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Client Feedbacks


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Client Feedbacks

  1. 1. Client Testimonials<br />Sundar GaneshNatarajan<br />
  2. 2.  Feedback from Hotmail Team ,Received on October -2010<br />From: David Steele Sent: Friday, October 15, 2010 1:54 PMTo: Mark Garrett; Sundar Ganesh Natarajan (Tata Consultancy Services)Cc: MOC Problem Management; Nick Courtney; Katherine Ross (Tata Consultancy Services); John Sowinski; Dave BeersSubject: RE: kudos for Sundar<br /> <br />Way to go Sundar!  And thanks for taking the time to call it out Mark!<br /> <br />From: Mark Garrett Sent: Friday, October 15, 2010 1:44 PMTo: Sundar Ganesh Natarajan (Tata Consultancy Services)Cc: MOC Problem Management; Nick CourtneySubject: kudos for Sundar<br /> <br />Sundar,<br />Just FYI, I’m on a call with Hotmail and the KAM (Nick Courtney).  The Hotmail managers<br />*really like* the table with ranked Prop+TSG and the six columns for non-actionable, false alarm,<br />non-appended, billed, etc.  They want this for all their properties.   Either we will get the more<br />automated formulas to work, or ask the BI team to help automate this.  Hotmail is a difficult customer<br />to satisfy, and they like your work.<br /> <br />Good job!<br /> <br />-Mark<br /> <br />
  3. 3. Feedback From Trevor Parkinson ,KAM for Bing Maps and MSN <br /> <br />From: Trevor Parkinson Sent: Friday, January 14, 2011 11:06 AMTo: David Steele; Mark Garrett; Sundar Ganesh Natarajan (Tata Consultancy Services)Cc: Dave Beers; MOC KAMsSubject: MOC PrM Volume Driver data<br /> <br />David and team,<br /> <br />Just wanted to give a shout out of thanks and positive feedback for the Volume Drivers XLS you post to the share linked below.  This has become a key resource for my MSR prep as it provides volume for OSD’s properties including:<br /> <br />Alarm Robot volume – critical for Brian Sweeney’s org as they shift volume to auto-escalation and want to see the net effect<br />Ticket Short Description and TSG – as a KAM it helps me tell them more than “service X had Y tickets” but get into what’s driving that volume so we can act to it<br /> <br />Again, thanks for the XLS, it’s a great resource and +KAMs so you’ve got awareness of this file if you’re not using it.  This data does feed into the weekly emails on Monday from Sundar.  You guys heard what I was asking for and got the data out there.<br /> <br />
  4. 4. Feedback From Nick Courtney Hotmail KAM’s  on our follow-up on High Volume issues.<br />From: Nick Courtney <br />Sent: Thursday, March 31, 2011 4:36 PM<br />To: Sundar Ganesh Natarajan (Tata Consultancy Services)<br />Cc: Mark Garrett; MOC Problem Management<br />Subject: RE: Volume Driver Content for Friday Sync Meeting<br />Thanks very much Sundar. Keep up the excellent work.<br />Nick Courtney<br />IT/OPS Program Manager<br />Office 650.693.0119 | Mobile 650.537.1260<br />Global Foundation Services<br /> <br />
  5. 5.  Feedback from Satchmo Team on volume reduction project<br />From: Barbara Atienza Sent: Friday, March 11, 2011 12:05 PMTo: Sundar Ganesh Natarajan (Tata Consultancy Services); Nick CourtneyCc: Mark Garrett; Jason Wik; Kazam AliSubject: RE: Review Hotmail Volume Drivers<br /> <br /> <br />This is absolutely fabulous! Thank you so much for producing them so quickly.<br /> <br />
  6. 6. Feedback from Client about my services and achievements to the Management <br />From: Arlen Tokatlian<br />Sent: Tuesday, May 26, 2009 11:27 AM<br />Uday, Gajanan, I have had the pleasure of managing SundarNatarajan for approximately 2 years now and I just wanted to take a few moments to commend him on a job well done. He was able to master new technologies and did not back down from any challenge that was thrown his way in our very complex externally facing environment. He successfully managed 50+ physical lab servers that he then converted to virtual servers so we now have a capability of hosting over 3 times the number of machines with no added expenditure. The extra steps taken to ensure that those virtual boxes could be well managed via System Center Virtual Machine Manager was the added initiative that Sundar brings to the team with everything he does. He was also part of an integral process which allowed the greater team to release Web and SQL components each month. He managed to keep track of all deployment issues and sent out a report which kept Dev and Test accountable