1. Samantha Garrity
Samantha.garrity@sky.com
Profile
Conscientious and determined person, who is eager to learn new skills, has great data handling skills
with a good attention to quality. Experienced in problem solving and analysis, has the drive to see
things through to completion and is good at prioritising work to meet deadlines. Excellent team player,
who cooperates well with others and shows enthusiasm to make things happen and achieve goals.
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Education
ISEB June 2012 - Certificates in Modelling Business Processes, Requirements Engineering, Business
Analysis Essentials and Organisational Context
Huddersfield University(Oldham) May 2011 - BA (Hons) Business Management Degree 2:1
Modules Include: Project and Operations Management, Principles of Marketing, Managing &
Developing People, Management Skills & Personal Development, Accounting for Managers,
Leadership: Process & Organisations, Managing Quality and Developing Performance, Strategic
Management, Management Work & Society, Small Business Enterprise & Planning, Organisation
Behaviour, The Legal Environment of Business & Employment, Marketing Research & Consultancy,
Personal Development & Creativity
College - NVQ3 Introductory Award in Supervisory Management, ILM Introductory Certificate in First
Line Management, ECDL, Pitman level 1 & 2 Book keeping and Accounts, Pitman level 1 & 2
Computerised Accounts (Sage)
St Augustine of Canterbury RC School Oldham - GCSE’s in English, Art, Maths
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Career History
Nov 2005 to Present - The Guinness Partnership – Project Officer
● Single Housing System Project - Supporting the implementation of a new Housing System,
data cleansing of inconsistent, missing and incorrect data
● I was the Partnership lead for testing the creation of new property data and data hierarchies,
including writing test scripts, carrying out the testing, identifying and reporting defects. I also
managed the defects raised from across the business by carrying out Investigation on the defect
and correcting of the data at source
● Reviewing and documenting business processes for creating new properties, this involved:
stakeholder analysis, recommendations for the transition of ownership of the process from one
department to another. Designed and documented the new process, ensuring Partnership
requirements were met; defining ownership and consulting with Stakeholders to get verification
buy in and sign off
● Managing Communications for the Go Live of the new process, writing communications to target
various stakeholders and agreeing communication methods
● Managing training of new process, writing the training material and delivering the training to the
Partnership Development Team
● Produced the training module for other business users, along with system user guides
● Provided Early life Support to the Development Teams post new system go live
● Took over responsibility for the day to day management for new property data of properties
managed in the North and management of the Admin Unit hierarchy data for all properties
managed across the Partnership

2. ● Reviewed the data collected for new properties to include gas data and obtaining verification and
sign off of the Gas Responsibility to feed in to the Gas Compliance project
● As part of the Single Housing System design phase I was the Guinness North Lead for
coordinating the review of all property data, specifically linked to the changes for Scheme and
Block data and working to the various build deadlines. Documenting, managing and verifying data
as part of new system build, reporting back data errors to be fixed. Verification and testing of the
data in the various versions of the new system through to implementation.
● GNC Gas Compliance Project - I was part of the project team and supported the Gas
compliance audit. I reviewed the current process to make it user friendly. Testing data loaded
across systems to check for completeness and quality and reporting issues found
● I took responsibility in Guinness North for the new weekly gas reconciliation process which was
introduced. Monitoring the data across systems to ensure they remain aligned. Escalate changes
or gaps in data which could impact on compliance and sharing information with team responsible
for Gas and gaining weekly sign off for the data from the Asset Management Director
● Worked closely with the Heating Services Team and Asset Management Team, building
relationships to share and resolve issues found during gas reconciliation work.
Project Coordinator
● Programme Office - Coordinator for the Partnership Integration Project Team working across the
Programme including supporting the implementation of a Single Housing System and Single
Finance System. Coordination of training calendars, invitations and room bookings across the
Partnership for rollout of training; creating online website for bookings. Creating and maintaining
project web pages. Coordinating, attending and taking minutes for Steering Group meetings in
London
● Project Fusion – Coordinator for the Project Team working on the migration of properties,
systems and employees from Guinness North into Northern Counties. Coordination of all project
meetings, Budget monitoring and full administration support to the Head of Project and numerous
Project Managers and coordinating project communications.
● Partnership Terms & Conditions Project - Working on a high profile project. Managing detailed
and confidential spreadsheets. Managing data sharing with external Provider Simply Health,
Validating data and cross checking with HR systems. Coordinating large mail merges and
coordinating consultation feedback and concerns.
● Former Tenant Credits - Carry out data analysis of rent account credits with the Customer
Accounts Team, Recommend proposals to changes in procedure by working through Scope,
Deliverables schedule, Current state assessment, Recommendations, Options appraisal, Final
report and Process maps.
Anti Social Behaviour Team
● Liaising with Solicitors, Witnesses and other departments, minute taking and typing statements,
letters and other associated documents and responsible for surveillance equipment
● Managing data spreadsheets and analysis, Budget monitoring, Processing invoices and
accountable for petty cash.
Aug 2005 to Nov 2005 - Search Recruitment Consultancy
● Temporary PA to the Chief Executive at Bunzl Retail responsible for organising diaries, travel
arrangements, minuting meetings and distribution of papers, invoicing and general office duties
● Temporary Account Manager at Bunzl Retail responsible for an account with a major
Supermarket, ensuring orders received on time and input through system in set deadlines to
ensure transport department despatch orders on time.

3. Aug 2004 to Aug 2005 - GMPTE, Manchester- Receptionist/Administrator
● Processing applications and letters, answering general queries from applicants, maintaining
records, processing letters to applicants and general office duties.
Oct 2003 to Aug 2004 - J. Walker Brickwork Ltd, Manchester - Accounts Assistant.
● Inputting and coding purchase invoices on Sage and CIS Manager, Producing job cost reports
and placing orders for materials. Processing Subcontractor payments and costing them to the
correct jobs, assisting with preparation of wages for BACS payment
● Typing letters, valuations and faxes, answering telephones and general office work.
Feb 2000 to Sep 2003 - Reed Social Care, Manchester - Office Administrator
● Processing new application forms, ensuring completeness, manage CRB check forms
● Timesheet calculation, payment processing and payroll enquiries.
Aug 1998 to Feb 2000 - Cable & Wireless Communications - Customer Services
● Answering billing enquiries and setting up payment arrangements
● Process customer enquiries, problem resolution and booking in work orders.
May 1992 to Aug 1998 - North Western Trains – Customer Services
● A brand new rail station opened in Manchester Airport, I supported the setting up of the travel
centre: selling all products, giving timetable info, liaising with Airport, assisting customers, taking
payment for tickets by foreign currency, travellers cheques and cash, cheque and cards
● Manage accounts for the Airport station and stations on the local line
● Checking staff shift sheets and cash balances, stock checks, manage credit/debit ledgers,
daily/monthly balances and banking.
● I arranged alternative transport when disruptions in the service plan occurred
● Monitoring train services and advising Station staff of problems and liaising with Boat companies,
Airports and other external transport providers where passengers impacted by services
● I coordinated setting up a new Conductors Office and was given the role of managing this office:
preparing ticket machines, carrying out data updates to the machines, preparing cash, resolving
machine errors, checking end shift balance sheets and cash balance.