3. Developed a Revenue Assurance program to support accurate billing of products of $4B
Data & Local Service portfolio
• Between 2009 – 2015 billed over $215M of new revenue
• Three examples of successful initiatives include:
1. Timely reconciliation of Term and Volume Plans
Between 2010 – 2015 billed over $190M of additional revenue
2. Enforcement of FCC’s Triennial Review Remand Order (TRRO)
Between 2009 – 2015 billed over $20M of additional revenue
3. Audit of Enhanced Extended Loop (EEL) circuits
Billed over $5M of additional revenue in 2014
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Revenue AssuranceRA
Sean Sullivan
Telecom Product Management Executive
4. Federal and State regulatory leadership experience spanning 20 years
• Expert witness for 12 state regulatory hearings
Provided testimony
Prepared declarations
• Project managed successful launch of ILEC’s Resale Services program and earned
state and federal regulatory approvals
Developed and implemented CLEC Change Management process (still in use)
Directed training and documentation efforts for CLEC community
• Directed a $2B+ regulated product portfolio and managed associated tariff filings
Data services
Resale
Unbundled Network Elements
Regulatory SupportRS
4
Sean Sullivan
Telecom Product Management Executive
5. 25 year track record of continually improving processes across the business
1990 Carrier service center operational changes – achieved 20% cost reduction
1995 Presubscription of Interexchange Carrier (PIC) process improvement
• 74% performance improvement
• 92% customer satisfaction increase
1996 Developed CLEC Change Management Process (still in use today)
1998 Standardized provisioning processes across ILEC region (ISO9000 certification)
2000 Increased automation of customer orders from 50% - 95%
2002 Implemented customer winback process – won company’s top excellence award
2003 Launched a self-service provisioning & tracking system – reduced expenses by 22%
2005 Improved SONET sales by 48% - won company’s top excellence award
2009 Implemented Revenue Assurance program - billed $215M over 6 years
2014 Implemented employee recognition program – increased morale 30% in one year
2015 Built new channel management team - grew $2M via new partners
Process ImprovementPI
5
Sean Sullivan
Telecom Product Management Executive
6. Sean Sullivan
Branchburg, NJ 08876
sean1sullivan@yahoo.com
(617) 872-4606
6
Sean Sullivan
Telecom Product Management Executive
