Seller Onboarding - Day 1 content

2. Objective
• Introduction
• About Flipkart
• Our Vision
• Our Mission
• Our Values

7. Flipkart went live in 2007 with the objective to make books easily available to anyone who has
internet access. We are present across various categories including movies, music, games,
camera, mobiles, computers, health care, personal products , home appliances and electronics
and still counting....
Being a leading e-commerce player in the country, our success is largely due to the obsession with
proving customers a memorable online shopping experience like cash on delivery, 30 days
replacement policy , EMI options free shipping and great prices that we offer.

11. Vision
Our vision is to set standards in the online industry
and to be a benchmark as far as “Customer
delight” is concerned.

12. Mission
Our Mission is to provide a delightful Customer
experience

13. Values
• Customer Obsession
• Ownership
• Honesty
• selflessness
• Communication
• Innovation

14. Flipkart Marketplace
Overview

21. Customer Policy

22. Objective:-
By the end of this module we will be able to understand:
• Benefits of being a flipkart customer
• Customer policy
• Various payment options
• Cancellation Policy
• Return Policy
• Refund policy
• Wishlist

23. Superb Online
Experience
30 days replacement
policy
Free Shipping
Round the clock support
Cash on Delivery
Great Prices
Benefits of Being a Flipkart Customer

24. • Payment Policy
• Cancellation Policy
• Returns Policy
• Refund Policy

26. Payment Details storage

31. Summary
Now we understood what are
➢ The benefits of being a flipkart customer
➢ Customer policy
➢ Various payment options
➢ Cancellation Policy
➢ Return Policy
➢ Refund policy
➢ Wishlist

32. Quiz!
Pick Your Color

33. Red
Pick your Color…
BlueGreen
YellowPurple
Next

34. List any 4 Payment options available for our customers.
»Payment Options Available to our Customers are:
» CC, DB, American Express & Net Banking
» Cash/Card on Delivery (COD) – maximum order value Rs.50,000.
» Credit Card EMI.
» E-Wallet
» E-Gift Voucher
Back

35. For Online Payment: Amount is refunded
back to mode of payment in _________
Working Days.
7-10 Working days
Back

36. How do we approve a marketplace order?
Back
Order
Approval
Postpaid
Automatically
After Manual verification
Prepaid Automatically after
Payment

37. Give super categories for these categories
Office
Supplie
s
Sports
&
Fitness
Personal
&
Healthcar
e
Appliance
s
FMCG, Books & Media Lifestyle
Electronics, Kitchen and
Healthcare Appliances
Back

38. Common Marketplace Abbreviations
FSN ____________________________
RTO ____________________________
SRM _____________________________
SLA _____________________________
SNAD _____________________________
Flipkart Serial Number
Return to Origin
Seller Relationship Management
Service Level Agreement
Significantly not as described
Back

39. Seller Lifecycle

40. Sign up & In
verification
Seller Life cycle
Registration
Listing &
stockfile
creation
Activation
Order
Lifecycle

41. How to register?( Registration Stage)
Seller can search on google
Seller can click here to register

42. Click here to login as seller

43. Registration

44. Registration Cont.

45. Verification
Seller can click here for email verification

46. Seller Login Page
Seller can login and start selling

47. Listing
Seller has to sell a new product not
listed with flipkart
Seller can add a product already
listed with flipkart

48. Listing Cont.
Seller has to download the catalog fill it and upload it again

49. Quality Check
if seller wants to do some changes on the
catalog,they can save it and work on it
later
Once the seller has updated everything on the catalog file they
can sent it for QC check

50. Stock Updation
Once QC is approved seller can click on start selling and update the
stock count,SKU Id and shipping fee

51. Stock Updation
Seller can update the above details and click on start
selling

52. Activation
Once seller updates all the details his account & documents are verified
by Flipkart central onboarding team post which the BD approval field is
changed to approved and seller account goes live on flipkart

53. Order Lifecycle
Customer
places an
order with
seller x
Confirmation
Required
from the
seller
Item
Markdispa
tched and
shipped
Item
marked as
ready to
be shipped
Item
delivered

54. Categories, sub-categories and Verticals
for sellers

55. Super Categories
BGM
Soft lines
CCC

56. Sub Categories
Home &
Kitchen
Leather &
travel
Health &
Beauty
Pens &
stationery
Clothing
Mobile &
Camera
Baby Care
& toys
Home
Furnishing
Household
Sports &
Fitness
Eyewear &
Accessories
Jewellery
Books &
Media
Computers
& Gaming
Home
Decor

57. Home and Kitchen
Home and Kitchen Appliances
• Vacuum Cleaner
• Mixer Grinder and Juicer
• Water Purifier
• Pop up Toaster

58. Leather and Travel
Luggage and Travel
• Safety Lock strap
• Neck pillow eye shades
• Backpack
• Swiss Knife
• Bottle
Bag and Fashion Accessories
• Bag
• Hand Messenger Bag
• Belt
Watches Clocks and Accessories
• Table clock
• Watch