for their open bugs, and when the time came also deployed the components to our pre-production and production environments. This was especially critical with our new Business Intelligence (BI) applications which already host over 14TB of data and report back Windows driver availability/coverage reports to upper management who are responsible for signing off on Windows. His work is directly benefitted by thousands of people in the company and whether the job was setting up a new architecture or just documenting a process, Sundar was able to deliver the results needed with little supervision. This is the type of can-do attitude that any manager can appreciate and I look forward to working with him again in the future if possible. The next team which receives his services will be greatly rewarded with a patient, confident, hard-working and responsible engineer. <br />Thanks,<br />-Arlen Tokatlian ,Operations Lead Online Device Services<br />
  7. 7.  Feedback from Executives about our work and progress we made on Problem Management Space.<br /> <br />From: David Steele Sent: Wednesday, April 06, 2011 2:19 PMTo: Mark Garrett; MOC Problem ManagementSubject: FW: Some exciting news from Problem Mgmt...<br /> <br />FYI word is spreading we got a big hand and good job from the Beer’s Directs.  I was told to make sure the team was told “thanks and great work”!  Please let me know when the thermometer is updated so I can send to the whole team to brag…er…inform everyone.<br /> <br />Thanks<br /> <br />-David<br /> <br /> From:Sanjive Kumar Sent: Wednesday, April 06, 2011 1:34 PMTo: David Steele; Steven Meyers; MOC Process Engineering and ReportingSubject: RE: Some exciting news from Problem Mgmt...<br /> <br />Great summary of impactful results. If all programs running under MOC can underpin the cost savings/ avoidance like this, we don’t need any marketing and can easily justify our cost as an FTE.  <br /> <br />Thanks for sharing this David. <br /> <br />Sanjiv<br />
  8. 8. Client Feedback<br />Microsoft ISMP-Release Management--The following feedback has been sent to ISMP management for the release deployment. <br />From: Julian PisoniSent: Tuesday, November 06, 2007 3:49 PMTo: Sundar Natarajan (Tata Consultancy Services); Prasad Manjarekar (Tata Consultancy Services); MSN Shopping OperationsCc: ISMP Vendor Releases Team; Brent Ponto; ISMP SE Leads; Rajiv Malik; Ashish ChaudharySubject: LSS Shopping Sprint 9<br />Awesome, thanks Sundar and Prasad. This has been a huge help for us. You guys have really been able to jump right in and do a good job with these releases. <br />To recap:<br />Sundar and Prasad from the ISMP Vendor Release Team have handled five releases for LSS Shopping Intl Sprint 9 (including the EMEA releases) in the last week with minimal intervention from the Ops team. They will handle one more tomorrow and possibly one more next week to complete Sprint 9. Upon completion of all the Sprint 9 Deployments, it will have freed up 45-55 FTE hours and allowed us to perform multiple deployments per day, which would have been difficult otherwise. For example, deploying Sprint 8 to all the locales was completed over a month between August & September where Sprint 9 will be completed in approx 10 days. Although there are other factors in that difference other than having the vendor team available to Ops (such as the PG’s schedule) it definitely has made it easierdoable on our end. <br />Regards,<br />Julian<br />
  9. 9. Client Feedback<br />Howard R. Frank/EMPL/FL/Verizon<br />ON 05/01/2007 11:57 AM TO Sundar Natarajan for his Excellent technical skills in resolving major GNE issue for VOSE application. <br />Sundar,<br />I am very impressed by your tenacity to solve our VOSE issues. The level of support is significantly better than we were accustomed to. Thanks for spearheading this whole issue and being there when we need your team's help the most!!! Hopefully this issue is behind us now.<br />Aman -- Sundar is a keeper!!! Do not remove him from VOSE :-)<br />Thanks, <br />Howard Frank, Technical Manager<br />IT Field Operations and Metrics<br />NOCV/VOSE/FiOS Voice/VoiceWing/<br />Office: (813) 978-6284<br />Mobile: (813) 767-7120<br /><br />
