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   Created	
  by:	
  Sarah	
  Mack	
  on	
  2/9/15	
  
Modified	
  by:	
  	
  
	
  
Enactus	
  at	
  UNC	
  Charlotte	
  	
  
Performance	
  Management	
  System	
  
For	
  Project	
  Leaders	
  and	
  Directors	
  
	
  
This	
  document	
  contains	
  the	
  competencies	
  and	
  behaviors	
  necessary	
  to	
  
be	
  a	
  successful	
  project	
  manager	
  at	
  Enactus	
  UNC	
  Charlotte.	
  In	
  addition	
  this	
  
document	
  contains	
  an	
  instruction	
  guide	
  for	
  administering	
  performance	
  
appraisals,	
  providing	
  feedback,	
  and	
  developing	
  the	
  current	
  and	
  future	
  
leaders	
  of	
  the	
  Enactus	
  organization	
  at	
  UNC	
  Charlotte.	
  	
  
	
  
	
   	
  
  2	
  
Table	
  of	
  Contents	
  
Background	
  ...................................................................................................................................................................................................	
  3	
  
Sources:	
  ....................................................................................................................................................................................................	
  3	
  
Competency	
  Model	
  .....................................................................................................................................................................................	
  4	
  
Motivational	
  Leadership	
  .....................................................................................................................................................................	
  5	
  
Definition:	
  ...................................................................................................................................................................................................................	
  5	
  
Sub	
  Competencies:	
  .................................................................................................................................................................................................	
  5	
  
Specific	
  Behavior	
  Examples:	
  ............................................................................................................................................................................	
  5	
  
Sources:	
  ........................................................................................................................................................................................................................	
  5	
  
Strategic	
  Management	
  .........................................................................................................................................................................	
  5	
  
Definition:	
  ...................................................................................................................................................................................................................	
  5	
  
Sub	
  Competencies:	
  .................................................................................................................................................................................................	
  5	
  
Specific	
  Behavior	
  Examples:	
  ............................................................................................................................................................................	
  5	
  
Sources:	
  ........................................................................................................................................................................................................................	
  6	
  
Effective	
  Communication	
  ....................................................................................................................................................................	
  6	
  
Definition:	
  ...................................................................................................................................................................................................................	
  6	
  
Sub	
  Competencies:	
  .................................................................................................................................................................................................	
  6	
  
Specific	
  Behavior	
  Examples:	
  ............................................................................................................................................................................	
  6	
  
Sources:	
  ........................................................................................................................................................................................................................	
  6	
  
Delegation	
  ................................................................................................................................................................................................	
  6	
  
Definition:	
  ...................................................................................................................................................................................................................	
  6	
  
Sub	
  Competencies:	
  .................................................................................................................................................................................................	
  6	
  
Specific	
  Behavior	
  Examples:	
  ............................................................................................................................................................................	
  7	
  
Sources:	
  ........................................................................................................................................................................................................................	
  7	
  
Time	
  Management	
  ................................................................................................................................................................................	
  7	
  
Definition:	
  ...................................................................................................................................................................................................................	
  7	
  
Sub	
  Competencies:	
  .................................................................................................................................................................................................	
  7	
  
Specific	
  Behavior	
  Examples:	
  ............................................................................................................................................................................	
  7	
  
Sources:	
  ........................................................................................................................................................................................................................	
  7	
  
Other	
  Sources:	
  ........................................................................................................................................................................................	
  7	
  
Project	
  Leader	
  Job	
  Description	
  ..............................................................................................................................................................	
  8	
  
Summary	
  ..................................................................................................................................................................................................	
  8	
  
Duties	
  &	
  Responsibilities	
  ...................................................................................................................................................................	
  8	
  
Accountabilities	
  .....................................................................................................................................................................................	
  8	
  
Knowledge,	
  Skills	
  &	
  Abilities	
  .............................................................................................................................................................	
  8	
  
Survey	
  Questions	
  .........................................................................................................................................................................................	
  9	
  
Qualifying	
  Questions:	
  ...........................................................................................................................................................................	
  9	
  
Self	
  Assessment:	
  ....................................................................................................................................................................................	
  9	
  
Motivational	
  Leadership:	
  .......................................................................................................................................................................................	
  9	
  
Strategic	
  Management:	
  ...........................................................................................................................................................................................	
  9	
  
Effective	
  Communication:	
  ......................................................................................................................................................................................	
  9	
  
Delegation:	
  .................................................................................................................................................................................................................	
  10	
  
Time	
  Management:	
  ................................................................................................................................................................................................	
  10	
  
Direct	
  Reports:	
  .....................................................................................................................................................................................	
  10	
  
Motivational	
  Leadership:	
  ....................................................................................................................................................................................	
  10	
  
Strategic	
  Management:	
  ........................................................................................................................................................................................	
  10	
  
Effective	
  Communication:	
  ...................................................................................................................................................................................	
  10	
  
Delegation:	
  .................................................................................................................................................................................................................	
  10	
  
Time	
  Management:	
  ................................................................................................................................................................................................	
  11	
  
Supervisor:	
  ............................................................................................................................................................................................	
  11	
  
Motivational	
  Leadership:	
  ....................................................................................................................................................................................	
  11	
  
Strategic	
  Management:	
  ........................................................................................................................................................................................	
  11	
  
Effective	
  Communication:	
  ...................................................................................................................................................................................	
  11	
  
Delegation:	
  .................................................................................................................................................................................................................	
  11	
  
Time	
  Management:	
  ................................................................................................................................................................................................	
  11	
  
Peers:	
  .......................................................................................................................................................................................................	
  12	
  
Motivational	
  Leadership:	
  ....................................................................................................................................................................................	
  12	
  
Strategic	
  Management:	
  ........................................................................................................................................................................................	
  12	
  
Effective	
  Communication:	
  ...................................................................................................................................................................................	
  12	
  
Delegation:	
  .................................................................................................................................................................................................................	
  12	
  
Time	
  Management:	
  ................................................................................................................................................................................................	
  12	
  
Leadership	
  Development	
  Plan	
  .............................................................................................................................................................	
  13	
  
Sources:	
  ..................................................................................................................................................................................................	
  13	
  
Instructions	
  for	
  utilizing	
  the	
  system	
  ..................................................................................................................................................	
  14	
  
	
  
  3	
  
Background	
  
	
  
The	
  intended	
  purpose	
  of	
  this	
  system	
  is	
  to	
  provide	
  organized,	
  standardized,	
  formal	
  feedback	
  
to	
  the	
  Project	
  Leaders	
  and	
  Directors	
  of	
  the	
  Enactus	
  organization	
  at	
  UNC	
  Charlotte.	
  Several	
  
methods	
  of	
  research	
  were	
  used	
  in	
  the	
  creation	
  of	
  this	
  system	
  including	
  primary	
  research,	
  
such	
  as	
  informal	
  focus	
  groups,	
  observations,	
  and	
  polling,	
  and	
  secondary	
  research	
  on	
  key	
  
leadership	
  traits,	
  competencies,	
  and	
  topics.	
  This	
  system	
  uses	
  several	
  human	
  resource	
  
management	
  topics	
  and	
  methodologies.	
  The	
  main	
  methodologies	
  used	
  are	
  defined	
  below.	
  	
  
	
  
360-­‐degree	
  Performance	
  Appraisal:	
  “360-­‐degree	
  feedback	
  or	
  multi-­‐source	
  
feedback	
  is	
  an	
  appraisal	
  or	
  performance	
  assessment	
  tool	
  that	
  incorporates	
  feedback	
  
from	
  all	
  who	
  observe	
  and	
  are	
  affected	
  by	
  the	
  performance	
  of	
  a	
  candidate.”1	
  
	
  
Behavioral	
  Observation	
  Scale:	
  “A	
  method	
  of	
  appraising	
  human	
  behavior	
  against	
  a	
  
preferred	
  level	
  of	
  performance.	
  More	
  of	
  a	
  behavior-­‐based	
  measure,	
  it	
  is	
  useful	
  not	
  
only	
  in	
  job	
  appraisals	
  and	
  classroom	
  evaluations	
  but	
  also	
  in	
  the	
  assessment	
  of	
  
medical	
  conditions.	
  Using	
  several	
  questionnaires,	
  the	
  scale	
  measures	
  desired	
  
behaviors	
  as	
  to	
  frequency	
  and	
  intensity.”2	
  
	
  
Competencies:	
  “The	
  skills,	
  behaviors,	
  and	
  attitudes	
  that	
  lead	
  to	
  high	
  performance,	
  
the	
  skills,	
  behaviors,	
  or	
  qualities	
  that	
  contribute	
  to	
  success.”3	
  
	
  
Competency	
  Model:	
  “A	
  framework	
  for	
  organizing	
  a	
  collection	
  of	
  observable	
  skills,	
  
behaviors,	
  and	
  attitudes	
  that	
  impact	
  the	
  quality	
  of	
  work	
  that	
  people	
  do.	
  It	
  describes	
  
what	
  people	
  need	
  to	
  know	
  and	
  be	
  able	
  to	
  do	
  in	
  order	
  to	
  execute	
  on	
  their	
  
responsibilities	
  effectively.”4	
  
	
  
