1. Unsolicited letters to my Boss/Manager from customers:
Hello:
I have been working on several Netbackup issues with you team member Scott and
wanted you to know a few things about him:
He is very knowledgeable
He is a pleasure to talk to.
He goes the extra mile explaining things so I can understand (I am new to Netbackup).
His technical instincts are spot on.
Please give him a raise soon 8-)
Steve Dyer
Principal Systems Developer
Hello Mr. Dyer,
Thank you very much for taking the time to send me feedback regarding your support
experience with Scott. The feedback we collect gives us the insight needed to make
improvements and recognize the individuals that have gone above and beyond to deliver
exceptional service and support. Once again, I want to say thank you, and we look
forward to the opportunity to work with you again.
I’ll see what I can do about that raise as well 
Have a nice day,
Travis Charboneau
Manager
NetBackup Support

2. Gentlemen,
I just wanted to take the opportunity to tell you how much Scott has been helping
me with a NetBackup customer.
I’ve been with the company for 11 years, original Veritas. I wanted to send you both
a note to express my gratitude for his assistance, as well as his excellent granular
experience with issues relating to Windows, Exchange, and SQL. I’m so glad we still
have this experience in house. 
Sincerely,
Angela Ellingsen
Lead Technical Architect
Global TSS
Symantec Corporation
Travis
This is the first time I have felt the need to contact the manager of a support tech that I have
worked with on a case.
Just finished working with Scott Jones with Technical Support Engineer Symantec Corporation.
On Case 07065857 ISSUE: Problem setting SharePoint GRT Backup and recovery, showed real
interest in helping me learn what I needed to do in order to set a successful share point backup
and restore plain.
His attrition to details also and willingness to question my knowledge about backing up and
share point and SQL showed that I was not backing up my SQL environment correctly which
would have led to a failed restore of the any needed SQL databases.
Which lead to the opening of case 07350478 ISSUE: Problem setting SQL Backup Script. His
knowledge of SQL and willingness to explain the steps to setup a backup police and steps to
restore a SQL database.
Scott’s friendly personality willingness to pass along as much information as possible makes him
a pleasure to work with
Charles Stanley

3. ------------------------------------------------------------------------------------------------------------
Hello Travis,
I wanted to take a moment to commend your engineer Scott Jones for
an excellent job helping figure out our IP less DAG backup and restore
issue. Knowing that this is a fairly new configuration and difficult to
support with Exchange Server 2012, Scott showed his excellent
technical knowledge and keen foresight to troubleshooting and find
the root cause. Also his willingness to help out on a non-related issue
speaks to his versatility within the netbackup software product. His
ability to go above and beyond in helping us get our critical issues
solved is very valuable to me as a customer and I will now hold every
SYMC Engineer I come in contact with to this high standard.
Thank You,
Juan Maldonado
Hi Travis.
I have a lot of issues with Symantec Support at the moment but
from the time Scott took ownership of this particular case it was
great and the problem was worked and resolved professionally and
without delay.
Thanks and Regards,
Michael.
------------------------------------------------------------------------------------------------------------
Hi Travis,
Just wanted to let you know the exemplary service I received from TSE
Scott this past week, he was very accommodating and knowledgeable
and was able to get me back up and running in a relatively short time.
Kudos for his professional attitude and timely resolution of the case.
Thanks,
Ivan Chambers
------------------------------------------------------------------------------------------------------------