A resume I did for a friend. Love it and so did she.

1. EMPLOYMENT EXPERIENCE
2011-2013 | Acting Manager PCA (pro tem) | Jamaica Customs Department
Manage two teams of auditors ● Evaluate Supervisors performance ● Prepare monthly reports of
teams performance ● Research and assign audit cases for teams ● Review audit case files and
approve them ● Conduct closing conferences with importers ● Prepare File for Tax Appeals
Department re audit assessment appeal ● Attend hearings at the TAD to defend audit assessment ●
Provide general guidance to teams ● Approve seizures of records and penalties recommended ●
Motivate staff in the unit and endeavoring to maintain good human relationship among them
Accomplishments:
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 Exceeded assessment targets in both years by 35% and 55% respectively
 Achieved 86% and 93% of target for closed cases respectively
 Achieved 94% and 107% of cases commenced
 Achieved 77% and 65% of case files reviewed
2008 (Apr-Dec) | Acting Director, PCA | Jamaica Customs Department
Planned, organized, managed, directed and coordinated the work and staff of the Unit ● Developed
audit cases for the team supervisors ● Ensured the timely implementation of the Audit work plans and
programmes ● Managed complex and controversial cases/issues ● Conducted closing conferences
with audited Importers and their representatives ● Monitored outstanding receivables ● Ensured that
dissemination of changes in Government policies regarding imports/exports and other related activities
to staff ● Liaised with local and international Customs Enforcement Agencies, in consultation with the
Assistant Commissioner-Valuation ● Developed and revised payment schedules of outstanding duties
owed by Importers as determined by Audits conducted by the Division and making recommendations to
the Assistant Commissioner-Valuation, the imposition of penalties on importers for breaches of the
Customs Laws ● Approved and recommended all leave request of staff ● Motivated staff and
endeavored to maintain good human relationships ● Evaluated and submitted evaluation reports to
the Assistant Commissioner-Valuation on officers under my direct supervision ● Prepared monthly,
quarterly and annual reports for the unit, recommending areas for improvement to procedures where
necessary
Accomplishments:
 Surpassed target by 10% for audit cases developed
 Achieved 80% of target for audit cases completed
 Surpassed assessment target by 157%
 Exceeded target set for reducing receivables by 142%
2002 - Present | Senior Valuation Auditor | Jamaica Customs Department
Managed team of Auditors ● Provided advice and guidance on methods and auditing techniques ●
Assisted the Director in the selection of cases for audit ● Attended initial audit interviews with Auditors
● Assigned cases to auditors ● Reviewed audit reports and related audit working papers to determine
logic and soundness of audit ● Discussed audit findings and details of assessment with officials of
importers audited ● Evaluated the performance of Auditors through ongoing review of their working
papers ● Made recommendations for acting appointments, training and promotion of auditors ●
Prepared monthly reports on the team’s performance ● Implemented breach procedures where
necessary ● Made recommendations on matters of seizure of books and records, prosecution action
and frequency of audits ● Executed search warrants under the relevant sections of the Customs Act,
when necessary ● Reviewed case files during and on completion of audit ● Audited importers books
and records under the Customs Act and other applicable financial legislations
Organizational
Skills: handles details,
coordinates tasks,
punctual, manages
projects effectively, meets
deadlines, sets goals, keeps
control over budget, plans
and arranges activities,
multi-tasks
Management
Skills: leads groups,
teaches/trains/instructs,
counsels/coaches,
manages conflict,
delegates responsibility,
makes decisions, directs
others, implements
decisions, enforces
policies, takes charge
Interpersonal
Skills: works well with
others, sensitive,
supportive, motivates
others, shares credit,
counsels, cooperates,
delegates effectively,
represents others,
understands feelings, self-confident,
accepts
responsibility
CLAUDINE GARCIA-RATTRAY

2. Page 2
1998-2001 | Internal Auditor | Jamaica Customs Department
Performed Spot Checks of cashiers at the various ports ● Reviewed Import Entries for discrepancies
in classification and values ● Attended stock counts of the stores ● Conducted physical verification
of number sequence for Customs releases
1993-1998 | Bank Reconciliation Officer | Jamaica Customs Department
Reconciled daily lodgement with Bank Statement and report discrepancies ● Attended cash counts at
the bank to oversee daily lodgements from Kingston Customs Cashiers ● Provided daily updates to
the Accountant General’s Department on the amounts available for withdrawal from the Consolidated
Fund ● Performed Cashier daily balancing and settlement at the Customs House
1990-1993 | Records Officer/Manual Cashier | Jamaica Customs Department
Retrieved and recorded the number of correspondences for the Collectors Office ● Maintained Value
Book for cheques received from the main registry ● Filed correspondences ● Collected monies and
prepared receipts for Harbour Fees and Revenue Deposits ● Balanced monies collected for the day
with receipts written
Communication
Skills: writes clearly
and concisely, speaks
effectively, listens
attentively, openly
expresses ideas,
negotiates/resolves
differences, leads group
discussions, provides
feedback, persuades
others, provides well-thought
out solutions,
gathers appropriate
information, confidently
speaks in public
EDUCATION
Presently pursuing Level III ACCA - (one subject outstanding)
Association of Chartered Certified Accountants (ACCA) courses are designed for professional
accountants and auditors seeking qualification in national accounting standards. It introduces
enrollees to the main areas of financial/management accounting and technical areas that
accountants are expected to know, with a strong focus on professional values, ethics and
governance. On the journey of ACCA membership, qualifications achieved along the way are:
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 a Certificate in Accounting and Business;
 an Advanced Diploma in Accounting and Business.
TRAINING
 Auditing Financial Institutions
 Risk Management For Revenue Administrators
 Compliance Module of the Commonwealth Management Development Programme
(CATA)
 Strategic Planning
 The conversation Series on Customs Modernization
 Customs Integrity Training (USAID)
 Human Resource Management Training (MIND)
 Peach 3 Software
 Computer Applications
Research and
Planning Skills:
forecasts/predicts, creates
ideas, identifies problems,
meets goals, identifies
resources, gathers
information, solves
problems, defines needs,
analyzes issues, develops
strategies, assesses
situations
Hard Skills: compiles
statistics, computes
revenue projections,
administers database
management, applies
accounting and audit
principles, operates
Microsoft office, applies
Customs Law; prepares
financial report
REFERENCES
Available upon request.