Individual	
  Development	
  Plan:	
  “A	
  tool	
  to	
  assist	
  employees	
  in	
  career	
  and	
  personal	
  
development.	
  Its	
  primary	
  purpose	
  is	
  to	
  help	
  employees	
  reach	
  short	
  and	
  long-­‐term	
  
career	
  goals,	
  as	
  well	
  as	
  improve	
  current	
  job	
  performance.	
  An	
  IDP	
  is	
  not	
  a	
  
performance	
  evaluation	
  tool	
  or	
  a	
  one-­‐time	
  activity.	
  It	
  should	
  be	
  looked	
  at	
  like	
  a	
  
partnership	
  between	
  the	
  employee	
  and	
  the	
  supervisor.	
  It	
  involves	
  preparation	
  and	
  
continuous	
  feedback.”5	
  
	
  
	
  
Sources:	
  	
  
1http://www.whatishumanresource.com/360-­‐degrees-­‐performance-­‐appraisal	
  
2http://psychologydictionary.org/behavioral-­‐observation-­‐scale-­‐bos/	
  
3	
  http://www.kornferryinstitute.com/sites/all/files/documents/briefings-­‐magazine-­‐
download/Competency_Modeling1.pdf	
  
4	
  http://www.stccg.com/competency-­‐models-­‐what-­‐are-­‐they/	
  
5	
  http://www.opm.gov/WIKI/training/Individual-­‐Development-­‐Plans.ashx	
  
	
  
	
  
  4	
  
	
  
Competency	
  Model	
  	
  
For	
  effective	
  Enactus	
  project	
  management	
  	
  
	
  
	
  
	
  
	
  
	
   	
  
Motivational	
  
Leadership	
  
Strategic	
  
Management	
  	
  
Effective	
  
Communication	
  
Delegation	
  	
  
Time	
  
Management	
  	
  
  5	
  
Motivational	
  Leadership	
  
Definition:	
  	
  
The	
  ability	
  to	
  inspire	
  and	
  encourage	
  your	
  team	
  to	
  produce	
  results	
  without	
  the	
  use	
  of	
  
extrinsic	
  rewards.	
  
	
  
Sub	
  Competencies:	
  
Diplomacy,	
  People	
  Management,	
  Conflict	
  Management,	
  Responsiveness,	
  Coaching,	
  Humility,	
  
Approachability,	
  Reliability,	
  Integrity	
  	
  
	
  
Specific	
  Behavior	
  Examples:	
  	
  
• Leads	
  team	
  meetings	
  with	
  high	
  energy	
  
• Is	
  open	
  to	
  questions	
  and	
  feedback	
  from	
  direct	
  reports	
  
• Consistently	
  has	
  a	
  positive	
  attitude	
  	
  
• Resolves	
  interpersonal	
  conflicts	
  quickly	
  and	
  effectively	
  	
  
• Holds	
  self	
  to	
  high	
  professional	
  standard	
  
• Motivates	
  direct	
  reports	
  to	
  achieve	
  goals	
  
	
  
Sources:	
  
• http://www.forbes.com/sites/rochellebailis/2014/10/29/two-­‐simple-­‐scientific-­‐
approaches-­‐to-­‐motivational-­‐leadership/	
  
• http://youremployment.biz/competency/lominger-­‐competency-­‐list/	
  
• http://campusservices.harvard.edu/system/files/documents/1865/harvard_comp
etency_dictionary_complete.pdf	
  
	
  
Strategic	
  Management	
  	
  
Definition:	
  	
  
The	
  ability	
  to	
  design	
  and	
  implement	
  a	
  vision,	
  overcome	
  ambiguity,	
  solve	
  problems,	
  and	
  
drive	
  results.	
  The	
  ability	
  to	
  identify	
  the	
  specific	
  steps	
  needed	
  to	
  reach	
  a	
  goal	
  a	
  find	
  creative	
  
ways	
  to	
  achieve	
  it.	
  	
  
Sub	
  Competencies:	
  
Process	
  Management,	
  Project	
  Management	
  (Vision,	
  Design,	
  Implementation),	
  Action	
  
Oriented,	
  Results	
  Driven,	
  Goal	
  Setting,	
  Problem	
  Solving,	
  Creativity,	
  and	
  Ability	
  to	
  deal	
  with	
  
ambiguity	
  or	
  unfamiliar	
  situations.	
  	
  
	
  
Specific	
  Behavior	
  Examples:	
  	
  
• Demonstrates	
  an	
  understanding	
  of	
  process	
  management	
  and	
  what	
  specific	
  steps	
  are	
  
required	
  to	
  achieve	
  a	
  goal.	
  
• Creates	
  a	
  plan	
  and	
  execute	
  it	
  utilizing	
  given	
  resources	
  
• Demonstrates	
  an	
  understanding	
  of	
  SMART	
  goal	
  methodology	
  	
  
  6	
  
• Demonstrates	
  problem	
  solving	
  ability	
  	
  
• Has	
  a	
  clear	
  vision	
  for	
  the	
  project	
  that	
  aligns	
  with	
  Enactus’	
  mission	
  	
  
• Generates	
  creative	
  solutions	
  and	
  navigate	
  complex	
  and	
  often	
  unfamiliar	
  problems	
  
• Effectively	
  measures	
  work	
  and	
  drive	
  results	
  
• Not	
  afraid	
  to	
  take	
  reasonable	
  risks	
  
	
  
	
  
Sources:	
  
http://youremployment.biz/competency/lominger-­‐competency-­‐list/	
  
http://campusservices.harvard.edu/system/files/documents/1865/harvard_competen
cy_dictionary_complete.pdf	
  
	
  
Effective	
  Communication	
  	
  
Definition:	
  
The	
  ability	
  to	
  have	
  clear,	
  meaningful,	
  timely	
  and	
  professional	
  communication	
  with	
  
individuals	
  inside	
  and	
  outside	
  of	
  the	
  organization	
  
	
  
Sub	
  Competencies:	
  
Verbal	
  &	
  Written	
  Communication	
  Skills,	
  Effective	
  Feedback,	
  Persuasion,	
  Interpersonal	
  
Savvy	
  
	
  
Specific	
  Behavior	
  Examples:	
  	
  
• Responds	
  promptly	
  to	
  emails,	
  phone	
  calls	
  and	
  other	
  communications	
  
• Provides	
  clear	
  and	
  concise	
  directions	
  	
  
• Speaks	
  clearly	
  and	
  in	
  a	
  professional	
  manner	
  	
  
• Provides	
  feedback	
  on	
  a	
  regular	
  basis	
  	
  
• Navigates	
  political	
  or	
  diplomatic	
  situations	
  with	
  ease	
  	
  
• Clearly	
  expresses	
  goals,	
  objectives,	
  and	
  expectations	
  
	
  
Sources:	
  
http://youremployment.biz/competency/lominger-­‐competency-­‐list/	
  
Delegation	
  
Definition:	
  	
  
Delivering	
  timely,	
  clearly	
  understood,	
  time-­‐bound	
  action	
  items	
  to	
  direct	
  reports	
  and	
  
following	
  up	
  to	
  ensure	
  completion.	
  Ensuring	
  direct	
  reports	
  have	
  enough	
  to	
  do	
  and	
  are	
  given	
  
all	
  necessary	
  resources	
  to	
  complete	
  tasks.	
  	
  	
  
Sub	
  Competencies:	
  
Prioritization,	
  Directing	
  others,	
  communication	
  skills,	
  command	
  skills,	
  teamwork.	
  	
  
  7	
  
Specific	
  Behavior	
  Examples:	
  	
  
• Provides	
  consistent,	
  timely,	
  and	
  constructive	
  feedback	
  to	
  subordinates	
  
• Asks	
  for	
  help	
  when	
  necessary	
  	
  
• Communicates	
  clear	
  expectations	
  for	
  tasks	
  
• Provides	
  all	
  necessary	
  resources	
  and	
  information	
  needed	
  to	
  complete	
  tasks	
  
• Knowledgeable	
  about	
  resources	
  both	
  inside	
  and	
  outside	
  of	
  Enactus	
  UNCC	
  
	
  
	
  
Sources:	
  
http://youremployment.biz/competency/lominger-­‐competency-­‐list/	
  
http://campusservices.harvard.edu/system/files/documents/1865/harvard_competen	
  	
  	
  	
  	
  	
  
cy_dictionary_complete.pdf	
  
	
  
Time	
  Management	
  
Definition:	
  	
  
The	
  ability	
  to	
  use	
  ones	
  time	
  effectively	
  and	
  productively	
  as	
  well	
  as	
  consider	
  other	
  
organizational	
  members	
  time	
  constraints	
  and	
  adjust	
  project	
  timelines	
  accordingly.	
  	
  
	
  
Sub	
  Competencies:	
  
Timely	
  decision-­‐making,	
  flexibility,	
  organization	
  
	
  
Specific	
  Behavior	
  Examples:	
  	
  
• Manages	
  team	
  and	
  project	
  meeting	
  time	
  effectively	
  	
  
• Creates	
  and	
  sticks	
  to	
  meeting	
  agendas	
  consistently	
  
• Respects	
  time	
  commitments	
  of	
  subordinate	
  members	
  
• Creates	
  timelines	
  for	
  project	
  deliverables	
  and	
  sticks	
  to	
  it.	
  	
