Slides from Webinar that can be viewed here: https://app.livestorm.co/people2people-2/bold-brave-questions-to-ask-yourself-and-your-teams-to-co-create-more-resilient-digital-businesses Coming to terms with the new normal of operating in a socially distanced world, what are the questions to be asking to help not only recover but also make your business more resilient to lockdowns and moving from one level to another. This session is for professionals whose business is under stress and for professionals challenged to reinvent their careers in response to the COVID19 pandemic. #adaptiveleadershipsessions #newnormalforbusiness #b2brevenuegeneration Key takeaways We’ll examine some of the key pathways to understanding what the new normal will be for your business, as the world moves out of lockdown. Look at some real world examples of how digital innovation is developing new and more resilient forms of revenue, at a social distance. Explore some of the tools available to help develop your own personal digital change strategy, so you are more professionally resilient to change.

1. Bold & brave questions
leaders should be asking themselves,
& their teams, to co-create more
resilient digital businesses.

2. HELPING ENTERPRISES…
Market at a social distance.
Co-create intelligent digital experiences.
Transform how businesses generate revenue.
@samuelmwilliams

5. TODAY…
1. Getting perspective on the challenge.
2. Putting this into context.
3. An example pathway out.
> Three bold and brave questions to ask.

6. 1. PERSPECTIVE
POLL #1

7. “With countries accounting
for over 50% of world GDP in
lockdown, the collapse in
commercial activity is far
more severe than in previous
recessions.
The exit path from lockdowns
will be precarious, with
uneasy consumers, a stop-
start rhythm that inhibits
efficiency, and tricky new
health protocols.”

8. A new normal
post 9/11…

9. Adapting to a
Virus
Fear, rumor,
bigotry & finding
a cure.
1981
theguardian.com

10. The average life
of a pandemic
At least 2 years…
Nicholas LePan

11. aamplify.co.nz ‹#›
90 days to develop a vaccine!
1. TIME

12. Victor Tseng – Pulmonary & Critical Care Physician: University Of Colorado.
2. “THE
SECOND
WAVE”.

13. History tells us every country,
state, & region will be different in
both their response & recovery.
1918
H1N1 INFLUENZA
PANDEMIC
vs
vs
Sweden NZ
Queensland Victoria

14. 3. COMPLACENCY

16. DISINFORMATION

17. A NEW NORMAL FOR SOME…
…BUT NOT OTHERS

18. Elsewhere in the world

19. 2. CONTEXT
POLL #2

20. REMEMBER THIS?

21. OK STEADY –
moderately affected,
but manageable
0-20% drop.
Products,
manufacturing,
online sales.
1.
JUST SURVIVING
- struggling to
stay afloat – more
than 30% drop.
Exporters, product
& services - with
no online sales.
2.
THRIVING – can’t
keep up with
demand – up on
last year.
Digital, online,
content based
business.
3. DROWNING -
Business has
disappeared for the
foreseeable future –
50-100% drop.
Tourism, travel,
retail.
4.

22. BUT…
1. Get prepared for the next waves, gradual restarts, stops.
2. There are new restrictions on budgets, headcount, travel.
3. Adapt to a new mode of working – remote working, space utilization, expectations.
4. See it as an opportunity to invest, divest, reorganize.
5. Hit the accelerator on digital initiatives, change of business models.
6. Fresh eyed view on business performance metrics – reexamining the risk, vs
performance, vs cost calculations, as well as compliance & tax.
1. OK STEADY “We are not out of the woods yet”

23. 1. The mission is to survive the next 2 years.
2. Hard choices have to be taken, with limited options.
3. You will have to roll your sleeves up & just get on with it.
4. Focus, staging, & process become key to getting to the other side.
5. Considered reinvention, leveraging your limited resources may be a pathway.
6. Finding digital revenue sources that you had perhaps dismissed become an option.
2. JUST SURVIVING
“There is light at the end of the tunnel”
AND…

24. 3. THRIVING
“A good problem to have”
1. Adapt to a new mode of working – remote working expectations, space utilization, compliance.
2. Stress test assumptions & get prepared for the next waves, gradual restarts, stops.
3. Empathy, tone, & compassion – will be your leadership go-to.
4. Recognise that the new normal will be different – complacency is your enemy. And supply chains
will continue to alter – especially for talent.
5. Hit the accelerator on digital initiatives, change of business models, more efficient processes – look
to invest in a socially supportive way.
6. Take a fresh eyed view on business performance metrics – reexamining the risk, vs performance,
vs cost calculations. Supporting a better balance.
AND…

25. STRATEGIES:
1. Wait it out.
2. Change tacks completely.
3. Choose both.
AND BE AWARE:
• It will play out over a longer time period.
• There will be different types of waves.
• New opportunity exists in the “new normal”.
4. DROWNING
“Choices in a storm”

26. 3. PATHWAYS
POLL #3

27. Leverage what you’re familiar with...
…be willing to pivot

28. An eerie new reality...

29. Never before have we been so far away,
and so close at the same time.
INSIGHT #1:

30. A comedic new reality...

31. Improvising
Disaggregation of the
value chain
Making do
Learning

32. Brainstorm the different ways that you could
add value & disaggregate your value chain.
INSIGHT #2

33. 6 foot office
Adapting a services-based business

34. DIGITAL HUMANS
#Surveys
#Kiosks
#Education
#Triage
INSIGHT #3:
Data is your new friend

35. A the new “footfall” for us all…
INSIGHT #4

37. Learn from
your millennial,
hipster, Gen Y,
COVID peers!

38. Three big, bold & brave questions:
1.How will you sell and market in a socially
distant world?
2.How do you create more compelling,
meaningful, commercial digital experiences
for customers?
3.Question every assumption or risk there is in
your resourcing supply chain?

39. 1. Marketing & selling at a social distance.
2. Co-create intelligent digital experiences.
3. Transform how businesses generate revenue.
WAYS WE CAN HELP…