1. SAVANNAH M. BELL
Cell: 828-371-6113
savannah.bell19@yahoo.com
Objective:
To demonstrate my exceptional customer service experience, my excellent communication skills,
and my great time-management skills as an employee.
Skills and Achievements:
 Working knowledge of Microsoft Word, Power Point, and Excel.
 Working knowledge of research databases such as Lexis/Nexus, etc
 Knowledge of criminal law and probation procedures.
 Worked year-round (roughly 30 hours a week) to pay my way through High School, college and
graduate school as a full-time student.
 Community volunteer for Katrina relief and local childhood hunger campaigns.
 Conducted research on human trafficking for the FBI.
Professional Experience:
Cashier
Ingles Markets July 2008 to present
 Consistently handle a variety of client financial transaction for in-store products.
 Assess and review customer service requests and complaints to provide appropriate solutions.
 Consistently employed professional service for client escalations in order to offer solutions.
 Developed and presented employee training to cover all aspects of customer service.
Graduate Assistant August 2012 to May 2014
Masters of Public Affairs program at WCU
 Conducted and compiled research on the G20 summits for a professor’s use in conferences.
 Collaborated with a professor on multiple opinion pieces that were published in local newspapers.
 Worked with professors on an “Art the Vote” project that promoted voting for young adults.
 Conducted research on the 2012 presidential election.
Intern May to August 2013
Swain/Jackson County Probation
 Gained experience with software such as OPUS, ICOTS, NCAWARE, and CJLEADS.
 Viewed court proceedings and learned proper filing procedures.
 Learned about case intakes and closings.
Education:
Master’s Degree in Public Affairs May 2014
Western Carolina University, Cullowhee, North Carolina
 GPA: 3.4/4.0
 Relevant coursework: Research Methods, Public Affairs Administration. Public Policy Analysis,
Public Financial Management, Legal Issues in Public Affairs, Public Personnel Management,
Public Organizational Theory, Conflict Management, State and Local Governance.
Bachelor’s Degree in Criminal Justice May 2012
Western Carolina University, Cullowhee, North Carolina
 GPA: 3.38/4.0
 Relevant coursework: Research Methods and Writing, Ethics, Criminal Law, Statistical Analysis,
Theories of Crime, Biosocial Criminology.
Honors and Affiliations
 Member, Pi Gamma Mu International Honors Society: Lambda Chapter, 2010-present.
 Member, Western Carolina University’s Honors College, 2010-2012.
 Recipient of the Gordon Mercer Scholarship from Pi Gamma Mu, 2013.