  
• Sets	
  priorities	
  effectively	
  
Sources:	
  
http://youremployment.biz/competency/lominger-­‐competency-­‐list/	
  
http://campusservices.harvard.edu/system/files/documents/1865/harvard_competen
cy_dictionary_complete.pdf	
  
	
  
Other	
  Sources:	
  	
  
http://www.shrm.org/HRCompetencies/Documents/Competency%20Model%201
1%202_10%201%202014.pdf	
  
http://www.kornferryinstitute.com/sites/all/files/documents/briefings-­‐magazine-­‐	
  	
  	
  	
  
download/Competency_Modeling1.pdf	
  
	
   	
  
  8	
  
Project	
  Leader	
  Job	
  Description	
  	
  
Summary	
  
The	
  Enactus	
  project	
  leader	
  is	
  a	
  prestigious	
  role	
  within	
  the	
  Enactus	
  chapter.	
  They	
  are	
  
responsible	
  for	
  all	
  the	
  primary	
  functions	
  of	
  the	
  individual	
  projects.	
  This	
  includes	
  but	
  
is	
  not	
  limited	
  to:	
  presiding	
  over	
  team	
  meetings,	
  creating	
  the	
  strategic	
  plan	
  for	
  the	
  
project,	
  providing	
  leadership	
  to	
  team	
  members,	
  collecting	
  and	
  reporting	
  project	
  
outcomes	
  and	
  data	
  to	
  the	
  team	
  as	
  a	
  whole.	
  	
  
Duties	
  &	
  Responsibilities	
  
40%	
  Strategic	
  Project	
  Management	
  –	
  Project	
  Leaders	
  must	
  create	
  a	
  strategic	
  plan	
  
for	
  the	
  direction	
  and	
  execution	
  of	
  their	
  project.	
  This	
  may	
  include	
  research,	
  written	
  
and	
  verbal	
  communication,	
  and	
  collecting	
  and	
  interpreting	
  data	
  outcomes.	
  Project	
  
Leaders	
  are	
  solely	
  responsible	
  for	
  the	
  successes	
  or	
  failures	
  of	
  the	
  project.	
  
	
  
40%	
  Project	
  Leadership	
  –Project	
  Leaders	
  must	
  schedule,	
  plan,	
  and	
  preside	
  over	
  
their	
  individual	
  team	
  meetings	
  and	
  provide	
  motivational	
  leadership	
  to	
  their	
  team	
  
members.	
  Project	
  Leaders	
  must	
  delegate	
  action	
  items	
  and	
  provide	
  necessary	
  
resources	
  to	
  their	
  team	
  members	
  and	
  enforce	
  that	
  the	
  action	
  items	
  are	
  completed	
  
effectively	
  and	
  in	
  a	
  timely	
  manner.	
  
	
  
15%	
  Organizational	
  Paperwork	
  –Project	
  leaders	
  are	
  required	
  to	
  file	
  a	
  project	
  
charter	
  with	
  Enactus	
  USA	
  every	
  semester	
  as	
  well	
  as	
  create,	
  submit,	
  and	
  present	
  
Project	
  Progress	
  Reports	
  (PPR’s)	
  monthly	
  to	
  the	
  Vice	
  President	
  of	
  Operations.	
  Other	
  
paperwork	
  may	
  be	
  required	
  depending	
  on	
  project	
  type	
  and	
  funding	
  requirements.	
  
Project	
  Leaders	
  are	
  also	
  required	
  to	
  create	
  and	
  maintain	
  a	
  record	
  keeping	
  system	
  
(or	
  “Project	
  Binder”)	
  for	
  the	
  continuation	
  and	
  sustainability	
  of	
  the	
  project.	
  
	
  
5%	
  Leadership	
  Meetings	
  –	
  There	
  are	
  several	
  leadership	
  meetings	
  that	
  Project	
  
Leaders	
  must	
  attend.	
  These	
  meetings	
  will	
  include	
  but	
  are	
  not	
  limited	
  to:	
  quarterly	
  
Business	
  Advisory	
  Board	
  Meetings,	
  Monthly	
  check-­‐in	
  meetings	
  and	
  semiannual	
  
Project	
  Management	
  workshops.	
  	
  
Accountabilities	
  
Project	
  Leaders	
  report	
  directly	
  to	
  the	
  Vice	
  President	
  of	
  Operations	
  and	
  are	
  
accountable	
  to	
  the	
  Vice	
  President	
  of	
  Operations,	
  the	
  Executive	
  Board,	
  the	
  Belk	
  
Collage	
  of	
  Business	
  and	
  the	
  community	
  partners	
  they	
  are	
  working	
  with.	
  	
  
	
  
Project	
  Leaders	
  must	
  be	
  registered	
  part	
  time	
  or	
  full	
  time	
  students	
  of	
  the	
  University	
  
of	
  North	
  Carolina	
  at	
  Charlotte.	
  	
  	
  
Knowledge,	
  Skills	
  &	
  Abilities	
  	
  
• Strong	
  leadership	
  ability	
  
• Organizational	
  ability	
  	
  
• Experience	
  with	
  Enactus	
  project	
  
guidelines	
  
• Strong	
  verbal	
  and	
  written	
  
communication	
  skills	
  
• Ability	
  to	
  give	
  and	
  receive	
  
constructive	
  feedback	
  
	
  
  9	
  
Survey	
  Questions	
  
Qualifying	
  Questions:	
  
Which	
  Project	
  Leader	
  are	
  you	
  leaving	
  feedback	
  for?	
  	
  
a.) Lindsay	
  Wainscott	
  	
  	
   (Social	
  Media	
  Squad)	
  
b.) Mikey	
  Johnson	
  	
   	
   (Social	
  Media	
  Squad)	
  
c.) Marisa	
  Hicklen	
  	
   	
   (Transitions)	
  
d.) Pamela	
  Rivera	
  	
   	
   (The	
  Ecuador	
  Project)	
  
e.) Noelle	
  Cornelio	
  	
   	
   (Patchwork	
  Epiphany)	
  
f.) Raehanna	
  Evans	
  	
   	
   (Events	
  Committee)	
  	
  
	
  
What	
  is	
  your	
  relationship	
  to	
  this	
  Project	
  Leader?	
  	
  
	
  	
   a.)	
  It’s	
  Me!	
  	
  
	
   b.)	
  Direct	
  Report	
  (Project	
  Member)	
  
	
   c.)	
  Supervisor	
  (Vice	
  President	
  of	
  Operations)	
  
	
   d.)	
  Peer	
  (Other	
  Project	
  Leader)	
  
	
  
All	
  of	
  the	
  following	
  questions	
  are	
  measured	
  on	
  the	
  frequency	
  scale	
  below.	
  
1.)	
  Never,	
  2.)	
  Sometimes	
  3.)	
  Often	
  4.)	
  Most	
  of	
  the	
  Time	
  5.)	
  Always	
  
Self	
  Assessment:	
  
Motivational	
  Leadership:	
  
1.) I	
  conduct	
  myself	
  with	
  a	
  high	
  level	
  of	
  professionalism.	
  
2.) I	
  encourage	
  my	
  members	
  to	
  participate	
  and	
  ask	
  questions.	
  
3.) I	
  keep	
  a	
  high	
  energy	
  level	
  during	
  meetings	
  
4.) I	
  motivate	
  my	
  team	
  to	
  achieve	
  project	
  goals	
  and	
  objectives.	
  	
  
5.) I	
  quickly	
  and	
  effectively	
  resolve	
  interpersonal	
  conflicts	
  within	
  my	
  team	
  
Strategic	
  Management:	
  
1.) I	
  am	
  a	
  resourceful	
  problem	
  solver.	
  
2.) I	
  can	
  give	
  step	
  by	
  step	
  instructions	
  on	
  how	
  to	
  complete	
  a	
  task	
  
3.) I	
  use	
  SMART	
  goals	
  to	
  set	
  the	
  direction	
  of	
  the	
  team.	
  
4.) I	
  make	
  clear	
  plans	
  for	
  my	
  team	
  to	
  follow	
  
5.) I	
  make	
  effective	
  use	
  of	
  the	
  resources	
  at	
  my	
  disposal	
  	
  	
  
Effective	
  Communication:	
  
1.) I	
  reply	
  to	
  emails	
  and	
  phone	
  calls	
  promptly	
  	
  	
  
2.) I	
  speak	
  clearly	
  and	
  in	
  a	
  professional	
  manner	
  
3.) I	
  provide	
  feedback	
  to	
  my	
  team	
  on	
  a	
  regular	
  basis	
  	
  
4.) I	
  navigate	
  political	
  or	
  diplomatic	
  situations	
  with	
  ease	
  
5.) I	
  clearly	
  expresses	
  goals,	
  objectives,	
  and	
  expectations	
  
	
  
  10	
  
Delegation:	
  
1.) I	
  provide	
  consistent,	
  timely,	
  and	
  constructive	
  feedback	
  to	
  subordinates	
  
2.) I	
  ask	
  for	
  help	
  when	
  necessary	
  
3.) I	
  communicate	
  clear	
  expectations	
  for	
  tasks	
  
4.) I	
  provide	
  all	
  necessary	
  resources	
  and	
  information	
  needed	
  to	
  complete	
  tasks	
  
5.) I	
  know	
  about	
  resources	
  both	
  inside	
  and	
  outside	
  of	
  Enactus	
  UNCC	
  
Time	
  Management:	
  
1.) I	
  make	
  effective	
  use	
  of	
  project	
  meeting	
  time	
  
2.) I	
  create	
  and	
  stick	
  to	
  meeting	
  agendas.	
  