  10. 10. Client Feedback<br />03/23/2007- To Sundar Natarajan - Retail FLS AppRollout Engineer – for his ever green support to Billview applications. <br />Asad/Mehdi,<br />I’d just like to say what a pleasure it is to work with Sundar. He’s handled a lot of issues with the Billview team with great care and always gets the job done. A few times a week he will ping me looking for issues that need to be resolved with either the Billview or Biztalk Gateway servers. I was able to give him a couple of tasks of writing clean up scripts for log files that take up too much space. My plate is so full it’s great to have someone else help us with production issues. Earlier this week I told him we needed to install a Secure FTP Server on our Billview Cycleload servers. He recommended a different product because of a known issue with Secure FTP using domain IDs. He’ll be installing it next Tuesday. <br />It’s this type of initiative and work ethic that makes Sundar a valuable member of the team. <br />Thanks,<br />Christopher Boyle<br /> Billview<br />
  11. 11. Client Feedback<br />05/11/2007- To Sundar G Natarajan- Retail FLS AppRollout Engineer – for his quick response on creating the ticket and coordinating with SSO team on Host Entry removal for LDCBS production server.<br />Hi Sundar<br />Thanks for your support.<br />Avneesh<br />ILDP – Team Lead<br />On 01/10/2007- To Sundar Natarajan – Retail FLS Application Rollout Engineer– for fixing long pending eBillpay server SFTP issue<br />Sundar,<br />Thanks for your help. It works now :)<br /> <br />Thanks Venkata Gottumukkala - IT Field Operations and Metrics DBA-Retail eOrdering,VOSE <br />
  12. 12. Client Feedback<br />On 01/17/2007- To Sundar Natarajan – Retail FLS Application Rollout Engineer– for his excellent support to Spider application roll out <br />Dear Sir,<br />This email is to commend Sundar who is working in your team. Since past few months I have been working with Sundar Natrajan for day to day production activity for Spider. He is subject matter expert and always ready to help. I found him very helpful when I needed help for Security review. He was able to help me. I thought it will be good idea to let you know.<br />Thanks<br />Rahul Ghildiyal - Spider Dev. Team<br />
  13. 13. Client Feedback<br />On 07/29/2006 – To Ziyad Abdelhadi (FLS) and Sundar Natarajan (Approllout) - Retail FLS Engineers for their fantastic job to BillView application.<br />Aman,<br />I’d just like to let you know that we had one of the smoothest installs tonight in a long time. Ziyad worked this TSWR for the Billview team quicker than anyone has before. We have 25 servers and 4 environments so sometimes these installs have been running into 3 and 4 am. I just like to let you know that every time I work with him he does a great job.<br />Also, Sundar has been our POC with FLS for a few months now and has done a great job helping us trouble shoot and solve issues with Billview. I feel like he’s an extension of our team and I can count on him to get things done when needed. He’s become pretty knowledgeable of our application and has taken a load off my already filled plate.<br />Just thought I’d pass this along. It’s not often we get positive feedback on people we work with.<br />Thanks,<br />Christopher Boyle<br /> Billview<br />
  14. 14. Client Feedback and Appreciations:<br />Chris,<br />Thanks for your positive feedback. <br />Sundar,<br />I know you get lot of these emails from almost every team you support. Keep up the good work<br />Regards,<br />AMAN HUSSAINI<br />Sr. Technical Manager - Retail FLS<br />Office #972-507-3405, Cell #214-437-5627<br />Website:<br />
  15. 15. Client Feedback<br />From: Boyle, Chris [] <br />Sent: Thursday, September 21, 2006 11:17 AM<br />To: Hussaini, Aman; Shanmugam, Sivakumar<br />Subject: Sundar G. Natarajan<br />Aman and Siva,<br />I’ve been working with Sundar Natarajan the past few months and I can tell you that he has been a tremendous asset to our Billview team. Sundar always solves issues with our application in a fast an efficient manner. When there is an issue where we can’t resolve immediately Sundar has always taken the initiative to do his own research ( Knowledge Base, etc.) and provide feedback to our team on a resolution. I consider Sundar an extension of the Billview team because we’ve been able to give him tasks like setting up Patrol monitoring and trouble shooting security issues with the web site with little supervision from our team. The job just gets done!!!<br />Thanks,<br />Christopher Boyle<br /> Billview <br />(813) 979-3376 (work)<br />(800) 731-8588 (pager)<br />