59. Pens and Stationery
School Supplies
• Water Bottle
• Diary Notebook
• Bag
• Pens
Office Supplies and accessories
• Desk Organizer
• Swiss Knife
• Mug/Marker/Highlighter
• Punching machine
Art Supplies
• Color pencils
• Canvas
• Sketch Pens

60. Health and Beauty
Bath care and Fragrance
• Combo gift set
• Face wash
• Perfume
• Deodorant
• Bath salt
• Bath Towel
Eye and Lips Cosmetics
• Kajal
• Eye Liner
• Lip balm
Skin Care
• Manicure Kit
• Facial Kit
• Moisturizer cream
• Anti ageing

61. Health and Beauty Cont
Health and Beauty Device
• Glucometer
Hair and Oil Care
• Shampoo
• Hair color
Sexual Wellness
• Condom
Shaving and Women Hygiene
• Shaving
Face and body cosmetics
• Makeup Kit

62. Mobile and Camera
Mobile phone and tablets
• Battery Charger
• Memory Card
• Cases Cover
• Stylus
• Headphone
• Cleaning Kit
• Battery
• Speakers
• Security Software
• Power Bank
• Mobile Skin
• Mobile
• Headset
• Data Cable
• Screen Guard
• Tablet

63. Mobile and camera Cont
Camera and Accessories
• Memory card
• Headphone
• Headset
• Data cable
• Screen Guard
• Camera

64. Clothing
• Accessories
• Bottoms
• Innerwear and beachwear
• Suits and sets
• Tops

65. Baby Care and Toys
Toys
• Vehicle pull along
• Board Game
• Remote Control Car
• Crib,toy,play,gym
• Art and craft Kit
• Learning Toy
Grooming Fragrance and combo
• Moisturizer cream
• Perfume
• Deodorant

66. Baby Care and toy Cont
Baby Bedding and gear
• Curtain
• Pillow
• Blanket
• Mosquito Net
• Bedsheet
• Table Cover
Bath care Diapering and potty
• Wipe
• Shampoo
• Baby Towel

67. Baby Care and toy Cont
Party Supplies
• Table cover
• Mug
Health and Safety
• All Purpose Cleaner
Birthday and Decoration
• Table clock

68. Computer and Gaming
Gaming and Peripherals
• Gaming Adaptor
• Motherboard
• Ram
• Gaming Console
Computer and laptop Accessories
• Laptop Skin decal
• Pendrive
• External Hard drive
• Cleaning kit
• Screen Guard

69. Computer and Gaming Cont
TV Video and Audio
• Boom Box
• Selector Guard
• Data cables
• Ink Toner
• Security Software

70. Home Furnishing
Home Furnishing
• Curtain
• Pillow
• Blanket
• Bedsheet
• Table Cover
• Bath Towel

71. Household
Housekeeping and Laundry
• Curtains
Cookware
• Pressure Cooker
Dinnerware and Crockery
• Crockery Set
• Dinner Set
Flasks and Thermoware
• Bottles
• Flasks
• Storage Bottles

72. Books and Media
Media and Posters
• CDs
• Posters
Books
• Regional Books
• E books
• Books

73. Sports and Fitness
• Outdoor Sports Products
• Adventure Sports Products
• Fitness Equipments and accessories
• Indoor Sports Products
• Sports Accessories

74. Eyewear and Accessories
• Frames
• Sunglasses

75. Jewellery
Jewellery
• Anklet
• Bangle and Bracelet
• Brooch
• Cufflink tie pin
• Dog Tag
• Earring
• Jewellery set
• Necklace
• Nose Ring
• Pendent
• Ring

76. Home Decor
Candles and Fragrance
• Air Freshener
• Candles
• candle holder
• incense holder
• incense stick
Clocks and Wall Decor
• General Bell
• Key holder
• name plate
• rack self
• table clock
• Trophy and medal

77. Home Decor Cont
Home Utilities
• Bean Bag
• flag
• Knob Handle
• Magazine holder
Lights and Lamps
• Bulb
• Lantern
• Tube Light

78. Seller starts listing his
products
A Seller gives his Display
name
B Seller creates his a/c by
giving ID & Pwd
C BD Provide approval for
seller registration
D
Seller gets and email
with link to register
E Prospective seller
Googles about selling
on Flipkart
F Seller Acquisition Team
completes verification
process
G Seller provides his Bank
and Business details
H
Seller becomes live on
the website
I Seller takes training for
Listing
J
Sequence the
Process

80. Prospective seller
Googles about selling
on Flipkart
F
Seller creates his a/c
by giving ID & Pwd
C
Seller gets and email
with link to register
E
Seller provides his
Bank and Business
details
HSeller gives his
Display name
B
Seller takes training
for Listing
J
Seller starts listing
his products
A Seller Acquisition
Team completes
verification process
G
BD Provide approval
for seller registration
D
Seller becomes live
on the website
I