3.) I	
  try	
  to	
  respect	
  the	
  time	
  commitments	
  of	
  subordinate	
  members	
  
4.) I	
  create	
  timelines	
  for	
  project	
  deliverables	
  and	
  enforce	
  them	
  	
  
5.) I	
  set	
  priorities	
  effectively	
  
Direct	
  Reports:	
  
Motivational	
  Leadership:	
  
1.) My	
  Project	
  Leader	
  conducts	
  themselves	
  in	
  a	
  professional	
  manner	
  
2.) My	
  Project	
  Leader	
  makes	
  me	
  feel	
  comfortable	
  asking	
  questions	
  and	
  encourages	
  me	
  to	
  
participate.	
  	
  
3.) My	
  Project	
  Leader	
  has	
  high	
  energy	
  during	
  the	
  meetings.	
  
4.) 	
  My	
  Project	
  Leader	
  motivates	
  me	
  to	
  achieve	
  project	
  goals	
  and	
  objectives.	
  	
  
5.) My	
  Project	
  Leader	
  quickly	
  and	
  effectively	
  resolves	
  interpersonal	
  conflicts	
  within	
  the	
  team.	
  
Strategic	
  Management:	
  
1.) My	
  Project	
  Leader	
  is	
  resourceful	
  when	
  solving	
  problems.	
  
2.) My	
  Project	
  Leader	
  can	
  give	
  clear	
  instructions	
  on	
  how	
  to	
  complete	
  a	
  task,	
  step	
  by	
  step.	
  
3.) My	
  Project	
  Leader	
  uses	
  SMART	
  (Specific,	
  Measurable,	
  Actionable,	
  Realistic,	
  Time-­‐Bound)	
  goals.	
  
4.) My	
  Project	
  Leader	
  can	
  deal	
  with	
  ambiguity.	
  
5.) My	
  Project	
  Leader	
  has	
  a	
  written	
  plan	
  for	
  the	
  direction	
  of	
  the	
  project.	
  	
  	
  
Effective	
  Communication:	
  
1.) My	
  Project	
  Leader	
  responds	
  promptly	
  to	
  emails	
  and	
  phone	
  calls	
  
2.) My	
  Project	
  Leader	
  provides	
  clear	
  and	
  concise	
  directions	
  	
  
3.) My	
  Project	
  Leader	
  speaks	
  clearly	
  and	
  in	
  a	
  professional	
  manner	
  	
  
4.) My	
  Project	
  Leader	
  provides	
  feedback	
  on	
  a	
  regular	
  basis	
  	
  
5.) My	
  Project	
  Leader	
  clearly	
  expresses	
  goals,	
  objectives,	
  and	
  expectations	
  
Delegation:	
  
1.) My	
  Project	
  Leader	
  provides	
  consistent,	
  timely,	
  and	
  constructive	
  feedback	
  to	
  subordinates	
  
2.) My	
  Project	
  Leader	
  asks	
  for	
  help	
  when	
  necessary	
  	
  
3.) My	
  Project	
  Leader	
  communicates	
  clear	
  expectations	
  for	
  tasks	
  
4.) My	
  Project	
  Leader	
  provides	
  me	
  with	
  all	
  the	
  necessary	
  resources	
  and	
  information	
  needed	
  to	
  
complete	
  tasks	
  
5.) My	
  Project	
  Leader	
  is	
  knowledgeable	
  about	
  resources	
  both	
  inside	
  and	
  outside	
  of	
  Enactus	
  
UNCC	
  
  11	
  
Time	
  Management:	
  
1.) My	
  Project	
  Leader	
  makes	
  effective	
  use	
  of	
  project	
  meeting	
  time	
  
2.) My	
  Project	
  Leader	
  creates	
  and	
  sticks	
  to	
  meeting	
  agendas.	
  
3.) My	
  Project	
  Leader	
  respects	
  the	
  time	
  commitments	
  of	
  subordinate	
  members	
  
4.) My	
  Project	
  Leader	
  creates	
  timelines	
  for	
  project	
  deliverables	
  and	
  enforce	
  them	
  	
  
5.) My	
  Project	
  Leader	
  sets	
  priorities	
  effectively	
  
Supervisor:	
  
Motivational	
  Leadership:	
  
1.) This	
  Project	
  Leader	
  conducts	
  themselves	
  in	
  a	
  professional	
  manner	
  
2.) This	
  Project	
  Leader	
  motivates	
  me	
  to	
  perform	
  at	
  a	
  higher	
  level	
  
3.) This	
  Project	
  Leader	
  has	
  high	
  energy	
  during	
  the	
  meetings.	
  
4.) This	
  Project	
  Leader	
  motivates	
  their	
  members	
  to	
  achieve	
  project	
  goals	
  and	
  objectives.	
  	
  
5.) This	
  Project	
  Leader	
  quickly	
  and	
  effectively	
  resolves	
  interpersonal	
  conflicts	
  within	
  the	
  team.	
  
Strategic	
  Management:	
  
1.) This	
  Project	
  Leader	
  is	
  resourceful	
  when	
  solving	
  problems.	
  
2.) This	
  Project	
  Leader	
  can	
  give	
  clear	
  instructions	
  on	
  how	
  to	
  complete	
  a	
  task,	
  step	
  by	
  step.	
  
3.) This	
  Project	
  Leader	
  uses	
  SMART	
  (Specific,	
  Measurable,	
  Actionable,	
  Realistic,	
  Time-­‐Bound)	
  goals.	
  
4.) This	
  Project	
  Leader	
  can	
  deal	
  with	
  ambiguity.	
  
5.) This	
  Project	
  Leader	
  has	
  a	
  written	
  plan	
  for	
  the	
  direction	
  of	
  the	
  project.	
  	
  	
  
Effective	
  Communication:	
  
1.) This	
  Project	
  Leader	
  responds	
  promptly	
  to	
  emails	
  and	
  phone	
  calls	
  
2.) This	
  Project	
  Leader	
  provides	
  clear	
  and	
  concise	
  directions	
  	
  
3.) This	
  Project	
  Leader	
  speaks	
  clearly	
  and	
  in	
  a	
  professional	
  manner	
  	
  
4.) This	
  Project	
  Leader	
  provides	
  feedback	
  on	
  a	
  regular	
  basis	
  	
  
5.) This	
  Project	
  Leader	
  clearly	
  expresses	
  goals,	
  objectives,	
  and	
  expectations	
  
Delegation:	
  
1.) This	
  Project	
  Leader	
  provides	
  consistent,	
  timely,	
  and	
  constructive	
  feedback	
  to	
  subordinates	
  
2.) This	
  Project	
  Leader	
  asks	
  for	
  help	
  when	
  necessary	
  	
  
3.) This	
  Project	
  Leader	
  communicates	
  clear	
  expectations	
  for	
  tasks	
  
4.) This	
  Project	
  Leader	
  provides	
  me	
  with	
  all	
  the	
  necessary	
  resources	
  and	
  information	
  needed	
  
to	
  complete	
  tasks	
  
5.) This	
  Project	
  Leader	
  is	
  knowledgeable	
  about	
  resources	
  both	
  inside	
  and	
  outside	
  of	
  Enactus	
  
UNCC	
  
Time	
  Management:	
  
1.) This	
  Project	
  Leader	
  makes	
  effective	
  use	
  of	
  project	
  meeting	
  time	
  
2.) This	
  Project	
  Leader	
  creates	
  and	
  sticks	
  to	
  meeting	
  agendas.	
  
3.) This	
  Project	
  Leader	
  respects	
  the	
  time	
  commitments	
  of	
  subordinate	
  members	
  
4.) This	
  Project	
  Leader	
  creates	
  timelines	
  for	
  project	
  deliverables	
  and	
  enforce	
  them	
  	
  
5.) This	
  Project	
  Leader	
  sets	
  priorities	
  effectively	
  
	
  
  12	
  
Peers:	
  
Motivational	
  Leadership:	
  
1.) This	
  Project	
  Leader	
  conducts	
  themselves	
  in	
  a	
  professional	
  manner	
  
2.) This	
  Project	
  Leader	
  motivates	
  me	
  to	
  perform	
  at	
  a	
  higher	
  level	
  
3.) This	
  Project	
  Leader	
  has	
  high	
  energy	
  during	
  the	
  meetings.	
  
4.) This	
  Project	
  Leader	
  motivates	
  their	
  members	
  to	
  achieve	
  project	
  goals	
  and	
  objectives.	
  	
  
5.) This	
  Project	
  Leader	
  quickly	
  and	
  effectively	
  resolves	
  interpersonal	
  conflicts	
  within	
  the	
  team.	
  
Strategic	
  Management:	
  
1.) This	
  Project	
  Leader	
  is	
  resourceful	
  when	
  solving	
  problems.	
  
2.) This	
  Project	
  Leader	
  can	
  give	
  clear	
  instructions	
  on	
  how	
  to	
  complete	
  a	
  task,	
  step	
  by	
  step.	
  
3.) This	
  Project	
  Leader	
  uses	
  SMART	
  (Specific,	
  Measurable,	
  Actionable,	
  Realistic,	
  Time-­‐Bound)	
  goals.	
  
4.) This	
  Project	
  Leader	
  can	
  deal	
  with	
  ambiguity.	
  
5.) This	
  Project	
  Leader	
  has	
  a	
  written	
  plan	
  for	
  the	
  direction	
  of	
  the	
  project.	
  	
