1. WORK TERM FINAL REPORT
Preparedby:TylerCrowder
AlgonquinCollege
ComputerSystemsTechnician
Winter2015
Workingat: The Bankof Canada
Ottawa,ON
Createdon:March 10 2015

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Work Term Final Report
Table of Contents
Glossary.............................................................................................................................................3
Introduction.......................................................................................................................................4
The Bank of Canada........................................................................................................................4
Objective........................................................................................................................................4
Tasks and Outcomes...........................................................................................................................5
Understanding and Scripting for Microsoft SharePoint......................................................................5
Learning Outcome.......................................................................................................................5
Documentation of Services and Tools...............................................................................................5
Learning Outcome.......................................................................................................................6
Configuring Search and Navigation in SharePoint..............................................................................6
Learning Outcome.......................................................................................................................6
Troubleshooting and Testing MetaVis..............................................................................................6
Learning Outcome.......................................................................................................................7
Familiarizing with Microsoft Office Suite ..........................................................................................7
Learning Outcome.......................................................................................................................7
Conclusion .........................................................................................................................................8
Recommendation...............................................................................................................................8

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Work Term Final Report
Glossary
ECM – Enterprise ContentManagement
K&IS – KnowledgeandInformationServices
MetaVis– Name of the tool usedinthe migrationof documents
Managed Property –The userfriendlyname of acolumnin SharePointthatcanbe usedforsearch.This
mustbe mappedtoa crawledproperty.
Crawled Property – The systemname fora columninSharePointthatgetsindexedsoitcanbe foundby
the search application.Thismustbe usedbya managedpropertyinorderforsearch to find.
PowerUser– a category of usersthat has more permissionsthanthe average user

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Work Term Final Report
Introduction
The Bank of Canada
The Bank of Canadais the central organizationbehindourveryownCanadianeconomy.Things
that theydo include butare notlimitedto:
 Researchandpolicyanalysis.
 Keepinginflationlow,stableand predictable.
 Riskmanagementregardingoureconomy.
 Promotingthe safetyandefficiencyof the Canadianandinternational financialsystem.
 The sole providerforourCanadianbank notes(design,productionanddistribution).
 The executionof federal governmentborrowingandinvesting.
The vast majorityof the work I conductedatthe bankwas done withthe ECMprogram’steams
as well asthe Knowledge andInformationServicesteam.
Objective
In 4 monthsof co-opeducationandworking,manyareasof interestrelatingtomyAlgonquin
College educationwere covered.Informal traininginitiatives, qualityassurance, troubleshooting
software,the migrationof sensitivedocuments,andmultipleconfigurationsof Microsoft’sSharePoint
application were all partof myresponsibilitiesasanemployee/student. Itwasmy goal to learnas much
as I couldabout the differentprogramsprofessionalorganizationsare usingandgainthe skillsneededto
succeedina constantlychangingenvironment.

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Work Term Final Report
Tasks and Outcomes
Understanding and Scripting for Microsoft SharePoint
The majorityof my workloadhadto do withbuildingwebsitesthatcontainedsensitive andnon-
sensitivedocumentsfordepartmentswithinthe bank.The firstmonthanda half were spentshadowing
the ECM teammembersinorderto geta grasp onwhat SharePointisandhow itworks.I alsoexplored
some of the differentoptionsavailable forallowingpeople tostore theirdocumentsinthe space we
builtforthem.Thingslike permissionsof folders,librariesandwebsites,specificrequirementsforthe
department,andevenhowuserswill be able tofindtheirdocumentsafterreleasingtheirspace.
BuildingaSharePointsite froma PowerShell scriptandunderstandingthe processesbehind
each functionwas difficultatfirst.However,afterpractisingandcontinuingtoshadow the team
membersitbecame more andmore clear.Askingquestionsandtakingnoteswere crucial tothe learning
process. Inorder to buildasite,IneededtomodifyexistingscriptsandXML documentstomatch what
the departmentsrepresentativesare lookingfor.Thisincludesthe site itself,any subsites,foldersthey
need,
LearningOutcome
Throughoutthe beginningof mytrainingIlearnedtoworkas a team more effectivelyandfollow
the AGILE projectmanagementmethodologytomeet deadlinesandreduce the overallriskof havinga
productthat the clientisnothappywith.Forthisto work,I also learnedhow tocommunicate ina
professionalandassertive manner.
Documentation of Services and Tools
Some of the workI was requiredtodoincludeddocumentingstepbystepinstructionsabout
howto use the tool thatallowedusto move documentsfromanoldstorage systemtothe new
SharePointstorage system. Iwasalsoinvolvedwithcreatingdocumentationfortrainingpurposesthat
toldpowerusers where theycanand shouldnotnavigate toinorder to change settingsontheir
website,addpeople togroupsthathave specificpermissionsonthe website.