  16. 16. Client Feedback<br />From: Baig, Asad <br />Sent: Friday, May 12, 2006 5:25 PM<br />To: Shanmugam, Sivakumar<br />Cc: Hussaini, Aman<br />Subject: Sunder's Feedback<br />Siva,<br />Sunder has been very responsible in providing excellent support for the Retail FLS applications <br />He also helped us in establishing and maintaining a high level of service for the Retail FLS team for which we have received excellent feedback from various teams. <br />Sunder is also Responsible, Quick Learner, Hardworking with good attitude and a Team Player.<br />His efforts are greatly appreciated !!!<br />Thanks<br />Asad<br />__________________________________________<br />Asadullah Baig<br />Verizon IT - Retail - FLS<br />Work: 972-507-1167, Cell: 972-768-1356<br />
  17. 17. Client Feedback<br />From Santos Ramos about Sundar Natarajan FLS Application Rollout Engineer for his excellent support Retail CMS DR testing<br />Siva,<br />I wanted to take this time to give praise to your team. The past few weeks, Sundar has been accessible and flexible to OneRetail’s needs. He has been extremely helpful and understanding. After our DR testing, we had an issue with SQL connections. Sundar stuck it out with me and made sure our application ran at 100%. During our DR test, I noticed a few sites running slow. Once we were done, I had Sundar reset IIS to free up memory. The IIS reset exposed a DB connection problem with our SQL Node 1 server. <br />I also would like to praise the rest of your team (FLS, implementation, and App rollout). As usual, they are always quick to respond and provide excellent support. <br />Thanks<br />Regards,<br />Santos Ramos -CM Lead – One Retail CMS<br />
  18. 18. Client Feedback<br />On 07/06/2006 - To Sundar Natarajan – Retail FLS Application Rollout Engineer for proactively investigating database backup failure issue and fixing it. <br />Sundar,<br />You and your team have made great strides in resolving this problem and the number alerts is greatly reduced. <br />Rich Reis<br />Senior Systems Engineer - Verizon OSPS- PM<br />
  19. 19. Client Feedback<br />Sunder,<br />Thanks for the sharing this information with the team. These kinds of steps make us world class production support team. <br />Team if anyone else knows anything that they think will be useful while your team members are on the outage bridges, please share with them so that it will benefit the them as well as the team.<br />Moreover, I want everyone in the team to remember these things by heart so that they don't have to look for documents when they are asked to perform these tasks on the CMC calls. These are simple steps and are used as general troubleshooting steps.<br />Regards,<br />AMAN HUSSAINI<br />Sr. Technical Manager - Retail FLS<br />Office #972-507-4552, Cell #214-437-5627<br />RII Website:<br />
  20. 20. Client Feedback<br />To Sundar Natarajan – Application Rollout Engineer for his excellent support to Retail-CMS middleware issues<br />Hi Aman, Siva, and Asad,<br /> <br />I’d like to let you all know that Sundar Natarajan was a tremendous help to our team yesterday and last night. We are still in the middle of this evening’s activities and he will likely be getting very little rest. I’m sure he’d appreciate some flexibility w/r/t his starting time tomorrow.<br /> <br />Thanks again for establishing such a high level of service. It’s always a pleasure working with your team members.<br /> <br />Best,<br />Rajeev N. Dave – Tech Manager – Retail CMS Suite of applications<br />
  21. 21. Client Feedback<br />To Sundar Natarajan – Retail FLS Engineer for his dedicated support to NSOP release <br />Thanks Sundar, appreciate your support towards NSE code drop. As always, your response is timely and good.<br />Thanks <br />Farhan Farhatullah<br />To Sundar Natarajan – Retail FLS Application Rollout Engineer for his excellent support to UCSR Major Release<br />Sivakumar,<br /> <br />Saturday night, UCSR had a major release going into production that did not go quite as smoothly as expected or desired.  I wanted to express my appreciation for Sundar’s help, assistance, and professionalism during the numerous hours it took us to revert to a manual installation of a major part of our install.  He was very patient, courteous, and made several suggestions regarding potential solutions to some of the bugs we were working thru during this time.<br /> <br />Again, thank you Sundar for your patience and assistance.<br /> <br /> <br />Stacy Rose – CM & Dev Team Billing Infrastructure - uCSR.<br />
  22. 22. Thank you <br />