  	
  
Effective	
  Communication:	
  
1.) This	
  Project	
  Leader	
  responds	
  promptly	
  to	
  emails	
  and	
  phone	
  calls	
  
2.) This	
  Project	
  Leader	
  provides	
  clear	
  and	
  concise	
  directions	
  	
  
3.) This	
  Project	
  Leader	
  speaks	
  clearly	
  and	
  in	
  a	
  professional	
  manner	
  	
  
4.) This	
  Project	
  Leader	
  provides	
  feedback	
  on	
  a	
  regular	
  basis	
  	
  
5.) This	
  Project	
  Leader	
  clearly	
  expresses	
  goals,	
  objectives,	
  and	
  expectations	
  
Delegation:	
  
1.) This	
  Project	
  Leader	
  provides	
  consistent,	
  timely,	
  and	
  constructive	
  feedback	
  to	
  subordinates	
  
2.) This	
  Project	
  Leader	
  asks	
  for	
  help	
  when	
  necessary	
  	
  
3.) This	
  Project	
  Leader	
  communicates	
  clear	
  expectations	
  for	
  tasks	
  
4.) This	
  Project	
  Leader	
  provides	
  me	
  with	
  all	
  the	
  necessary	
  resources	
  and	
  information	
  needed	
  
to	
  complete	
  tasks	
  
5.) This	
  Project	
  Leader	
  is	
  knowledgeable	
  about	
  resources	
  both	
  inside	
  and	
  outside	
  of	
  Enactus	
  
UNCC	
  
Time	
  Management:	
  
1.) This	
  Project	
  Leader	
  makes	
  effective	
  use	
  of	
  project	
  meeting	
  time	
  
2.) This	
  Project	
  Leader	
  creates	
  and	
  sticks	
  to	
  meeting	
  agendas.	
  
3.) This	
  Project	
  Leader	
  respects	
  the	
  time	
  commitments	
  of	
  subordinate	
  members	
  
4.) This	
  Project	
  Leader	
  creates	
  timelines	
  for	
  project	
  deliverables	
  and	
  enforce	
  them	
  	
  
5.) This	
  Project	
  Leader	
  sets	
  priorities	
  effectively	
  
	
  
	
  
	
  
	
   	
  
  13	
  
Leadership	
  Development	
  Plan	
  
Name:	
  	
  	
   Project:	
  
	
  
Scores:	
  
	
   Motivational	
  
Leadership	
  
Strategic	
  
Management	
  
Effective	
  
Communication	
  
	
  
Delegation	
  
Time	
  
Management	
  
Self	
  
Assessment	
  
	
   	
   	
   	
   	
  
Direct	
  
Reports	
  
	
   	
   	
   	
   	
  
	
  
Supervisor	
  
	
   	
   	
   	
   	
  
	
  
Peers	
  
	
   	
   	
   	
   	
  
	
  
Totals:	
  
	
   	
   	
   	
   	
  
*These	
  scores	
  are	
  averages	
  for	
  each	
  category	
  	
  
Key	
  Strengths: 	
  Developmental	
  Opportunities:	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Developmental	
  Action	
  Plan:	
  
Focus	
  Area	
   Action	
  Plan	
   Resources	
  Required	
   Learning	
  Outcome	
  
	
   	
   	
   	
  
	
   	
   	
   	
  
	
   	
   	
   	
  
	
   	
   	
   	
  
	
   	
   	
   	
  
Sources:	
  	
  
http://www.shrm.org/hrdisciplines/orgempdev/articles/pages/individualdevelopmentplans.aspx	
  
  14	
  
Instructions	
  for	
  utilizing	
  the	
  system	
  
	
  
Step	
  1:	
  Give	
  all	
  current	
  and	
  upcoming	
  project	
  leaders	
  a	
  copy	
  of	
  the	
  Project	
  Leader	
  Job	
  Description	
  
and	
  competency	
  model	
  and	
  allow	
  them	
  to	
  review	
  the	
  expectations	
  and	
  ensure	
  they	
  understand	
  how	
  
they	
  will	
  be	
  evaluated.	
  	
  Answer	
  any	
  questions	
  regarding	
  specific	
  behaviors	
  and	
  performance	
  
standards.	
  Ensure	
  that	
  they	
  understand	
  they	
  will	
  be	
  receiving	
  feedback	
  on	
  their	
  performance	
  from	
  
all	
  angles	
  (supervisors,	
  peers,	
  and	
  direct	
  reports).	
  	
  
	
  
Step	
  2:	
  	
  Email	
  link	
  to	
  survey	
  to	
  all	
  Project	
  Leaders,	
  project	
  members,	
  the	
  Vice	
  President	
  of	
  
Operations,	
  and	
  community	
  partners*	
  (*optional).	
  Be	
  sure	
  to	
  communicate	
  when	
  you	
  would	
  like	
  the	
  
surveys	
  to	
  be	
  completed	
  and	
  that	
  the	
  responses	
  are	
  completely	
  anonymous	
  and	
  are	
  for	
  the	
  personal	
  
and	
  professional	
  development	
  of	
  the	
  project	
  leader	
  only.	
  Project	
  Leaders	
  are	
  expected	
  to	
  fill	
  out	
  a	
  
survey	
  rating	
  their	
  own	
  performance.	
  	
  
	
  
Step	
  3:	
  Export	
  results	
  from	
  OrgSync	
  into	
  an	
  excel	
  file	
  and	
  plug	
  values	
  into	
  corresponding	
  scoring	
  
sheet.	
  The	
  scoring	
  sheet	
  will	
  automatically	
  generate	
  averages	
  for	
  each	
  category.	
  	
  
	
  
Step	
  4:	
  Transpose	
  these	
  category	
  averages	
  into	
  the	
  Leadership	
  Development	
  Plan	
  and	
  make	
  note	
  of	
  
any	
  significantly	
  low	
  or	
  high	
  scores	
  in	
  the	
  strengths	
  and	
  opportunities	
  section	
  of	
  the	
  plan.	
  Also	
  
identify	
  any	
  major	
  disconnects	
  between	
  the	
  self-­‐assessment	
  scores	
  and	
  the	
  direct	
  report	
  and	
  
supervisor	
  scores.	
  	
  
	
  
Step	
  5:	
  Set	
  a	
  meeting	
  with	
  the	
  Project	
  Leader	
  to	
  discuss	
  results.	
  It	
  is	
  critical	
  that	
  the	
  Project	
  Leader	
  
understands	
  that	
  these	
  results	
  are	
  for	
  feedback	
  and	
  developmental	
  purposes	
  only	
  and	
  will	
  not	
  
result	
  in	
  any	
  adverse	
  action.	
  The	
  Project	
  Leader	
  should	
  understand	
  that	
  this	
  feedback	
  system	
  is	
  
designed	
  for	
  the	
  purpose	
  of	
  helping	
  them	
  develop	
  and	
  grow	
  their	
  leadership	
  skills	
  to	
  be	
  more	
  
competitive	
  in	
  the	
  workplace	
  post	
  graduation.	
  Keep	
  the	
  dialogue	
  positive	
  and	
  encouraging.	
  	
  
	
  
Step	
  6:	
  Walk	
  through	
  the	
  scores	
  and	
  key	
  strengths	
  and	
  developmental	
  opportunities	
  with	
  the	
  
project	
  leader.	
  Identify	
  3-­‐4	
  opportunities	
  for	
  development	
  and	
  collaboratively	
  create	
  an	
  action	
  plan	
  
to	
  improve	
  these	
  skills.	
  Ensure	
  that	
  the	
  action	
  plan	
  is	
  complete	
  with	
  dates	
  for	
  completing	
  the	
  
activity	
  and	
  expected	
  learning	
  outcomes.	
  You	
  may	
  utilize	
  any	
  Enactus	
  USA	
  or	
  UNC	
  Charlotte	
  
resources	
  for	
  this	
  plan.	
  	
  
This	
  may	
  include	
  but	
  is	
  not	
  limited	
  to:	
  	
  
• The	
  University	
  Career	
  Center	
  Resources	
  
• The	
  Center	
  for	
  Professional	
  Development	
  
• The	
  Center	
  for	
  Academic	
  Excellence	
  	
  
• Enactus	
  USA	
  Online	
  Resources	
  
• Project	
  Management	
  Institute	
  Workshops	
  
	
  
	
  	
  *Please	
  see	
  Appendix	
  1	
  for	
  copies	
  of	
  resources	
  offered	
  by	
  these	
  organizations.	
  	
  
	
  
Step	
  7:	
  Schedule	
  a	
  follow	
  up	
  meeting	
  to	
  track	
  progress	
  on	
  Leadership	
  Development	
  Plan	
  and	
  
continue	
  to	
  track	
  progress	
  of	
  Project	
  Leaders	
  over	
  time.	
  Ideally	
  this	
  performance	
  appraisal	
  will	
  be	
  
completed	
  quarterly	
  for	
  each	
  and	
  every	
  Project	
  Leader.	
  	
