Quality refers to the degree to which a product fulfills its intended use or specifications, while grade categorizes products based on similar functional uses but different technical characteristics. Low quality can always be problematic even for high-grade products, as illustrated by the example of a costly cellphone that has advanced features but poor performance due to low quality issues like touchscreen freezing, unstable camera pictures, and faulty voice recognition.

1. Quality VS Grade
Compiled by: Sana Anwar Gul

2. Definition of Quality:
Transcendent definition: Excellence
Product-Based definition: Quantities of product attributes
User-Based definition: Fitness for intended use
Value-Based definition: Quality Vs. Price
Manufacturing-Based definition: Conformance to specifications

4. Quality Vs. Grade
Quality & Grade are not the same….
Quality: Degree to which a set of characteristics fulfill requirements
Grade: Category assigned to product or services having the same functional use
different technical characteristics
While a quality level that fails to meet quality requirements is always a problem,
low grade may not be….

5. Example
Suppose Ali buy a costly premium model (high grade) cellphone. This cellphone has all the advanced
features: touch screen, Wi-Fi, Bluetooth, Camera, voice recognition, face recognition etc.
But how would Ali feel if the cellphone is not performing well? like
the touch screen froze while he is navigating the phone.
the camera is not giving him good quality and stable pictures.
the voice recognition system does not recognize his voice most of the time.
Obviously, Ali will be frustrated because he bought a high grade product but it does not perform as it
should. This means the quality of cellphone is poor and that is not acceptable.

6. The End