Summary reports,
Staff tracking and analysis, Email
inquiry system and many more.
Why Choose Leo Travels ?
Our experience! Our attention towards
detail, curated hotels, bespoke
experiences. We create bespoke
itineraries for each individual keeping
in mind their likes and dislikes,
budgets, age and passions. From
Cruises to Antarctic expeditions, from
the four seasons brand to small
boutique hotels, our clients are mainly
repeat clients that come back for more!
One size does not fit all at our
company! Leo Travels’ USP is a
personalized service because of the
care the company takes in ensuring
their clients company’s individual
requirements are met with the utmost
professionalism and care.
The Exceptional Strategies of Leo
Travels
Positive attitude, always giving their
clients more than they expect, high
quality of service standards and
personalized business plans for each
client are some of the strategies and
qualities that Leo Travels have and
implement. This ensures that the
company has clients with them who
have been with Leo travels for over 3
decades. And now thirty years later,
Leo Travels is proud of them, which is
founded on the principles of integrity,
service, expertise, and accountability,
with trusting clients who actively
recommend it to others.
The Future Vision
After launching a new vertical an year
ago - Leo Luxury Escapes, Leo Travels
is now introducing new verticals with
luxury travel , cruises , representations,
women only tours, senior citizen
specials etc. which is an exciting new
expansion, besides core strength and
experience in corporate travel
management.
THE
CORPORATE
TRAVELMANAGEMENTCompanies
1 Most
Trusted
“ “
47February 2018