  

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Enactus Development Plan

  • 1.     Created  by:  Sarah  Mack  on  2/9/15   Modified  by:       Enactus  at  UNC  Charlotte     Performance  Management  System   For  Project  Leaders  and  Directors     This  document  contains  the  competencies  and  behaviors  necessary  to   be  a  successful  project  manager  at  Enactus  UNC  Charlotte.  In  addition  this   document  contains  an  instruction  guide  for  administering  performance   appraisals,  providing  feedback,  and  developing  the  current  and  future   leaders  of  the  Enactus  organization  at  UNC  Charlotte.          
  • 2.   2   Table  of  Contents   Background  ...................................................................................................................................................................................................  3   Sources:  ....................................................................................................................................................................................................  3   Competency  Model  .....................................................................................................................................................................................  4   Motivational  Leadership  .....................................................................................................................................................................  5   Definition:  ...................................................................................................................................................................................................................  5   Sub  Competencies:  .................................................................................................................................................................................................  5   Specific  Behavior  Examples:  ............................................................................................................................................................................  5   Sources:  ........................................................................................................................................................................................................................  5   Strategic  Management  .........................................................................................................................................................................  5   Definition:  ...................................................................................................................................................................................................................  5   Sub  Competencies:  .................................................................................................................................................................................................  5   Specific  Behavior  Examples:  ............................................................................................................................................................................  5   Sources:  ........................................................................................................................................................................................................................  6   Effective  Communication  ....................................................................................................................................................................  6   Definition:  ...................................................................................................................................................................................................................  6   Sub  Competencies:  .................................................................................................................................................................................................  6   Specific  Behavior  Examples:  ............................................................................................................................................................................  6   Sources:  ........................................................................................................................................................................................................................  6   Delegation  ................................................................................................................................................................................................  6   Definition:  ...................................................................................................................................................................................................................  6   Sub  Competencies:  .................................................................................................................................................................................................  6   Specific  Behavior  Examples:  ............................................................................................................................................................................  7   Sources:  ........................................................................................................................................................................................................................  7   Time  Management  ................................................................................................................................................................................  7   Definition:  ...................................................................................................................................................................................................................  7   Sub  Competencies:  .................................................................................................................................................................................................  7   Specific  Behavior  Examples:  ............................................................................................................................................................................  7   Sources:  ........................................................................................................................................................................................................................  7   Other  Sources:  ........................................................................................................................................................................................  7   Project  Leader  Job  Description  ..............................................................................................................................................................  8   Summary  ..................................................................................................................................................................................................  8   Duties  &  Responsibilities  ...................................................................................................................................................................  8   Accountabilities  .....................................................................................................................................................................................  8   Knowledge,  Skills  &  Abilities  .............................................................................................................................................................  8   Survey  Questions  .........................................................................................................................................................................................  9   Qualifying  Questions:  ...........................................................................................................................................................................  9   Self  Assessment:  ....................................................................................................................................................................................  9   Motivational  Leadership:  .......................................................................................................................................................................................  9   Strategic  Management:  ...........................................................................................................................................................................................  9   Effective  Communication:  ......................................................................................................................................................................................  9   Delegation:  .................................................................................................................................................................................................................  10   Time  Management:  ................................................................................................................................................................................................  10   Direct  Reports:  .....................................................................................................................................................................................  10   Motivational  Leadership:  ....................................................................................................................................................................................  10   Strategic  Management:  ........................................................................................................................................................................................  10   Effective  Communication:  ...................................................................................................................................................................................  10   Delegation:  .................................................................................................................................................................................................................  10   Time  Management:  ................................................................................................................................................................................................  11   Supervisor:  ............................................................................................................................................................................................  11   Motivational  Leadership:  ....................................................................................................................................................................................  11   Strategic  Management:  ........................................................................................................................................................................................  11   Effective  Communication:  ...................................................................................................................................................................................  11   Delegation:  .................................................................................................................................................................................................................  11   Time  Management:  ................................................................................................................................................................................................  11   Peers:  .......................................................................................................................................................................................................  12   Motivational  Leadership:  ....................................................................................................................................................................................  12   Strategic  Management:  ........................................................................................................................................................................................  12   Effective  Communication:  ...................................................................................................................................................................................  12   Delegation:  .................................................................................................................................................................................................................  12   Time  Management:  ................................................................................................................................................................................................  12   Leadership  Development  Plan  .............................................................................................................................................................  13   Sources:  ..................................................................................................................................................................................................  13   Instructions  for  utilizing  the  system  ..................................................................................................................................................  14    
