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Communicating Effectively
Across Generations
5/26/2022
High School…
• What did you wear?
• What was your favorite show?
• Favorite album? Song? Artist?
5/26/2022 www.greenspacetx.com
Generations
Pop Trivia
What ship ran aground on the shore of “an uncharted desert isle”
marooning its crew on “Gilligan’s Island”?
• S.S. Gilligan
• S.S. Mariner
• S.S. Seaman
• S.S. Minnow
Pop Trivia
What style of shirt did the Grunge movement make popular during the
1990s?
• Rugby
• Tuxedo
• Flannel
• Polo
Pop Trivia
Tony Manero was a character in which well-known 1970s hit movie?
• Red Dawn
• Saturday Night Fever
• Kramer Vs Kramer
• Rocky
Pop Trivia
Who is Jack Shephard?
• A space commando
• A farmer participating in a sheep contest
• A neurosurgeon lost on an island
• An Italian plumber
Pop Trivia
One of the most popular sitcoms of all time, in which year did Friends
premier on NBC?
• 1999
• 1994
• 1990
• 1997
Pop Trivia
Recorded in 1964, which Beatle’s hit song has the lyric – “You know I
work all day to get you money to buy you things”?
• We Can Work it Out
• I Want to Hold Your Hand
• Can’t Buy Me Love
• A Hard Day’s Night
Pop Trivia
• During the 80s, everyone wanted a pair of Ray-Ban Sunglasses. What
film helped to start this trend?
• Top Gun
• The Godfather
• Lethal Weapon
• Dirty Harry
Workforce Demographics
Defining a Generation
• Formative Years
• Coming of Age Years
• Cohort Affect/Defining Events
Baby Boomers
Baby Boomers
• Results-driven
• Self-focused
• Good team players
• Service oriented
• I am what I do
• Believe rules should be obeyed unless
contrary to what they want
• Status symbols
• Work hard & long hours
• Expect loyalty from those they work
with
• Want immediate gratification and are
indulgent
• Willing to go extra the mile
• Relationship building is important
Generation X
Generation X
• Independent
• Training/learning focused
• Seek work/life balance
• Open communication regardless of
position
• Want lots of options
• View technology as a way to control their
lives
• Self-reliant
• Technologically savvy
• Learn quickly
• Embrace diversity
• Value control over their time
• Respect production over tenure
Generation Y
Generation Y
• Self-confident
• ‘Facebook’ generation
• Open to feedback
• Seeking personal fulfillment through work
• Outspoken
• New challenges
• Technologically savvy
• Learn quickly
• Want meaningful work
• Like working on a team
• Continuous learning
Communication
Silent Baby Boomer Gen X Gen Y
•Logical, direct,
formal, correct
grammar
•Are private by
nature
•Results orientated
• Don’t waste their
time
•Utilize their
competencies
•Recognize their
longevity
•Personable,
involved
•Ask for ideas,
opinions
•Be open & direct
but not controlling
•Expect to be
pushed for details
•Recognize the
hours they have put
in
•Open & constant
despite position
•Email
•Keep them in the
loop
• Informal yet direct
and straightforward
•Don’t waste their
time
•Results oriented
•Acknowledge their
competence
•Personable, intimate
•Do not be
condescending
•Use technology
•Expect quick reply
• Positive
•Link goals to team
success
•Acknowledge their
value
Motivating the Mix
5/26/2022 www.greenspacetx.com
Teamwork
• Understand perspectives
• Ask questions
• Know your team
• Be respectful
• Focus on similarities
Conclusion
• Action Plan
• Start
• Stop
• Keep
• Best Practices
• Questions

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Communicating Effectively Across Generations

  • 3.
  • 4. High School… • What did you wear? • What was your favorite show? • Favorite album? Song? Artist?
  • 7. Pop Trivia What ship ran aground on the shore of “an uncharted desert isle” marooning its crew on “Gilligan’s Island”? • S.S. Gilligan • S.S. Mariner • S.S. Seaman • S.S. Minnow
  • 8. Pop Trivia What style of shirt did the Grunge movement make popular during the 1990s? • Rugby • Tuxedo • Flannel • Polo
  • 9. Pop Trivia Tony Manero was a character in which well-known 1970s hit movie? • Red Dawn • Saturday Night Fever • Kramer Vs Kramer • Rocky
  • 10. Pop Trivia Who is Jack Shephard? • A space commando • A farmer participating in a sheep contest • A neurosurgeon lost on an island • An Italian plumber
  • 11. Pop Trivia One of the most popular sitcoms of all time, in which year did Friends premier on NBC? • 1999 • 1994 • 1990 • 1997
  • 12. Pop Trivia Recorded in 1964, which Beatle’s hit song has the lyric – “You know I work all day to get you money to buy you things”? • We Can Work it Out • I Want to Hold Your Hand • Can’t Buy Me Love • A Hard Day’s Night
  • 13. Pop Trivia • During the 80s, everyone wanted a pair of Ray-Ban Sunglasses. What film helped to start this trend? • Top Gun • The Godfather • Lethal Weapon • Dirty Harry
  • 15. Defining a Generation • Formative Years • Coming of Age Years • Cohort Affect/Defining Events
  • 17. Baby Boomers • Results-driven • Self-focused • Good team players • Service oriented • I am what I do • Believe rules should be obeyed unless contrary to what they want • Status symbols • Work hard & long hours • Expect loyalty from those they work with • Want immediate gratification and are indulgent • Willing to go extra the mile • Relationship building is important
  • 19. Generation X • Independent • Training/learning focused • Seek work/life balance • Open communication regardless of position • Want lots of options • View technology as a way to control their lives • Self-reliant • Technologically savvy • Learn quickly • Embrace diversity • Value control over their time • Respect production over tenure
  • 21. Generation Y • Self-confident • ‘Facebook’ generation • Open to feedback • Seeking personal fulfillment through work • Outspoken • New challenges • Technologically savvy • Learn quickly • Want meaningful work • Like working on a team • Continuous learning
  • 22. Communication Silent Baby Boomer Gen X Gen Y •Logical, direct, formal, correct grammar •Are private by nature •Results orientated • Don’t waste their time •Utilize their competencies •Recognize their longevity •Personable, involved •Ask for ideas, opinions •Be open & direct but not controlling •Expect to be pushed for details •Recognize the hours they have put in •Open & constant despite position •Email •Keep them in the loop • Informal yet direct and straightforward •Don’t waste their time •Results oriented •Acknowledge their competence •Personable, intimate •Do not be condescending •Use technology •Expect quick reply • Positive •Link goals to team success •Acknowledge their value
  • 23.
  • 26. Teamwork • Understand perspectives • Ask questions • Know your team • Be respectful • Focus on similarities
  • 27. Conclusion • Action Plan • Start • Stop • Keep • Best Practices • Questions