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Work Term Final Report
LearningOutcome
By usingthe tool frequently inordertodocumentit, Iwasable to learnmanydifferent
capabilitiesthatwere usefulinthe deploymentof new sitesanduseful tothe peoplesupportingthe
websitesafterthe departmentshadbeendeployedto.I’ve learnedthatnotall operationswill happen
smoothlyandthat working inthe IT industryingeneral isaconstantlearningandtestingprocess.
Configuring Search and Navigation in SharePoint
Notonlywas I workingwiththe ECMteamsto deployafinishedproducttoeachdepartmentfor
the ITS department,Iwasalsoworkingwiththe K&ISdepartmenttoconfigure asearchengine fora
separate storage systemthatisusingSharePoint.Thiswasdone bygatheringrequirementsfromthem
at daily face to face AGILE meetings.Understandinghow asearchengine worksusingmanaged
propertiesmappedtocrawledpropertiesinordertosearchon particulardocumentmetadatafieldsand
thenactuallyconfiguringitinatest,pre-productionandproductionenvironments.Thisincluded
troubleshootingproblems,creatingtestdocumentstouse, andmodifyingwebpartsinordertodisplay
the search resultsinanappropriate manner. Afterthe configurationswerecomplete Iwasinvolvedwith
trainingusersonhowto use the searchcenter.
LearningOutcome
Workingwithpeople whoare nottechnical canbe stressful foratechnical personandallowed
me to learnpatience andunderstanding.Italsoallowedme tosee differentissuesthatcan arise when
pilotinganewlydevelopedproduct. Attendingdailystand-upmeetingshasreallyimprovedonmy
abilitytospeaktosmall groupsand polishedmypresentationandpublicspeakingskills.
Troubleshooting and Testing MetaVis
Duringmy co-op,the tool we were usingtomove the documentsstartedworkingdifferently
than expected.A fewof the developers onthe ECMteams,anotherco-opstudent,andmyself assisted
inthe testing,bugreporting,troubleshooting,andfixingof the tool.Preliminarytestingprovedtobe
difficultbecausenobodyknewwhatwascausingthe issue.

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Work Term Final Report
LearningOutcome
The troubleshootingprocesscanbe difficulttolearnwhenthere are noparticularpatternsor
consistencywiththe problem.Thiswasa greatexperience fromacomputersystemtechnician’s
perspective thatallowedme tosee the processfirsthand.
Familiarizing with Microsoft Office Suite
For the most part,I have onlyusedMicrosoftOffice suite tohandinassignmentsatschool.
Therefore,myexperience withactual wordprocessingandspreadsheetmanipulationwasalmostnon-
existent. Muchof mywork includedcreatingandreceivingExcel spreadsheetswithsource and
destinationmappingsforcontent thatismigratingtoSharePoint,aswell asmetadataassociatedwith
each document.Cell formattingandmanipulationwasessential tocraftingsome of these.Previously,I
had no experience withExcel.Documentationwasforthe mostpart done withMicrosoftWord.Screen
capturesincludedwithtextwrapping aswell asbuiltinheaders,andpre-configuredtable of contents
helpedachievemygoal of presentingthe documentsprofessionally.
I have neverusedoutlookasa mediumforreceivingandsendingemailsbefore.Inadditionto
emails,we usedoutlookforcalendareventsandbookingmeetings.
LearningOutcome
Gainingexperience withmultipleMicrosoftOffice toolsisan assetthatI currentlydidn’thave.
ExperiencingSharePoint’snative functionalitywithMicrosoftOffice documentshasalsoincreasedmy
knowledge base withSharePointandthe office suiteasa whole.

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Work Term Final Report
Conclusion
The Bank of Canadahas workedwithme ina way that fostersleadership,teamwork,personal
growth,patience, positiveworkethicandthere wasnota single piece of workthatIhave done with
themthat doesnotrelate to myComputerSystemsTechnician program. Eachof the outlinedtasksand
learningoutcomeshas beenagreataddition tomy resume andwill definitelyhelpmyfuture career
goals.
The last 4 monthsof workhave guidedme ina more general directionof where Iwantto be
careerwise inthe next5 years,andis helpingme understandwhatIwantto do withmyeducation. I
have askedforan extensiontocompletethe required8monthsof coop, and the response was
favourable.Ihope thatinthe future aftergraduatinginDecember2015 or April 2016 that the bankwill
remembermyname.
Recommendation
The experiencegainedthroughtakingthe optional co-opisaninvaluableassettowardsfindinga
relatedjobaftergraduation.Itisa directconnectiontothe people currentlyworkinginthe industryand
withoutit;I cannotsay that I wouldbe as confidentinmyskills.Iunderstandthatforwhateverreason,a
studentcan optout of the co-op,butthe experiencegainedthroughthe 4monthsat the Bank of
Canada hashelpedme more thanjustin school educational experience. The Bankhasofferedrelevant
and currentexperience andiswell structuredandorganizedforthe future.
I hope that AlgonquinCollege andthe Bankof Canada can continue toworktogethertohelppeople like
me lookingtosucceed andcontinue onto the careersthat theyare workingsohard inschool to get.