  • 3.   3   Background     The  intended  purpose  of  this  system  is  to  provide  organized,  standardized,  formal  feedback   to  the  Project  Leaders  and  Directors  of  the  Enactus  organization  at  UNC  Charlotte.  Several   methods  of  research  were  used  in  the  creation  of  this  system  including  primary  research,   such  as  informal  focus  groups,  observations,  and  polling,  and  secondary  research  on  key   leadership  traits,  competencies,  and  topics.  This  system  uses  several  human  resource   management  topics  and  methodologies.  The  main  methodologies  used  are  defined  below.       360-­‐degree  Performance  Appraisal:  “360-­‐degree  feedback  or  multi-­‐source   feedback  is  an  appraisal  or  performance  assessment  tool  that  incorporates  feedback   from  all  who  observe  and  are  affected  by  the  performance  of  a  candidate.”1     Behavioral  Observation  Scale:  “A  method  of  appraising  human  behavior  against  a   preferred  level  of  performance.  More  of  a  behavior-­‐based  measure,  it  is  useful  not   only  in  job  appraisals  and  classroom  evaluations  but  also  in  the  assessment  of   medical  conditions.  Using  several  questionnaires,  the  scale  measures  desired   behaviors  as  to  frequency  and  intensity.”2     Competencies:  “The  skills,  behaviors,  and  attitudes  that  lead  to  high  performance,   the  skills,  behaviors,  or  qualities  that  contribute  to  success.”3     Competency  Model:  “A  framework  for  organizing  a  collection  of  observable  skills,   behaviors,  and  attitudes  that  impact  the  quality  of  work  that  people  do.  It  describes   what  people  need  to  know  and  be  able  to  do  in  order  to  execute  on  their   responsibilities  effectively.”4     Individual  Development  Plan:  “A  tool  to  assist  employees  in  career  and  personal   development.  Its  primary  purpose  is  to  help  employees  reach  short  and  long-­‐term   career  goals,  as  well  as  improve  current  job  performance.  An  IDP  is  not  a   performance  evaluation  tool  or  a  one-­‐time  activity.  It  should  be  looked  at  like  a   partnership  between  the  employee  and  the  supervisor.  It  involves  preparation  and   continuous  feedback.”5       Sources:     1http://www.whatishumanresource.com/360-­‐degrees-­‐performance-­‐appraisal   2http://psychologydictionary.org/behavioral-­‐observation-­‐scale-­‐bos/   3  http://www.kornferryinstitute.com/sites/all/files/documents/briefings-­‐magazine-­‐ download/Competency_Modeling1.pdf   4  http://www.stccg.com/competency-­‐models-­‐what-­‐are-­‐they/   5  http://www.opm.gov/WIKI/training/Individual-­‐Development-­‐Plans.ashx      
  • 4.   4     Competency  Model     For  effective  Enactus  project  management                 Motivational   Leadership   Strategic   Management     Effective   Communication   Delegation     Time   Management    
  • 5.   5   Motivational  Leadership   Definition:     The  ability  to  inspire  and  encourage  your  team  to  produce  results  without  the  use  of   extrinsic  rewards.     Sub  Competencies:   Diplomacy,  People  Management,  Conflict  Management,  Responsiveness,  Coaching,  Humility,   Approachability,  Reliability,  Integrity       Specific  Behavior  Examples:     • Leads  team  meetings  with  high  energy   • Is  open  to  questions  and  feedback  from  direct  reports   • Consistently  has  a  positive  attitude     • Resolves  interpersonal  conflicts  quickly  and  effectively     • Holds  self  to  high  professional  standard   • Motivates  direct  reports  to  achieve  goals     Sources:   • http://www.forbes.com/sites/rochellebailis/2014/10/29/two-­‐simple-­‐scientific-­‐ approaches-­‐to-­‐motivational-­‐leadership/   • http://youremployment.biz/competency/lominger-­‐competency-­‐list/   • http://campusservices.harvard.edu/system/files/documents/1865/harvard_comp etency_dictionary_complete.pdf     Strategic  Management     Definition:     The  ability  to  design  and  implement  a  vision,  overcome  ambiguity,  solve  problems,  and   drive  results.  The  ability  to  identify  the  specific  steps  needed  to  reach  a  goal  a  find  creative   ways  to  achieve  it.     Sub  Competencies:   Process  Management,  Project  Management  (Vision,  Design,  Implementation),  Action   Oriented,  Results  Driven,  Goal  Setting,  Problem  Solving,  Creativity,  and  Ability  to  deal  with   ambiguity  or  unfamiliar  situations.       Specific  Behavior  Examples:     • Demonstrates  an  understanding  of  process  management  and  what  specific  steps  are   required  to  achieve  a  goal.   • Creates  a  plan  and  execute  it  utilizing  given  resources   • Demonstrates  an  understanding  of  SMART  goal  methodology    
  • 6.   6   • Demonstrates  problem  solving  ability     • Has  a  clear  vision  for  the  project  that  aligns  with  Enactus’  mission     • Generates  creative  solutions  and  navigate  complex  and  often  unfamiliar  problems   • Effectively  measures  work  and  drive  results   • Not  afraid  to  take  reasonable  risks       Sources:   http://youremployment.biz/competency/lominger-­‐competency-­‐list/   http://campusservices.harvard.edu/system/files/documents/1865/harvard_competen cy_dictionary_complete.pdf     Effective  Communication     Definition:   The  ability  to  have  clear,  meaningful,  timely  and  professional  communication  with   individuals  inside  and  outside  of  the  organization     Sub  Competencies:   Verbal  &  Written  Communication  Skills,  Effective  Feedback,  Persuasion,  Interpersonal   Savvy     Specific  Behavior  Examples:     • Responds  promptly  to  emails,  phone  calls  and  other  communications   • Provides  clear  and  concise  directions     • Speaks  clearly  and  in  a  professional  manner     • Provides  feedback  on  a  regular  basis     • Navigates  political  or  diplomatic  situations  with  ease     • Clearly  expresses  goals,  objectives,  and  expectations     Sources:   http://youremployment.biz/competency/lominger-­‐competency-­‐list/   Delegation   Definition:     Delivering  timely,  clearly  understood,  time-­‐bound  action  items  to  direct  reports  and   following  up  to  ensure  completion.  Ensuring  direct  reports  have  enough  to  do  and  are  given   all  necessary  resources  to  complete  tasks.       Sub  Competencies:   Prioritization,  Directing  others,  communication  skills,  command  skills,  teamwork.    
  • 7.   7   Specific  Behavior  Examples:     • Provides  consistent,  timely,  and  constructive  feedback  to  subordinates   • Asks  for  help  when  necessary     • Communicates  clear  expectations  for  tasks   • Provides  all  necessary  resources  and  information  needed  to  complete  tasks   • Knowledgeable  about  resources  both  inside  and  outside  of  Enactus  UNCC       Sources:   http://youremployment.biz/competency/lominger-­‐competency-­‐list/   http://campusservices.harvard.edu/system/files/documents/1865/harvard_competen             cy_dictionary_complete.pdf     Time  Management   Definition:     The  ability  to  use  ones  time  effectively  and  productively  as  well  as  consider  other   organizational  members  time  constraints  and  adjust  project  timelines  accordingly.       Sub  Competencies:   Timely  decision-­‐making,  flexibility,  organization     Specific  Behavior  Examples:     • Manages  team  and  project  meeting  time  effectively     • Creates  and  sticks  to  meeting  agendas  consistently   • Respects  time  commitments  of  subordinate  members   • Creates  timelines  for  project  deliverables  and  sticks  to  it.     • Sets  priorities  effectively   Sources:   http://youremployment.biz/competency/lominger-­‐competency-­‐list/   http://campusservices.harvard.edu/system/files/documents/1865/harvard_competen cy_dictionary_complete.pdf     Other  Sources:     http://www.shrm.org/HRCompetencies/Documents/Competency%20Model%201 1%202_10%201%202014.pdf   http://www.kornferryinstitute.com/sites/all/files/documents/briefings-­‐magazine-­‐         download/Competency_Modeling1.pdf      
  • 8.   8   Project  Leader  Job  Description     Summary   The  Enactus  project  leader  is  a  prestigious  role  within  the  Enactus  chapter.  They  are   responsible  for  all  the  primary  functions  of  the  individual  projects.  This  includes  but   is  not  limited  to:  presiding  over  team  meetings,  creating  the  strategic  plan  for  the   project,  providing  leadership  to  team  members,  collecting  and  reporting  project   outcomes  and  data  to  the  team  as  a  whole.     Duties  &  Responsibilities   40%  Strategic  Project  Management  –  Project  Leaders  must  create  a  strategic  plan   for  the  direction  and  execution  of  their  project.  This  may  include  research,  written   and  verbal  communication,  and  collecting  and  interpreting  data  outcomes.  Project   Leaders  are  solely  responsible  for  the  successes  or  failures  of  the  project.     40%  Project  Leadership  –Project  Leaders  must  schedule,  plan,  and  preside  over   their  individual  team  meetings  and  provide  motivational  leadership  to  their  team   members.  Project  Leaders  must  delegate  action  items  and  provide  necessary   resources  to  their  team  members  and  enforce  that  the  action  items  are  completed   effectively  and  in  a  timely  manner.     15%  Organizational  Paperwork  –Project  leaders  are  required  to  file  a  project   charter  with  Enactus  USA  every  semester  as  well  as  create,  submit,  and  present   Project  Progress  Reports  (PPR’s)  monthly  to  the  Vice  President  of  Operations.  Other   paperwork  may  be  required  depending  on  project  type  and  funding  requirements.   Project  Leaders  are  also  required  to  create  and  maintain  a  record  keeping  system   (or  “Project  Binder”)  for  the  continuation  and  sustainability  of  the  project.     5%  Leadership  Meetings  –  There  are  several  leadership  meetings  that  Project   Leaders  must  attend.  These  meetings  will  include  but  are  not  limited  to:  quarterly   Business  Advisory  Board  Meetings,  Monthly  check-­‐in  meetings  and  semiannual   Project  Management  workshops.     Accountabilities   Project  Leaders  report  directly  to  the  Vice  President  of  Operations  and  are   accountable  to  the  Vice  President  of  Operations,  the  Executive  Board,  the  Belk   Collage  of  Business  and  the  community  partners  they  are  working  with.       Project  Leaders  must  be  registered  part  time  or  full  time  students  of  the  University   of  North  Carolina  at  Charlotte.       Knowledge,  Skills  &  Abilities     • Strong  leadership  ability   • Organizational  ability     • Experience  with  Enactus  project   guidelines   • Strong  verbal  and  written   communication  skills   • Ability  to  give  and  receive   constructive  feedback    
