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Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.
Incorporating the voice of the patient is critical to the success of our Rapid Process Improvement Workshops (RPIWs) and overall Lean work. Hear directly from one of our patient advisors and Kaizen Promotion Office (KPO) staff on what this experience has been like for them.
Lisa Clatney; Heather Thiessen; Mark Richardson