  • 9.   9   Survey  Questions   Qualifying  Questions:   Which  Project  Leader  are  you  leaving  feedback  for?     a.) Lindsay  Wainscott       (Social  Media  Squad)   b.) Mikey  Johnson       (Social  Media  Squad)   c.) Marisa  Hicklen       (Transitions)   d.) Pamela  Rivera       (The  Ecuador  Project)   e.) Noelle  Cornelio       (Patchwork  Epiphany)   f.) Raehanna  Evans       (Events  Committee)       What  is  your  relationship  to  this  Project  Leader?         a.)  It’s  Me!       b.)  Direct  Report  (Project  Member)     c.)  Supervisor  (Vice  President  of  Operations)     d.)  Peer  (Other  Project  Leader)     All  of  the  following  questions  are  measured  on  the  frequency  scale  below.   1.)  Never,  2.)  Sometimes  3.)  Often  4.)  Most  of  the  Time  5.)  Always   Self  Assessment:   Motivational  Leadership:   1.) I  conduct  myself  with  a  high  level  of  professionalism.   2.) I  encourage  my  members  to  participate  and  ask  questions.   3.) I  keep  a  high  energy  level  during  meetings   4.) I  motivate  my  team  to  achieve  project  goals  and  objectives.     5.) I  quickly  and  effectively  resolve  interpersonal  conflicts  within  my  team   Strategic  Management:   1.) I  am  a  resourceful  problem  solver.   2.) I  can  give  step  by  step  instructions  on  how  to  complete  a  task   3.) I  use  SMART  goals  to  set  the  direction  of  the  team.   4.) I  make  clear  plans  for  my  team  to  follow   5.) I  make  effective  use  of  the  resources  at  my  disposal       Effective  Communication:   1.) I  reply  to  emails  and  phone  calls  promptly       2.) I  speak  clearly  and  in  a  professional  manner   3.) I  provide  feedback  to  my  team  on  a  regular  basis     4.) I  navigate  political  or  diplomatic  situations  with  ease   5.) I  clearly  expresses  goals,  objectives,  and  expectations    
  • 10.   10   Delegation:   1.) I  provide  consistent,  timely,  and  constructive  feedback  to  subordinates   2.) I  ask  for  help  when  necessary   3.) I  communicate  clear  expectations  for  tasks   4.) I  provide  all  necessary  resources  and  information  needed  to  complete  tasks   5.) I  know  about  resources  both  inside  and  outside  of  Enactus  UNCC   Time  Management:   1.) I  make  effective  use  of  project  meeting  time   2.) I  create  and  stick  to  meeting  agendas.   3.) I  try  to  respect  the  time  commitments  of  subordinate  members   4.) I  create  timelines  for  project  deliverables  and  enforce  them     5.) I  set  priorities  effectively   Direct  Reports:   Motivational  Leadership:   1.) My  Project  Leader  conducts  themselves  in  a  professional  manner   2.) My  Project  Leader  makes  me  feel  comfortable  asking  questions  and  encourages  me  to   participate.     3.) My  Project  Leader  has  high  energy  during  the  meetings.   4.)  My  Project  Leader  motivates  me  to  achieve  project  goals  and  objectives.     5.) My  Project  Leader  quickly  and  effectively  resolves  interpersonal  conflicts  within  the  team.   Strategic  Management:   1.) My  Project  Leader  is  resourceful  when  solving  problems.   2.) My  Project  Leader  can  give  clear  instructions  on  how  to  complete  a  task,  step  by  step.   3.) My  Project  Leader  uses  SMART  (Specific,  Measurable,  Actionable,  Realistic,  Time-­‐Bound)  goals.   4.) My  Project  Leader  can  deal  with  ambiguity.   5.) My  Project  Leader  has  a  written  plan  for  the  direction  of  the  project.       Effective  Communication:   1.) My  Project  Leader  responds  promptly  to  emails  and  phone  calls   2.) My  Project  Leader  provides  clear  and  concise  directions     3.) My  Project  Leader  speaks  clearly  and  in  a  professional  manner     4.) My  Project  Leader  provides  feedback  on  a  regular  basis     5.) My  Project  Leader  clearly  expresses  goals,  objectives,  and  expectations   Delegation:   1.) My  Project  Leader  provides  consistent,  timely,  and  constructive  feedback  to  subordinates   2.) My  Project  Leader  asks  for  help  when  necessary     3.) My  Project  Leader  communicates  clear  expectations  for  tasks   4.) My  Project  Leader  provides  me  with  all  the  necessary  resources  and  information  needed  to   complete  tasks   5.) My  Project  Leader  is  knowledgeable  about  resources  both  inside  and  outside  of  Enactus   UNCC  
  • 11.   11   Time  Management:   1.) My  Project  Leader  makes  effective  use  of  project  meeting  time   2.) My  Project  Leader  creates  and  sticks  to  meeting  agendas.   3.) My  Project  Leader  respects  the  time  commitments  of  subordinate  members   4.) My  Project  Leader  creates  timelines  for  project  deliverables  and  enforce  them     5.) My  Project  Leader  sets  priorities  effectively   Supervisor:   Motivational  Leadership:   1.) This  Project  Leader  conducts  themselves  in  a  professional  manner   2.) This  Project  Leader  motivates  me  to  perform  at  a  higher  level   3.) This  Project  Leader  has  high  energy  during  the  meetings.   4.) This  Project  Leader  motivates  their  members  to  achieve  project  goals  and  objectives.     5.) This  Project  Leader  quickly  and  effectively  resolves  interpersonal  conflicts  within  the  team.   Strategic  Management:   1.) This  Project  Leader  is  resourceful  when  solving  problems.   2.) This  Project  Leader  can  give  clear  instructions  on  how  to  complete  a  task,  step  by  step.   3.) This  Project  Leader  uses  SMART  (Specific,  Measurable,  Actionable,  Realistic,  Time-­‐Bound)  goals.   4.) This  Project  Leader  can  deal  with  ambiguity.   5.) This  Project  Leader  has  a  written  plan  for  the  direction  of  the  project.       Effective  Communication:   1.) This  Project  Leader  responds  promptly  to  emails  and  phone  calls   2.) This  Project  Leader  provides  clear  and  concise  directions     3.) This  Project  Leader  speaks  clearly  and  in  a  professional  manner     4.) This  Project  Leader  provides  feedback  on  a  regular  basis     5.) This  Project  Leader  clearly  expresses  goals,  objectives,  and  expectations   Delegation:   1.) This  Project  Leader  provides  consistent,  timely,  and  constructive  feedback  to  subordinates   2.) This  Project  Leader  asks  for  help  when  necessary     3.) This  Project  Leader  communicates  clear  expectations  for  tasks   4.) This  Project  Leader  provides  me  with  all  the  necessary  resources  and  information  needed   to  complete  tasks   5.) This  Project  Leader  is  knowledgeable  about  resources  both  inside  and  outside  of  Enactus   UNCC   Time  Management:   1.) This  Project  Leader  makes  effective  use  of  project  meeting  time   2.) This  Project  Leader  creates  and  sticks  to  meeting  agendas.   3.) This  Project  Leader  respects  the  time  commitments  of  subordinate  members   4.) This  Project  Leader  creates  timelines  for  project  deliverables  and  enforce  them     5.) This  Project  Leader  sets  priorities  effectively    
  • 12.   12   Peers:   Motivational  Leadership:   1.) This  Project  Leader  conducts  themselves  in  a  professional  manner   2.) This  Project  Leader  motivates  me  to  perform  at  a  higher  level   3.) This  Project  Leader  has  high  energy  during  the  meetings.   4.) This  Project  Leader  motivates  their  members  to  achieve  project  goals  and  objectives.     5.) This  Project  Leader  quickly  and  effectively  resolves  interpersonal  conflicts  within  the  team.   Strategic  Management:   1.) This  Project  Leader  is  resourceful  when  solving  problems.   2.) This  Project  Leader  can  give  clear  instructions  on  how  to  complete  a  task,  step  by  step.   3.) This  Project  Leader  uses  SMART  (Specific,  Measurable,  Actionable,  Realistic,  Time-­‐Bound)  goals.   4.) This  Project  Leader  can  deal  with  ambiguity.   5.) This  Project  Leader  has  a  written  plan  for  the  direction  of  the  project.       Effective  Communication:   1.) This  Project  Leader  responds  promptly  to  emails  and  phone  calls   2.) This  Project  Leader  provides  clear  and  concise  directions     3.) This  Project  Leader  speaks  clearly  and  in  a  professional  manner     4.) This  Project  Leader  provides  feedback  on  a  regular  basis     5.) This  Project  Leader  clearly  expresses  goals,  objectives,  and  expectations   Delegation:   1.) This  Project  Leader  provides  consistent,  timely,  and  constructive  feedback  to  subordinates   2.) This  Project  Leader  asks  for  help  when  necessary     3.) This  Project  Leader  communicates  clear  expectations  for  tasks   4.) This  Project  Leader  provides  me  with  all  the  necessary  resources  and  information  needed   to  complete  tasks   5.) This  Project  Leader  is  knowledgeable  about  resources  both  inside  and  outside  of  Enactus   UNCC   Time  Management:   1.) This  Project  Leader  makes  effective  use  of  project  meeting  time   2.) This  Project  Leader  creates  and  sticks  to  meeting  agendas.   3.) This  Project  Leader  respects  the  time  commitments  of  subordinate  members   4.) This  Project  Leader  creates  timelines  for  project  deliverables  and  enforce  them     5.) This  Project  Leader  sets  priorities  effectively            
  • 13.   13   Leadership  Development  Plan   Name:       Project:     Scores:     Motivational   Leadership   Strategic   Management   Effective   Communication     Delegation   Time   Management   Self   Assessment             Direct   Reports               Supervisor               Peers               Totals:             *These  scores  are  averages  for  each  category     Key  Strengths:  Developmental  Opportunities:                   Developmental  Action  Plan:   Focus  Area   Action  Plan   Resources  Required   Learning  Outcome                                           Sources:     http://www.shrm.org/hrdisciplines/orgempdev/articles/pages/individualdevelopmentplans.aspx  
  • 14.   14   Instructions  for  utilizing  the  system     Step  1:  Give  all  current  and  upcoming  project  leaders  a  copy  of  the  Project  Leader  Job  Description   and  competency  model  and  allow  them  to  review  the  expectations  and  ensure  they  understand  how   they  will  be  evaluated.    Answer  any  questions  regarding  specific  behaviors  and  performance   standards.  Ensure  that  they  understand  they  will  be  receiving  feedback  on  their  performance  from   all  angles  (supervisors,  peers,  and  direct  reports).       Step  2:    Email  link  to  survey  to  all  Project  Leaders,  project  members,  the  Vice  President  of   Operations,  and  community  partners*  (*optional).  Be  sure  to  communicate  when  you  would  like  the   surveys  to  be  completed  and  that  the  responses  are  completely  anonymous  and  are  for  the  personal   and  professional  development  of  the  project  leader  only.  Project  Leaders  are  expected  to  fill  out  a   survey  rating  their  own  performance.       Step  3:  Export  results  from  OrgSync  into  an  excel  file  and  plug  values  into  corresponding  scoring   sheet.  The  scoring  sheet  will  automatically  generate  averages  for  each  category.       Step  4:  Transpose  these  category  averages  into  the  Leadership  Development  Plan  and  make  note  of   any  significantly  low  or  high  scores  in  the  strengths  and  opportunities  section  of  the  plan.  Also   identify  any  major  disconnects  between  the  self-­‐assessment  scores  and  the  direct  report  and   supervisor  scores.       Step  5:  Set  a  meeting  with  the  Project  Leader  to  discuss  results.  It  is  critical  that  the  Project  Leader   understands  that  these  results  are  for  feedback  and  developmental  purposes  only  and  will  not   result  in  any  adverse  action.  The  Project  Leader  should  understand  that  this  feedback  system  is   designed  for  the  purpose  of  helping  them  develop  and  grow  their  leadership  skills  to  be  more   competitive  in  the  workplace  post  graduation.  Keep  the  dialogue  positive  and  encouraging.       Step  6:  Walk  through  the  scores  and  key  strengths  and  developmental  opportunities  with  the   project  leader.  Identify  3-­‐4  opportunities  for  development  and  collaboratively  create  an  action  plan   to  improve  these  skills.  Ensure  that  the  action  plan  is  complete  with  dates  for  completing  the   activity  and  expected  learning  outcomes.  You  may  utilize  any  Enactus  USA  or  UNC  Charlotte   resources  for  this  plan.     This  may  include  but  is  not  limited  to:     • The  University  Career  Center  Resources   • The  Center  for  Professional  Development   • The  Center  for  Academic  Excellence     • Enactus  USA  Online  Resources   • Project  Management  Institute  Workshops        *Please  see  Appendix  1  for  copies  of  resources  offered  by  these  organizations.       Step  7:  Schedule  a  follow  up  meeting  to  track  progress  on  Leadership  Development  Plan  and   continue  to  track  progress  of  Project  Leaders  over  time.  Ideally  this  performance  appraisal  will  be   completed  quarterly  for  each  and  every  Project  Leader.